Review from C A (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

My father has been with the home for some time. He has rapidly deteriorating health. The staff at Chester Court have been exceptional in their care of him and of our family. He is treated with dignity and kindness, even though he can be challenging at times. We are so grateful to them all.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.

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Review from J S (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

Dad is extremely well looked after by the staff in the care home.
The staff have been excellent when Dad was recently very ill.
I couldn't have asked for anything more from them.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.

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Review from Joan B (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience

Mum was admitted to Chester Court for end of life care. She was 98 years old and stayed there till she died 9 days later. I was there with her during that time staying the last seven days both day and night. The care and love that mum received from all of the team were outstanding. The staff showed

great compassion and could not do enough to make mum comfortable. She was extremely well looked after. As for myself, the support I received was outstanding. All the team helped me through a very difficult time and looked after me, making sure I was fed and comfortable at night. There was always someone to confide in as I did not live in the area or have relations at hand to help me supporting mum. I felt that the whole team at Chester Court were doing an excellent job.
I must say a big thank you to all the team.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Kind regards

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Review from Jackie A (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Our family have experienced the care home and staff since September 2021. My uncle has been settled since the outset and made to feel that it was a "home from home". As his needs increased, this was dealt with both professionally and with care. His end-of-life care has been exemplary, and I have not

needed to worry that he would be looked after with care and compassion. Many thanks to "all" the staff for the parts they play.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lyn H (Wife of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience

All the staff at Chester Court Care Home are truly amazing. They have such compassion and care towards the residents and their relatives.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J C (Resident) assisted by family/friend published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience

My care at Chester Court has been really good. I love all the staff, they are very kind and look after me very well.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S C (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience

Mam became a resident of Chester Court on Christmas Eve. Since being in there she had received exceptional care, staff have been amazing and I have no worries that mam is in there. Myself and my sister are fully involved in what is going on and kept up to date at all times. We can not thank everyone

enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K P (Grandson of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience

They have given outstanding care to my grandma over her short time there so far. They are always so caring and supportive, not just to her, but to us in our visits as well. They always put her needs first before anything else and are always running around to support her! Thank you!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Tracey P (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

My mam was admitted into Chester Court on Christmas Eve with a terminal illness, this was a very sad time for the family. We need not have worried, from the onset she has been looked after amazingly, as are we. The care is exceptional the staff are AMAZING, anything we need is catered for, we only have

to ask and it is sorted. We are continually asked if there is anything Mam or we need. I cannot fault Chester Court and its staff in any way.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from F W (Partner of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, helpful and fun. Go to the nth degree to help.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
Kind regards
Sarah Kelly

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Review from A T (Son of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience

My 91-year-old father was taken into Chester Court in October 2021. His mobility was extremely limited and as such, he required extra care and attention which he has, without doubt, received it here.
Myself and our family are delighted with the facilities his lovely ensure room and food diet. Importantly

we know he is also being treated with dignity and kindness by all of the team. The nurse has kept me continually updated regarding his health via personal telephone calls and visits for which I am very grateful and appreciate.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G D (Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy staying at Chester Court and with the quality of care I receive. The staff are al friendly and helpful when needed especially during the Pandemic crisis so we feel safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J H (Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

Had excellent care and treatment since coming here. I would recommend this care home to anyone who needs care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Susan W (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience

The care and compassion respect and dignity shown by the whole home team is excellent. They are very efficient and in such challenging times, we are all having and they provide a loving homely environment that is safe and comfortable all of which should be commended.
I just can't thank them enough

for what they do.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S B (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

All the staff were extremely friendly and helpful. The nursing staff in particular were loving and caring whilst being completely professional. A truly excellent team with a special mention to the events coordinator. The home itself had a very good atmosphere. I would recommend this home very highly

from the experience I had.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J P (Friend of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

Welcoming home, friendly staff they are always polite and pleasant. Carers are always smiling and laughing. Care staff are very warm and caring.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review, we value your feedback and I will share the information with the team.

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Review from Fiona W (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience

My Mother spent the last months of her life at Chester Court. Moving into Chester Court was an incredibly difficult decision for her to make, especially during the coronavirus pandemic, and at first, I was unsure if it had been the right decision. However, my Mother started to settle into her new

life in Chester Court. This was a huge relief for me, as for several months there was no visiting, but thankfully the visiting suite opened in December 2020. I have to commend all the staff at Chester Court for their compassionate care and support of my Mother. They were always very responsive to my enquiries about her and in the last few days of her life, I was able to be with her for a time. I was so grateful for this time with her. All the staff at Chester Court should be incredibly proud of the work they all do. They have done an even greater job, in my opinion, during such a difficult year. Thank you everyone at Chester Court.

Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your lovely feedback, I will ensure this is shared with the staff and I'm sure they will appreciate your kind words

Kind regards
Sarah kelly

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Review from Julie G (Daughter of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother moved into Chester Court in December 2019, due to her requiring more help with her daily living due to her dementia and terminal illness. Mum has settled so well into her new home due to the care and support of all the staff. Her mental and physical well-being has improved due to the opportunities

and stimulation she has experienced. It is a relief to know she is secure, safe and being well cared for. The garden visits during these strange times have been very comforting.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Fiona N (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience

My mother spent the last twelve months of her life at Chester Court where she was well cared for by all the staff who were highly trained, compassionate and thoroughly professional. The building was well maintained and clean; the meals were plentiful, delicious and varied; activities were available

every day including weekends, all making for a great environment. During my mother’s final weeks, the compassion and professionalism of the staff were exceptional and much appreciated by the family. Nothing was too much trouble and all the members of staff had time to talk to us and her. We could not have asked for more from them. They not only cared for my mother, they cared for us during her final days too.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Please accept our condolences to you and the family at this difficult time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Simon H (Friend of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience

I have been twice to Barchester Court Care Home in Bedlington and on both visits there to see an old friend, I have been genuinely impressed. The Home is pleasantly situated and the interior feels bright and spacious as soon as you walk in – it has a homely feel - most of this unusually upbeat atmosphere

being due to the happy and lively staff who are genuinely interested in the care of their patients. Engaging sympathetically with elderly people who are no longer able to look after themselves and can often be confused and rude (this was very much the case with my mother who spent the last two years of her life in a Home on the Isle of Wight) must be difficult at times but the staff here seem to be able to maintain a collectively bright and positive attitude towards the patients and without a trace of patronising them. I have enjoyed talking to the staff and should like to commend them for the excellent professional service they are providing. Thank you.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you for your very kind words, our aim is to care for the residents with dignity and respect at all times.

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Barchester Chester Court Care Home

Care Provided by Barchester Chester Court Care Home

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Funding & Fees Guide for Barchester Chester Court Care Home

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