Review from Malcolm E (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

Outstanding care home. I've been in a few with my late father and friends mother - very good indeed. The manager does not suffer fools easy, so the staff do an outstanding job. Runs like clockwork. The older ones get looked after, not just left in their rooms all day, plus they get changed when they

have accidents, not just left in their own mess for hours like some homes. The food is very good indeed too. Well, the best place by far to send your older one; they get looked after, alot less stress on the mind. I was very surprised by the level of care that my mother gets - when I get old, I'd book myself in as well. A very good home - one of the best - 5-stars.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your wonderful comments.
We will make sure we have availability of a bed at the time you wish to move in!

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Review from Steve R (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

My mother has never looked better for some time; the staff, activities and care are very positive, mentally stimulating and tailored to facilitate the needs of the individual. Feedback from my mum is that all staff are good with her, food and meals are good (they must be as we've had to buy her some

larger trousers), and there are lots of activities to keep her stimulated. Unfortunately due to Covid, I believe trips out in the bus are not able to go ahead, however, will resume ASAP.
Unfortunately, Mum hasn't completely settled in, as we are unable to take her personal stuff into her room and place it as she would have at home, as soon as we are able to do this, I think she'll be very happy in Scarbrough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments. Mum has definitely settled into life at Scarbrough Court; she has made so many friends and takes part in all activities and is quite a socialiser!
We are hoping to commence with trips out again fairly soon.

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Review from Bob G (Husband of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

It is difficult to comment accurately due to the Covid situation as visiting was somewhat restricted. The situation was and still is conducted in a very professional way. I have constantly used the video link provided by the home, and it has become a vital contact for me. The staff handled the calls

in an excellent way on every occasion. I have had no problems with the home at all over the years that my wife has been a resident there.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you very much for your kind words; it has been difficult over the last few months, but we are seeing some light at the end of the tunnel.

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Review from Annabel L (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

My mum was placed in Scarborough Court after a short spell in hospital. The staff have been amazing at these difficult times. Because of Covid, I have been unable to go in and visit Mum, and as she has dementia, it has been very difficult for her to understand. The care Mum has received while in Scarborough

Court has been wonderful; my mum is very happy there and always looks comfortable and clean. Mum struggles to eat, so they provide pureed food for her, and when she’s not feeling well, the girls will sit and feed her. At Christmas and her birthday, the staff went above and beyond to make her day special, and even sent videos so I didn’t feel like I was missing out. It’s nice to know that she is safe, cared for and comfortable. I’ve been able to visit Mum in the pod and also go in and visit her after I’ve been tested with a rapid test. And hopefully, when things ease up, I’ll be able to go in and visit more often. Everything is done very professionally. Can’t thank them enough.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments. Mum has certainly settled in well and building some lovely relationships with other residents and the teams.
I will ensure that your fantastic feedback is passed over to the Household.

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Review from Nicky C (Daughter-in-law of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

My father-in-law moved into the Nursing Wing of Scarbrough Court in early January 2021. It was a stressful time for all concerned, in particular, for my father-in-law. Our fears were certainly allayed shortly after speaking with the absolutely brilliant staff and nurses. And what is one of the most

noticeable attributes of the Scarbrough team is that they obviously care, which is so important when you are placing a family member into their hands. The team have made it possible for us to have regular video calls with my father-in-law, which has been so comforting for us all. My partner and I are in contact with the staff regularly, to the extent that we are now all on first-name terms - which makes it feel like an extended family! They continually keep us updated with his well-being. I truly wish I could mention the staff members by name because they have been fantastic, and are equally professional and caring. The afternoon tea and cake goes down a treat too. Thank you so much!

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely words and kind thoughts. The team are amazing, and I will ensure that your thoughts are passed on.
I'm so pleased that Dad is settling in.
Take care and stay safe.

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Review from David B (Friend of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

The care and level of attention given to my friend have been outstanding at Scarborough Court, without the dedicated service he has received; I personally don't think he would have reached the fantastic age that he is today.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments; I'll make sure they are passed over to the team.

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Review from Mark R (Friend of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

My auntie asked to come here for end of life care, due to the excellent care and attention of my grandma a year ago, for palliative care. The same caring and amazing staff that looked after my grandma. Due to COVID we had to have window visits till near the end, but always got updates and communication

off the home.
A big thank you to the management for allowing me access to sit and comfort my auntie in the last few days of her life. I can’t thank the home enough for allowing me that time with her.
I personally would recommend this home for your family members as they’d be treated with utmost care and respect.
The staff are outstanding.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments especially at such a sad time for the family.
I will ensure that your comments are passed on to our amazing team.
Take care of yourselves.

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Review from Edna L (Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience

I have always been treated with courtesy and kindness from the staff in this establishment. I have a pleasant room to live in on the top floor and nice neighbours.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments and feedback, great to hear that to you enjoy living with us at Scarbrough Court.

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Review from Rosalind W (Widow Widower) published on 13 October 2020
Submitted via Website • Report

Overall Experience

The care my husband received at Scarbrough Court, Cramlington in the last months of his life was outstanding. He was given expert nursing care, which was carried out with great attention paid to his comfort and well being. The nursing staff went to great lengths to adhere to the emergency nursing plan

I had asked for and ensured my husband did not suffer pain or discomfort. There was always a tea tray to help calm and soothe the family during this difficult time, yet this care was never intrusive. The welcome and friendliness of every member of staff was so appreciated, in those last days of my husband’s life. It was professional and empathetic. We appreciate that during the unforeseeable events of this year, everyone at Scarbrough Court, without exclusion, maintained the highest of standards for those in their care. It goes beyond training; it shows personal qualities of vocation and kindness.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful kind words especially at such a difficult time for yourself and your family. Thank you also for your lovely letter that we received, thanking the staff for everything that they did. I hope that when we have some normality back in our lives that you will come and visit us again. I will ensure that your comments are shared with our amazing team. Take care and stay safe.

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Review from J H (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

At the moment we are using the 'User-friendly pod' which allows me a visit to my mother in every well thought out area with safety being given maximum consideration. At the moment I am unable to visit my mother in the care home so I find the facility excellent and well thought out.

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Review from N K (Son-in-law of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

Care of both resident and family is excellent. Family member kept well informed and up to date.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments, I will ensure these are shared with our amazing teams.

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Review from Susan T (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

My mam became a resident in September 2018 as a transfer from hospital for palliative care. Within a short time, we could see a marked improvement in her condition, no longer bedridden and beginning to show an interest in life again. This was purely down to the excellent care, compassion and patience

shown by everyone looking after her. Mam even began to enjoy the varied activities, entertainment and especially the trips out in the minibus.
Sadly she passed away on 2 August, peacefully with family by her side.
It gives us great comfort to know that mam received the best care possible from all the staff, without exception she was treated with dignity to the end.
Our sincere thanks go to all who not only looked after mam but also us, her family when we needed it most, we will always be grateful.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful comments especially at such an emotional time for yourselves, Mum will be sadly missed by all.
I will ensure that your lovely words are passed over to the team.

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Review from Lindy F (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience

Hello to all the lovely staff at Scarborough Court who all work so hard to ensure the residents are well cared for and happy. You are a fab team, so friendly, welcoming, kind and caring towards my mam, other residents and myself when I visit. During these difficult times, I know you are all continuing

with all the amazing work you do. Staying in touch via video calls have been great; so a huge thanks for that. Take care, look after each other and stay safe.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful, kind words, the staffing team are an incredible group of people even more so during these tough times.
I will ensure that your lovely comments are passed on.
Take care and stay safe.

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Review from Michelle C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience

Thank you for the fantastic work that the whole team at Scarbrough Court are doing. Looking after everyone's family members and my dad, it is really appreciated. Keep up the hard work and stay safe. Hope to see the fantastic team and all our family members sometime soon.

Reply from Sam Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely, wonderful comments, I will ensure that the team receive your feedback, Dad is doing well and we are organising daily video calls to families.
We hope that we will get to see everyone sooner rather than later, but in the meantime, I hope you and your family stay safe and well.

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Review from Malcolm S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

Both my parents were residents at Scarborough Court. During their time together, they were treated with great respect, humility and understanding. However, my father passed away and the staff have shown all the compassion my mother could have wished for during this difficult time.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your kind words, especially at this sad time.
I will ensure that I pass on your lovely comments to the team.

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Review from James A (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother was not responding to the medication prescribed and her GP asked me to agree to her being given palliative care only. The staff moved her bed so as to allow them to observe her more readily and to allow her to see people passing her room. As mam became more frail the staff contacted me at

home or on regular visits to update me of her condition. In her last days she was accompanied by a member of staff for most of the time and on her final day carers were present when we were not so she was never alone. I feel the care and attention given to my mother could not have been bettered and a very sad occasion was made more bearable with the selfless attitude of all at Scarborough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely, kind words especially at this difficult time. I will ensure that your comments are passed onto our amazing team.

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Review from G C (Son of Resident) published on 20 October 2019
Submitted via Postal Card • Report

Overall Experience

The carers are having some issues with my mother when asking her to bathe. Also, with there being changes in staff and a lot of staff are young, she is confused as to who the people are coming into her room. A suggestion is that her carers wear a uniform top as she might recognise them as being of an

official capacity. As she sometimes thinks she is back in her own bungalow, she is wondering who these people are.

Reply from Chiao Kwan, Marketing & Communications Officer at Scarbrough Court

Thank you for the comments and we have taken these on board.
We have a non-uniform system in the Home but all staff wear badges and we ensure that the staff that work within our residential household are consistent so that our residents do become familiar with them. We are going to have photos of our staff so that residents and their families are able to recognise the team members.
If you do have any further concerns, please do not hesitate to speak with our Home Manager.

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Review from Andrea R (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

Since moving into Scarborough Court my mum has been given excellent care. The staff have treated her with respect and dignity. They have made her feel welcome from the minute she arrived. She has thrived and I haven't seen her looking so happy in a very long time. They have also helped both myself and

sister through a hard time, making us feel welcome and at ease.

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Review from Peter W (Cousin of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

I couldn't expect anything better for my 96-year-old cousin. Everyone is so helpful and friendly since his admission in February 2019 his health has improved and he is much happier well done.

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Review from Alan L (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

This home provides all that is required and more for the residents be they compos mentis or suffering from dementia. The home is overseen by a good management team which in turn are overseen by Freemasonry. The team and the RMBI ensure a smooth running and well run care home.

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Scarbrough Court

Care Provided by Scarbrough Court

Good to Know

Funding & Fees Guide for Scarbrough Court

Facilities