Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX
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9.8 55 Reviews
  • Northlea Court Care Home, Cramlington
Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away.

The centre provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential and nursing care for those who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A range of activities are offered which can include sport sessions, pet therapy, local entertainers, monthly church services and day trips out to name a few.

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Care Provided by Northlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Smith (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Northlea Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Northlea Court Care Home Reviews (55)

Total of 55, showing 21-40
9.8

Northlea Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 13 reviews in the last 2 years. Over all time Northlea Court Care Home has 55 reviews.

Overall Experience

  • 36
  • 18
  • 0
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  • 0

Date Published

55
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Review from Nicola T (Daughter-in-law of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are reassured to know that the care provided to my mother-in-law is top quality, especially during these difficult times where we cannot visit. Staff help with telephone/video calls. We are confident that she is very well cared for by lovely, kind, cheerful staff and a manager who is always available
and lovely too.

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Review from Malcolm M (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live here in Perth, Australia and I had no way of contacting my dad who has been a resident for just under a year, just as the Covid-19 started to raise it's ugly head. We had no contact between us because of his hearing difficulties and no special phone. But now thanks to the effort of the activities
department, they arranged for me to contact Dad via FaceTime on a regular basis. We converse between us for setting up a time for us both and they do the rest. So for their excellent help, I not only speak to Dad once again, but we can also see each other! It's good to catch up with Dad and good to see the smile he sends across. This makes me happy as I see him happy once again. It all goes down to the good work and going the extra mile the activities department go to help out. Many special thanks has to go to the activities department.
Kindest regards to you all, can't thank you enough.

Reply from Olivia Shields, Marketing Assistant at Northlea Court Care Home

Thank you, Malcolm, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Northlea Court Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Alex W (Husband of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to do a review to say thanks to all the staff at Northlea Court for their efforts during this very difficult time. My wife has been in Northlea Court for nearly 9 years now (with vascular dementia) and although I've not been able to see her since last March, the staff have kept me informed
by telephone on how she is on a regular basis. All the staff have worked extremely hard to keep Covid at bay, as best they can from within the home, through their procedures and working practices and for that, I'm truly grateful. Thank you.

Reply from Olivia Shields, Marketing Assistant at Northlea Court Care Home

Thank you, Alex, for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from David W (Son-in-law of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this terrible time of Covid-19, the home is exercising excellent strict isolation rules to protect its staff and vulnerable residents. These times are difficult, not only for residents and their relatives but for all of the staff too, who are doing their best to keep the residents safe and happy.
I have nothing but praise for the care home and all its dedicated staff dealing with this awful pandemic situation.

Reply from Olivia Shields, Marketing Assistant at Northlea Court Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Northlea Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.


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Review from Janice B (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam moved into Northlea Court in September 2019 when she was no longer able to look after herself and her home became difficult and she needed extra support whilst maintaining a degree of independence. The care both her and her family have received since then has been fantastic. However, in these
current testing times, it is so reassuring to know that she is being looked after by the most caring people possible. All of the staff at Northlea go out of their way to make sure the residents are happy and can keep in touch with family members easily by such methods as video call. I would personally like to thank all of the staff for their continued support.

Reply from Olivia Shields, Marketing Assistant at Northlea Court Care Home

Thank you, Janice, for sharing your wonderful experience of Northlea Court Care Home. We are pleased to hear how well your Mother has settled in, and that you feel she is receiving the care she deserves. We also really appreciate all of your kind comments about our team, as they are working incredibly hard during these challenging times. Thanks again and take care. We look forward to seeing you again soon.


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Review from Sandra C (Daughter of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Northlea Court for respite care but, when it was apparent that she could no longer manage on her own, she became a permanent resident. The staff at Northlea are second to none. I cannot praise them highly enough. They are so caring and loving towards both the residents and their
families. Sadly my mum passed away mid-February but in her last few days, staff sat with her, holding her hand and chatting to her and were so caring towards me and my sister when we were there. I would have no hesitation whatsoever in recommending Northlea Court to anyone.

Reply from Olivia Shields, Marketing Assistant at Northlea Court Care Home

Thank you, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Northlea Court Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Northlea Court did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Ian K (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, the staff are always very pleasant and helpful.
Whenever my mum is not at her best, the staff can always help the situation and make her cheerful again. Nothing is too much trouble. It's a happy place.

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Ian, for letting us know how we are doing at Northlea Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Alan (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looks after my father who can be difficult due to his dementia and other conditions. The staff are always friendly and polite and my father often comments to me that he is well cared for.
His faculties, though fading, are still able to allow him to join in with some activities, notably singing
and the staff made a DVD of his appearance on TV in the 1980's which he enjoys seeing - this was a very thoughtful thing to do!

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Alan, for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Steve F (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is wonderfully welcoming, made personal by the staff themselves.
Lots of care and attention given how busy they always are.

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Steve, for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Christina F (Wife of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been resident in Northlea Court now for 1 year 9 months. He settled very well. He was in another home for 4 months which he did not settle. He is well cared for at Northlea.

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Christina, for letting us know how we are doing at Northlea Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Dorothy C (Sister of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, I think my brother is cared for very well. Just wish he could get out of bed at times but I'm pleased with his care.

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Dorothy, for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Bethany (Granddaughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home with lovely staff. So attentive and geniune, a lovely place for my grandad and I wouldn’t want him anywhere else.

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Bethany, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Northlea Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Steven P (Son-in-law of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

North Lea has been like a breath of fresh air, I spent several years working into and supporting care homes and I can honestly say I have not always been impressed.
Since Dad moved in to the home in September 2017 we have had nothing but good to say about the home. Communication is great when anything
goes awry; if dad is unwell. Staff are always friendly and approachable, going the extra mile. They were so helpful when we needed to arrange an urgent transfer. We cannot say how grateful we are that Dad is being cared for here and doing so well. The staff from the efficient admin, all of the care and housekeeping staff, all the way to the Deputy and the Manager are all approachable and helpful on each occasion we have spoken to them. No criticism whatever.

Reply from Ronnie Cavanagh, Marketing at Northlea Court Care Home

Thank you, Steven, for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Lorna T (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well cared for and staff are kind and friendly.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home

Thank you, Lorna, for your kind comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!


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Review from M S (Wife of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to the staff it's very pleasant.
It's a lovely airy home.
If I have a problem it's usually put right quickly.
My husband has had the best of nursing care and is very comfortable.
The staff here care for their residents 24/7.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home

Thank you for your comments about your recent experience at Northlea Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Elizabeth P (Sister of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would strongly recommend Northlea Court Care Home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home

Hello Elizabeth, thank you for taking the time to leave such a positive review for us at Northlea Court Care Home. We're happy we could meet your expectations and really appreciate the recommendation. Have a fantastic day!


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Review from Rosemary B (Niece of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because I live about 170 miles away and visit my aunt at Northlea only about once a month, I do not have a proper view of how a typical day or week is spent there. All the residents I have seen upstairs appear well cared for, appropriately dressed, clean and well fed. My aunt's room is always clean
and tidy, bed made, although her pictures and framed photos have still not been mounted on the wall, and some of the clothes are not hers. There are activities noted on a board and I have seen photographs of my aunt taking part in some of these.


My aunt settled in well (she has been there 9 months and 2 years in Beacon). She is calmer now and her hair is nicely cut and washed, a reflection of her calmer attitude.


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Review from F B (Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a lovely place to live in.

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Review from J C (Daughter-in-law of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room could sometimes be cleaner that it is, bedding and sides of the bed could sometimes be cleaner.
Staff are good, I don't know what residents get to eat.

Reply from Sandra Smith, Home Manager at Northlea Court Care Home

Thank you for your valuable feedback, I will review the cleaning schedule for your mum's room and ensure staff check on the bedding an bumpers throught the day.
Menus are displayed in the main reception area for all to view, however if you wish to know your mum's choices for any particular day please just ask a member of staff.
Once again thank you for your feedback


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Review from Hazel D (Sister-in-law of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've put good for food and drink and activities as my sister-in-law is not taking part at the moment, but from what I can see, everybody seems to be happy.
The best thing from my husband and my personal point is that my sister-in-law is safe and cared for. We have a full night sleep as she no longer
rings us at night now she is settled.
Well done to all the staff at Northlea Court Care Home.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Northlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Northlea Court Care Home is calculated as follows: ( (130 Excellents x 5) + (21 Goods x 4) + (4 Poors x 2) ) ÷ 155 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northlea Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sandra

Sandra Smith

Job Title: Home Manager at Northlea Court Care Home, Cramlington

Sandra qualified as a Registered General Nurse in 1994 and dived straight into the care sector. She has gained a wealth of knowledge from her various roles, including Deputy Manager and Home Manager. Sandra left the business for a year in 2011 before returning as a Home Manager: she has been in her current post at Northlea Court for 10 years. When not at work, Sandra enjoys making and decorating cakes, and her favourite summer hobby is visiting her caravan in Northumberland every weekend. Words of encouragement from Sandra for someone looking for the right care home would be: “Make sure you get a good feeling from the home and the team.”


“The staff at Northlea are very welcoming and will make you feel at home.”