Lowgate Nursing Home

Allendale Road, Lowgate, Hexham NE46 2NN
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9.6 82 Reviews
  • Lowgate Nursing Home, Hexham
Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.

Staff are friendly and Lowgate has a homely feel. Staff at Lowgate pride themselves on creating a home from home environment.

At Lowgate Nursing Home, care is provided for people who are living with dementia, people who have nursing needs and people who are at the end of life. There is always a qualified nurse on duty and staff are trained to deliver a wide range of care.

An open visiting policy allows family and friends to also make the most of the home and keep up with their loved ones.

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Care Provided by Lowgate Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca (Fawcett)
  • Admission Criteria
    • Following a pre assessment of needs
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Lowgate Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,189
    • Self-Funded Residential Dementia Care £1,189 – £1,189
    • Self-Funded Nursing Care £1,189 – £1,189
    • Self-Funded Nursing Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Residential Care £1,189 – £1,189
    • RESPITE Self-Funded Residential Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Dementia Care £1,189 – £1,189

  • Fees may vary depending on the outcome of an assessment.
  • (these prices are only a guideline, please contact Lowgate Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcomed and encouraged at times convenient to the resident.


  • Parking

  • Parking is limited.
    If the car park is full then there is the option to park in the adjoining cul-de-sac


Lowgate Nursing Home Reviews (82)

Total of 82, showing 61-80
9.6

Lowgate Nursing Home has a Review Score of 9.6 (9.632) out of 10, based on 14 reviews in the last 2 years. Over all time Lowgate Nursing Home has 82 reviews.

Overall Experience

  • 70
  • 9
  • 2
  • 0
  • 1

Date Published

82
0
5
14
68

Review from C A (Granddaughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are lovely, kind, caring and happy to help. Lowgate Nursing Home have ideal surroundings for people who have care needs and is all on one level, which allows freedom to move around the building and gardens, if able to do so. Lowgate Nursing Home has a lovely homely feel.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you very much for your kind words Christine, the staff will appreciate it.


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Review from Lesley E (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lowgate Nursing Home has taken care of my father for quite a time. The staff are caring and attentive. They seem to specialise in the personal touch and are always easy to approach and know all of their residents day to day. The home is warm and friendly and all the resident's needs are met.
The staff
are friendly and civil. The home is attractive to the eye both inside and out. They ensure that the residents' health is attended to when needed. They will inform relatives if any problems arise. Resident's rooms are cosy and personal effects are permitted. Resident's requirements and history are displayed in their rooms so that visitors, as well as staff alike, are informed without the unnecessary checking on records.
We are always met with a smile by staff when we visit.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you very much for your kind words Lesley. We are all very fond of your Father.


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Review from Frank N (Resident) assisted by family/friend published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would rather be here than anywhere else.

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Review from E D (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff display a very friendly nature and are very professional. Meals are prepared and served with passion and always look delicious and my mother particularly enjoys the Sunday Roasts. I have only one concern which is my mother sometimes not always has urine saturated garments which upsets
her. I do bring this to the attention of the carers who do come and tend to her.

Reply from Karen Officer, Manager at Lowgate Nursing Home

I am happy to hear that you are happy with the care and that the staff are responsive. If you would like to come and discuss this with me, I'm sure we can find a solution.


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Review from Robert P (Nephew of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is treated with dignity and respect. She has been in residence at Lowgate for almost 2 years as an Alzheimer resident and although at first she was unsettled at times, remembering days when she lived alone in her own little cottage, she felt well looked after. In recent months, she refers to
Lowgate as her home and refers to her fellow residents as her friends. My aunt has mobility problems and prior to and during her residence, is prone to falling. Every effort is made to reduce this and on the occasional time she has had a mishap, we are contacted by phone immediately even if she has suffered no consequences from the mishap. This is important to us as it gives us peace of mind.
When I visit, all staff are welcoming and I am made to feel at home at all times. The nursing staff and caring team are dedicated to their role and show kindness and patience to everyone, particularly those who have just arrived and find the change challenging and confusing. The home is kept clean and tidy.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review. It means a lot to the staff to know that the care they deliver is appreciated.


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Review from J C (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Lowgate and not only did she enjoy it but also felt safe. For her family to know she felt safe was very reassuring. The staff are great, the food good and care very good. The night my mum passed away her family were looked after by the staff even when they had plenty to do. Thank you for
your care and I know my mum would say the same. Good luck in the future.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your very kind words. Your Mum is missed in Lowgate Care Home.


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Review from C G (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As an NHS employee, I was well informed about the care homes in our locality and this is the one I wanted for my parents. Whilst the building has been smartened up, it is the staff who make Lowgate. Whilst almost all the staff are good from the management team, kitchen staff, trained nurses and carers,
the team ethos and the caring element are at its forefront. Special mention must be made of the activities coordinator, who goes above and beyond the job remit. The only improvement would be to increase the staff : client ratio.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review, our staff team are fantastic and they are definitely one of the best things about Lowgate.


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Review from A B (Wife of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and obliging staff, made my husband's stay comfortable.

Reply from Hazel Whitehouse, Manager at Lowgate Nursing Home

Thank you for your review, I am glad we were able to offer support to your husband prior to his return home to you.


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Review from C C (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lowgate have cared for my Mum who had advanced stage dementia for the last 2 years until her death in July. She needed everything doing for her and the staff always treated her with respect and dignity. They always made the time to let me know how Mum was doing and answered any questions I had.

Reply from Hazel Whitehouse, Manager at Lowgate Nursing Home

Thank you very much for your kind words. The team at Lowgate appreciate them at this difficult time.


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Review from Shelley L (Granddaughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There really are no words to describe the overall care at Lowgate, bar outstanding. Lowgate staff have become part of our family. You have all been fantastic with my granda accommodating every single one of his needs right 'til his last.
Our family cannot thank you enough.

Reply from Hazel Whitehouse, Manager at Lowgate Nursing Home

Thank you for your kind words of appreciation at what must be a very difficult time for you and your family.


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Review from Helen G (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is resident at Lowgate since 2009/2010. The care he has received has been excellent, from the care staff, nurses and management. He is so well-loved by all. The care my father has and is still receiving is so excellent. They all go above and beyond the care he receives, you are made to feel
as relaxed and at ease fro the time we arrive until we leave.
When my father has deteriorated, they are very quick to respond even to the point of ringing us to make us aware of what is happening.

Reply from Hazel Whitehouse, Manager at Lowgate Nursing Home

Thank you for your kind words of appreciation, which are valued by the Lowgate team.


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Review from Helen W (Daughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Lowgate first for respite care and more recently as a long-term resident. She recently died after a long period of declining health and I have nothing but praise for the staff at Lowgate. They provided expert nursing care, always empathetic and kind, both to mum and to us
as family. The manager and her staff are to be highly commended, thank you.

Reply from Hazel Whitehouse, Manager at Lowgate Nursing Home

Thank you for thinking of Lowgate at such a difficult time.


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Review from Nancy C (Friend of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died at Lowgate in February and my family and I were overwhelmed by the kindness of the staff. during his short stay there, every single member of the staff spoke to us in the friendliest manner.


My husband had become totally helpless and depended on others for his every need, but he was

always treated promptly and respectfully The manager has every reason to be extremely proud of the staff she has assembled.

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Review from James G (Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen people come into the home and the care it takes to settle him into their new environment.

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Review from Lynne M (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with our choice of care home homely atmosphere, light and airy building, caring and kind staff.

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Review from Ron S (Husband of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a truly excellent home. The staff are so helpful, loving and caring, it really is a care home with a capital C.
All staff work as a team regardless of their station (domestic, carer, senior carer, nurse) and even the manager, herself a qualified nurse, joins in to assist residents.
My wife
had dementia (Alzheimer's) and was admitted to the home in January 2014.
In the last 6 months she was confined to bed, but the carers and nurses were brilliant with her, making sure she was clean and well nourished.
She died in their care in January 2017.

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Review from Yvonne C (Niece of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was welcomed with open arms. The staff are so helpful and friendly.
The atmosphere is lovely. I feel happy to leave her there.
The manager is very pleasant and so helpful.

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Review from Lynne-Marie T (Niece of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has only been here 1 month.
She has been helped in so many more ways than we could have expected.

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Review from Anthony G (Son of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lowgate are all absolutely excellent. They do a lot of trouble to ensure all residents are happy as well as safe. Activities are organised and enjoyed.
Food is varied and good. The rooms are very clean, freshly decorated and well equipped.
The manager is fully on top of everything and
many extra touches have been introduced to help everyone feel at home.
Visitors are encouraged and treated brilliantly.
I could not wish for a better place for my dear mum to be looked after and cared for.
Top marks to Lowgate.

Reply from Hazel Whitehouse, Manager at Lowgate Nursing Home

Thank you, the Lowgate team appreciate your comments.


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Review from E S (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to live at Lowgate Nursing Home 1 1/2 years ago. We are very close and it was a massive decision to make, after all, who could possibly care for your loved one as well as you could? The staff are amazing, office workers, nurses, carers, cleaners, kitchen staff, laundry staff, entertainment
department (sorry if I've left anyone out) are all fantastic. Make you feel welcome and involved. Thank you to you all.

Reply from Hazel Whitehouse, Registered manager at Lowgate Nursing Home

The team at Lowgate very much appreciate your comments


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Lowgate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Lowgate Nursing Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 163 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lowgate Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Fawcett

Job Title: Home Manager

Joined: 2024

I joined the Lowgate team in December 2024, I am a qualified Nurse and I have worked in both the NHS and social care, I have worked my way up from a care assistant to where I am now. I look forward to starting my journey here at Lowgate.