Barchester Chester Court Care Home

Choppington Road, Bedlington NE22 6LA
Submit a Review
9.8 70 Reviews
  • Barchester Chester Court Care Home, Bedlington
Set in its own mature gardens, Chester Court is a state-of-the-art, purpose built facility. The home is situated in the heart of Bedlington, which is a picturesque former mining village in Northumberland.

They provide first-class 24-hour nursing care and there is also have a facility for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

Show Barchester Chester Court Care Home on the Map

Care Provided by Barchester Chester Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Tindle (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Chester Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,431

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Chester Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Chester Court Care Home Reviews (70)

Total of 70, showing 1-20
9.8

Barchester Chester Court Care Home has a Review Score of 9.8 (9.759) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Chester Court Care Home has 70 reviews.

Overall Experience

  • 56
  • 13
  • 0
  • 1
  • 0

Date Published

70
4
8
19
51

Review from Ann B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had a fairly short stay at Barchester Chester Court Care Home, Bedlington. My mam had a cancer in a very personal area, she passed away there on the 16th January 2025. The care and kindness given to my mam was amazing. The team there were outstanding. I could not thank them enough. Mam was treated
in a very professional way whilst staff still made sure Mam kept her dignity. They absolutely covered her with love. Also, through her final days, the care they gave to us, as a family, was amazing. The home was lovely and friendly and did not smell like a care home. All I can say is a massive thank you. You all are an amazing group of people.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your Mam and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond M (Son of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam received nursing care, from 28/06/2024 until she passed away on 08/11/2024, by Barchester Chester Court Care Home. This was a very difficult time for the family but the help, care assistance and dignity offered to Mam helped us immensely.
Some of the carers and nurses were very professional
and it was very comforting to see the way they looked after and interacted with her when she was unwell.
We found your organisation to be very good with some exceptional staff and you should be very proud of the service you provide.

Reply from Laura Tindle, Senior General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Son of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy to talk to staff about anything.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Wife of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent several months in Barchester Chester Court Care Home, my husband became one of the amazing family who live and work here. He felt at home with extremely caring and cheerful staff and thoroughly enjoyed the excellent food, some activities and visits to the garden to see how tomatoes were
progressing in the greenhouse. Best wishes and thanks to everyone here for the future and continuing five star service.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your husband and to meet you all. Please let him know we wish him all the best in his new home and we will all miss him. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Granddaughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma receives the best care, she has every need met and more. There are always activities and amazing food too. Staff are friendly and reliable, the rooms are a lovely size and very clean. 100% would recommend.

Reply from Jane Longstaff, On behalf of Chester Court at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond P (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at this care home for over two years. Sadly, she passed away this morning. She has always been cared for wonderfully during her time in the home. I've always been kept informed of her condition, any issues discussed with the family, however, during the past week, the staff,
without exception, have been outstanding. Their dedication and compassion, both to her and myself, have been overwhelming at this sad time.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your mum and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek L (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in here for six and a half years and was well looked after. I was always happy to visit, her room felt like her home.
It was clear during her last month how well cared for she was during her whole stay. Staff genuinely helped and looked our for her.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your mum and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Danielle G (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say also a massive thank you to all the staff at Chester Court Care Home, the care my dad received was exceptional, all because of the amazing staff that work there the love and care they all have blew me away they were so kind and caring to my dad but to us as a family aswell it was
like making new friends.. they wiped a lot of my tears over the weeks sent me home when they could see I needed to go home and give myself a break gave us hugs and made my Dad feel so safe and cared for! My dad was so truly grateful! Thank you for seeing my dad through my eyes.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your dad and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Brother of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank all the staff at Chester Court for looking after my sister. They have done a brilliant job of caring for her, and she was the happiest we have seen her. The manager and her staff are amazing and very welcoming we would recommend this care home to anyone for its caring
service. It is a home-from-home. Sadly we lost her on 25th Feb 2024. Thank you everyone at Chester Court for their compassion and support.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Your sister is definitely missed in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William L (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on 23/12/2023. The care home was amazing with their care and help on such a sad evening. I would highly recommend the Barchester Chester Court Care Home at Bedlington. Also, great management and staff. Definitely 10/10 service.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul D (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and comfortable. The staff are excellent and the food is fantastic quality.
Overall, a lovely experience for my father.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Mother of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care and lovely caring staff. To come and visit is a pleasure and wonderful staff.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric J (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to Chester Court Care Home in early February 2023 she has settled into what she now calls home! This is due to the warm welcoming feeling in Chester Court and the caring and friendly staff, who have a smile and kind words for residents and visitors alike.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph H (Husband of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I can get in at any time to see my wife, the staff are always welcoming. There are times when my wife wants to come home with me. I sometimes have pudding but always have fish and chips on Friday.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. You are welcome to fish and chips any time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher T (Husband of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy and contented every time I visit and I put this down to the good care she receives in the home. The staff could not be any more caring and attentive. Any questions or concerns I have are always seen straight away, although I am always kept up to date on all aspects of my wife's
care.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Brother of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are very good, staff efficient and friendly and very helpful.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette H (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you come into the grounds it makes a good impression and this continues on entering the building. The staff are so friendly and helpful and Mum is treated and looked after as I hoped she would be. The cleanliness and food are excellent and the nurses are always on hand if any questions need answering.
The manager always has a smile and a word and is very approachable. I would recommend Chester Court to anyone looking for a care home.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy W (Sister of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and needs are all satisfactory. My sister is as well as we can expect. Her well-being is looked after.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy N (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam spent the last few weeks of her life at Chester Court Care Home. She was 91 and had been the most independent lady until she took ill a month earlier. She was so depressed, to the point she didn't want to live. Your whole team showed her much love and kindness, so much care.
She took a turn
for the worst a week ago and was no longer responsive. We expected her to pass that night but she lived 6 further days. Those days were pure hell for us, she was incontinent but all staff cleaned her immediately, turning her often and coming in often to care for her and us. I spent the last week with her, and my sister, taking turns sitting with her. On the night of her death, I was alone with her but the staff took so much time with me, making sure I was OK. 3 am I knew she was going to pass soon. I held her hand and she passed 3.20 am. One member of staff, in particular, was absolutely amazing. So much empathy and care, letting me stay with her, telling me what happens next. You helped me so much and I will be eternally grateful. Thank you.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your very kind review and again our sincerest condolences for your loss. Your mum was only with us here at Chester Court for a short time but she will be missed by all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high-quality person-centred care to both residents and their loved ones. I will pass on your feedback to the team. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with the home for some time. He has rapidly deteriorating health. The staff at Chester Court have been exceptional in their care of him and of our family. He is treated with dignity and kindness, even though he can be challenging at times. We are so grateful to them all.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Barchester Chester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Barchester Chester Court Care Home is calculated as follows: ( (174 Excellents x 5) + (53 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chester Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Laura

Laura Tindle

Job Title: General Manager

Hi, my name is Laura and I am the General Manager.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am a qualified nurse and have over 20 years of experience in the care sector starting as a care assistant.


I bring a wealth of experience and knowledge to the home. I am very passionate about enhancing resident experiences and ensuring that our residents are at the centre of everything we do.


I work with a long-standing supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.


Frequently Asked Questions about Barchester Chester Court Care Home

What types of Care is Barchester Chester Court Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Chester Court Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Chester Court Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Barchester Chester Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Chester Court Care Home to the centre of Bedlington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.