Lowgate Nursing Home

Allendale Road, Lowgate, Hexham NE46 2NN
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9.6 82 Reviews
  • Lowgate Nursing Home, Hexham
Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.

Staff are friendly and Lowgate has a homely feel. Staff at Lowgate pride themselves on creating a home from home environment.

At Lowgate Nursing Home, care is provided for people who are living with dementia, people who have nursing needs and people who are at the end of life. There is always a qualified nurse on duty and staff are trained to deliver a wide range of care.

An open visiting policy allows family and friends to also make the most of the home and keep up with their loved ones.

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Care Provided by Lowgate Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca (Fawcett)
  • Admission Criteria
    • Following a pre assessment of needs
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Lowgate Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,189
    • Self-Funded Residential Dementia Care £1,189 – £1,189
    • Self-Funded Nursing Care £1,189 – £1,189
    • Self-Funded Nursing Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Residential Care £1,189 – £1,189
    • RESPITE Self-Funded Residential Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Dementia Care £1,189 – £1,189

  • Fees may vary depending on the outcome of an assessment.
  • (these prices are only a guideline, please contact Lowgate Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcomed and encouraged at times convenient to the resident.


  • Parking

  • Parking is limited.
    If the car park is full then there is the option to park in the adjoining cul-de-sac


Lowgate Nursing Home Reviews (82)

Total of 82, showing 21-40
9.6

Lowgate Nursing Home has a Review Score of 9.6 (9.632) out of 10, based on 14 reviews in the last 2 years. Over all time Lowgate Nursing Home has 82 reviews.

Overall Experience

  • 70
  • 9
  • 2
  • 0
  • 1

Date Published

82
0
5
14
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Review from S A (Wife of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Lowgate for almost five years, including the very challenging times of the Covid pandemic. Throughout, the care my husband has received has been good - and the nursing care excellent. His needs have been well met, and the senior staff are always responsive to any concerns. I too
have felt supported and welcome in the home.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review. I will pass this on to the team. Thanks.


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Review from Sue B (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum wasn't long in the nursing home, the staffing team made the stay as comfortable and as stress-free as possible for us all.
It was lovely to be able to decorate her room with her personal photos, pictures etc, making it her home from home.
She received diligent care, prompt action when
required, flexible visiting times and regular updates about any changes, particularly towards the end. Mum loved that the dogs could visit, which made her smile.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your kind words. I will pass them on to the team. It was great getting to know you and your Mum.
Kind regards.


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Review from E R (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words can praise the staff for the care both my wife and I received at a most difficult time.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your mind words - we all miss your wife, and we really enjoyed getting to know both you and your wife.


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Review from David M (Husband of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over a year, and I am extremely satisfied with the care she has received. There have been the odd health incidents (eg, falls etc), and she has been expertly cared for. I would make one suggestion - it would help visitors to have a better rapport with the carers if the
carers would all ware a name badge you could read at a glance.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your feedback. Our name badges are quite small. We can certainly look at making the print larger. Thanks.


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Review from Stephen C (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lowgate Nursing Home for some time now and she feels very much at home. All the staff are brilliant with her although at times she can be very difficult. I think it would be difficult to find a better standard of care, everywhere is bright and clean, meals varied, lots of activities
and a general happy feel, even as a visitor you are made very welcome. The care over the last couple of years has been excellent despite the problems with covid and we have nothing but praise for the staff.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review. The staff will really appreciate it.


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Review from Christine T (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Lowgate in May 2021 during the pandemic. Despite measures taken she caught covid in September 2021. After two weeks in hospital returned to Lowgate unable to walk, lost lots of weight and was very weak. Lowgate staff and the Manager were brilliant without them I do not think she would
have regained her health. Lots of food, treat and activities. She has Alzheimer's which can be challenging but their care is outstanding. Excellent at keeping family informed of situations. Very careful precautions again covid.

Reply from Sandra Ward, Regional Operations Manager at Lowgate Nursing Home

Thank you so much for your comments, I am so pleased your mum has regained her health and that you feel the care has been outstanding, I will ensure this is passed on to the team.


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Review from Annette S (Stepdaughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was admitted to the home for palliative care. He only lived three and a half days before he passed away. The care and compassion of the staff was excellent as a family we were kept informed on a regular basis of the progress and the care needs. I have worked in the care industry for over
twenty-five years so I know what good care means and the staff at this home provided good quality care. Food and drink and activities I cannot comment on as my stepfather was not there long enough and was receiving palliative care.

Reply from Karen Officer, Manager at Lowgate Nursing Home

What a lovely review - thank you so much for taking the time to submit it. The team appreciate your kind words, thank you.


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Review from Ann S (Sister-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several residential care homes before placing our relative in Lowgate. She received a warm welcome on admission and she settled in straight away which was such a relief.
Since then we have been very impressed with her care. We have been kept well-informed about her condition and any clothing
she needed. She always enjoys the activities and takes part in them. She always appears happy on our visits. The staff are always accommodating on our visits. During covid, every effort has been made to keep the residents safe. A well run home.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review. Very best wishes, Karen


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Review from M R (Wife of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although only in Lowgate Nursing Home a short while we were delighted with the care and kindness shown to my husband.

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Review from Dawn M (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my initial meeting with the manager, all of the correct questions were asked showing that the resident and their wellbeing was going to be at the very heart of everything. I left feeling that if I was in my mother's position, this is the care home I would want to be at.


My mother was on a pureed

food diet. All her food was homemade, sloshy, really tasty and easy for her to swallow.


I was allowed to visit my mother at any time as she was nearing the end. I visited my mother in the afternoon and returned in the evening on her last full day alive. The night nurse introduced herself and reassured me she would be looking after my mother during the night. She phoned me at 5 am to tell me my mother's oxygen levels were low. I was with my mother by 5.10 am. For the last 40 minutes of my mother's life, I told her I loved her, listened to the Sound of Music soundtrack and I held my mother's hands. My mother slipped away very peacefully. The other night carers were very attentive too.


Thank you.


Reply from Karen Officer, Manager at Lowgate Nursing Home

What a lovely review - we are so happy to have been able to look after your mum. We wish you all the very best, Karen.


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Review from Ann M (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who was 85 years old, was admitted to Lowgate Nursing Home at the end of May 2021. Although she was only there a very short time, I was extremely happy with all aspects of her care and can’t praise the care team enough. She was made to feel very welcome and settled in straight away, during
a difficult period of her life. I felt that staff went out of their way to get to know her and understand her changing needs. I was kept fully informed of any changes to her care needs. She was looked after with respect, dignity and consideration. It was a great comfort to me to know that she was happy, settled and well looked after during her final weeks. I would like to thank the manager and her team for the excellent care, respect and consideration they gave to my mother.

Reply from Karen Officer, Manager at Lowgate Nursing Home

What a lovely review - thank you so much. It was an absolute pleasure to look after your mum. Very best wishes, Karen.


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Review from Geoff C (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted a couple of years to Lowgate, as he was unable to look after himself anymore. The staff are extremely helpful, caring, understanding and care about my dad. He can be stubborn but their patience is second to none. During this awful time, they have kept him safe and healthy!
When
visiting they are kind and caring, they seem like a great team and would not want my dad anywhere else.
This is a lovely, friendly, clean and efficient service, Thank you to the manager and all the staff.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review. Your dad is a pleasure to look after.


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Review from Andy I (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the team at Lowgate highly enough. The manager and her team are just doing the very best for my mum. Mum has dementia, and the team are so sensitive and caring. It never ceases to amaze me how kind and caring they are, and the number of activities they put on every week. Mum is very happy
there, I'm so pleased we chose Lowgate for her.

Reply from Karen Officer, Manager at Lowgate Nursing Home

That is so lovely - thank you very much for your review. The team will appreciate it.
Thanks, Karen.


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Review from Eric B (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad, who is ninety eight years old, was admitted into care in October 2020 during the Covid-19 restrictions. We had tried to keep Dad in his own home for the last year with daily carers but after a few falls and a visit to hospital, it became clear that he needed twenty-four hour care. We were apprehensive
as to how well Dad would settle in but we needn’t have worried. We chose Lowgate Nursing Home because we had heard from others who were pleased with the care their families had received. We have been impressed with the care and thoughtfulness of the staff. The manager spent a lot of time on the telephone getting to know all about Dad before he went in and he settled well. Not being able to make a personal visit we feel she handled this very well. The staff have kept us informed of any problems and arranged video calls with Dad whenever we want them.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review - your dad is great fun to look after.
Very best wishes, Karen


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Review from Malcolm D (Nephew of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Lowgate for the last 3 years and since she first arrived the staff have been excellent and she is well looked after and cared for. There are always regular activities for the residents and lots of photo's keeping you updated when unable to visit due to Covid. I would highly recommend
Lowgate and the team that work there.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your review, I'll pass it on to the team.


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Review from Teresa B (Sister of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank the manager and her team for the care, respect and consideration they have given to my brother. I was very worried for my brother when the decision was made to put him into full-time care. Before my retirement, I visited many nursing homes while working
as a district nurse and I know from experience that the level of care can vary considerably. I have been so impressed with Lowgate. My brother's condition can make his behaviour extremely challenging at times but I feel the staff have made an effort to get to know him and understand his ways. I have been kept fully informed of any changes or developments and I would have no hesitation in recommending Lowgate.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review - I'll pass your kind words onto the team.


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Review from Fiona M (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lowgate took my mother in during the lockdown of May 2020 and cared for her until March 2021. They could not have been kinder to her or more accommodating in the most difficult of circumstances. It was a great comfort knowing she was with them when I had such limited access to her. I could not recommend
them highly enough.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review. We all wish you the very best for the future.


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Review from Cyril S (Husband of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well run. The staff are very hardworking, very friendly and extremely caring. The management team are very efficient, understanding and helpful and not afraid of rolling their sleeves up and getting stuck in. The whole centre is geared up to the service users and their well-being. The manageress
takes note of any queries and acts on them immediately, which for my part is much appreciated.

Reply from Karen Officer, Manager at Lowgate Nursing Home

This is so lovely to read - thank you for your kind words, Karen.


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Review from Ray T (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Lowgate for over 4 years, she was a fiercely independant and at times difficult person to care for. However, at Lowgate, her care was simply the best, from the manager, nurses, carers to the kitchen staff and cleaners she was treated with dignity, patience and compassion
and dare I say it, a welcome touch of humour. She became an accepted part of the Lowgate "Family".
The management of the home both before and during the period of the pandemic has been exemplary, both thoughtful and effective and at all times the nursing and personal care at Lowgate has been excellent.
Sadly, due to the constraints of the pandemic and the sudden deterioration of my mother's health (not Covid related), I was unable to be with her when she passed away but I will be forever grateful to the Staff at Lowgate who cared for her so well in her twilight years and were with her at the end - I could not of asked for more.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review.
We will remember your mum with a smile.
Karen.


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Review from Ann C (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 6 months of lockdown, I was able to visit my mam today. She looked well cared for and happy (after we had stopped crying), just as she has been in photographs on the Lowgate Facebook page these last months - this has helped me and my family cope with not being able to visit. All the activities
have looked great, staff and residents were extra busy with the musical afternoons. I cannot thank the staff at Lowgate enough for all the care, attention and love they give to my mam and I would recommend to anyone looking for a special care home for a family member.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Hasn't it been an emotional week! It has been lovely receiving visitors again - we are so glad to see you all!
Thanks, Karen


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Lowgate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Lowgate Nursing Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 163 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lowgate Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Fawcett

Job Title: Home Manager

Joined: 2024

I joined the Lowgate team in December 2024, I am a qualified Nurse and I have worked in both the NHS and social care, I have worked my way up from a care assistant to where I am now. I look forward to starting my journey here at Lowgate.