Scarbrough Court

Alexandra Way, Cramlington NE23 6ED
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9.8 103 Reviews
  • Scarbrough Court, Cramlington
Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home is close to historical sites and local beaches of Cramlington in Northumberland, and provides residential care, nursing and residential dementia support.

The Home comprises of beautifully designed communal areas, an impressive roof garden and landscaped grounds.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Scarborough Court for further information.

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Care Provided by Scarbrough Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Buxton (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarbrough Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,057 – £1,409
    • Self-Funded Residential Dementia Care £1,231 – £1,610
    • Self-Funded Nursing Care £1,574 – £2,058
    • RESPITE Self-Funded Residential Care £1,163 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,354 – £1,771
    • RESPITE Self-Funded Nursing Care £1,731 – £2,264

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Scarbrough Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Scarbrough Court Reviews (103)

Total of 103, showing 21-40
9.8

Scarbrough Court has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time Scarbrough Court has 103 reviews.

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Review from J S (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. The kindness and tremendous service shown by staff is first rate. It has transformed my mother's life. I haven't seen her so happy in years.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments. I'm so pleased to hear how settled Mum is, it's great to see her making friends and enjoying our activities. I will ensure that I share your wonderful feedback with the team.


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Review from Marie R (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Scarbrough Caret straight from the hospital, and the staff and nurses built up a bond with Dad; they nursed him and cared for him. My dad started to eat properly, drink properly, and picked up so much; he gained weight and eventually got back home to my mother. I really cannot thank
Scarbrough Court enough. Amazing.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments; it was an absolute pleasure to meet and support your Dad. I'm so pleased that we were able to get Dad home again. Dad had certainly built up a rapport with both residents and staff.


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Review from Audrey B (Wife of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to this care home in September after being in three hospitals for six months. I was delighted at how well he settled. All the staff here were friendly and made sure I was informed of everything that happened. He has had a few problems and was taken to the hospital, where he had
one or two nights but was happy to be back at Scarbrough Care Home. The last few months, visiting was restricted because of the Winter bugs and Coronavirus, but I was always kept in the picture. I feel happy that he always waves me off happily and he is not clinging to me. Thank you all.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments; we greatly value your feedback. I'm so pleased to hear that your husband has settled in so well.
I will pass your kind comments on to the team.


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Review from H W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for nearly three years and has had several health issues over that time. The most recent and most serious was a bout of flu after Christmas. The care she received was exceptional not only in managing her physical needs but also recognition of her very low mood and depression.
Health professionals were called in frequently to check on her progress and I was informed of every development in a timely way. Thankfully she has made a good recovery and the family are very grateful for the part that the management and carers played in that. I can’t thank the staff enough for the care in the true sense of the word that they provide.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and feedback, I'm so pleased to hear that Mum is making good progress on the road to a full recovery.
I'll ensure that your wonderful comments are passed on to the team.


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Review from R D (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last two years and over the difficult period in those two years, the home has proved to be safe and reliable in caring for my father.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments. Dad is such an amazing gentleman; it's an honour to have him living with us.


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Review from Jean H (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 26th of September, my father went into Scarbrough Court care home. Previously he had been in another care home; he was never motivated, he lay in bed all day, and he was depressed. Since moving into Scarbrough Court, he is a different person. He has his meals in the dining room, he meets other
residents, and the staff are very caring. He's very happy now, which makes me happy. It's a lovely home.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your wonderful feedback; I'm so pleased that Dad has settled into Scarbrough Court so quickly and enjoying his time with us.


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Review from A J (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, homely environment.
Very kind and caring staff.
Nothing too much trouble.
Delighted to have found such a lovely home to care for Mum in the last few weeks of her life.
Would recommend it without reservation!

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, especially at such a sad time for you and your family.
The team are amazing, and I will pass your comments on to them.
Thank you again, and take care of yourselves.


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Review from Moira N (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, my visit to Scarbrough Court was perfect. A very friendly and warm welcome at reception. Staff also very helpful and forthcoming with updates in relation to my mum's health and the current situation regarding visiting.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, its great seeing families coming back into the home and having some sense of 'normality' returning to Scarbrough Court.
Take care and look forward to seeing you soon.


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Review from Beryl F (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mum, I'm well looked after. All staff are lovely and polite. They go out of their way to help.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and feedback; I will ensure that your comments are passed over to the team.


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Review from Christine W (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing. I was very reluctant to move my mum to another care home after the horrible place she was in previously, but could not have found a better place. From day one, everyone from the two lovely men on reception to the career/nurses and the laundry staff were helpful, friendly and caring.
Unfortunately, Mum died in Jan, and Scarborough Court could not have been more helpful and respectful.
Thanks, everyone.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments especially at such a sad time, I will ensure that your thoughts are shared with the teams.
I hope you and your family are keeping well.
Take care of yourselves.


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Review from Keith N (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Scarborough Court in the summer, and I have seen her physical and mental health improve as a result. The staff are great, and she is more independent than ever. Our family know she is in safe hands, and the worry of her falling and being left on her own has now gone.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments, so good to hear that Mum has settled in well and making new friends.


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Review from Terry E (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mam was only in the home for a month the staff made her very comfortable and welcome. Nothing was too much trouble for the staff and everyone I encountered at the home was very professional, friendly, courteous and helpful.
I only wish my mam could have been fitter to enjoy some of the
activities I noticed on my visits to the home.
She was at the end of life care stage but passed away peacefully in careful hands. Cannot fault the home in any way.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments, especially at such a sad time for you and your family.
The team are amazing and I will ensure that your comments are passed on.
Take care and our thoughts are with you all at this time.


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Review from Lynsey F (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Scarborough Court in April 20. Initially, it was for two weeks, she was going through the process of being assessed for dementia, which became apparent she had since the loss of my Dad the previous year. Unfortunately, due to the Covid, this got delayed, she was behaving in a way
that meant she really couldn’t be left alone due to all sorts of irrational thoughts she had.
She could have ended anywhere, so all the family are delighted she now lives there. The staff are lovely, plenty of activities and from all accounts the food is good.
We didn’t choose for her to live in Scarborough Court, and I’m so thankful that a room was available. They’ve had a tough time in recent times and are doing a fantastic job.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments; it has been such a hard time for everyone throughout Covid 19, but hopefully, now there is some light at the end of the tunnel.
Mum has settled in so well into her life at Scarbrough Court making new friends and enjoying the next chapter of her life.
I will ensure that your comments are passed onto the team.
Thank you again.


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Review from Eunice C (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Scarbrough Court in March 2021 amid the COVID chaos, and so far, he is enjoying living there. All the staff I have dealt with have been really nice - very pleasant and really helpful (especially reception), and Dad has nothing but complimentary things to say about all the staff he
has come into contact with. The home itself always looks very clean, presentable and welcoming. Dad loves the way the staff are always popping into his room to see how he is or to see if he would like a cuppa - this is a very nice touch. It's still early days for Dad, but so far, things have gone very well, and the staff were great in helping Dad's move go so smoothly. I would recommend anyone going to have a look around Scarbrough Court and seeing how nice it is if considering this for their loved one. Dad is also full of praise for the activities coordinator, and he is always saying she is such a hard worker!

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments; they are much appreciated by all, and I will definitely pass them onto the staff.
Dad has settled in so well to Scarbrough Court, making new friends and catching up with old friends.
Dad also always takes the time to talk to the staffing team when he's passing by.


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Review from Malcolm E (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home. I've been in a few with my late father and friends mother - very good indeed. The manager does not suffer fools easy, so the staff do an outstanding job. Runs like clockwork. The older ones get looked after, not just left in their rooms all day, plus they get changed when they
have accidents, not just left in their own mess for hours like some homes. The food is very good indeed too. Well, the best place by far to send your older one; they get looked after, alot less stress on the mind. I was very surprised by the level of care that my mother gets - when I get old, I'd book myself in as well. A very good home - one of the best - 5-stars.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your wonderful comments.
We will make sure we have availability of a bed at the time you wish to move in!


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Review from Steve R (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never looked better for some time; the staff, activities and care are very positive, mentally stimulating and tailored to facilitate the needs of the individual. Feedback from my mum is that all staff are good with her, food and meals are good (they must be as we've had to buy her some
larger trousers), and there are lots of activities to keep her stimulated. Unfortunately due to Covid, I believe trips out in the bus are not able to go ahead, however, will resume ASAP.
Unfortunately, Mum hasn't completely settled in, as we are unable to take her personal stuff into her room and place it as she would have at home, as soon as we are able to do this, I think she'll be very happy in Scarbrough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments. Mum has definitely settled into life at Scarbrough Court; she has made so many friends and takes part in all activities and is quite a socialiser!
We are hoping to commence with trips out again fairly soon.


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Review from Helen P (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Scarborough Court for over a year now. Sadly Covid hit before I could help her settle into new surroundings. However, the staff have done their best to keep the resident's spirits up. It's been such a rough ride for all... things are easing a little now. I was happy knowing my
mam was well cared for whilst being apart from her. Mam is in nursing care and built up nice relationships with many of the staff; they are always happy to answer questions and keep you informed. The place is lovely and clean. I would certainly recommend to anybody thinking of placing a loved one into care to consider Scarborough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments; it has been very tough for everyone over the last 12months plus, but moving forward, we are now able to have families visit in our Visitors POD, internal visits and weather permitting outside.
Mum has certainly made friends with both the teams and other residents.


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Review from Bob G (Husband of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to comment accurately due to the Covid situation as visiting was somewhat restricted. The situation was and still is conducted in a very professional way. I have constantly used the video link provided by the home, and it has become a vital contact for me. The staff handled the calls
in an excellent way on every occasion. I have had no problems with the home at all over the years that my wife has been a resident there.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you very much for your kind words; it has been difficult over the last few months, but we are seeing some light at the end of the tunnel.


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Review from Annabel L (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Scarborough Court after a short spell in hospital. The staff have been amazing at these difficult times. Because of Covid, I have been unable to go in and visit Mum, and as she has dementia, it has been very difficult for her to understand. The care Mum has received while in Scarborough
Court has been wonderful; my mum is very happy there and always looks comfortable and clean. Mum struggles to eat, so they provide pureed food for her, and when she’s not feeling well, the girls will sit and feed her. At Christmas and her birthday, the staff went above and beyond to make her day special, and even sent videos so I didn’t feel like I was missing out. It’s nice to know that she is safe, cared for and comfortable. I’ve been able to visit Mum in the pod and also go in and visit her after I’ve been tested with a rapid test. And hopefully, when things ease up, I’ll be able to go in and visit more often. Everything is done very professionally. Can’t thank them enough.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments. Mum has certainly settled in well and building some lovely relationships with other residents and the teams.
I will ensure that your fantastic feedback is passed over to the Household.


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Review from Nicky C (Daughter-in-law of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into the Nursing Wing of Scarbrough Court in early January 2021. It was a stressful time for all concerned, in particular, for my father-in-law. Our fears were certainly allayed shortly after speaking with the absolutely brilliant staff and nurses. And what is one of the most
noticeable attributes of the Scarbrough team is that they obviously care, which is so important when you are placing a family member into their hands. The team have made it possible for us to have regular video calls with my father-in-law, which has been so comforting for us all. My partner and I are in contact with the staff regularly, to the extent that we are now all on first-name terms - which makes it feel like an extended family! They continually keep us updated with his well-being. I truly wish I could mention the staff members by name because they have been fantastic, and are equally professional and caring. The afternoon tea and cake goes down a treat too. Thank you so much!

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely words and kind thoughts. The team are amazing, and I will ensure that your thoughts are passed on.
I'm so pleased that Dad is settling in.
Take care and stay safe.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Scarbrough Court is calculated as follows: ( (227 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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