Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ
Submit a Review
9.7 59 Reviews
  • Ponteland Manor, Newcastle upon Tyne
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential, dementia and nursing care as well as offering short-term respite care.

Each spacious ensuite bedrooms can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.

Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.

Show Ponteland Manor on the Map

Care Provided by Ponteland Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Paula Routledge (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Ponteland Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,296
    • Self-Funded Nursing Care from £1,536
    • RESPITE Self-Funded Residential Care from £1,346
    • RESPITE Self-Funded Nursing Care from £1,586

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ponteland Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Ponteland Manor Reviews (59)

Total of 59, showing 1-20
9.7

Ponteland Manor has a Review Score of 9.7 (9.700) out of 10, based on 23 reviews in the last 2 years. Over all time Ponteland Manor has 59 reviews.

Overall Experience

  • 45
  • 14
  • 0
  • 0
  • 0

Date Published

59
1
6
23
36

Review from Sarah T (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so professional
and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.

Reply from Caprice Geisha, Home Manager at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Granddaughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Friend of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Friend of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a clean pleasant environment and the residents appear well cared for and content. Individual tooms are attractive and well presented allowing residents to have personal items which provide a link with their home. Activities take place in communal areas so that a sense of purpose exists,
and life is interesting. More important however is that there is excellent staff who display kindness, friendliness and efficiency. The residents despite their varied conditions seem to be making the most of their remaining years. The carers are unfailingly cheerful and helpful. The manager is efficient, hardworking, approachable and thoughtful. Full marks!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Garth U (Stepson of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Ponteland Manor for the exemplary care they gave to my stepfather. He was there for five weeks of respite, during which time his behaviour became increasingly challenging. This was managed with extreme compassion and sensitivity by all members of staff and regular,
open and honest communication was maintained with the family. Difficult decisions were required regarding his future care, but the manager and her team were invaluable in assisting with the process and supporting me and my mother. There is a friendly and welcoming feel to the home and the commitment and dedication of the staff is evident everywhere. Thank you!

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi Garth, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my mother. Fantastic range of daily activities. Great range of tasty food. Very caring committed staff. All medical needs met. Inviting and welcoming environment. Supportive and pro-active management, especially the manager.

Reply from Reviews Team, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for about 18 months now.
She has become frailer during that time and now prefers to stay in bed. The staff have ensured that she has an appropriate mattress to ensure she is comfortable and negate the risk of bedsores.
She has difficulty eating due to the tremors she
suffers from but does not yet wish to be fed. Staff cut her food up for her but sometimes it is in too large chunks and drier meals are difficult for her, sauces help to make it easier for her to eat things.
In general, staff are very good, as with any organisation some are even better than others at spotting things that are helpful, for example putting her hearing aids in the morning.
Overall, we are very pleased with the care she receives.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that overall, you are happy with your mother’s experience at Ponteland Manor. As a team, we are committed to ensuring residents are always comfortable and their needs accommodated. With regards to your mother’s experience during mealtimes; our chefs are experienced with creating texture-modified meals and adapting menus to suit residents’ dietary needs, so we will reach out to both you and your mother and discuss further how we can make her dining experience the best it can be.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alicia P (Granddaughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t rate Ponteland Manor highly enough. The level of care and consideration shown is second to none and the staff and wonderful with all of the residents. It means the world to know our loved one is so well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerard G (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Parents seem to be settling in well. A few issues are now resolved which is down to parents accepting things and home getting used to their needs. Plenty of activities for them if they wish to attend.
Food is good, Dad particularly likes it.
Overall good care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bill L (Husband of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Ponteland Manor since August 23 and despite it having been a very difficult decision to place her in a nursing home I have seen a level of care which has touched me, the staff treat her with dignity and respect making the decision to place her in Ponteland easier for me knowing she
is being cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy B (Granddaughter of Resident) published on 10 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, staff are always friendly and happy to answer any questions, there is always a wide range of activities for residents and themes throughout the year. I would definitely recommend Ponteland Manor to anyone looking for a home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Granddaughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all of the staff for a very efficient move for my grandad. A very high standard of care and support from all staff. He has settled well and I cannot thank you all enough.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Son of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all of the staff to be very friendly and helpful. Moving my father into the care home was a very smooth process, thanks to all of the staff. My father is very happy with the facilities and people there. He has facilities and people there. He has settled in quickly and comfortably.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. We are pleased to hear that your father has settled in well at Ponteland Manor and he enjoys the facilities we have at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William C (Husband of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Management is excellent as well. They have helped in every way possible. Thank you.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi William, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G E (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into care originally for 2 weeks of respite. We decided to make this permanent as we were delighted with the care my mother was receiving. All staff are considerate, friendly and caring. The manager is excellent and has found solutions to any issues without a problem. We are very happy
and my mother, more importantly, is. She is well-fed, occupied with various activities and very well cared for.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us at the home has been a positive one and you are happy with the quality of care we provide to your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Niece of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a welcome from my aunt. It seems a community of entertainment i.e. Elvis, petting pony, bingo and occasional coffee at the local club. I like the mix of activities and one-to-one time where staff will spend time with residents. My family have regular contact.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and you like the activities we hold.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit, two things stood out immediately: 1) the friendly and attentive care from all staff, a genuine warmth to both visitors and residents and 2) The high standard of maintenance and attention to the environment and atmosphere. The manager was happy to discuss any and every aspect of the
care they provide and has always been warm and professional in their approach. Other family members and friends have visited more frequently than I (as I live and work some distance away) and they echo our appreciation of the high standard of care. Thank you.

Reply from Martha Piper, Reviews Team at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very difficult to think of something 'poor' to say about Ponteland Manor. The staff are excellent, the food is good, but not always presented attractively.
I cannot do them all justice.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that your stay at Ponteland Manor was positive and that the quality of care you received was excellent - comments like these are gratefully received. The catering team provide fresh, quality food whilst being mindful of presentation, so as to offer meals that are visually enticing as well as tasty and nutritious.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves all aspects of Ponteland Manor - the staff are lovely, friendly and attentive. The social activities are very engaging and varied. I have complete peace of mind knowing that she is safe, happy and well cared for - put it this way, if I ever needed care in a care home, I'd be more than happy
to sign up as a Ponteland Manor resident!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric D (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More activities needed.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to see your positive feedback surrounding the care, management, facilities and dining experience at Ponteland Manor. Our dedicated Lifestyle team organise a full and varied activities schedule each week, working hard to understand residents’ preferences so there is always something for everyone to get involved in, should they wish to do so. We recognise in recent weeks we have needed to allocate resources to training new team members, however, we are now in a position to offer even more activities including getting out into the community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Ponteland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Ponteland Manor is calculated as follows: ( (189 Excellents x 5) + (76 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 267 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ponteland Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Paula

Paula Routledge

Job Title: Home Manager

Joined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.


Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.


I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.


In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.


My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.


At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.


I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.


Frequently Asked Questions about Ponteland Manor

What types of Care is Ponteland Manor registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ponteland Manor provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Ponteland Manor have?

There are 52 Single Rooms.

What are the Facilities & Services at Ponteland Manor?

Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Ponteland Manor to the centre of Newcastle upon Tyne?

7.5 mile(s) as the crow flies, distance by road may be significantly further.