Red Brick House

Victoria Terrace, Prudhoe NE42 5AE
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9.2 30 Reviews
  • Red Brick House, Prudhoe
The staff at Red Brick House Care Home strive to keep standards high but they also try to create an informal atmosphere, where residents, visitors and staff can relax. That’s important for everyone.

Red Brick House is located in the village of Prudhoe, about 10 miles west of Newcastle. Staff care for people in a professional, compassionate and welcoming environment, which caters for all the needs of the residents. It offers long-term care, as well as day and respite care for local residents. Nursing staff are trained in specialist cancer, stroke and dementia care. In fact, Red Brick House has the only specialised nursing dementia unit in West Northumberland.

A key factor in the consistently high quality of care at Red Brick House is the minimal staff turnover. There is a highly professional working environment, which is also relaxed and friendly, with plenty of support for staff, so it’s hardly surprising that people enjoy working there and don’t feel the need to move on.

Staff know how important it is for residents to retain their dignity, and that they each have individual needs. They do all they can to keep residents mentally and physically active, arranging regular excursions and encouraging residents who have particular hobbies or interests to continue with them.

Staff are confident that residents at Red Brick House feel safe and well cared for. That’s why, when people want to know what Red Brick House is like, they’re encouraged to talk to the residents, their families and friends.

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Care Provided by Red Brick House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Davis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Red Brick House Reviews (30)

Total of 30, showing 1-20
9.2

Red Brick House has a Review Score of 9.2 (9.196) out of 10, based on 8 reviews in the last 2 years. Over all time Red Brick House has 30 reviews.

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  • 16
  • 12
  • 1
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  • 1

Date Published

30
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8
22

Review from E M (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff have excellent communication skills with residents/each other/families. Nursing care of an excellent standard so that families know their relative is being well looked after. Each resident is treated with dignity and respect and as an actual individual. All round teamwork is evident in keeping
relative comfortable.

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Review from C T (Wife of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Red Brick House are excellent. They are very caring and professional. My husband is very well looked after a safe. He has a comfortable room and the food is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your wonderful review, your amazing feedback will be shared with all our team.


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Review from G G (Husband of Resident) assisted by family/friend published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were incredible. I honestly don't know how they do the job they do as there is so much sadness. They always had a smile for my wife and me, a kind action that helped me enormously.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely, kind words that will be shared with all our team. We are also privileged to see happiness which makes our work worthwhile and your praise will mean the world to the team.


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Review from K B (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The warmth and the understanding we all received from the staff were amazing and Mum's care was dealt with, with dignity and compassion. Thank you especially for taking such good care of my dad who would have been lost without you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely review and kind words that will be shared with all our team.


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Review from M A (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Red Brick House are extremely helpful to both family and residents. I feel that when I am unable to be with Mam, she is safe and very well cared for. Mam has struck up close, but professional relationships with all staff. Red Brick is a friendly environment any time of day when I arrive.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your fantastic review and feedback about Red Brick House; your lovely comments will be passed on to the team.


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Review from J D (Partner of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot speak highly enough of all the staff at Red Brick House The family and I have always been made to feel welcome and appreciate the care, dignity and dedication which they show to the residents. After visiting we can leave knowing our family member is in good hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your wonderful review, your lovely feedback will be shared with our Red Brick House team.


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Review from William B (Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care couldn't be better.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for this amazing 5-star review, your feedback is very much appreciated.


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Review from Margie H (Sister of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've always found communication very good. He always praises the staff's care. Food and drinks are good. we feel that she is in good hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely review, your kind words will be passed to the team.


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Review from B H (Brother of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak too highly of the staff at Red Brick House - they have helped and supported my brother to settle in and have been fantastic in their care for him. I have also been made very welcome on my frequent visits to see him and so reassured that he is cared for in this way. Thank you so much.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely review and fantastic feedback about our Redbrick House team - these will be passed to them all..


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Review from Brian C (Son of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was moved to the Red Brick five weeks ago from the hospital on a temporary basis until a care package is put in place. In the meantime, the care home has fulfilled his needs, and the staff are very helpful.

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Review from Joan N (Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very desirable and run with perfection and care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your fantastic review - this will be passed on to the team.


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Review from J M (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been living in Red Brick for nearly six years. Could moment on the food and activities as its a closed door at meal times. No relatives in the dining room. I don't know what the food is like but when I asked what mam has eaten the choices sound very varied and nutritious. Man is nearing the
end of her life and has little to no mobility, and no comprehension so can't participate in activities. Laundy is still the letdown. Shrinking and other people's clothes in mams drawers or she is wearing them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Your feedback is very important to us, and your comments will be passed to the team. Thank you for taking the time to write your review and your fantastic star ratings.


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Review from Derek C (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second time here, the first time was very good so good that I come back for more. I will be back a third time when my home life gets too much and when the home has a space for me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for such lovely words - you are always more than welcome at Red Brick House.


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Review from J N (Sister of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Red Brick for several years. She is well looked after and very happy. The staff are caring and get to know family members.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely comments and for taking the time to review us.


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Review from G L (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is cared for by lovely staff whom she feels very safe with. A carer recently gave my mam a huge hug and danced with her welcoming her back after her outing. Smiles all around.
Would love to see more of this where residents and carers are one, not isolated away from each other, or residents asleep
with heads on tables or their knees. Visitors find this most upsetting. Compassion human touch and interaction must overrule boredom. Praise was given to the new management, staff, new ideas, and new refurbishment. Although would love more bedrooms (Mam's) to be refurbished too, as well as the staircase. Praise also given to all the regular stoic staff who have braved the last two years of covid restrictions. Senior carers are always informative and listen well to any concerns. Special mention to the activities coordinator who has introduced some fabulous activities, visitors, entertainers, crafting sessions, outings etc., providing hands-on activities in which residents can experience one to one or in a group situation. These wonderful experiences need to be shared with families through newsletters/emails or posters in the porch.

Reply from Francesca MacDuff-Varley, Leeds Support Centre at Red Brick House

Thank you for your lovely review and feedback, we are very pleased to hear that you, and your Mum, are happy with us at Red Brick House.


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Review from Joan W (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Redbrick House following severe dementia. She was both physically and mentally incapacitated and has resided there for approximately nine years until her recent death. Her care has been exceptional. Staff are kind, caring, approachable, often local to the area and many stay
employed there for many years giving excellent continuity of care, and leadership is given by Registered Nurses present on every shift. Good food is cooked on the premises. Attention is given to activities with events co-ordinators both individual and group activities. My mother received excellent end of life care.

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Review from Bernadette W (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was looked after really well. The staff were friendly and courteous. They clearly held mam in great affection and showed this to her and us. As mam was in her last days the staff were extremely sensitive to her dignity and very compassionate to us, her family.
Thank you all.

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Review from C R (Wife of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Got told everything regarding my husband, including his care, nursing care, and outside medical assistance ie. District Nurse, GP. Management is excellent, always willing to answer any questions I put to them fully. Cannot fault the care at all.

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Review from L H (Granddaughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad transferred from London to Red Brick House in August 2021, the staff at Red Brick welcomed him and our family with open arms, as time went on my grandad needs became more complex and the nursing staff and care staff ensured that they did everything they could for him making sure he was comfortable,
The staff at Red Brick were so supportive during the hard times, showing care and compassion throughout. I would like to thank every one of them who care for my grandad in the last few months of his life.

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Review from Vicky B (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is a very mind-numbing home to place a resident in. I would give it no stars if I could. Some staff are very rude when asked about care. Had major issues with security on the home as a resident was able to just walk out and go home during COVID. This happened more than once. Very hard
to get staff to ring you back when needed. Rooms are basic. Residents sometimes wear other's clothes, even though you put name tags on. Food is okay. Very small garden which only a small amount get to use this. I really wouldn’t place my dog in here for a week never mind a family member, shocking service!

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Dear Vicky,
Thank you for your review. Although versions differ with regards to the points mentioned, we take all feedback seriously and are currently investigating each alleged complaint seriously.
Many thanks.


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Current Review Score: 9.2 (9.196)

Overview of Review Score

The Review Score of 9.2 (9.196) out of 10 for Red Brick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Red Brick House is calculated as follows: ( (62 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 94 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Red Brick House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Red Brick House

What types of Care is Red Brick House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Red Brick House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Red Brick House have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Red Brick House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red Brick House to the centre of Prudhoe?

0.2 mile(s) as the crow flies, distance by road may be significantly further.