Scarbrough Court

Alexandra Way, Cramlington NE23 6ED
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9.8 103 Reviews
  • Scarbrough Court, Cramlington
Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home is close to historical sites and local beaches of Cramlington in Northumberland, and provides residential care, nursing and residential dementia support.

The Home comprises of beautifully designed communal areas, an impressive roof garden and landscaped grounds.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Scarborough Court for further information.

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Care Provided by Scarbrough Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Buxton (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarbrough Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,057 – £1,409
    • Self-Funded Residential Dementia Care £1,231 – £1,610
    • Self-Funded Nursing Care £1,574 – £2,058
    • RESPITE Self-Funded Residential Care £1,163 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,354 – £1,771
    • RESPITE Self-Funded Nursing Care £1,731 – £2,264

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Scarbrough Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Scarbrough Court Reviews (103)

Total of 103, showing 81-100
9.8

Scarbrough Court has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time Scarbrough Court has 103 reviews.

Overall Experience

  • 76
  • 21
  • 6
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Date Published

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Review from D D (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This relates to the last few weeks of my mother's life. I was most impressed and comforted by the very high standards of love and care given to my mother as she faded away suffering from frailty and dementia. Speaking to various staff it was obvious they were well trained and very committed to ensuring
dignity and tranquillity.

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Review from Teresa C (Niece of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find Reception staff, carers and shift managers polite, friendly and very helpful if I have any queries. I am very confident that the staff know my aunt very well as an individual and are able to deal competently with any issues which may arise as a result of her particular dementia condition.

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Review from Colin W (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an ex-firefighter, I've seen lots of care homes and Scarbrough Court is the best by far. I have no concerns at all about the care my father, who is 96yrs, is receiving.
All the pressure and worry my brother and I previously had has been completely lifted.
I would like to take this opportunity
to thank the staff and management for all their help.


RE: safety/security rating below - safety is excellent, some security issues were previously raised but they have been addressed.


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Review from P O (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarbrough Court provides excellent care in a light and airy environment. Management, care, nursing and support staff are all efficient and friendly. Relatives and visitors are always welcome and often in the many varied organised activities. The approach is very person centred which is of huge benefit
to the residents, helping them to feel safe and happy.

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Review from Thomas A (Resident) assisted by family/friend published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very professional, caring and understanding staff.

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Review from P S (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarbrough Court is always well presented, clean and tidy. Care staff are friendly, helpful and approachable, though their presence is not always immediately evident apart from key times (meals/medication). this may be due to the layout of the building and for the high demands of a busy unit.
Sometimes
lack of attention to finer issues such as hairstyling, nail hygiene, hearing aid, though Mam is always otherwise impeccably clean.
Reception staff and management were exceptional in response to my request an outing at same day notice, much appreciated.
Wide and varied activities, though unsure how much Mam can access due to physical limitations.
Mam often praises the staff, adding that some have less patience than others while bathing and dressing her.
Overall the family is very happy with Mam's care.

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Review from B L (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are happy with the way things are going, with the care and social activities.

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Review from Gloria P (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the place. Everything seems fine. The staff are very good and my Mum is looked after very well.

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Review from G C (Son of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff, both admin and nursing have been very helpful and supportive.

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Review from Malcolm H (Son of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Scarbrough Court for several years and I have only the highest of praise for the Staff, Management and Facilities at this home. She was always treated with respect and the standard of care was second to none. The Staff really cared about the residents and went far beyond the
level of care expected. They went out of their way to ensure that I was fully informed of my Mum's condition and had all the information about her ongoing care. In addition, they are all really nice people. The home was always a happy and caring environment and staff and management were always willing to cater to any requests and address any concerns that were made. The facilities were always maintained to the highest standards and were continuously being updated. We looked at many homes before choosing Scarbrough court and it's safe to say that it was head and shoulders above the rest.

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Review from Jacqueline M (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am over the moon with this home. It was always good, but standards fell when the manager left, who was there when mum first went in. The new manager has made this home better than before. She has pushed to make it more personal and happier place. The activities are excellent and residents secure and
dignity is high on the agenda. Some of the changes I was concerned about proved to be of no concern as this home is now a great place and I am thankful mum is here.

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Review from Robert G (Husband of Resident) published on 11 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well run and the staff are very helpful.

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Review from Nic (Daughter of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Looks lovely, not happy with the overall care. Half an hour wait for a toilet call, dad in bed for 15 hours, residents wandering in and out of rooms, staff ignoring a resident dragging a deck chair through the hall.
Often short of staff so residents have to eat in bedrooms with no suitable table.

Reply from Kristin Mewald, Marketing & Communications Officer at Scarbrough Court

We have discussed the relative’s concerns with her and the resident. Due to a current investigation regarding the resident’s behaviour towards other residents, we perceive the above complaints as unreasonable and will be in further talks with the relative to solve the matter.
We wish to make it clear that the RMBI is committed to providing high-quality care to all our residents, whose safety and well-being is of paramount importance. The RMBI takes its responsibility for safeguarding vulnerable adults very seriously.


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Review from B M (Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reluctantly entered this care home, but found not what I thought. A very comfortable home with plenty of activities, very good food, good care all round and a happy, helpful atmosphere.

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Review from Henry T (Son-in-law of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care being provided, stimulation and entertainment - excellent, meals provided - very good, building and accommodation - very good.


The maintenance of the building is poor, lighting outside when dark is usually not on, the door handle on my relations door has had a screw missing since he arrived,

it was reported that day. The court yard garden is badly maintained with weeds growing out of the paving. During the resent icy spell there was no salt put down or very little put down.

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Review from F D (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find this care home welcoming and very friendly with the residents best interests at heart. It is always clean, warm with monitored rooms. We found there was a great improvement in our mothers health since admission. The facilities are all good and the interaction between staff and residents contribute
to their well-being.

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Review from J P (Niece of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally happy with my aunts overall well-being, she is very settled and happy in her environment. Enjoys her meals which she looks forward to every day, the activities programme is especially good. There have been 1 or 2 incidents due to the lack of communication from the care staff but that
has been sorted now. Despite being labelled some clothing (including 4 brand new cardigans) have gone missing.

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Review from M S (Husband of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On viewing and checking this care home in December 2014, with the intention of changing from a care home that my wife had been in for a fortnight, I was impressed by all aspects from accommodation, management and staff. That impression has continued all through 2015, and I am delighted that we made
the change.

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Review from S T (Granddaughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarbrough Court is my first experience of a care home, and it is an excellent place.
My grandmother has lived here since February 2014 in the nursing care unit. The carers and nurses are wonderful and she enjoys living here. I visit her regularly and have often joined her at regular activities. We
have no complaints and it is a relief to our whole family that Scarbrough Court cares so well for her. We would recommend Scarbrough Court.

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Review from M R (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Scarbrough Court to anyone needing full-time care for an elderly relative. The facilities are bright and cheerful as are the staff who are always kind and patient with those in their care.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Scarbrough Court is calculated as follows: ( (227 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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