Barchester Chester Court Care Home

Choppington Road, Bedlington NE22 6LA
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9.8 71 Reviews
  • Barchester Chester Court Care Home, Bedlington
Set in its own mature gardens, Chester Court is a state-of-the-art, purpose built facility. The home is situated in the heart of Bedlington, which is a picturesque former mining village in Northumberland.

They provide first-class 24-hour nursing care and there is also have a facility for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

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Care Provided by Barchester Chester Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Tindle (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Chester Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,431

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Chester Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Chester Court Care Home Reviews (71)

Total of 71, showing 41-60
9.8

Barchester Chester Court Care Home has a Review Score of 9.8 (9.771) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Chester Court Care Home has 71 reviews.

Overall Experience

  • 57
  • 13
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Date Published

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Review from G P (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Put my father into Chester Court Care Home, best thing we ever did, it's like a 5-star hotel. So clean, very well run, and the staff are fantastic and very, very, caring. Wow - a great place for the elderly. Could not fault this home in any way. Keep up the great work. Thank you.

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Review from Lorraine F (Friend of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very sad day when it became apparent that my best friend needed complete nursing care. From the moment she entered the care home, she was treated with care and compassion from all the carers I had contact with. They were gentle and friendly and did their best to make her feel happy and comfortable,
right up to her final days.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you for your very kind comments, it was a pleasure to care for your friend.


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Review from Elizabeth C (Sister of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was resident for about a year and I found when I visited, everything was of a good standard and felt confident in the care she was given.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you for your very kind words, it was a pleasure to care for your sister.


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Review from R R (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Chester Court for over 5 months. The care could not have been faulted during that time. I always felt confident she was well cared for at all times.
The staff at all levels are extremely friendly and helpful. A comment made by all visitors.
The extra care during meal times and
at her death was comforting and reassuring.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to care for your mum.


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Review from Peter M (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Chester Court staff looked after my mother for the last 3 weeks of her life. The care she received was exceptional and I have nothing but praise for all the staff. The home was extremely clean and bright and made residents and visitors very welcome. Thanks to the Manager and all the staff.
Would highly recommend.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you for your very kind words, everyone at Chester Court Care Home is pleased you were happy with the care your mum received.


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Review from D O (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was resident for a few weeks and spent his last weeks in a wonderful atmosphere. He especially liked the activities and the toddlers coming in. He even began to sing again. On entering staff are very welcoming, which gives a warm tone to the home. My family coming from a distance speak very
highly of the help and assistance given to them when visiting dad. On the night he died, staff were extremely supportive to myself.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you very much for your review.


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Review from Marjorie M (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are brilliant and always willing to help and listen, my mam has been in Chester Court for 4 years and has loved every minute of her stay.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you very much for your positive comments about Chester Court and the staff. I will pass the details to all of the staff.


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Review from T M (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided here for 5/6 years and we had no complaints about her care, the home or the staff.
The home itself was always very clean and tidy and the staff friendly and helpful.
Unfortunately, my mother passed away and the staff seemed genuinely upset also, which shows how much they care about
their jobs and residents.
Mum had always seemed happy here. Thank you.

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Review from Maureen E (Sister of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would not have chosen any other care home for my brother to live in. I have known the manager and deputy in a professional capacity for many years. They ensure high-quality care and support and if any issues are identified they deal with them straight away. If my brother had not had the care and support
he had in this home, he would not have been alive as long as he ultimately was.

Reply from Pam Towers, G M at Barchester Chester Court Care Home

Thank you very much for your review. We have all missed your brother and we are pleased that we provided good quality care for you all.


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Review from C P (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the palliative care unit for 9 days until she sadly passed away. The care she received was excellent from all members of staff from the care manager to people who did the cleaning etc were so professional and kind. Not only were they all supportive of my mother but also excellent
support to all members of our family. Barchester Chester Court Care Home is a wonderful place and the staff do a wonderful job.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you very much for your kind words, it was a pleasure to take over the care of your mum and she will be missed at Chester Court Care Home


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Review from Paula T (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, on the 5th December 2018, we lost our mother following a long battle with dementia. I cannot express enough how much it has meant to our family over the last two years having the help, support and understanding of the whole team in Barchester Chester Court Care Home. They became a second
family to mum meaning we never worried when we couldn't be there with her. The care from beginning to end has been exemplary and particularly when mum finally lost the battle. From the bottom of my heart, thank you.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you very much for your kind words, it was a pleasure to be involved in your mum's care and she will be missed here at Chester Court Care Home.


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Review from John T (Partner of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in the final stages of progressive Bulbar Palsy (Motor Neurone Disease). Her condition upon arrival was that she could not communicate vocally and was unable to do anything physically unaided. Although she used a predictable iPad to communicate it was almost unusable since her right hand
was non-functioning and her left hand was so weak she could not control the pen. Even with these difficulties the staff cared for her with dignity and had exceptional levels of patience in view of her communications difficulties. Great team and well managed.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you very much for your positive comments about Chester Court and the staff. I will pass the details to all of the staff.


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Review from David R (Son of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When we spoke about using this home with the staff, they assured us that the residents got a fresh fruit smoothie every day, got porridge made with cream etc.
My mother is quite vocal as a result of her vascular dementia. Because of this, her bedroom door was closed and she was left to her own devices.
Once in a while, they opened up to give her her porridge, which looked like grey plaster.
On one occasion she had been given a sedative and with some persistence, the nurse admitted that this was the case.
A lot of her belongings, such as covers, slippers, underwear went missing. No one seemed bothered.
I really don't know what the fuss is about when you mention this care home. It's clean and tidy, but there is an undertow at work, I feel. I don't like it. I like the staff even less.

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Review from Alan B (Husband of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was extremely happy at the care home, we could not have asked for more. In particular all of the staff from nurses to cleaners and handyman showed an exceptional level of caring and relating to ourselves and all of those who visited my wife in her final weeks. Thank you very much.

Reply from Pam Towers, GM at Barchester Chester Court Care Home

Thank you very much for the kind words. I will pass your comments on to the staff.
Caring for your wife was a pleasure, she was such a lovely person.


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Review from Sylvia K (Wife of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from residents receiving the care they need, Chester Court is family and dog-friendly. The building is homely and own rooms can be made personal. I do not want my husband to feel isolated because of his lack of communication and spend time every day, from afternoon and throughout the evening with
him and bring along our little dog. The 3 of us sit watching tv like at our own home. The staff are efficient, effective and friendly, also respectful. Recently, because of my husband's lost ring which I was meant to be looking after, decided to renew our wedding vows. The staff at Chester Court put themselves out to make sure we had an enjoyable day. Decorating the conservatory, providing a buffet, a carer sang 2 of our favourite songs and there wasn't a 'dry eye in the house'. Our 25 guests all commented on how nice the home was. Good food and lovely staff.

Reply from Pam Towers at Barchester Chester Court Care Home

Thank you very much for your review. We are all pleased that you both had a lovely day when renewing your wedding vows


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Review from Joan B (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Chester Court following a fall, resulting in a hospital stay and a diagnosis which meant he could not/was not able to remain in his own home. From day 1, I was extremely impressed with the care and attention that he was given, not only to him but to all family members, especially
my mother. We could not have asked for a better second home. He settled very well and 'staff' soon became his friends. They cared for him, made him laugh and supported his family to the end.

Reply from Pam Towers, Manager at Barchester Chester Court Care Home

Joan, thank you very much for your kind words. We, at Chester Court, were very fond of your father and he is missed by all the staff.


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Review from D H (Brother of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative always receives constant care and every effort is made to ensure her comfort.
The staff are all very friendly and helpful.
The home has just had a family Christmas Lunch party which was very enjoyable and all the staff including unsung heroines the kitchen staff, worked hard to make it
an enjoyable event enjoyed by all who attended.

Reply from Pam Towers, Manager at Barchester Chester Court Care Home

Thank you very much for your positive review. We are pleased you are happy with the care provided and you enjoyed Christmas lunch.


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Review from Bill S (Brother of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has had mental health issues for over 5 years but is not demented, therefore to find a home able to meet her needs is difficult. For almost 4 1/2 years this home has done their utmost to accommodate my sister on all levels, nursing, personal care, activities, always with a smile and positive
outlook. No mean feat given my sister's demanding, negative paranoia and selfishness. Their tireless positivity I admire greatly, and cannot praise them highly enough for the peace of mind their dedication gives me.

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Review from Angela G (Granddaughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been for our Christmas Lunch today with my Grandad. Once again everything was perfect.
The Lunch had a fair choice and they were willing to help my son who is a fussy eater.
The Manageress was again serving lunch and taking orders in.
Thank you, Ladies.

Reply from Pam Towers, Manager at Barchester Chester Court Care Home

Thank you very much for your review. I'm pleased you all had a good day, we all enjoyed it


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Review from Nigel B (Nephew of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and welcoming. The staff are professional and make time to talk to residents and relatives.
The care provided is excellent and I could not wish for more.
I wouldn't mind moving in myself.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Barchester Chester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Barchester Chester Court Care Home is calculated as follows: ( (186 Excellents x 5) + (53 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chester Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Laura

Laura Tindle

Job Title: General Manager

Hi, my name is Laura and I am the General Manager.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am a qualified nurse and have over 20 years of experience in the care sector starting as a care assistant.


I bring a wealth of experience and knowledge to the home. I am very passionate about enhancing resident experiences and ensuring that our residents are at the centre of everything we do.


I work with a long-standing supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.