Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ
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9.7 62 Reviews
  • Ponteland Manor, Newcastle upon Tyne
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential, dementia and nursing care as well as offering short-term respite care.

Each spacious ensuite bedrooms can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.

Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.

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Care Provided by Ponteland Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Routledge (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Ponteland Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,296
    • Self-Funded Nursing Care from £1,536
    • RESPITE Self-Funded Residential Care from £1,346
    • RESPITE Self-Funded Nursing Care from £1,586

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ponteland Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Ponteland Manor Reviews (62)

Total of 62, showing 21-40
9.7

Ponteland Manor has a Review Score of 9.7 (9.724) out of 10, based on 27 reviews in the last 2 years. Over all time Ponteland Manor has 62 reviews.

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Review from R D (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit, two things stood out immediately: 1) the friendly and attentive care from all staff, a genuine warmth to both visitors and residents and 2) The high standard of maintenance and attention to the environment and atmosphere. The manager was happy to discuss any and every aspect of the
care they provide and has always been warm and professional in their approach. Other family members and friends have visited more frequently than I (as I live and work some distance away) and they echo our appreciation of the high standard of care. Thank you.

Reply from Martha Piper, Reviews Team at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from G D (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very difficult to think of something 'poor' to say about Ponteland Manor. The staff are excellent, the food is good, but not always presented attractively.
I cannot do them all justice.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that your stay at Ponteland Manor was positive and that the quality of care you received was excellent - comments like these are gratefully received. The catering team provide fresh, quality food whilst being mindful of presentation, so as to offer meals that are visually enticing as well as tasty and nutritious.


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Review from P D (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves all aspects of Ponteland Manor - the staff are lovely, friendly and attentive. The social activities are very engaging and varied. I have complete peace of mind knowing that she is safe, happy and well cared for - put it this way, if I ever needed care in a care home, I'd be more than happy
to sign up as a Ponteland Manor resident!

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Review from Eric D (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More activities needed.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to see your positive feedback surrounding the care, management, facilities and dining experience at Ponteland Manor. Our dedicated Lifestyle team organise a full and varied activities schedule each week, working hard to understand residents’ preferences so there is always something for everyone to get involved in, should they wish to do so. We recognise in recent weeks we have needed to allocate resources to training new team members, however, we are now in a position to offer even more activities including getting out into the community.


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Review from D P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ponteland Manor provides a fantastic level of care. All of the staff are extremely friendly and I can be sure that my mother is in great hands.

Reply from Martha Piper, Reviews Team at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from C H (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ponteland Manor care home to be very good. The staff are very caring and considerate. It is very clean and tidy.

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Review from C M (Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I arrived here just over a year ago, the staff have all been very supportive. I found having to ask for help with my personal care difficult, but without exception, the carers assured me that any help I needed would be given. This is my home now and I am very happy here.

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Review from Elizabeth A (Niece of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the manor is a wonderful care home. The staff are so dedicated, nothing is a bother to them. Diet-wise, the chef caters to the resident's choices as best he can. The activities are second to none, always something different for the residents to do, people bringing in dogs for the residents to
pat. All kinds of entertainment to suit all tastes are happy with their care. The decor and cleanliness of the home is second to none. The fresh flowers in reception are gorgeous. Matron is very approachable for any information.

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Review from Catherine T (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Ponteland Manor. The quality of care is very good. The home is clean and tidy. The manager really cares for all the residents and treats them like family, and is very approachable. All the staff are friendly. There are daily activities to keep residents entertained.

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Review from Cheryl c (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care provided to our mother. The home manager and the team are genuinely caring, kind and professional people. The care home is clean, light and airy with a lovely friendly ambience. Care is provided with a nothing is too much trouble attitude and a happy and
kind approach. Residents and relatives are treated kindly in this wonderfully caring home.

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Review from P W (Niece of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had spent thirteen years at Ponteland Manor. She needed very little care on arrival but her needs increased with time despite her retaining her fierce independence. She was happy and well looked after. When the end came she was still treated with dignity and their support and compassion for
my aunt and for me was outstanding.

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Review from Margaret R (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after from the start of care.

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Review from V Y (Granddaughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is so happy here. She has a new family. She loves all of the staff. She says she thinks she's died and gone to heaven, what can I say when she's as happy as this. Thank you so much to all of the staff who make her feel like this.

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Review from B B (Husband of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so helpful and caring. They are dedicated to the residents and my husband is very happy with them all. It is a very happy environment, friendly and welcoming and it is a pleasure to visit. Always warm and comfortable in lovely surroundings.

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Review from M P (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable and caring environment where the staff constantly go the extra mile for the resident. The home has a lively, fun atmosphere thanks to some big personalities amongst the staff. My mother feels safe and well cared for an constantly praises the staff for their dedication.

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Review from E F (Friend of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant facility. The staff are obliging and pleasant. She appears to be very happy here and we are sure she is.

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Review from Susan R (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ponteland Manor in September 2021.
In my opinion, Ponteland Manor is fantastic and Mum seems quite content there.
I’m always made to feel very welcome and coffee or lunch is always presented beautifully. This is very important for my Mum and does not come unnoticed.
The manager
runs a tight ship and the staff are very caring activities are great it is a very happy environment I need to get my name down but I’m only 62 so think it will be a while yet.

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Review from David P (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home with exceptional staff who really do seem to care about the residents. It is a very clean home with an excellent kitchen. The home offers residents an excellent range of games and services and a very good range of performers. I really do feel most welcome when I come and visit
my mother, with or without my dog.

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Review from S F (Daughter-in-law of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was very happy here. He felt safe and cared for. He joined in with activities eventually with encouragement and made friends. All staff were friendly and professional. Always available for support, advice and information. They made his last year enjoyable and comfortable.

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Review from A C (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed somewhere as a matter of extreme urgency for my dear Mum, who was in hospital. We needed a peaceful place for her to die. Management and all staff were exemplary - so very kind, caring and supportive. They totally understood our needs and delivered with true professionalism and complete compassion.
Lead beautifully from the helm, right through to the domestic. Wonderful experience. Thank you.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Ponteland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Ponteland Manor is calculated as follows: ( (230 Excellents x 5) + (83 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 315 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ponteland Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Paula

Paula Routledge

Job Title: Home Manager

Joined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.


Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.


I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.


In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.


My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.


At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.


I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.