All visitors welcome. Should you require further information, please contact the home.
Car park on site.
Dene Grange Care Home has a Review Score of 9.7 (9.734) out of 10, based on 12 reviews in the last 2 years. Over all time Dene Grange Care Home has 63 reviews.
Review from J C (Friend of Resident) published on 28 January 2025
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you for your wonderful review! We're so pleased to hear your friend felt well cared for and enjoyed the carol service. Your kind words mean a lot to our team. If there's anything more we can do, please let us know!
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Review from J S (Wife of Resident) published on 17 January 2025
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you so much for your lovely feedback. We're delighted to hear that you've found our environment welcoming and well-kept, and that our staff's professionalism and caring approach have made a positive impression. At Dene Grange, we strive to provide a safe, compassionate, and supportive atmosphere for both our residents and their families. Knowing that you feel happy and reassured with the care we provide means a great deal to our entire team. Thank you again for your kind words, they will be shared with our care team and management team as encouragement to continue delivering the highest standard of care.
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Review from Alison A (Daughter of Resident) published on 17 December 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you for your wonderful feedback. We're so pleased to hear that your mam has settled in so well at Dene Grange and that you're happy with the care she's receiving. Our team is dedicated to providing a warm, friendly, and compassionate environment, and it's lovely to know this has made such a positive difference for you and your family. Your kind words mean so much to us, and we're honoured to be a part of your mam's care journey.
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Review from Simone W (Daughter of Resident) published on 12 December 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you so much for your thoughtful and heartfelt review. It's truly touching to hear how much you value the care and support your mom receives at Dene Grange. Our team strives to create a welcoming and nurturing environment where every resident feels part of our family, and it's wonderful to know that you feel reassured and supported even when you can't visit as often as you'd like. We're especially pleased to hear that her carer has made such a positive impact with her thoughtful approach, and we'll be sure to pass on your kind words to her and the rest of the team. Keeping families informed and involved is so important to us, and we're grateful for your trust in Dene Grange to care for your mum during her twilight years. Thank you again for your lovely feedback-it means so much to all of us!
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Review from K D (Daughter-in-law of Resident) published on 10 December 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you for your lovely feedback! We're so glad your mother-in-law has settled in well and feels at home. Personalising rooms and tailoring activities are just some of the ways we ensure our residents feel happy and supported. It's wonderful to hear our team's efforts have made a positive impact!
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Review from Stephen A (Partner of Resident) published on 21 November 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you so much for your lovely review! We're delighted to hear that your partner is settling in well and that you feel confident knowing she's safe, cared for, and comfortable at Dene Grange.It's great to know you're happy with the cleanliness, meals, and facilities, and we're so pleased our team has been able to support her with care and compassion during this settling-in stage. Thank you for recommending us-it means so much! If there's ever anything more we can do, please let us know.
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Review from M S (Sister of Resident) published on 16 August 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you so much for sharing your thoughtful review of Dene Grange Care Home. We understand how challenging it can be to entrust the care of a loved one to others, and we are truly honoured by your confidence in our team. It brings us great joy to know that your sister is happy, safe, and well cared for in our home. Providing a nurturing and supportive environment is at the heart of what we do, and your words affirm that we are achieving this goal. We are also pleased that you felt welcomed and reassured throughout the process. Your peace of mind is as important to us as the care we provide. Thank you once again for your kind words. We are committed to continuing to provide outstanding care for your sister and all our residents. If you ever have any further questions or need support, please do not hesitate to reach out to us.
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Review from P Y (Wife of Resident) published on 31 July 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you so much for your heartfelt review. We are deeply touched by your kind words and are thrilled to hear that your husband has settled well at Dene Grange. Our team is dedicated to providing compassionate and respectful care, and it means a lot to know that you see and appreciate their genuine commitment. Ensuring a safe, dignified, and comfortable environment for our residents is our top priority. Your feedback reinforces our mission and motivates us to continue offering the best possible care. Thank you again for sharing your positive experience.
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Review from Sue H (Wife of Resident) published on 24 July 2024
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Reply from Jackie Brook, Care Relationships at Dene Grange Care Home
Thank you for your wonderful review of Dene Grange Care Home. We are thrilled that you are happy with your husband's care. Our team is dedicated to ensuring the contentment and wellbeing of all our residents, and we are glad that you feel confident in the care provided, even from a distance. We take great pride in our fundraising efforts and the diverse activities we offer to keep our residents engaged and entertained. Your kind words about the happy and friendly atmosphere during your visits mean a lot to us. Thank you for your trust and support.
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Review from L W (Daughter of Resident) published on 16 October 2023
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Many thanks for taking the time to review our home. It was a pleasure to care for your mum and she is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to the Dene Grange family.
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Review from J C (Son of Resident) published on 14 June 2023
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Many thanks for taking the time to review our home.
It is our pleasure to care for your mum and are delighted that she settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Dene Grange Family.
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Review from J B (Wife of Resident) published on 18 April 2023
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Many thanks for taking the time to review our home. It is our pleasure to care for your husband and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Dene Grange team.
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Review from T W (Daughter of Resident) published on 10 January 2023
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. Your kind words are greatly appreciated and I will, of course, pass them on to the Home Manager and the Dene Grange colleagues.
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Review from Lyndsey C (Daughter of Resident) published on 22 November 2022
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Dear Lyndsey,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that you have peace of mind that he is well cared for. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the Dene Grange family.
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Review from A W (Son of Resident) published on 22 November 2022
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and are delighted at how he settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Dene Grange family.
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Review from Nigel F (Nephew of Resident) published on 21 November 2022
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Dear Nigel,
Many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Dene Grange family.
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Review from Louise P (Sister of Resident) published on 21 November 2022
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Dear Louise,
Many thanks for taking the time to review our home. It is our pleasure to care for your loved one. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Dene Grange family.
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Review from Clare M (Daughter of Resident) published on 21 November 2022
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Dear Clare,
Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the colleagues at Dene Grange.
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Review from Sue M (Daughter of Resident) published on 21 August 2022
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Review from C A (Daughter of Resident) published on 29 May 2022
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Reply from Paul Millar, Marketing Manager at Dene Grange Care Home
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Dene Grange team.
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The Review Score of 9.7 (9.734) out of 10 for Dene Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for Dene Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dene Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2023
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Job Title: Care Home Manager
Joined: 2004
Meet Elita Klive, Care Home Manager at Dene Grange in Hexham.
With over 30 years in nursing and social care, Elita Klive brings extensive experience and compassion to her role as Care Home Manager at Dene Grange, where she has worked for the past 20 years. Originally from Latvia, Elita’s career spans roles in paediatric care, a women’s ward, and a TB hospital, before dedicating herself to the care home sector in England.
She holds a Level 5 qualification in Social Care and is a Registered General Nurse (RGN). Passionate about dementia care, Elita ensures residents receive dignity, respect, and personalised support. She leads her team in providing a safe, caring environment, always aiming for quality and continuous improvement to make a positive impact on residents' lives.
Job Title: The Care Team
The Dene Grange Care Team are a group of well-trained healthcare professionals. Empathetic and caring.