Review from S R (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

I find the staff very friendly and caring. There is a lovely caring atmosphere. My mother looks very calm and content. They have taken lots of time to settle my mother, caring for her every need.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T G (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience

I have been able to visit my mum during an extremely upsetting time. The staff are very supportive and work really hard. The manager keeps me informed of visiting times and my mum's condition.
The activity workers are amazing doing Zoom calls and activities to keep mum occupied. The home is very clean

and mum loves the food.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Daughter-in-law of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

Father-in-law stayed for one-week respite care. He said the care was excellent and the food couldn't be bettered. Because of Covid restrictions, he had to isolate but was ok with this. Overall he had a very pleasant stay.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. Have a lovely day!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn F (Sister of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience

I was so worried about my sister during this pandemic but I shouldn't have been. The care and management were amazing to put my mind at rest. My sister was so happy when I saw her on WhatsApp she said she couldn't be happier, they're working so hard putting on shows and even getting a takeaway in and

opening a little cafe inside the home which looked like the one we used to go in when she was a little girl. The management are outstanding and do anything to make me relax. I know my sister is safe through these very serious and fighting times. Well done Hillside Lodge you are all very special. Keep up the hard, work stay safe very special people.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Sister of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience

My sister has been in your care home for a long time, every time we visit it's like home from home so special. Te staff and management are 1st class the home is spotless, the care staff are outstanding at there job.
Nothing is a bother and the manager will do all she can for us and is there if we need

anything. It is so special to visit my sister and know how happy and well kept she is. Well done Hillside Lodge Outstanding.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley B (Sister of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

My sister has been in Hillside Lodge now since 2015. The staff and management are second to none, they have kept me updated all through this pandemic, letting me know how she is doing and what she has been up to.
Staff do an amazing job in this most difficult time, they have kept everyone safe and

virus free, myself and our family can’t thank them all enough.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience

The care my father has is superb. My dealings with the staff and my father's thoughts leave no doubt he could not have been anywhere better at this difficult time. The care and protection he has had have been 1st class.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet D (Civil Partner of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

My partner was admitted to Hillside Lodge for a weeks respite for herself and myself, as I was struggling to cope, she has a neurological condition. By the Wednesday of that week, we held a meeting with the care manager, myself, her sister, the nurse on duty and the care home manageress. It was decided

to admit her as a full-time resident.
In my view, and I know the coronavirus got in the way of normal operations, the staff have been most kind and helpful to both my partner and myself. They have kept all relatives informed of the day to day activities by FaceBook and have always been very helpful when phoning them.
My partner's condition is deteriorating quite rapidly and these last couple of weeks I have been able to see her through the bedroom window, which is a great comfort to me.
She cannot communicate whatsoever, but I can see that she is being treated with kindness and care.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Janet, for sharing your feedback about Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so sorry to hear about your partner but pleased you feel she is being treated with the kindness and compassion that she deserves. Take care Janet, if there is anything more can do please do not hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley H (Friend of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

My friend was having difficulty at home during this very difficult time and had to go to Hillside Lodge for respite. I phone her every day and the staff are very helpful. My friend is happy with the care she receives, she is really enjoying the rest she needed. She also rates the food as wonderful,

better than a 5-star hotel. She said her room is clean and the staff can’t do enough for her. She has been joining in with the activities and making new friends and can’t thank everyone enough and feels safe and supported.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Shirley, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Nephew of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

My aunt was sent here from the hospital to continue her recovery from a fall at home. Although she was apprehensive, I was able to reassure her that her fears were unfounded, previous visits by myself to Hillside Lodge to see residents giving me a very favourable impression. I am pleased to say that

my aunt settled in very well, surprising all with her progress. She is now back at home but still speaks warmly of the wonderful care and attention she received at Hillside Lodge.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, B W, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

The staff are perfect people who think about my mum's 'best' life, going that extra bit to make life good.
Excellent support for my father who is still living in the family home (Mum in the care home).
Clean, fresh room, very appetizing meals that Dad is encouraged to join Mum.
Lovely surroundings,

well maintained.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adele M (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

When I viewed Hillside Lodge for the first time I was overwhelmed by how clean it was. Homely, welcoming and numerous staff being attentive. Needless to say, my Mum's name went on the waiting list! She is now a resident and enjoying every minute of it. The varied activities are certainly welcome as

well as the management. The residents are treated with dignity and respect. Hillside is a pleasure to visit. You have made our Mum very happy as well as us!

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Adele, for your positive feedback towards Hillside Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in, and that you are satisfied with the care and activities provided by the home. If there is anything more we can do, please do not hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheleen B (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

In my two years of experience of visiting my Mum at The Hillside Lodge, I have never had any complaints to make. If I have to approach management about a certain subject, it has been dealt with very well. Staff are very helpful and easy to speak to and my reassurance is when I leave the building, my

Mum is in good hands. Rooms are kept clean and it is nice to have a choice of your own decor. Kitchen staff are good at noticing that if my Mum does not eat all of her meal, they ask if she would like something else at her next mealtime. Overall would highly recommend.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, Sheleen, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a lovely day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Husband of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

Hillside Lodge the only way I can describe it; is it's like home from home. The staff are very good. They just interact with the residents; it's like one big happy family. There's not a lot more I can say.
From one very happy resident.

Reply from Olivia Shields, Marketing Assistant at Hillside Lodge Care Home

Thank you, J F, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda A (Friend of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience

After visiting my friend I came away feeling very content knowing she is well cared for and happy living in the home, the home itself was very welcoming clean and tidy and all staff were very friendly and made me feel welcome from the moment I walked in, I was greeted by the management and pointed in

the right direction to my friends room.
I am looking forward to visiting again in the future.

Reply from Jasmine Bracken, Marketing Administrator at Hillside Lodge Care Home

Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark R (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

More than happy to have my mum in this home. Found it to be like a home from home for her. Well cared for by the excellent staff who are both friendly and helpful. Room is first class as is the rest of the home. I would be very happy to recommend it to anyone.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Mark, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

It has taken a while for Mum to settle in and she is still doing so, though now she is much more positive and says 'it's in my best interest and safety'. She really enjoys the daily activities, Monday-Friday and always speaks very highly of the activity leader. I have been made to feel very welcome

to join in with activities, both by the leader and the other residents. I appreciate the monthly residents/relatives meetings when we are all able to offer suggestions, management and nursing staff are very approachable and friendly. I would like the residents' dining tables to be round or larger, as most people are in wheelchairs. There isn't enough room for the footplate, without catching others' feet.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you for your positive feedback towards Hillside Lodge Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

Although it took a while for Mum to settle into life at Hillside Lodge she realises that in this environment she is safe, warm and well cared for. She really enjoys the two daily activities which are varied and cover a wide range of interests. The residents' and relatives' monthly meeting is an excellent

opportunity to air views, opinions and suggest new ideas. Management receives suggestions positively and makes changes if these are feasible. All management staff are friendly and approachable. Meals are well cooked. Suggestion - plan a two-week rota of meals (the current 4-week menu is mainly a one-week menu repeated four times).

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any suggestions directly, please reach out to us at the home. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria D (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

All staff in Hillside Lodge are all fantastic at there job. Very caring towards my mum, they look after her in an amazing way. Very loving to my mum and family. I could never thank them enough for all they do.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Victoria, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald J (Husband of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

Well maintained. If there is a problem, quick to fix. Sometimes have to wait for a carer to arrive once buzzer pressed but overall good care. Could maybe do with more regular updates on care of resident rather than having to ask. No communication from management. Regular loss of clothes, maybe use laundry

bags for residents with the room number on.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Ronald, for your comments about Hillside Lodge Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Hillside Lodge Care Home

Care Provided by Hillside Lodge Care Home

Good to Know

Funding & Fees Guide for Hillside Lodge Care Home

Facilities