Review from Ian B (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for a few weeks and in the beginning, didn't really want to be here, but the staff have been so kind, compassionate and caring that she wouldn't dream about going home. It was her 90th birthday yesterday and the staff made such an effort to make it social for her - happy

birthday banners, balloons, drinks and snacks. It all made her feel very special and I am indebted to know my mother is safe and really well looked after by the staff. Thank you.

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Review from D B (Daughter of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience

There are not enough carers for the care required. Basic hygiene is not very good. Teeth are not cleaned and the tooth box is never cleaned. Food is not great - my relative is not the generation of pasta dishes and vegetables need to be cooked more. My relative needs a fork mashed diet and not just

mince and potatoes, better if there was a varied diet, maybe a review of the menu.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your comments about Hillside Lodge. We appreciate you taking the time to give feedback and have acknowledged the concerns you have. All of our care team are provided with training to support our residents’ oral healthcare, however, we will continue to monitor this.
Every meal we serve is planned and prepared with the utmost care to ensure optimum nutrition and variety for our residents. Our menu has been designed so that residents always have a choice of alternatives depending on what they fancy that day. This includes nutritionally balanced, soft-eating meals to help those who have difficulty chewing or swallowing.
Our chef is available from Monday to Friday every week to discuss any meal options that are required. Please do reach out to us at the home if you would like to discuss anything further. Thank you again.

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Review from Donald W (Son of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience

What a wonderful home, everything about it is wonderful.
I couldn't have placed my mother anywhere else.
Keep up the good work.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Donald for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Susan T (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Couldn't have asked for better, kind and caring staff. For my mum as she came to the end of her life. Mum had been in the home for about one and a half years and always received extremely good care.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your feedback and for taking the time to share your experience at Hillside Lodge Care Home. We are so sorry to hear about your mum, but pleased you felt she received great care at our home. If there is anything more we can do, please do not hesitate to reach out.

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Review from V H (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience

My husband was very well cared for.

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Review from M F (Respite Resident) assisted by family/friend published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff were excellent, especially the nursing staff and management. Although there were activities I was not informed of them on a regular basis. The food was poor, for example, I was given a chip sandwich for a meal. Where are the food groups, no nutrients? Often had baked beans on toast.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your review and for your comments about our team.
Our Magic Moments Together programme aims to help our residents to love every day and is varied to provide interesting activities for mind, body and soul. Understandably, not every resident wants to participate. We will encourage participation, but respect resident’s wishes if they do not want to join in.
Our chef and catering team prepare all our residents’ meals fresh every day with seasonal produce and ensure that we cater to everyone’s individual tastes and dietary requirements. Our chef will take the time to meet new residents and discuss their preferences, but we have passed your feedback onto our team to ensure that new residents are made aware of this right away.
If you would like to discuss anything in more detail, please do not hesitate to reach out to us at the home.

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Review from M B (Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience

To start - gold star. They did me proud in doing a room for my 90th birthday - cold drinks, biscuit and the chef made a 90th birthday cake. Not forgetting all the hard work the staff made with balloons and party hats and they had all the chairs and side tables in a circle. So one big thank you.

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Review from William H (Husband of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience

During lockdown I was treated very well, I had a relationship with all the staff who were very helpful since lockdown. I have been treated with great respect and the help for my wife and the general care my wife gets is impeccable. She is very happy so far which helps me greatly.

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Review from Jason K (Friend of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Excellent facility. Transformed from ten years ago. Welcoming, Covid-secure and very friendly. Staff are confident and the residents are welcomed.

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Review from Morag T (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband went to Hillside Lodge for a weeks respite care. Unfortunately, he became ill and eventually was taken to hospital. The care he received in Hillside was second to none, and the staff were kind and supportive to me at a very difficult time. I would not hesitate to use this home in the future

or to recommend it to friends. A first-class facility.

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Review from Linda S (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

I found the management and staff very friendly and so helpful, very welcoming. The care staff I have met always have a smile and a word with me. My mother says the food is nice and there is a good choice. I don't know about activities as Mother is happy in her room.

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Review from Morag Mc (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum went to Hillside Lodge for a trial, unfortunately, she became acutely ill whilst with them, which was difficult for all concerned. However, at all times my mum's care and family support was given professionally and in a dedicated manner. Communication on all matters during this time was excellent,

especially with the manager.

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Review from David S (Resident) assisted by family/friend published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

I always have fun and plenty to do with the activities. My room is really nice and my brother visits me. Food is very good and I get a cooked breakfast, best meal of the day. The carers are the best and look after me and help me.

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Review from Jason B (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

My father was in Hillside for two weeks before he passed away. I would like to say that all the care and support he got was over and above exceptional. The staff were kind and caring, no matter what time of the day. Everyone deserves a massive medal for all the hard work they do and with smiles on their

faces.

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Review from H M (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

I am so glad I chose this home for my mum she is very well looked after extremely happy and cared for. During these difficult times, I am kept informed and up to date on all aspects of my mum's wellbeing also video calls where I can see her. I am very happy with all care and support my mum is given

and how in touch the home is with me.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from David D (Son of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

My mother spent the last few weeks of her life in Hillside, and the care she received was exceptional. We were initially concerned about institutional care, but these fears dissipated immediately upon her entry into Hillside. This care home is the perfect mix of professional management and medical care,

and a loving caring community. Hillside is purpose-built, scrupulously clean and provides a calm and welcoming atmosphere. Its main strength, however, is its staff. Most of our contact was with the chief clinical lead who was truly exceptional in the bond that she formed with my mother and the constant care that she gave her at the end of her life. Mother's time in Hillside was brief, but it was made enjoyable, dignified, secure, respectful, comfortable and reassuring by all the staff who dealt with her. In our loss, we are hugely grateful for the care given to our mother by Hillside and are comforted by the fact that they helped make her passing so comfortable and supported. Thank you.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from T C (Friend of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

I have visited Hillside Lodge many times over the years, professionally and personally over the past 10 years. On my most recent 2 visits, I was supported to visit my old friend who recently moved into the care home. The staff were most helpful in enabling my visits and prior to that arranging form

me to speak on the telephone to my friend. On my recent visit the staff including the manager were most helpful and treating my friend with courtesy and respect she told me she was happy and seemed very well looked after.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a lovely day!

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Review from Jessie R (Respite Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience

I am enjoying my time here and feel very happy and content. I would love to stay.

Reply from Kristen Fitzgerald, Marketing Assistant at Hillside Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Ronald B (Husband of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

My wife passed away on November 2nd and I completely blame the visits as we had been close for 85 years and due to understandable restrictions I had not been able to visit her since the 23rd March. She had therefore given up and wouldn't eat or drink. The staff were excellent and when I was in on the

15th November (Sunday) there were three qualified nurses in attendance which you would have not found even in a local hospital.
Thank you very much.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Ronald, for taking the time to share your feedback about our home. We are so sorry for your loss, and offer our sincere condolences on the passing of your wife. Thank you for the wonderful comments about our team at Hillside Lodge; who also express their deepest sympathies.

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Review from G M (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother has a new family in living at Hillside Lodge, especially with the activities it provides for the residents, she loves them. She is very well cared for, with dignity, safety, and she feels very secure in her own bubble. Hillside Lodge is a special place for people with dementia. The staff care

for all their residents.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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