Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 121 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

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Care Provided by Hillside Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Pepper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside Lodge Care Home Reviews (121)

Total of 121, showing 101-120
9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.792) out of 10, based on 19 reviews in the last 2 years. Over all time Hillside Lodge Care Home has 121 reviews.

Overall Experience

  • 93
  • 25
  • 1
  • 1
  • 1

Date Published

121
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10
19
102

Review from Jackie R (Granddaughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home nice. Nan went in there about a year ago when she had a bad fall. The staff are friendly and very welcoming and there is so much for her to do we have to arrange our visits around her social calendar!


She has gone from being isolated and independent in her own home to having assistance

but being surrounded by friendly residents and staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Jackie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hillside Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Peter M (Grandson of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is well looked after.
The care staff all work hard and nothing is too much trouble.
The meals are good and the chef will cook something special if my grandad wants something different.
I can recommend this care home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Peter, for your kind comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Tommy D (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother entered the care home I have been very impressed with the level of care she has received since going in. All the staff are friendly and nothing is too much trouble. The home is always clean and always plenty of staff on hand to look after those in the home. My mother has been very happy
since moving in.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Tommy, for your kind comments about your recent experience at Hillside Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again for letting us know how we are doing, we really do appreciate it. Have a fantastic day!


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Review from Yvonne R (Daughter of Resident) assisted by family/friend published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very happy in the home, always cared for well.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Yvonne, for your kind comments about your recent experience at Hillside Lodge Care Home. We are pleased to hear that your Mum is happy here with us! Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a great day!


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Review from Iain B (Grandson of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Lodge is an excellent care home. The staff are very friendly and helpful. The home is always clean and tidy. My grandma is happy in here and always speaks very highly of the staff and says the quality of the food is excellent.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Iain, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Morag B (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, run, friendly and attentive from all levels of staff. My mother settled in very quickly which provided us with great peace of mind knowing she was well cared for and safe.
The facilities are excellent with plenty of activities to allay boredom.
The staff provide us with timely and accurate information
on my mother's condition.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hillside Lodge Care Home

Thank you, Morag, for your comments about your recent experience at Hillside Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L M (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Any health issues are dealt with quickly and without fuss. Would recommend this care home and have done so.

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Review from B D (Friend of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good to visit everybody so nice its just a good feeling

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Review from Fiona R (Daughter-in-law of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Lodge is a lovely bright comfortable care home.
The residents' rooms are clean and bright with en-suite toilet facilities.
All the staff are friendly, efficient, caring, knowledgeable and really look after residents well.
We certainly have no concerns about our father's welfare, he is looked
after brilliantly day and night.

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Review from Sandra B (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been in Hillside Care Home for about 4years, the staff are all very pleasant, very informative as to mums condition.
I phone regularly, staff phone immediately if anything is wrong with mum.
My mum is very well looked after.

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Review from Archie G R (Husband of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Hillside Carehome for five years. The care could not be better.
I still visit others at Hillside.
The staff is good, happy and friendly to each other.
Management very good.

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Review from Elizabeth D (Sister of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in here for one year and I have no complaints at all.
I find the staff very helpful and caring and most of all I would recommend the care home to anyone.

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Review from T G (Uncle of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed to date. Staff have made the move into a home for our uncle a lot easier. The staff are very friendly and attentive.
Our uncle has settled in well.

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Review from N A (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have absolutely no complaints about the care my mum is receiving. All the staff have been friendly, caring and informative.

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Review from P A (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hillside Lodge is a pleasant, bright and airy home. All the staff are warm, friendly and very caring. Nothing is too much bother. Everyone is made to feel "at home" residents and visitors alike.

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Review from T W (Son of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say my mother has been treated very well and all the staff are very helpful and kind. I personally can't fault the home.

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Review from Trevor B (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Hillside Lodge. After looking at a few homes, I chose Hillside Lodge as it is clean and staff are excellent at their job. The home and the management is very good. My father is always clean and tidy.
My father enjoys his meals very much.
The activities are good and well organised.

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Review from Patricia S (Wife of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit three times a week and the staff are always pleasant.

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Review from Sandra T (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for approximately six months. I have always found the staff helpful and very caring. I would recommend this care home.

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Review from Lorraine W (Private Carer of Resident) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, homely and welcoming towards everyone. A lovely environment situated in a quiet area. Sitting rooms are very cosy and well decorated, dining areas are of a high quality and menu choices are very good. A lovely peacefull atmosphere within home. Everyone is always smiling and happy to
help. Bedrooms are spacious and very well decorated.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Hillside Lodge Care Home is calculated as follows: ( (197 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 226 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed

Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”