Scarbrough Court

Alexandra Way, Cramlington NE23 6ED
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9.8 103 Reviews
  • Scarbrough Court, Cramlington
Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home is close to historical sites and local beaches of Cramlington in Northumberland, and provides residential care, nursing and residential dementia support.

The Home comprises of beautifully designed communal areas, an impressive roof garden and landscaped grounds.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Scarborough Court for further information.

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Care Provided by Scarbrough Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Buxton (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarbrough Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,057 – £1,409
    • Self-Funded Residential Dementia Care £1,231 – £1,610
    • Self-Funded Nursing Care £1,574 – £2,058
    • RESPITE Self-Funded Residential Care £1,163 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,354 – £1,771
    • RESPITE Self-Funded Nursing Care £1,731 – £2,264

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Scarbrough Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Scarbrough Court Reviews (103)

Total of 103, showing 41-60
9.8

Scarbrough Court has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time Scarbrough Court has 103 reviews.

Overall Experience

  • 76
  • 21
  • 6
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Date Published

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Review from David B (Friend of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and level of attention given to my friend have been outstanding at Scarborough Court, without the dedicated service he has received; I personally don't think he would have reached the fantastic age that he is today.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments; I'll make sure they are passed over to the team.


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Review from Mark R (Friend of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie asked to come here for end of life care, due to the excellent care and attention of my grandma a year ago, for palliative care. The same caring and amazing staff that looked after my grandma. Due to COVID we had to have window visits till near the end, but always got updates and communication
off the home.
A big thank you to the management for allowing me access to sit and comfort my auntie in the last few days of her life. I can’t thank the home enough for allowing me that time with her.
I personally would recommend this home for your family members as they’d be treated with utmost care and respect.
The staff are outstanding.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments especially at such a sad time for the family.
I will ensure that your comments are passed on to our amazing team.
Take care of yourselves.


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Review from Edna L (Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been treated with courtesy and kindness from the staff in this establishment. I have a pleasant room to live in on the top floor and nice neighbours.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments and feedback, great to hear that to you enjoy living with us at Scarbrough Court.


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Review from Rosalind W (Widow Widower) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received at Scarbrough Court, Cramlington in the last months of his life was outstanding. He was given expert nursing care, which was carried out with great attention paid to his comfort and well being. The nursing staff went to great lengths to adhere to the emergency nursing plan
I had asked for and ensured my husband did not suffer pain or discomfort. There was always a tea tray to help calm and soothe the family during this difficult time, yet this care was never intrusive. The welcome and friendliness of every member of staff was so appreciated, in those last days of my husband’s life. It was professional and empathetic. We appreciate that during the unforeseeable events of this year, everyone at Scarbrough Court, without exclusion, maintained the highest of standards for those in their care. It goes beyond training; it shows personal qualities of vocation and kindness.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful kind words especially at such a difficult time for yourself and your family. Thank you also for your lovely letter that we received, thanking the staff for everything that they did. I hope that when we have some normality back in our lives that you will come and visit us again. I will ensure that your comments are shared with our amazing team. Take care and stay safe.


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Review from J H (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the moment we are using the 'User-friendly pod' which allows me a visit to my mother in every well thought out area with safety being given maximum consideration. At the moment I am unable to visit my mother in the care home so I find the facility excellent and well thought out.

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Review from N K (Son-in-law of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of both resident and family is excellent. Family member kept well informed and up to date.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments, I will ensure these are shared with our amazing teams.


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Review from Susan T (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam became a resident in September 2018 as a transfer from hospital for palliative care. Within a short time, we could see a marked improvement in her condition, no longer bedridden and beginning to show an interest in life again. This was purely down to the excellent care, compassion and patience
shown by everyone looking after her. Mam even began to enjoy the varied activities, entertainment and especially the trips out in the minibus.
Sadly she passed away on 2 August, peacefully with family by her side.
It gives us great comfort to know that mam received the best care possible from all the staff, without exception she was treated with dignity to the end.
Our sincere thanks go to all who not only looked after mam but also us, her family when we needed it most, we will always be grateful.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful comments especially at such an emotional time for yourselves, Mum will be sadly missed by all.
I will ensure that your lovely words are passed over to the team.


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Review from Lindy F (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello to all the lovely staff at Scarborough Court who all work so hard to ensure the residents are well cared for and happy. You are a fab team, so friendly, welcoming, kind and caring towards my mam, other residents and myself when I visit. During these difficult times, I know you are all continuing
with all the amazing work you do. Staying in touch via video calls have been great; so a huge thanks for that. Take care, look after each other and stay safe.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful, kind words, the staffing team are an incredible group of people even more so during these tough times.
I will ensure that your lovely comments are passed on.
Take care and stay safe.


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Review from Michelle C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the fantastic work that the whole team at Scarbrough Court are doing. Looking after everyone's family members and my dad, it is really appreciated. Keep up the hard work and stay safe. Hope to see the fantastic team and all our family members sometime soon.

Reply from Sam Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely, wonderful comments, I will ensure that the team receive your feedback, Dad is doing well and we are organising daily video calls to families.
We hope that we will get to see everyone sooner rather than later, but in the meantime, I hope you and your family stay safe and well.


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Review from Malcolm S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at Scarborough Court. During their time together, they were treated with great respect, humility and understanding. However, my father passed away and the staff have shown all the compassion my mother could have wished for during this difficult time.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your kind words, especially at this sad time.
I will ensure that I pass on your lovely comments to the team.


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Review from James A (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was not responding to the medication prescribed and her GP asked me to agree to her being given palliative care only. The staff moved her bed so as to allow them to observe her more readily and to allow her to see people passing her room. As mam became more frail the staff contacted me at
home or on regular visits to update me of her condition. In her last days she was accompanied by a member of staff for most of the time and on her final day carers were present when we were not so she was never alone. I feel the care and attention given to my mother could not have been bettered and a very sad occasion was made more bearable with the selfless attitude of all at Scarborough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely, kind words especially at this difficult time. I will ensure that your comments are passed onto our amazing team.


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Review from G C (Son of Resident) published on 20 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are having some issues with my mother when asking her to bathe. Also, with there being changes in staff and a lot of staff are young, she is confused as to who the people are coming into her room. A suggestion is that her carers wear a uniform top as she might recognise them as being of an
official capacity. As she sometimes thinks she is back in her own bungalow, she is wondering who these people are.

Reply from Chiao Kwan, Marketing & Communications Officer at Scarbrough Court

Thank you for the comments and we have taken these on board.
We have a non-uniform system in the Home but all staff wear badges and we ensure that the staff that work within our residential household are consistent so that our residents do become familiar with them. We are going to have photos of our staff so that residents and their families are able to recognise the team members.
If you do have any further concerns, please do not hesitate to speak with our Home Manager.


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Review from Andrea R (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Scarborough Court my mum has been given excellent care. The staff have treated her with respect and dignity. They have made her feel welcome from the minute she arrived. She has thrived and I haven't seen her looking so happy in a very long time. They have also helped both myself and
sister through a hard time, making us feel welcome and at ease.

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Review from Peter W (Cousin of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't expect anything better for my 96-year-old cousin. Everyone is so helpful and friendly since his admission in February 2019 his health has improved and he is much happier well done.

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Review from Alan L (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides all that is required and more for the residents be they compos mentis or suffering from dementia. The home is overseen by a good management team which in turn are overseen by Freemasonry. The team and the RMBI ensure a smooth running and well run care home.

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Review from D R (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During December my Mother was very poorly with a nasty chest infection. My Mother is in her late 90's and we are very close. As she was so unwell I arrived early each morning and stayed until late at night even though I mostly could simply be with her. The staff were exceptionally kind and understanding.
They listened to my concerns and were quick to call for medical help whenever my Mum's health deteriorated. I commend them for the care of both my Mum and myself.

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Review from D B (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarborough Court is professionally run by a very accessible management team. The staff who deal with residents are friendly, highly competent and above all, kind and understanding. I would definitely recommend Scarborough Court.

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Review from Alan H (Nephew of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Scarbrough Court is ok as far as care homes go. There are good staff there but a shortage of volunteers eg., to drive the bus for outings for residents is a continual challenge.
Although staff are very caring and friendly they do not absorb message from friends and relatives to help in the life of
the residents, for example, they leave my aunt in a wheelchair all day when what she asks for is time in an armchair/sitting in bed an continue to talk to when she is stone deaf.

Reply from Kristin Mewald, Marketing & Communications Manager at Scarbrough Court

Thank you for your review of Scarbrough Court. We are glad that you feel that staff provide a friendly and caring service to your aunt. Our resident’s health and wellbeing is of the highest priority to us and we strive to work together with residents to help them take part in as many activities and events as they wish to but we also respect their privacy.


We are hoping to recruit some volunteers to support with the driving of the minibus, however, all drivers must undertake specialist 3-day training course to ensure the safety, health and well-being of our residents at all times.


If you wish to discuss any particular concerns, please contact our Home Manager who will be able to assist you further.


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Review from A M (Husband of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Scarbrough Court, staff and management enough 100%+

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Review from V S (Relative of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming atmosphere. Staff work hard and kept busy, unable to give proper marking on food as resident in question is on special diet which is strictly adhered to. Medical assistance always on hand and appears to have good relationship with local surgeries and hospital. Not home obviously, but as near
as possible to this in the unfortunate circumstances residents find themselves in.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Scarbrough Court is calculated as follows: ( (227 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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