Fees may vary depending upon the outcome of assessment.
Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.
Free parking on site
South Quay Care Home has a Review Score of 9.3 (9.277) out of 10, based on 8 reviews in the last 2 years. Over all time South Quay Care Home has 42 reviews.
Review from Gina R (Granddaughter of Resident) published on 2 September 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary C (Niece of Resident) published on 10 August 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.277) out of 10 for South Quay Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for South Quay Care Home is calculated as follows: ( (71 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 89 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.49 Points relating to the number of positive Reviews for South Quay Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 8 Positive Reviews ÷ 11.6 = 0.69
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
Hi, I’m Charlotte Shiels the Registered Home Manager of South Quay Care Home.
I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2021.
I operate an open door policy and am always open to suggestions from relatives and professionals which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others so we all strive to deliver the best care possible across the home.
Job Title: Deputy Manager
Joined: 2023
I have been a registered nurse for 16 years working in both the private sector and the NHS. I have worked at South Quay as the Deputy Manager since November 2023. I enjoy my role at South Quay and feel proud to be a member of the team. I am also mum to Elvis the South Quay puppy.
Job Title: Administrator
Joined: 2017
I’m Stephanie I have worked at South Quay Care Home for eight years. When I started I was a Care Assistant now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.
Job Title: Residential Unit Manager / Care Home Assistant Practitioner (CHAP)
Joined: 2020
I have worked at South Quay since 2020, I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.
Job Title: Head of Maintenance and Gardener
Joined: 2019
I have worked at South Quay for 6 years I thrive on keeping residents and staff members safe. Every day is different and I don’t take life too serious. My favourite day is taking residents out with the activities team on day trips.
Job Title: Activities Co-ordinator
Joined: 2025
Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.
Job Title: Activities Co-ordinator
Joined: 2025
Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.
