Dene Grange Care Home

Dene Road, Hexham NE46 1HW
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9.7 63 Reviews
  • Dene Grange Care Home, Hexham
Dene Grange Care Home in Hexham provides residential and nursing care, including to people with complex needs such as dementia. The care is provided by the dedicated team on an individual basis with kindness, empathy and compassion.

Respite care is available for those who need a break knowing that their relative is in a safe and welcoming environment with expert care tailored to their needs.

The home aims to deliver the highest level of dementia care to its residents. This is done through a bespoke care plan to ensure the best possible care and access to social and creative pursuits.

The team within the home provides a loving and safe environment. Stimulating activities are available with the aim to fulfil the wishes and needs of the residents, whatever their requirements and outcomes.

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Care Provided by Dene Grange Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elita Klive (Home Manager)
  • Admission Criteria
    • NHS, Local Authority, Private.
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Dene Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,225
  • (these prices are only a guideline, please contact Dene Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome. Should you require further information, please contact the home.


  • Parking

  • Car park on site.


Dene Grange Care Home Reviews (63)

Total of 63, showing 41-60
9.7

Dene Grange Care Home has a Review Score of 9.7 (9.734) out of 10, based on 12 reviews in the last 2 years. Over all time Dene Grange Care Home has 63 reviews.

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Review from Joyce Q (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care here for 10 years and I am extremely pleased with the standard of care she has received, particularly in the latter years. The present manager is friendly, dedicated and helpful and runs the home with great care and professionalism. These qualities are also reflected in her
staff. The manager is always genuinely interested in her residents and their families. This helps to make visits positive experiences. All members of staff are approachable and helpful and do their utmost to ensure the best of care for residents and their families.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Joyce, for your comments about your recent experience at Dene Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again and have a fantastic day!


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Review from Bernard Q (Son-in-law of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have accompanied my wife on many visits to see her mym and I have always been impressed with the standard of care and professionalism of the home manager and her staff.
They are dedicated and caring and always polite and approachable. We appreciate the challenges in caring for residents with severe
dementia but always impressed with the staff and their positive attitude to make the best of situations with a high quality of care and attention for the needs of the residents. Without a doubt, I would recommend this care home to others seeking similar care and treatment for their relatives.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Bernard, for taking the time to share your experience of Dene Grange Care Home. We're happy we could meet your expectations! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again for the recommendation, and have an amazing day!


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Review from Michelle B (Daughter-in-law of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to both my father in law and mother in law has been and continues to be excellent. I would have no hesitation in recommending Dene Grange Care Home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Michelle, for your comments about your recent experience at Dene Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again for the recommendation, and have an amazing day!


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Review from Samantha B (Friend of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looks after the patient very well. Very good at accessing the patient's needs. Staff very helpful and friendly.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Samantha, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Dene Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Mary R (Sister of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was just so well looked after. In the time he spent in Dene Grange, from the management right down to the laundry staff.
The nursing staff were second to none, they not only looked after my brother, they made time to look after his family too.
We are so grateful to each and every one of
them.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Dene Grange Care Home

Thank you, Mary, for your lovely comments following your experience at Dene Grange Care Home. We really appreciate you taking the time to let us know how all the staff are doing and are extremely pleased to learn that you felt supported throughout. Thank you once again for such wonderful feedback about our home and staff.


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Review from Christine R (Granddaughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always so happy with the care my grandad receives.
He is always clean and dressed smartly.
Dene Grange is always so clean and all the staff are truly amazing.

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Review from Susan C (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the level of care is very good. The staff are understanding, empathetic and kind. Personally, I feel the food could be improved, a more healthy diet with fruit, veg and more water available between meals. Most of my visits are at weekends so I rarely see the managers of activities. Staff do
keep me informed on my mother's health and call me regularly with updates.

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Review from N H (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home excellent!! I couldn't fault it. The staff are superb and very friendly and helpful. The place is always spotless and my mother seems very happy!

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Review from Margaret Joyce M (Wife of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my husband is receiving.

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Review from Carole T (Partner of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy about the care my partner gets in Dene Grange, the staff are superb, kind and caring and they always make me so welcomed when I visit.
My partner has settled in very well, he enjoys talking to the carers, he also enjoys his meals, especially the puddings.
I have no regrets about my
partner going into Dene Grange and I know he is well cared for.

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Review from Brenda W (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff I met to be very patient and kind with the residents. Nothing was too much trouble and they did it in a caring manner. There was always someone on hand when needed. The staff from the matron in charge who came in herself to attend my husband down the line from head carer to all
the other carers could not have done any more for my husband. They all deserve a big thank you.

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Review from Janet G (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Dene Grange for a short time before his death. He received outstanding care and was treated with dignity and unfailing kindness and attention to his needs. Without exception, every member of staff demonstrated exemplary care. It was a great comfort to his family.

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Review from Debbie C (Daughter-in-law of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Very clean. Very friendly staff. Partners mother is very happy staying here.

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Review from Desmond R (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Clean home and mother settled very well in this environment since arriving here in 2015. Mother receiving the best of care available which is a great comfort to the family as well as my mother. Would recommend Dene Grange to anyone. A well run home.

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Review from Kate H (Granddaughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the home my granda lives in because this is home and everyone is one big family. The staff are amazing, us as a family have struggled with granda's dementia and find it upsetting but the staff are so lovely and reassure you. My granda is safe and I couldn't thank the staff
more, you guys are fantastic

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Review from Harry (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dene Grange Care Home provide a very caring and sensitive attention to all residents at all times. They are also a vital communication with family at all times of illness or emergency. I can't thank them enough.

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Review from Jayne L (Daughter of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care home/staff. I know Dad is a challenge but nothing is ever a problem. Dad is very content here.

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Review from Neil R (Son of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After initial issues settling in, familiarisation, privacy and routines etc, my Mum has seemingly settled in well. The staff seem friendly, talkative and prepared to meet needs. I have been phoned regarding issues such as falls/other and on-going medication has been remarkable, in terms of her health.
My Mum is currently happier here and the latest assessment with an NHS nurse was positive, especially since her hospitalisation.

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Review from Jane K (Daughter of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother reports to me that she "feels safe here" and to me, that's worth the world. The staff are incredibly kind and sensitive to my Mum and very supportive to me. They don't get paid enough for the complete care they deliver.

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Review from Philip R (Son of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care that dad receives.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Dene Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Dene Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dene Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Elita

Elita Klive

Job Title: Care Home Manager

Joined: 2004

Meet Elita Klive, Care Home Manager at Dene Grange in Hexham.


With over 30 years in nursing and social care, Elita Klive brings extensive experience and compassion to her role as Care Home Manager at Dene Grange, where she has worked for the past 20 years. Originally from Latvia, Elita’s career spans roles in paediatric care, a women’s ward, and a TB hospital, before dedicating herself to the care home sector in England.


She holds a Level 5 qualification in Social Care and is a Registered General Nurse (RGN). Passionate about dementia care, Elita ensures residents receive dignity, respect, and personalised support. She leads her team in providing a safe, caring environment, always aiming for quality and continuous improvement to make a positive impact on residents' lives.


Dene Grange

Dene Grange Care Home

Job Title: The Care Team

The Dene Grange Care Team are a group of well-trained healthcare professionals. Empathetic and caring.