Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY
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9.8 121 Reviews
  • Hillside Lodge Care Home, Berwick-upon-Tweed
Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Nursing care is also available at the home for people who live with more complex medical needs.

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Care Provided by Hillside Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Pepper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside Lodge Care Home Reviews (121)

Total of 121, showing 121-121
9.8

Hillside Lodge Care Home has a Review Score of 9.8 (9.769) out of 10, based on 20 reviews in the last 2 years. Over all time Hillside Lodge Care Home has 121 reviews.

Overall Experience

  • 93
  • 25
  • 1
  • 1
  • 1

Date Published

121
1
10
19
102

Review from John M (Brother of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was very clean and welcoming. My brother had been in hospital and was unable to go home. The manager visited him in hospital and arranged for his stay at the care home. We were offered to visit and stay for lunch. We were very impressed with all the staff. The meal was lovely and my brother
is well cared for, nothing was too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Hillside Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Hillside Lodge Care Home is calculated as follows: ( (201 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Vanessa

Vanessa Pepper

Job Title: Home Manager at Hillside Lodge Care Home, Berwick-upon-Tweed

Joined: 2015

Vanessa has worked in the Elderly Care Sector for over 33 years. She started her career as a Care Assistant and worked her way up to the Unit Manager in 1991. In 2015, Vanessa joined as Home Manager. Vanessa has achieved a lot in her career, but her proudest achievement outside of her career would be deep-sea diving around the world! In her spare time, Vanessa enjoys spending time with her family and going holidays. Words of encouragement from Vanessa for someone looking for the right care home would be: “Stay positive, finding the right home is very important but don’t be too picky, it must feel right.”


“I love what I do, I feel so rewarded.”