What types of Care is South Quay Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does South Quay Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does South Quay Care Home have?

There are 40 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at South Quay Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Quay Care Home to the centre of Blyth?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

South Quay Care Home, Cowpen Road, Blyth, Northumberland NE24 5TT

Review from Sonia S (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience

The staff at South Quay Care Home was brilliant, they couldn't do enough for my mum. They used to pop in and out of Mum's room to make sure she was ok but during her last days before she passed away the staff was exceptional. Cannot fault them at all. They made Mum comfortable. Five stars for the care

home and staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much I will pass on the comments to the team. Your mum is sadly missed by all.

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Review from Jill B (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience

My mam has been having respite at this home and all I can say is how welcome she's been made to feel by all the staff, the manager has gone above and beyond to keep her safe, the staff are so friendly and I feel so relieved at how well my mam is being cared for, her health has improved so much and she

is eating well and joining in all activities too, I wouldn't hesitate to recommend South Quay Nursing Home and I have peace of mind my mam is safe due to the wonderful caring staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your comments. We are thoroughly enjoying caring for your mam she is a pleasure to have in the home. I will pass on your comments to the team.

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Review from Kelly P (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience

My mam was moved here from palliative care for lung cancer in April and sadly took her last breath with family surrounding her on Monday 15th July. Once on arrival my mam and our family were welcomed with open arms. I can't put into words the amount of gratitude I have for the care, love and support

my mam had off the carers and also myself as it became my second home. My mam settled straight in which was our concern as a family. She loved all the carers and it's heartwarming seeing how they made my mam feel so comfortable. The support we had as a family in the last dark hours I will never forget. The send-off they gave my mam was lovely and emotional. I will forever be grateful to every single one of these guys.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for these kind words. The staff and management team felt honored to look after your mum in these final months and I'm glad you felt she had the best care she could have had. It was lovely to meet you and your family even if it was in such sad circumstances. Take care of yourselves.

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Review from Anne C (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My father was admitted in May for fast track continuing care pathway and was treated with the utmost kindness and care and everyone from the manager downwards was totally professional and committed to offering the very best of care and concern and friendliness. Nothing was too much trouble in the quest

to keep him comfortable and make his final days as pleasant as possible under the circumstances. I could not ask for better or praise everyone too highly. As it turns out, his stay was relatively short but I felt comfortable knowing that he was safe and looked after as well as possible in his final days. I would recommend this care home to anyone seeking a safe and comfortable place for their relatives.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your review even though it was a short time, it was a pleasure to look after your dad and I will pass your comments on to the team. Once again many thanks from the team.

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Review from L W (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience

My dad didn't stay long as his health deteriorated very fast. From arriving at the door with him very poorly after caring for him at home, we were greeted with friendly, caring faces and a warm welcome with compassion as I was visibly upset. From being carried out of the car to a wheelchair and taken

inside, all my father's care needs were met and they couldn't have been kinder to my dad and my family. Anything to make my dad's last days more comfortable, they offered, and when I wanted to stay with him, a bed was provided. He was spoken to so lovely, and his care was respectful until the end. One nurse I can only describe as an angel that night, and I don't think she will realise how much comfort I gained from her. Lots of lovely carers I saw when I visited throughout the day, and I can't remember all thier names, but I remember one. He is like a ray of sunshine. Up until after my father passed - we couldn't have been better cared for or supported.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you very much for your kind words. The team care so much about the residents, and this is a testament to how hard they work. I am so glad your experience was made dignified, and we all felt privileged to look after your dad in his last days.

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Review from L H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

My father spent a few weeks at South Quay before passing away. The staff made me and my family feel so cared for and were the right balance of friendly and efficient/professional. The care the staff gave my father went above and beyond.
Thank you to all.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for your kind words. The staff appreciate the feedback and it was a pleasure to look after your father in his final days.

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Review from Michelle W (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience

My mam was only briefly in this care home as she received end of life care. My sisters and I could not fault the care my mam received, it was second to none. All the staff were amazing and nothing was too much at all. My mam had previously spent four and half weeks in hospital and then was told there

was nothing more they could do for her, but she needed twenty-four hour care.
From the moment she arrived at the care home, Mam was more settled and was praising all the nurses and carers of how lovely they were. My mam was in the palliative care suite, which was lovely. My mam seemed more relaxed and we could visit when we wanted.
On behalf of my mam, my sisters and I would just like to add a special thank you to several of the staff members who were outstanding with the care they give to Mam, treating her with dignity and respect. I would recommend this home to anyone who is looking for a care home, it was like a home from home with amazing staff.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you so much for this feedback. It is lovely to hear the positive experience you had at such a sad time. It was a pleasure to perform the care and support your mam and your family needed. I will pass on your comments to the staff.

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Review from Laurence C (Husband of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

I cannot express how brilliant the staff and management have been. The way they have looked after my wife, myself and our visitors is above and beyond the call of duty.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you so much for your positive feedback about the team. I will ensure your comments are passed on to them.

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Review from Louise M (Daughter-in-law of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience

The majority of carers are amazing and some go above and beyond in their care of the residents. My father-in-law loves them and they are so good with him making him laugh and including him in activities. They are so patient and kind.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your kind comments about the staff and how your father-in-law enjoys the activities in the home. We will ensure this is passed on to the staff team.

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Review from K W (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience

During a difficult time for our family, the entire team picked us up and looked after not only our dad, who was in palliative care but the entire family. We all felt immediately at home. Even during busy periods, they were there when we needed them. The dignity they ensured our dad maintained was heartfelt.

With our warmest thanks.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Please accept our sincere condolences on the loss of your father-in-law, and thank you for taking the time to inform us of the care he received and the support the family received during such a sad time. We will ensure your kind comments are passed to the team.

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Review from Alyson P (Daughter-in-law of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience

My mother-in-law was in this home for end-of-life. I can honestly say she was well cared for and always kept clean and comfortable. The staff were brilliant with her. One lady was a godsend for us, right up to her final day. The presentation at the end was so moving and a comfort to the family. Thank

you to you all for the care and support of her and her family.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Please accept our sincere condolences on your loss. Thank you for taking the time to complete the review. The home prides itself on the end-of-life care it provides. We will ensure your comments are passed to the staff team

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Review from Thomas S (Respite Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

I was sent to South Quay from the hospital for some respite after breaking both my outer ankles and injuring my right arm. When I got there, the staff were waiting for me in my room. I've never met so many loving people in my life. I was given so much respect, and I respected every one of them.
So

thank you to one and all for taking care of me, and I miss you already.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

I am so pleased to hear that your stay in South Quay was enjoyable and that you were well cared for. We will ensure your kind words are passed to the staff team.

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Review from Linda L (Friend of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience

Visited friend and warmly greeted by staff. Covid rules followed precisely by care home. Smelt fresh on entering home, and all residents nicely dressed and clean. Nice atmosphere. My friend (resident) looked very content and comfortable. Nurse in charge treat her with care and dignity, which was nice

to see and spoke to her in a lovely, gentle way.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your positive comments on your experience of visiting your friend in South Quay. We will ensure this is passed on to the manager and staff team.

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Review from Grant E (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

Can't thank the manager and staff for excellent care and kindness in looking after my mother.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your lovely feedback; I will ensure this is passed on to the manager and the staff team.

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Review from D E (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

Staff and management really do care about the residents. Special thanks to one particular nurse; she is an angel. She does get things gone. My mam is a different person.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you for your feedback with respect to the care your mum is receiving. We will ensure your comments are passed on to the staff team. If you would like to pass on the particular nurse's details to the manager, we will put her forward for the company's GEM award. Thank you again for taking the time to submit the review.

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Review from Steven R (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience

The care my mam got in the final weeks of her life was outstanding, to say the least. She was looked after and made very comfortable. Even though the staff were always very busy and under pressure, they still made sure my mam was looked after to a high standard. I don't think there could have been a

better care home for my mam to go in. I can't thank them enough for what they have done; the manager, the carers, nurses and cleaners, all of them were great.

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Review from Stephen N (Partner of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience

The staff were exceptionally caring towards my partner at all times. Very caring and helpful. I am so grateful for all their efforts.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Thank you so much for your positive comments in respect to the care of your partner by staff in South Quay. I will ensure this is passed on to the manager and the staff team.

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Review from Marina W (Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

This is the finest care home I have stayed, but visited many to see family and friends. The only one that is more like a hotel, smelling so clean and pleasant. I will certainly recommend it to people. I am in for two weeks recovering from an operation as my husband is disabled.

Reply from Charlotte Shiels, Manager at South Quay Care Home

It was a pleasure to have you and your husband stay with us. Being able to accommodate you both so that he was not left alone during his respite, hopefully, made your stay more pleasant. I will pass your comments on to the staff and hope to see you again if you require further respite in the future.

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Review from Ben F (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience

My father had been as South Quay since 2014 until his death a few months ago. I always had positive experiences with the home, but up until the 3-weeks preceding his death did not fully appreciate how much they evidently loved my dad as if he was a part of their own family.

He was sent from hospital

to the home and was an end of life pathway since he was no longer able to eat and drink. My family stayed with him the 2-3 weeks that he was there until his death, and 24/7-7-days a week, were truly moved by the love, care and tenderness all the staff (and particularly the carers) treated him with.

I honestly cannot praise them highly enough, and as I am writing this am welling up with tears recalling how beautifully they treated Dad in his last days on earth, and even though there is great sadness that he is no longer with us, there is an element of joy that he had such a tender loving set of people around him when he passed.

Two particular ladies and everyone else, thank you so, so much.

Reply from Sandra Ward, Regional Operations Manager at South Quay Care Home

Please accept my condolence on the sad loss of your father, and thank you for taking the time to write such a moving review of the care he received whilst in South Quay. I am so pleased that you and your family got to spend quality time with him in the latter weeks. Your comments will mean a lot to the team, and I will ensure your feedback is passed on to them.

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Review from Paul G (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience

My father received superb care and excellent nursing care in the last week of his life. All the staff clearly care about the residents and do their best for them, which is great to see.

Reply from Charlotte Shiels, Manager at South Quay Care Home

Thank you for your kind words. The staff always appreciate positive feedback so that they know they are delivering the best care they can.
Once again, thank you.

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