Lowgate Nursing Home

Allendale Road, Lowgate, Hexham NE46 2NN
Submit a Review
9.6 82 Reviews
  • Lowgate Nursing Home, Hexham
Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.

Staff are friendly and Lowgate has a homely feel. Staff at Lowgate pride themselves on creating a home from home environment.

At Lowgate Nursing Home, care is provided for people who are living with dementia, people who have nursing needs and people who are at the end of life. There is always a qualified nurse on duty and staff are trained to deliver a wide range of care.

An open visiting policy allows family and friends to also make the most of the home and keep up with their loved ones.

Show Lowgate Nursing Home on the Map

Care Provided by Lowgate Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca (Fawcett)
  • Admission Criteria
    • Following a pre assessment of needs
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Lowgate Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,189
    • Self-Funded Residential Dementia Care £1,189 – £1,189
    • Self-Funded Nursing Care £1,189 – £1,189
    • Self-Funded Nursing Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Residential Care £1,189 – £1,189
    • RESPITE Self-Funded Residential Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Dementia Care £1,189 – £1,189

  • Fees may vary depending on the outcome of an assessment.
  • (these prices are only a guideline, please contact Lowgate Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcomed and encouraged at times convenient to the resident.


  • Parking

  • Parking is limited.
    If the car park is full then there is the option to park in the adjoining cul-de-sac


Lowgate Nursing Home Reviews (82)

Total of 82, showing 1-20
9.6

Lowgate Nursing Home has a Review Score of 9.6 (9.632) out of 10, based on 14 reviews in the last 2 years. Over all time Lowgate Nursing Home has 82 reviews.

Overall Experience

  • 70
  • 9
  • 2
  • 0
  • 1

Date Published

82
0
5
14
68

Review from M J (Wife of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The manager, administrative staff, cooks and events organiser all disappeared at the same time with no explanation forthcoming. No point of contact as before when the manager was available and admin staff for payments etc. Atmosphere strained. I have put 'Good' for management since removed and no replacement.
Prior to this, management was highly satisfactory, important things like maintaining hearing aids and ensuring residents are able to communicate with visitors and staff neglected. Food, especially tea time, poor e.g. 'Rehashed' soup and burnt eggy bread/French toast.

Reply from Sandra Ward, Regional Operations Manager at Lowgate Nursing Home

I appreciate this may have been an unsettling period for you, unfortunately, due to unforeseen circumstances we did lose several staff members including management in July 2024, a senior manager has supported the home during this time and continues to support a new manager recently appointed. A regional support administrator has completed day-to-day duties. The Deputy Manager has remained a key point of contact in the home, with the dedicated Nurses Chaps Senior's and care staff. The vacant roles have all been recruited into following the correct recruitment process and regulatory checks. We have recruited an experienced Head Cook who joined us in August, menus have been reviewed in discussion with residents. Staff/resident meetings have taken place and staff supported in a particularly difficult time. I am sorry that you feel you have not had a satisfactory explanation of events, however, I am sure you will appreciate we have to protect the confidentiality of both current and ex-employees.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Lowgate Nurisng Home now for 2 and a half years. I cannot find any complaints with Mam's care, she is happy and content. All the staff are so professional, always there to assist if Mam needs anything, the management is second to none. I am always kept up to date on Mam's care
package. My mother is in the best place, I can rest knowing that she is safe and being well looked after. I have full admiration for all that work at Lowgate Nursing Home in Hexham Northumberland.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise P (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lowgate Care Home has a fabulous team of staff headed by an amazing manager, the compassion and energy she puts into her position resonate through her entire team, who are all dedicated to giving the best care to every resident. From the moment you enter the care home, you are greeted by the kind faces
of the manager and staff who ensure you are directed to where you need to go.
One of the staff members ensures that there is always daily entertainment from pony and pet visits, bingo, board games to singers and always puts a smile on all the resident's faces throughout the day.
My mum has received the best care since going in for respite in January with Dementia, she now is permanent and we are so grateful that Mum has been fortunate to be able to stay local for her friends and family to be able to visit her.
Happy staff, happy residents, top job to all!

Reply from Sandra Ward, Regional Operations Manager at Lowgate Nursing Home

Thank you for your positive and kind comments, I will ensure this is passed on to the staff team at Lowgate.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian C (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Lowgate Nursing Home suffering from Parkinson's disease. He died on the 22nd of March 2024. For the whole of his time there he could not have been cared for better. The kindness both to him and me was wonderful and very comforting. Every single member of staff could not
have been kinder or more caring.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely words, we grew very fond of you and your husband. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Lowgate for respite care. He was very well looked after, treated with respect and dignity. He loved the fact that it was all home-cooked food with a variety of choices. Lowgate really helped my dad get back to being fit and healthy. The care that was given was exceptional. Thanks Manager
and the whole Lowgate team for taking good care of him.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review - I'll pass this on to the team. We miss your dad but are glad that he seems to be doing well at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine D (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown at Lowgate are second to none. All the staff were marvellous and couldn't do enough for my mother. Staff also made my daughter and me so welcome and always made time during their busy schedule to come and have a chat with us. They were always very happy to answer any questions
we had. This care home brought my mother alive after being very subdued for years. We saw a completely new side to her, which brought us great comfort. I cannot thank all staff enough for their dedication, patience and superb care.

Reply from Karen Officer, Manager at Lowgate Nursing Home

What beautiful words. Thank you so much for your lovely review. The staff were fond of your Mum and will miss her and seeing you and your daughter. All the very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Husband of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, professional and competent.
My wife required palliative care which was delivered with unfailing kindness, compassion and understanding, ensuring she was comfortable and pain-free.
I was always warmly welcomed and kept informed.
The manager and her whole team put patient's needs first.

Reply from Karen Officer, Manager at Lowgate Nursing Home

It was our pleasure getting to know you and your wife. We all wish you the very best


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian B (Husband of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant reception from the staff and am kept informed of all things regarding my wife.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review. I'll pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Johnty H (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 94 and he and I both agree that we have nothing but 100% praise for the caring, professional and thoughtful way in which Lowgate Care Home is operated. The Care Home Manager and her team do a sterling job and they went out of their way to assist my father who was a resident there for over
4 months in 2023.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review, I will pass it on to the care team. We wish your dad the very best and will miss him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J I (Resident) assisted by family/friend published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I felt as though I had joined a big happy family.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review - I will pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen C (Wife of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention my husband received was so caring, making his life there very comfortable. All staff were treating my husband with great respect under what must be sometimes difficult circumstances. We enjoyed the garden on a lovely day and joined in the entertainment when we would. I was always kept
informed of everything regarding my husband. My husband is deceased, but I am still welcome when I pop in now and again.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review of the care your husband received - we all enjoyed getting to know him, and we enjoy seeing you when you call in.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mac B (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Lowgate for a large portion of 2022, following her decline with dementia. I cannot praise Lowgate Nursing Home staff and management enough for their wonderful and caring approach to their residents. Mum was treated with kindness, dignity, and love, and was made to feel part of the community.
The
staff here work tirelessly to make their residents feel at home; to promote smiles and laughs; to make everyone feel safe, and to give them as good a quality of life as is possible. They regularly have visits from entertainers, puppets, alpacas, dogs, (you name it!), all sundry ways of putting a smile on people's faces, and the staff's commitment to their jobs is unwavering.
This is all overseen by a caring, hardworking manager, who gives the job her absolute best.
I would have no hesitation in recommending Lowgate as a home for someone's loved ones - this is a special place!

Reply from Karen Officer, Manager at Lowgate Nursing Home

We all enjoyed looking after your mum and it was fantastic getting to know you too. We are glad you stay in touch with us, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroll S (Niece of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my aunt's stay was very short, we received immense care and kindness and a great feeling of coming home. I will always be very grateful to the Manager and to all of the staff for the compassion and love I felt at the end and knowing my aunt slept peacefully away in such a lovely atmosphere
brings comfort...thank you

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review of the care given to your aunt.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark M (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Lowgate Nursing Home on 26th March 2021 and stayed with you until her death on the 8th of April 2023. During that time, she suffered from vascular dementia and increasing frailty which, with a stroke a few months ago, rendered her unable to walk. Throughout this time, she was treated
with great care, kindness and dignity by the Lowgate team. I always found them ready to help connect my mother and me for calls and willing to stay with her while we talked as she did require assistance. My mother particularly enjoyed the various activities laid on at the home. I am so very grateful!

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your kind words. We all enjoyed getting to know your mum. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy G (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family appreciate the amazing team and the care they provide for Dad. Nothing is ever a bother to them. They go above and beyond to help, including the busy caretaker. Lowgate gives us such peace of mind, which is priceless.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review. We have a great team and we genuinely love working in Lowgate. Thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne S (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lowgate Nursing Home for eight years and the care and support she has been and is still being given is brilliant. The staff know her so well and care so much about her. The activities over the years have been varied and great. She has particularly enjoyed the music events. The food
is good. The facilities and care are excellent. As my mum’s condition has caused her to deteriorate over the years, the care has adapted accordingly. The empathy shown by the staff to me and my family is so appreciated as well. The manager and staff were excellent through the covid lockdowns and did what they could to keep our relatives safe. I would not hesitate to recommend this care home.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review. The staff are very fond of your Mum and have enjoyed getting to know you over the years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Granddaughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful that Lowgate Nursing Home was the place that supported my grandparents and me in their last year. They provided continuous support even through all the challenges of Covid which they also dealt with extremely well. The staff took the time to get to know my grandparents individually
and learnt how best to support them, their likes and dislikes. If my grandparents or I had any queries the staff were always approachable.


During the end stages of life, they went over and beyond to allow me the time to be with my grandma. Unfortunately, I was in a different country when my grandad passed away but I couldn't have asked for better communication and support.


The care that was provided during this time was with dignity and kindness.
I will always be grateful for each staff member's support that they gave to my grandparents and myself.
Thank you.


Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your kind words. We all enjoyed getting to know your grandparents and you. Very best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Mum has only been at Lowgate Nursing Home for five-six weeks, from the outset the manager and the team have been amazingly supportive and caring. Nothing has been too much trouble, including my frequent checks and anxieties about isolation, care and being trapped in her room - with the carer,
nurse and the manager's teams support, Mum survived norovirus and Covid outbreaks and, after a long, traumatic journey through hospital and Lowgate, she was enabled to move home this week. It's early days but the care and ongoing support from the Lowgate Nursing Home communication continue from afar and is valued highly by our family. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Niece of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last two very difficult years of Covid, the staff have been unnervingly patient, pleasant, caring and helpful. We have always been promptly informed of any change in condition.
The use of Facebook and Zoom has helped to keep in touch with our relative as she is able.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Wife of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lowgate and settled in well. He has complex medical needs, more than adequately dealt with by the nursing staff and carers. As a family, we are so appreciative of the care and attention given to him at a very difficult time for all of us. The staff know the dietary requirements,
likes, and dislikes of their residents. We have been informed and included in any decisions or incidents. Thank you to all of you for your kindness, caring and compassion.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your kind words, I'll pass them on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Lowgate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Lowgate Nursing Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 163 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lowgate Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Rebecca Fawcett

Job Title: Home Manager

Joined: 2024

I joined the Lowgate team in December 2024, I am a qualified Nurse and I have worked in both the NHS and social care, I have worked my way up from a care assistant to where I am now. I look forward to starting my journey here at Lowgate.


Frequently Asked Questions about Lowgate Nursing Home

What types of Care is Lowgate Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lowgate Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lowgate Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Lowgate Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lowgate Nursing Home to the centre of Hexham?

2.1 mile(s) as the crow flies, distance by road may be significantly further.