Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX
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9.8 55 Reviews
  • Northlea Court Care Home, Cramlington
Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away.

The centre provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential and nursing care for those who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A range of activities are offered which can include sport sessions, pet therapy, local entertainers, monthly church services and day trips out to name a few.

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Care Provided by Northlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Smith (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Northlea Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Northlea Court Care Home Reviews (55)

Total of 55, showing 41-55
9.8

Northlea Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 13 reviews in the last 2 years. Over all time Northlea Court Care Home has 55 reviews.

Overall Experience

  • 36
  • 18
  • 0
  • 1
  • 0

Date Published

55
3
11
13
42

Review from Susan S (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 3 months. During this time she has been looked after extremely well and the family are happy with her care and well-being. She is aged 94. Any concerns or queries we have raised were dealt with immediately and effectively.


All of the staff are professional, kind

and courteous and nothing is too much trouble. Mum seems quite happy and content, not always easy!

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Review from S W (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has and continues to provide excellent care for my mother.
Any queries are dealt with and updates as to her well-being are given on visiting arrival.

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Review from Ian W (Son of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely and friendly care home. My mother moved here as a result of a former home closing down, the transition as seamless and she settled in immediately. The care quality is second to none and we feel confident and extremely comfortable that the care provided is very good. The staff are very
friendly and attentive and I would have no hesitation in recommending Northlea Court to others.
the rooms/living areas are kept very clean and comfortable and there are always plenty of activities going on.

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Review from Gillian A (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently been transferred from another home due to closure. The move went very smoothly, and the staff have ensured her anxiety to be minimum. The manager has her finger on the pulse on all matters in the home, also retaining the staff (familiar to the residents) has been a very wise move.
I've noticed how all of the residents from her previous home have settled well. The home has a very calm and homely feel, which helps to make residents families confident with their care.

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Review from Margaret S (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy and safe and its nice to feel wanted.

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Review from George S (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother went into Northlea Care Home we feel her health and well-being has improved. She is well cared for by all staff.

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Review from Ron C (Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and friendly everyone helpful.

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Review from R C (Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is second best from home.

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Review from Violet L (Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are great the home is very friendly.

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Review from Ada J (Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy safe and contented the food is nice and nothing is a problem.

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Review from Michael M (Resident) assisted by family/friend published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy and great staff.

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Review from P S (Husband of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a massive stroke I placed my wife into Northlea Court Care Home. The home is clean, tidy and pleasant. She has a nice room and is warm and comfortable. The staff are kind and friendly and helpful. There are a number of activities provided by the staff.

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Review from Maggie F (Niece of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been in this home for nearly four years and I am very pleased that she is such a caring, warm and humorous environment. The staff are friendly, attentive and treat the residents with dignity and love. I cannot praise this home highly enough when they continue to show such dedication in
overworked and understaffed conditions.

Reply from Sandra Smith, Home Manager at Northlea Court Care Home

Thank you for taking the time to complete a review for Northlea Court. We appreciate everyone’s feedback and make sure we act upon it in the best way we can. I’m delighted to hear your kind words about Northlea Court and to see you would recommend us to others. If you’d like to discuss further the issues you have mentioned then I’d be happy to talk in more detail with you. Thank you again for your comments.


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Review from Robert S (Son of Resident) published on 15 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and facilities are all good, room is kept clean, tidy and warm. Staff are always cheerful and helpful in all ways and at all times the meals are good.

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Review from Tracey B (Daughter of Resident) published on 3 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with dad's care. Staff extremely good. Food excellent. Very happy with everything.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Northlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Northlea Court Care Home is calculated as follows: ( (130 Excellents x 5) + (21 Goods x 4) + (4 Poors x 2) ) ÷ 155 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northlea Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Sandra

Sandra Smith

Job Title: Home Manager at Northlea Court Care Home, Cramlington

Sandra qualified as a Registered General Nurse in 1994 and dived straight into the care sector. She has gained a wealth of knowledge from her various roles, including Deputy Manager and Home Manager. Sandra left the business for a year in 2011 before returning as a Home Manager: she has been in her current post at Northlea Court for 10 years. When not at work, Sandra enjoys making and decorating cakes, and her favourite summer hobby is visiting her caravan in Northumberland every weekend. Words of encouragement from Sandra for someone looking for the right care home would be: “Make sure you get a good feeling from the home and the team.”


“The staff at Northlea are very welcoming and will make you feel at home.”