Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX
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9.8 55 Reviews
  • Northlea Court Care Home, Cramlington
Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away.

The centre provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential and nursing care for those who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A range of activities are offered which can include sport sessions, pet therapy, local entertainers, monthly church services and day trips out to name a few.

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Care Provided by Northlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Smith (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Northlea Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Northlea Court Care Home Reviews (55)

Total of 55, showing 1-20
9.8

Northlea Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 13 reviews in the last 2 years. Over all time Northlea Court Care Home has 55 reviews.

Overall Experience

  • 36
  • 18
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Date Published

55
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Review from Robert C (Son of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Regards the 2nd stay my Mum had - the 1st being + for her. This time, I'd say, she was traumatised by the stay. Due to 1, possibly 2 people who made her feel very uncomfortable, and if I read her right made her feel like she was a hassle. The person was "in charge" of the ward. I don't know names/shifts.
I know she was traumatised as she has told all and sundry about her experience, from SS to the Memory Clinic, and us - until we know it by heart. I know, she should have told me and I would have dealt with it -100%. We were abroad she didn't want to burden us ,and what would her treatment be like then, from the individual ,once reprimanded - she asked?
I get it -some old people can be a "nuisance" for some carers, set in their ways,slow etc but ,when a person is paying top whack, as she was - better treatment is necessary!! She says she will not return, after this episode. Sad, as she had considered NLea as full time after her 1st visit. Some people in charge, on the ward, need a word?

Reply from Claire Cole, Marketing Assistant at Northlea Court Care Home

Thank you for your feedback. We're glad to hear your mother enjoyed her first stay at Northlea Court, but disappointed we were unable to live up to expectations on the second stay. Our home manager is very concerned about this issue, but without further detail, we are unable to identify a particular event when this occurred. We operate an open door policy and would welcome you to pop in to see our Home Manager. Please don't hesitate to get in touch.


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Review from N C (Nephew of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you for the care that you gave my aunt in the last few months of her life before she passed away. The care she received was impeccable and could not be faulted. The food and facilities were second to none and my aunt particularly enjoyed seeing the hairdressers every week.
Naturally, she would have preferred to be at home but Northlea Court was the next best place and safest place for her to be. You gave her and her family comfort in looking after her. Would definitely recommend Northlea Court to others.

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Review from B S (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 10 months at this care home. The staff were so friendly and never made her feel like she was a bother. The rooms looked a bit tired but they were functional. The kitchen made sure everyone was well fed and offered to cook alternatives when her appetite was poor. In the last
few months, her care became more demanding and the carers looked after her with love and dignity. I spent a lot of time there, especially towards the end, and I was looked after as much as my mam. My only criticism is that they could do with more carers on duty in the daytime. A lot of the residents needed 2 carers at the same time to look after them, and they were rushed off their feet. I would certainly recommend this care home.

Reply from Maisie Lawrence, Marketing Assistant at Northlea Court Care Home

Thank you very much for sharing your positive experience at Northlea Court. We are truly sorry for your loss and extend our condolences to you and your family during this difficult time. Our team is dedicated to providing the highest quality of care, and we are glad to hear that your mother felt well cared for and never a bother. We also take pride in our food and dining services, ensuring that every meal is tailored to meet individual dietary needs while being enjoyable. We appreciate your feedback regarding staffing levels and will certainly take this into consideration. Thanks again, and please do not hesitate to reach out if there is anything more we can do to support you.


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Review from Robert G (Nephew of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt took up residence in Northlea Court midway through June having been discharged from the hospital after an eight-week stay. My aunt was in a very poor condition but the staff in the home did an excellent job of preparing for her arrival and on arrival making her feel wanted and special. The equipment
provided for lifting her and the air-blown mattress needed to stop bed sores was all new. The care and attention she received in the weeks leading to her death were second to none. From cleaners, carers, nursing staff, admin and managers they all went out of their way to ensure my aunt was comfortable and we the relatives superbly supported.

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Review from Susan L (Niece of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to shout out a big thank you to all the lovely kind, caring, patient and incredibly hard-working staff at Northlea Court Care Home. My uncle has been with you since end of February this year and has settled into his new life very quickly. He really enjoys being with people and participates
in the activities. With your help, he has gotten over a nasty chest infection and I can honestly say that knowing he is taken care of so well has been a great relief to me.

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Review from I P (Respite Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with respect. Caring and helpful staff. Very good meals. Plenty of tea and coffee and juice. Attention to all my wishes. Friendly atmosphere.

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Review from Yvonne P (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed a short notice respite stay which the manager was able to facilitate quickly and without fuss. Upon arrival the staff were friendly and helpful and made mum feel welcome and safe.
The food was tasty and plentiful with a good variety of choice.
Rooms were clean and comfortable.

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Review from Helen B (Granddaughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Northlea. We celebrated my late grandma's 100th birthday on the 4th of May (she died on the 9th of December). We decided to keep what we had booked. We were welcomed like long-lost family and they made the day very special for us. The care my grandma received at Northlea
was nothing short of amazing and I would recommend it to anyone who will listen.

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Review from Eileen B (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident until she passed away in December. I can't speak more highly of the care she was given, particularly end-of-life. I returned today as we were having a small celebration on what would have been her 100th birthday. The welcome from all the staff was amazing. They don't have a high
turnover and it was like meeting up with old friends. I would recommend Northlea Court to anyone.

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Review from C T (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been happy, well looked after and enjoying "banter" with the staff while staying in the area he's grown to love.
Staff have also listened without judgment to the complex and backstory to our very disconnect "family" saga, which has made my visits a lot more bearable, especially allowing and
making my "other" grumpy old man in.

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Review from Nancy L (Sister-in-law of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Northlea Home is very clean and the staff are very kind and helpful.

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Review from K W (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in Northlea Court for around two years now and I continue to be pleased with the way she is given care and support by the staff who look after her. The time she has been a resident seems to have passed by so quickly, something that is probably the result of Mum being so happy
where she is and how this has subsequently helped me deal with the changes in her life since 2021. I am very grateful to all at Northlea Court for everything they have done and continue to do for my Mum.

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Review from Douglas B (Husband of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After taking care of my wife for so long, the time came when I had to put her into care.
She is now in Northlea Court Care Home and could not be in a better place.
I visit regularly, and from the management to the nursing staff, they are all so lovely and caring, they go out of their way to be helpful
in every sense.
My wife has settled in so well, and is really happy, which makes me feel very much at ease.
My gratitude goes out to everyone at Northlea, for taking care of my wife so well.

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Review from A N (Relative of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as one walks through the door of Northlea Court Care Home, you can feel the love. My relation is at end-of-life and the love, care and commitment from staff at all levels are excellent. Thank you so much.

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Review from Elaine W (Daughter-in-law of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy to have my parents-in-law looked after so well. The staff in every department do their very best at all times and put themselves out on many occasions for the residents. My in-laws are happy and contented. We are now able to relax knowing they are in safe hands. Thank you to you all.

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Review from A B (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond to look after residents. Activity staff very often keep residents busy with bingo, games and organising singers. The staff are always available and make time for me if I have any issues with my father. If my father has any medical problems or falls they always ring me to
keep me updated.

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Review from Sarah C (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to be at Northlea Court with my mum on the day of the summer garden party which was arranged by the events coordinator. It was a wonderful warm and sunny day with the residents outside under the shade enjoying live music, refreshments and ice creams. The residents and staff sang along,
danced and joined in with the very happy atmosphere that had been created. Listening to my mum singing and seeing the joy in her face is such a special memory that will stay with me and she also loves to remember the day. The singer was amazing and included all the residents, as did the events coordinator and all the staff to ensure a lovely day was had by everyone, confirming to us that Northlea is a home from home.

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Review from L M (Sister of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister appears to be well looked after, clean and has put on weight, which means she must be eating quite well which she hadn't been while looking after herself. Obviously, due to the pandemic, certain aspects have gone by the board, ie: podiatry care or hairdresser, which I am told will shortly
be happening. The staff are always pleasant and helpful and if I request something for my sister, they always oblige. My sister is not a mixer, so I'm not sure what activities exist, but I am sure they are adequate.

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Review from A S (Brother of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, very helpful and caring.

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Review from Ken T (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these most difficult of times, I have found comfort in that my mother is receiving very good support and care across a range of staff led by positive home management. It is clear that my mother is very well settled and her needs attended to in a professional manner, this confirmed during my phone
conversations. My previous visits before lockdown allowed me to see a very clean home with a welcoming team and a warm feeling with staff keen to engage and respond where required.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Northlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Northlea Court Care Home is calculated as follows: ( (130 Excellents x 5) + (21 Goods x 4) + (4 Poors x 2) ) ÷ 155 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northlea Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sandra

Sandra Smith

Job Title: Home Manager at Northlea Court Care Home, Cramlington

Sandra qualified as a Registered General Nurse in 1994 and dived straight into the care sector. She has gained a wealth of knowledge from her various roles, including Deputy Manager and Home Manager. Sandra left the business for a year in 2011 before returning as a Home Manager: she has been in her current post at Northlea Court for 10 years. When not at work, Sandra enjoys making and decorating cakes, and her favourite summer hobby is visiting her caravan in Northumberland every weekend. Words of encouragement from Sandra for someone looking for the right care home would be: “Make sure you get a good feeling from the home and the team.”


“The staff at Northlea are very welcoming and will make you feel at home.”


Frequently Asked Questions about Northlea Court Care Home

What types of Care is Northlea Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northlea Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Northlea Court Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Northlea Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northlea Court Care Home to the centre of Cramlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.