Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 121 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

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Care Provided by Hillside Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Pepper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside Lodge Care Home Reviews (121)

Total of 121, showing 81-100
9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.769) out of 10, based on 20 reviews in the last 2 years. Over all time Hillside Lodge Care Home has 121 reviews.

Overall Experience

  • 93
  • 25
  • 1
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  • 1

Date Published

121
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10
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102

Review from Julia B (Relative of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last four years, we have made visits to the home. I don't think we have had to make one complaint. The staff are lovely and the management are helpful and obliging.
First class care of the patients. Everyone seems to love what they do. A big thank you.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Julia, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from M B (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was very well looked after. The staff were very good at their job. The nursing care was good. When you visited you were made welcome. The entertainment was good.
Highly recommended.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you so much for your feedback about Hillside Lodge Care Home. We appreciate you taking the time to let us know how we are doing and are so pleased you felt your mum received great care and hope that her time at Hillside Lodge did see some friendships flourish, especially with the care team.


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Review from Elizabeth D (Resident) assisted by family/friend published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care. My room is kept clean. I have baths regularly. The activities are varied. My visitors are made very welcome. The management to the cleaners are very helpful and cheerful. We are encouraged to tell staff of any problems. It is an asset having a key worker who you can
talk to. Overall I am happy as are my family and visitors.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Elizabeth, for your feedback following your experience at Hillside Lodge Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Mary M (Wife of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with care. All the girls are so kind with my husband. He has settled very well.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Mary, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Agnes O (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and accommodating. They helped me settle in quickly.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Agnes, for letting us know how we are doing at Hillside Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Joyce G (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted following a fall and a stay in hospital. We visited Hillside Lodge and talked to the manager and explained what care she required. We were shown a room which was suitable and had a full tour of the premises. We were able to put some of my mother's possessions - photos etc - in
the room and were able to use her own bedding etc. She was made to feel at home and welcome at Hillside and settled down very well. Her privacy is respected and she is well cared for. I am always made aware of any problems or concerns.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Joyce, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Margaret S (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff most helpful and pleasant. Most of the carers wave to my husband as they pass his room and this cheers him up. The Management is efficient and always pleasant and helpful. I am pleased I chose this home for my Husband.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gordon D (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made very welcome. As members of Mum's family, we too are made to feel very welcome. The staff (at all levels) are wonderful. So helpful and so friendly - nothing is a problem.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Gordon, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Charmaine S (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently became a resident at Hillside Lodge. Both mum and I were nervous about moving into the nursing home although Hillside Lodge came with an excellent recommendation. Mum has settled in amazingly and we put this down to the excellent, caring, well-informed staff which is led by fantastic management.
Nothing
is a problem, the staff put their residents first all needs met, safety at the forefront.
Both mum and I are hugely delighted with all aspects of care delivered.

Reply from Ronnie Cavanagh, Marketing at Hillside Lodge Care Home

Thank you, Charmaine, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Frances E (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I very much appreciated the support and care given to my mother during her time at Hillside especially by the main nursing sisters. They were very sympathetic and supported the family as well as my mother.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Frances, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and your kind words about our team really mean a lot to us. Thank you once again. Take care.


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Review from Susan J (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly and very caring home.
Management and staff are wonderful. Mum, we feel as a family is safe, happy and well.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Susan, for sharing your recent experience of Hillside Lodge Care Home. We are happy to learn it has been so positive and appreciate you letting us know how we are doing. Have a great day!


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Review from I L (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we visit my mum she is well cared for and has settled well. The staff are always friendly and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from F J (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother admitted for palliative care on a stressed state Friday evening. took 3-4 days to acclimatise herself to new routines and giving up some decision making. More relaxed now. Staff all cheerful and helpful but obviously busy. Nurse acts as an effective intermediary. Food reported good but not always
delivered hot.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you for sharing your recent experience at Hillside Lodge Care Home. We are pleased to learn that your overall experience has been positive and that you have felt supported by our team. We appreciate all feedback as we always look at areas to improve on. Thank you once again.


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Review from Eileen B (Daughter-in-law of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is well looked after. I am happy with the care. The bedroom and home is always clean and I have no fault at all with the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Eileen, for taking the time to share your experience of Hillside Lodge Care Home. We are happy to hear it has been so positive and look forward to seeing you again soon. Have a wonderful day.


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Review from David H (Brother of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very considerate and caring staff. Efficiently and thoughtfully managed. Rooms are always clean and well looked after.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, David, for your comments about your experience at Hillside Lodge Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.


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Review from Alan J (Nephew of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was taken into the care home for emergency respite following a fall at home.
The staff could not have been any kinder they made her feel so welcome.
They provide the best care and meals that I have seen in any care home.
The home has a lovely warm welcoming feeling.
It is clean and well
run.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Alan, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from John A (Friend of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home to anyone I know who would need care I visit at least once a week and find the home very clean and welcoming staff can't do enough for you nothing is ever to much trouble management is excellent and very approachble 10 out of 10 home

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, John, for your praise and kind comments about our team here at Hillside Lodge Care Home. We're happy you found our staff to be so supportive during your experience here. Thanks again for the recommendation, and have an amazing day!


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Review from J F (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, facilities and overall feel of the home is very friendly and warm. They go the extra mile to help residents and family members and nothing is too much trouble.


Rooms are clean and pleasant with ensuite, WC and sink. Plenty of arranged activities to suit all tastes and abilities. The home feels

like a community and after only 3 weeks my dad has settled in and says it's his new home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you for your kind comments about your recent experience of Hillside Lodge Care Home. We appreciate you taking the time to let us know how we are doing and it is pleasing to hear that your Dad has settled into our family here at the home. We're happy you found our staff to be so supportive throughout your experience and if there is anything more we can do, please do not hesitate to reach out. Thanks again. Take care.


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Review from Betty M (Friend of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful place, excellent care, very clean home and staff are always
entertaining the residents.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Betty, for taking the time to let us know how we are doing at Hillside Lodge Care Home. We are pleased to hear you had a positive experience and that your expectations were met. We appreciate all of your comments about the home and staff. It really means a lot to us. We look forward to your next visit. Take care!


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Review from Rosemary T (Friend of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been a resident for several months now. The all-round care he is receiving from all the staff is first class. The office and care staff are on the ball with answers to any queries. We are always made to feel welcome when we visit.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Rosemary, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Hillside Lodge Care Home is calculated as follows: ( (201 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed

Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”