Dene Grange Care Home

Dene Road, Hexham NE46 1HW
Submit a Review
9.7 63 Reviews
  • Dene Grange Care Home, Hexham
Dene Grange Care Home in Hexham provides residential and nursing care, including to people with complex needs such as dementia. The care is provided by the dedicated team on an individual basis with kindness, empathy and compassion.

Respite care is available for those who need a break knowing that their relative is in a safe and welcoming environment with expert care tailored to their needs.

The home aims to deliver the highest level of dementia care to its residents. This is done through a bespoke care plan to ensure the best possible care and access to social and creative pursuits.

The team within the home provides a loving and safe environment. Stimulating activities are available with the aim to fulfil the wishes and needs of the residents, whatever their requirements and outcomes.

Show Dene Grange Care Home on the Map

Care Provided by Dene Grange Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elita Klive (Home Manager)
  • Admission Criteria
    • NHS, Local Authority, Private.
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Dene Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Dene Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome. Should you require further information, please contact the home.


  • Parking

  • Car park on site.


Dene Grange Care Home Reviews (63)

Total of 63, showing 21-40
9.7

Dene Grange Care Home has a Review Score of 9.7 (9.734) out of 10, based on 12 reviews in the last 2 years. Over all time Dene Grange Care Home has 63 reviews.

Overall Experience

  • 50
  • 13
  • 0
  • 0
  • 0

Date Published

63
6
9
12
51

Review from Sue G (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very difficult few months, our dad moved to Dene Grange. From day one the service has been excellent. Nothing is too much trouble and when we had some issues with Dad settling, the staff continually looked for answers and solutions to his behaviour issues. They have been exceptional in getting
to the bottom of these problems and he is now very content and settled. Such a relief for us to know he is settled, happy and well cared for.
Some of the rooms are a little dated but are functional and very clean. This is not a complaint and the standard of care Dad receives is far more important.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Dear Sue,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted at how he has settled in. Your comments regarding the rooms are noted and we have scheduled a redecoration programme over the summer. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Dene Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy V (Sister of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way away from Hexham so am not able to visit regularly. On my only visit last year I was impressed with the care my brother receives and the friendly atmosphere. This is also apparent from their Facebook page. As my brother has dementia I am not able to communicate directly with him and
he does not go on Facebook, hearing of this one of the staff there has privately sent me a photo and an update. This meant a great deal to me and I think shows the individual attention the residents receive.

Reply from Paul Millar, Marketing Manager at Dene Grange Care Home

Dear Dorothy. Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. It is our pleasure to care for your brother and look forward to welcoming you in soon. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa W (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has improved since his care in Dene Grange, he is very happy and content there. The staff are all very attentive and competent. I would not hesitate to recommend Dene Grange to anyone who needs care.
They are always doing activities with residents that are very relevant to the residents.
During
this pandemic, the visiting has been so well managed. I always get time to see my dad and have good quality time with him.

Reply from Shellene Armstrong, P A at Dene Grange Care Home

Many thanks for your review and feedback for Dene Grange Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane H (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Dene Grange since April 2017. I viewed four other care homes in the area that catered for dementia. I immediately felt the warmth and understanding when I walked into the building. The staff do an amazing job and are very loving and caring. They really do understand Mum's needs and always
keep me informed of any changes. Throughout Covid they have arranged weekly video calls and socially distanced visits which have been lovely. It may not be the prettiest home but it’s the level of care that is important. I can’t recommend Dene Grange enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat B (Wife of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a break, as a full-time carer for my husband, Dene Grange came to my rescue. He was well looked after, by caring, dedicated staff. He was only to be there 1 week, unfortunately, he took il l2days before he was due to go home. The quick action to send him to hospital was commendable. Due to
this fastness, he was given antibiotics quickly for a urinary tract infection. I would recommend Dene Grange to anyone who needed care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this home over a year now. I took him from another care home as they could not meet his needs. Since being with Dene Grange, I have seen a massive improvement in my dads care. The staff and management are so very helpful and go beyond care. They are wonderful with the residence, their
compassion is second to none. My dad is now very clean. They update me straight away with any problems. The manager is very approachable, and one particular lady is very good at her job as are all the staff. I can now rest knowing dad is so well cared for after years of worry. Dealing with Alzheimer's is so difficult. They don't get paid enough for all that they all do for all the residence. I thank them every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for Mum in Dene Grange is exceptional. All the staff are very, very kind and show Mum real love and affection. Mum is in the late stages of dementia and is not mobile. Nothing is too much trouble for the staff - and this has been the case since she became a resident just over four
years ago. The recent change to new ownership of the home has been really positive - there has been some much-needed redecoration and refurbishment and a sense that the company are trying really hard to do whatever they can to make things better for the residents and the staff team - despite the current challenging circumstances.
Communication with families is very good and I have really appreciated this during the lockdown. Equally, the arrangements for safe visiting have been well managed and my brother and I have been made to feel very welcome. We both feel that our choice of Dene Grange for Mum was absolutely right. Our heartfelt thanks to all the staff. They are wonderful people.

Reply from Amanda Cunningham, Operations Director at Dene Grange Care Home

Thank you for taking the time to give the home and its team such much needed positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary B (Sister of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, with advanced dementia, was transferred here from Cheltenham less than two weeks before the COVID-19 lockdown but settled instantly despite our being unable to visit after her first week. She clearly felt well cared for. The staff are always friendly and kind and ready to answer any queries.
They locked down early and have remained coronavirus free thanks to hard work and diligence, so for the last month, we have been able to visit again (by appointment), seeing her at a 2m distance. The staff are always helpful and supportive and make an effort to provide for patient needs, despite funding constraints. I am unable to comment on specific provisions, activities and facilities due to restrictions of access during Covid-19.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Wife of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was so happy after my visit today. The carer had gone to great lengths to make both of us, particularly during the pandemic, comfortable and communication the very best possible. The carers understanding and concern was the very best it could be. She showed love and great patience cannot praise her
enough. I had been two worried during the many weeks I had been unable to see him but can now be at peace knowing he is happy and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved in last March when his Alzheimer's and frailty meant he could no longer stay in his own home. It was a move I had dreaded as he was so private and independent. But the staff were so caring and professional that he settled extremely well, very happy in his good-sized, comfortable room with
a view of a garden. Each section of the home has a lovely lounge and dining area for a max of 12, giving it a calm atmosphere. Dad was encouraged to use communal areas and join in activities but usually preferred to enjoy his own peaceful space, watching passers by, while staff kept a good eye on him. I could visit any time and staff were always helpful and caring to me as well as Dad, and always happy to resolve any problems. They were truly devastated when he passed away in hospital in December. I know they would have managed end of life care with dignity and compassion. While I'm relieved he doesn't have to face COVID, I know the staff are still going above and beyond for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne N (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my dad is in this care home. He is settled and the staff are fantastic. They have done an outstanding job throughout the Covid-19 pandemic. Could honestly not ask for more. Thank you to all the staff.

Reply from Amanda Cunningham, Operations Director at Dene Grange Care Home

Thank you for your review and positive feedback. The team at the home have worked extremely hard during the pandemic.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna M (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place. Really amazing staff.
They’ve looked after my mum for the past year and have been wonderful.
They go above and beyond their normal duties to ensure residents are safe and enjoying themselves.
Couldn’t recommend this place enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my mother receives and especially happy with the friendliness and professionalism of the staff I have come into contact with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline M (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Dene Grange Care Home since December 2017. I have found the staff very helpful and supportive. My husband is treated with dignity and respect and they always have a kind word for me when I visit.

Reply from Ronnie Cavanagh, Marketing at Dene Grange Care Home

Thank you for letting us know how we are doing at Dene Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Brother of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful. If there is a problem with somebody, they quickly and carefully persuade them to relax and change what they were doing. The rooms are pleasant and the common rooms bright and well laid out.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Tony, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Dene Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again soon. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Husband of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in residence for nearly six months. The care, attention and patience is just so good that it keeps me settled, even if I would so much like to have her at home, I cannot. Dementia is so horrible and difficult. I am putting N/A for activities as my wife would not take part from the start
of her time.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Michael, for your comments about your recent visit to Dene Grange Care Home. We are happy to hear it was so positive. Thanks again and have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was made very welcome and comfortable from day one in the home. All the staff are very loving to both residents and their visiting family. The time, care and nursing he received at his final time was excellent, giving myself and family the reassurance that he was peaceful and importantly had
someone with him. I could not praise the staff more highly in their care of my dad.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you for your comments about your recent experience at Dene Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E E (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring friendly atmosphere and wonderful staff who made my father's last months easier and he died peacefully - a great comfort to us and staff could not have done more.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you for your kind comments about your recent experience at Dene Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We really appreciate you letting us know how we are doing and that you found our staff to be so supportive during your experience here. Thank you once again for the wonderful review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother seems settled and happy to be here. Facilities and food and very good. Room is good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, John, for sharing your experience of Dene Grange Care Home. We really appreciate you taking the time to provide your feedback. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer C (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law has settled in well and she looks well. She enjoys her meals and we are very happy with the home knowing she is safe and well cared for. Nothing seems to be too much trouble for the staff. We left her today playing dominoes with the residents so she has plenty to fill her time. Overall
we are very pleased with her care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Jennifer, for sharing your recent experience of Dene Grange Care home. We are happy to hear it has been so positive and that you have been pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Have a fantastic day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Dene Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Dene Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dene Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Elita

Elita Klive

Job Title: Care Home Manager

Joined: 2004

Meet Elita Klive, Care Home Manager at Dene Grange in Hexham.


With over 30 years in nursing and social care, Elita Klive brings extensive experience and compassion to her role as Care Home Manager at Dene Grange, where she has worked for the past 20 years. Originally from Latvia, Elita’s career spans roles in paediatric care, a women’s ward, and a TB hospital, before dedicating herself to the care home sector in England.


She holds a Level 5 qualification in Social Care and is a Registered General Nurse (RGN). Passionate about dementia care, Elita ensures residents receive dignity, respect, and personalised support. She leads her team in providing a safe, caring environment, always aiming for quality and continuous improvement to make a positive impact on residents' lives.


Dene Grange

Dene Grange Care Home

Job Title: The Care Team

The Dene Grange Care Team are a group of well-trained healthcare professionals. Empathetic and caring.