Dene Grange Care Home

Dene Road, Hexham NE46 1HW
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9.7 63 Reviews
  • Dene Grange Care Home, Hexham
Dene Grange Care Home in Hexham provides residential and nursing care, including to people with complex needs such as dementia. The care is provided by the dedicated team on an individual basis with kindness, empathy and compassion.

Respite care is available for those who need a break knowing that their relative is in a safe and welcoming environment with expert care tailored to their needs.

The home aims to deliver the highest level of dementia care to its residents. This is done through a bespoke care plan to ensure the best possible care and access to social and creative pursuits.

The team within the home provides a loving and safe environment. Stimulating activities are available with the aim to fulfil the wishes and needs of the residents, whatever their requirements and outcomes.

Care Provided by Dene Grange Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elita Klive (Home Manager)
  • Admission Criteria
    • NHS, Local Authority, Private.
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Dene Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Dene Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • All visitors welcome. Should you require further information, please contact the home.


  • Parking
  • Car park on site.


Total of 63, showing 1-20
9.7

Dene Grange Care Home has a Review Score of 9.7 (9.734) out of 10, based on 12 reviews in the last 2 years. Over all time Dene Grange Care Home has 63 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Great care and support, very clean and the staff polite and very helpful to my old friend. All had been taken out to the carol service up in Hoxham at Xmas. Good value for the money. Well done Dene Grange Care Home.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your wonderful review! We're so pleased to hear your friend felt well cared for and enjoyed the carol service. Your kind words mean a lot to our team. If there's anything more we can do, please let us know!


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Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, clean and well-kept environment. The staff are very friendly, professional and caring. Management is always approachable and helpful. As a family, we are very happy with the care and compassion shown.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your lovely feedback. We're delighted to hear that you've found our environment welcoming and well-kept, and that our staff's professionalism and caring approach have made a positive impression. At Dene Grange, we strive to provide a safe, compassionate, and supportive atmosphere for both our residents and their families. Knowing that you feel happy and reassured with the care we provide means a great deal to our entire team. Thank you again for your kind words, they will be shared with our care team and management team as encouragement to continue delivering the highest standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

My mam who has dementia moved into Dene Grange a couple of months ago from another care home. The move was seamless and she settled in straight away. We are very happy with the care at Dene Grange and the leadership provided by the Manager. The team have an excellent understanding of my mam's needs
and provide a welcoming, warm, friendly, happy and caring home from home. Above all else the most important aspect when choosing a home for mam has been the staffs commitment to care and that is very plain to see. If you are having to make the very difficult decision for your loved one to go into care, look no further.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your wonderful feedback. We're so pleased to hear that your mam has settled in so well at Dene Grange and that you're happy with the care she's receiving. Our team is dedicated to providing a warm, friendly, and compassionate environment, and it's lovely to know this has made such a positive difference for you and your family. Your kind words mean so much to us, and we're honoured to be a part of your mam's care journey.


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Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident at Dene Grange for nearly 2 years now and I'm so glad this was where I picked for Mom to have her twilight years. The staff are all so friendly and caring, activities and events keep them all entertained, Mom is challenging in lots of ways with her dementia but her carer especially
finds the best way to approach Mom to make sure she keeps hygiene and medication as it should be. The management team are always ready to chat if you have any concerns or need reassurance, I struggle with visiting now as I'm in out if the area and run pubs so can't visit as often as I'd like, I never get made to feel like I'm letting Mom down. The manager will ring me and keep me informed of any changes or updates so I know what's going on day to day. All in all, Dene Grange is a family for your loved ones when you can't be there, don't hesitate in making it your choice

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your thoughtful and heartfelt review. It's truly touching to hear how much you value the care and support your mom receives at Dene Grange. Our team strives to create a welcoming and nurturing environment where every resident feels part of our family, and it's wonderful to know that you feel reassured and supported even when you can't visit as often as you'd like. We're especially pleased to hear that her carer has made such a positive impact with her thoughtful approach, and we'll be sure to pass on your kind words to her and the rest of the team. Keeping families informed and involved is so important to us, and we're grateful for your trust in Dene Grange to care for your mum during her twilight years. Thank you again for your lovely feedback-it means so much to all of us!


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Overall Experience  Overall Experience 5.0 out of 5

My mother in law, settled in really well, the staff were very welcoming and took their time to find out what she liked to do and made sure she was happy. We were able to personalise her room and make it more familiar, taking in photos, bedding and some furniture. The staff are very friendly and there
are activities to do as well as help to do things on a one to one basis.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your lovely feedback! We're so glad your mother-in-law has settled in well and feels at home. Personalising rooms and tailoring activities are just some of the ways we ensure our residents feel happy and supported. It's wonderful to hear our team's efforts have made a positive impact!


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Overall Experience  Overall Experience 5.0 out of 5

My partner has been a full time dementia resident for 5 weeks. She is in a new/refurbished wing. It's spotless and there's no odour that there seems to be in other homes I've visited. Her room is a decent size with WC etc. Food is very good and hot meal at lunch time and tea time. Sandwiches in the
evening as well as mid-morning and mid-afternoon drinks and biscuits. Hair salon available but not been used yet by partner as she keeps refusing a trim! Sizeable lounge and a large tv which has a popular channel as well as usual channels. Cosy dining room too. Staff are very good and caring and seem to handle my sometimes moody and irritable partner with ease! There are activities but none attended by partner as yet. She's still in the settling in stage but I leave her when I visit knowing that she is safe, cared for and fed. I take her into town some days which boosts her mood as she remembers there are shops to spend money in. I'd recommend Dene Grange to anyone thinking of going there for a short stay or full time placement.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your lovely review! We're delighted to hear that your partner is settling in well and that you feel confident knowing she's safe, cared for, and comfortable at Dene Grange.It's great to know you're happy with the cleanliness, meals, and facilities, and we're so pleased our team has been able to support her with care and compassion during this settling-in stage. Thank you for recommending us-it means so much! If there's ever anything more we can do, please let us know.


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Overall Experience  Overall Experience 5.0 out of 5

This review is for the families who have to for various reasons place their loved ones family or friends in a safe, professional and caring environment when we are unable to do this for them. Please have no fear Dene Grange Care Home tick every one of these boxes as outstanding. I was welcomed reassured
and supported all the way in handing my sister to them. She is happy and safe and is being nurtured and cared for. Thank you.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for sharing your thoughtful review of Dene Grange Care Home. We understand how challenging it can be to entrust the care of a loved one to others, and we are truly honoured by your confidence in our team. It brings us great joy to know that your sister is happy, safe, and well cared for in our home. Providing a nurturing and supportive environment is at the heart of what we do, and your words affirm that we are achieving this goal. We are also pleased that you felt welcomed and reassured throughout the process. Your peace of mind is as important to us as the care we provide. Thank you once again for your kind words. We are committed to continuing to provide outstanding care for your sister and all our residents. If you ever have any further questions or need support, please do not hesitate to reach out to us.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly enough of the care my husband is receiving at Dene Grange. My husband was moved from a home in Newcastle where the care and treatment was a disgrace. He has settled well more responsive and much calmer. Personal hygiene is carried out with dignity, and laundry is attended to
promptly and I always find him clean and respectable. Obviously, his world has been turned upside down. However, he is now in a safe place. In my opinion, management and staff looking after him care about the residents it's not just a job. They genuinely want to do as much as possible to help those who unfortunately cannot look after themselves.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are thrilled to hear that your husband has settled well at Dene Grange. Our team is dedicated to providing compassionate and respectful care, and it means a lot to know that you see and appreciate their genuine commitment. Ensuring a safe, dignified, and comfortable environment for our residents is our top priority. Your feedback reinforces our mission and motivates us to continue offering the best possible care. Thank you again for sharing your positive experience.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Dene Grange for 10 months now and I am extremely happy with his care. As I live quite a distance from Hexham I can only visit once a week so I rely on the staff to ensure he is content, they have not failed me or him. As well as excellent personal and medical care Dene Grange
fundraises to provide a wide range of activities to keep the residents entertained and when I visit there is always a happy friendly atmosphere.

Reply from Jackie Brook, Care Relationships at Dene Grange Care Home

Thank you for your wonderful review of Dene Grange Care Home. We are thrilled that you are happy with your husband's care. Our team is dedicated to ensuring the contentment and wellbeing of all our residents, and we are glad that you feel confident in the care provided, even from a distance. We take great pride in our fundraising efforts and the diverse activities we offer to keep our residents engaged and entertained. Your kind words about the happy and friendly atmosphere during your visits mean a lot to us. Thank you for your trust and support.


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Overall Experience  Overall Experience 5.0 out of 5

We found Dene Grange Care Home to be a good place for our mam to be cared for. The staff were wonderful. Very caring, friendly and supportive. They were very good in our mum's final weeks and showed great support to family members, especially our dad, who visited every day. The staff were very attentive
to Mam and spoke to her kindly. The manager was very helpful and caring.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Many thanks for taking the time to review our home. It was a pleasure to care for your mum and she is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to the Dene Grange family.


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Overall Experience  Overall Experience 5.0 out of 5

My mam has only been in this care home for the last three months and she has settled really well thanks to the care of the staff. Visiting is easy, and we are welcome anytime we want to go and see Mam. The staff are very polite and welcoming. She is always well-presented, clean and happy and seems very
well cared for. She regularly participates in activities with other residents which I get to see as they are often on their social media pages. I would recommend this care home.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Many thanks for taking the time to review our home.
It is our pleasure to care for your mum and are delighted that she settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Dene Grange Family.


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Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in the home for three weeks, the staff have been very helpful and are very kind and caring.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your husband and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Dene Grange team.


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Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in the care home for the last 6 months and they have taken great care of him. He is well looked after, the care he receives is fantastic and I would recommend this care home to any member of my family.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. Your kind words are greatly appreciated and I will, of course, pass them on to the Home Manager and the Dene Grange colleagues.


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Overall Experience  Overall Experience 5.0 out of 5

Social Services recommended Dene Grange for the care that Dad needed. I can honestly say it was the best decision under the circumstances. The care Dad receives is amazing, and the staff are good in all respects. They kept us up to date with Dad as we do not live locally. The activities that Dene Grange
does with the residents are very good. Dad's 80th birthday was celebrated amazingly. Staff excellent in all that they do.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Dear Lyndsey,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that you have peace of mind that he is well cared for. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the Dene Grange family.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Dene Grange for well over a year now. He was helped to settle in by the staff very well. Visiting is easy, and we are welcome anytime we want to go and see Dad. He is always well cared for and is clean, well-presented and happy. Dad's care and medical needs are well met, and there is
a good liaison between the home and his GP/specialist. He takes part in activities with other residents, and we get to see those through a Facebook page. The number of staff and residents are just right to make sure care needs are met and the service is personal.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your dad and are delighted at how he settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Dene Grange family.


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Overall Experience  Overall Experience 4.0 out of 5

When I visit Aunty, the staff are always very polite and helpful. The staff are very good with her, sit with her and try to get her to do things. She always seems happy when I visit.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Dear Nigel,
Many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Dene Grange family.


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Overall Experience  Overall Experience 4.0 out of 5

As far as I am concerned, we are so happy with his stay at Dene Grange. The staff have been wonderful, caring and informative to me, which is essential. His well-being is at the top of the agenda for me and the family. He seems to enjoy more of his activities and his life at Dene Grange. His safety
is important, and I am informed regularly of any accident and its outcome and care results. Photos sent to me are also vital to our far-away families. Thank you all.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Dear Louise,
Many thanks for taking the time to review our home. It is our pleasure to care for your loved one. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Dene Grange family.


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Overall Experience  Overall Experience 4.0 out of 5

Mum has been a permanent resident in Dene Grange Care Home since January 2022, though was also a resident from March to November 2021. She has dementia and has had her ups and downs with the condition during October. Thankfully she is having a generally good period at present. These changes are all
part of her advancing condition and the staff in the home, who know her well, care for her with the utmost patience and often with genuine affection. Mum will outwardly state that she is "happy" which is so reassuring to hear.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Dear Clare,
Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the colleagues at Dene Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Dene Grange Care Home a few weeks ago, and since the first day, the staff have been amazing with her. Her Dementia meant mum was easily confused and unsure of her new surroundings, the staff took time to care for and look after her and reassure her she was safe and "at home". Her room
is lovely and they do welcome all their residents to bring personal belongings to help settle them in. She is treated with respect and compassion and nothing seems to be too much trouble. I would recommend Dene Grange Care Home to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

When Dad arrived at Dene Grange he had had a very difficult few months. My sisters and I were very anxious about his future. From day one, the staff constantly reassured us and their care for Dad has been outstanding. His needs are very complex and his behaviour can be challenging. Everyone has taken
the time to gain his trust and treat him with dignity and empathy. He is settled and comfortable and any problems have been sorted out immediately. We would recommend Dene Grange as a first-class care home.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Dene Grange team.


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Dene Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Dene Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dene Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Elita

Elita Klive

Job Title: Care Home Manager

Joined: 2004

Meet Elita Klive, Care Home Manager at Dene Grange in Hexham.


With over 30 years in nursing and social care, Elita Klive brings extensive experience and compassion to her role as Care Home Manager at Dene Grange, where she has worked for the past 20 years. Originally from Latvia, Elita’s career spans roles in paediatric care, a women’s ward, and a TB hospital, before dedicating herself to the care home sector in England.


She holds a Level 5 qualification in Social Care and is a Registered General Nurse (RGN). Passionate about dementia care, Elita ensures residents receive dignity, respect, and personalised support. She leads her team in providing a safe, caring environment, always aiming for quality and continuous improvement to make a positive impact on residents' lives.


Dene Grange

Dene Grange Care Home

Job Title: The Care Team

The Dene Grange Care Team are a group of well-trained healthcare professionals. Empathetic and caring.


Frequently Asked Questions about Dene Grange Care Home

What types of Care is Dene Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dene Grange Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dene Grange Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Dene Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dene Grange Care Home to the centre of Hexham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.