Canterbury House

77 Dyserth Road, Rhyl LL18 4DT
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8.7 49 Reviews
  • Canterbury House, Rhyl
Canterbury House offers a depth of expertise for dementia care requirements, as well as being experienced in nursing and residential needs and available for day care.

The property is a Georgian building that has been purposely converted into a modern care facility, benefitting from a spacious interior, whilst being large enough to incorporate a number of specialist units and a hairdressing salon.

Residents have personalised care packages, in which an appropriate level of care has been outlined in order for professionals to be well-informed of any particular requirements.

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Care Provided by Canterbury House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gary Roberts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Canterbury House Reviews (49)

Total of 49, showing 1-20
8.7

Canterbury House has a Review Score of 8.7 (8.704) out of 10, based on 10 reviews in the last 2 years. Over all time Canterbury House has 49 reviews.

Overall Experience

  • 36
  • 10
  • 0
  • 1
  • 2

Date Published

49
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Review from Jonathan D (Stepson of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is.
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and
leave.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues who will be over the moon to hear how happy you are.


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Review from J D (Partner of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble.
The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your amazing review of Canterbury House and your kind words about our home and team, your feedback and 5-star scores will be shared with all our team.


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Review from T T (Daughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled there. The staff/management are really good with her, even on her challenging days. Quality of the bedroom furniture is poor and her clothes often do not end up back in her room from laundry. It is difficult in a nursing home to get the balance right - but as mum does not suffer with
dementia, I feel that she could be doing more activities/exercise. She often wants to go in the garden (in Summer) but they are not allowed.

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Review from J C (Daughter of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I found Canterbury House Nursing Home terrible. Staff abrupt and not approachable. Building layout not good as some rooms out of sight leaving clients vulnerable as not seen. Deputy manager very loud and unsympathetic towards my mother's needs. No entertainment for clients or games notices in 6 weeks.
Food left in front of clients and left to go cold when not assisted. Care very poor and would not recommend this nursing home.

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Review from S T (Son-in-law of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Family were left with little option but to accept this home following a revenge eviction from a previous care home which resulted in a 5 week hospital stay and suffering a stroke in hospital. Regrettably, our experience of the dementia care industry was not improved upon by Canterbury House. The building
itself is more akin to a prison block, very loud acoustics, no activities and low staffing levels aggravated by a clear lack of experience. The overall end of life experience was so obviously lacking from management down, no more so that in the last days. My advice to everybody is pray you do not get dementia.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for taking the time to leave a review, Dementia is a difficult and challenging illness and we are very sorry for your family's loss.


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Review from C W (Sister of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank or praise the staff in the care home enough. They all, without exception, treat the residents with such dignity it is humbling to me. I visit my sister frequently and no matter when I wander in the staff are working hard to fulfil the needs of all the residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful 5-star review and recognition of our team, your fantastic feedback will be passed to our team.


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Review from L H (Wife of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Canterbury House has been wonderful with my husband. The staff have gone above and beyond in their care for him the nurse on his floor has been so approachable and amazing and keeps me informed of any changes and updates on my husband.

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Review from Steve H (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had difficulties finding a suitable EMI Nursing Home following my Mum's discharge from a secure mental health ward. It's so difficult finding details of the home with the right level of service, and 2 suitable homes refused her admission due to behavioural concerns. But, once we visited
Canterbury House we were greeted with a 'can do' attitude and her transition from hospital to her ensuite room at Canterbury House couldn't have gone better. Since then we continue to be delighted with the level of service. The staff are really lovely and the nurse always keeps us informed of any issues they are attending to. When we advise of our intention to take her out for lunch, she is always ready and her medications are up to date. We feel reassured that she is safe and well cared for. This is also the first home she has been in (she's been in 2 previous residential homes) when she isn't constantly trying to leave. She seems much happier there which is a big relief to us.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful review about Canterbury House and our team. We are very happy to hear your mum has settled well and you are happy with her care, this fantastic feedback will be passed on to all our team.


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Review from Jeanette R (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad spent the last 20 weeks of his life before he recently passed away at this fantastic care home. It was the hardest decision for us to have to make for our Dad, but we were no longer able to provide him with the specialised care he needed. We are so glad that we chose this home where he was treated
with so much kindness and dignity by all the staff. We were involved and kept up to date at all times on his everyday needs. He did seem as happy as he could be and settled when we visited him most days. He was always very clean and very nicely dressed, and we couldn't have asked for any more. We take great comfort that he spent the last weeks of his life with lovely, caring staff who go over and above what is expected of them. The manager and staff of this home are truly marvelous and we would like to thank you all so much for looking after our Dad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful review and amazing feedback for the team, this will be passed on to them all!


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Review from D F (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff... go above and beyond for my lovely mum's needs. Nothing is to0 much trouble... my mum is always well presented... we are always informed of any changes regarding medication etc... the nurse in charge on my mum's floor is so lovely... you can see the caring side in her... the
residents also love her as they follow her as she is such a lovely person... the manager is also a lovely caring lady... cannot recommend this lovely place enough... l can rest assured my mum is happy, safe and well.

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Review from Melanie T (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are friendly and nice to speak to. Activities should be on a regular basis or staff to take residents out in wheelchairs for a short walk, stimulating their brains. The garden is wasted space, should be designed with EMI residents in mind - sensory plants, colourful plants and sun catchers. Clothes
are ruined by laundry staff - knitwear is shrunk and we have to dispose of. Clothing - unironed, clothes missing and also seen being worn by another resident (name and room number on labels). Bedding - creased tightly, especially top sheet, looks scruffy. Burnt toast should not be served and is unacceptable and unappetising. Soft palatable food should be given to those requiring it and if on their care plan.
No hand towel in room - ever.
Cold drinks to be in residents' proximity when in their rooms so they can drink when thirsty and not just when it is "time".
Personal presentation is important - tidy, clean clothes, hair combed, shower. People with dementia should be treated with pride and dignity. They rely on carers for this and it should be adhered to. My dad would be mortified if he thought he has been left to walk around in pyjamas, without slippers or dressing gown, or clothes un-ironed and shrunk in the tumble dryer

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your positive feedback about our colleagues, we will certainly be looking into your other concerns and appreciate all comments that can help improve our homes.


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Review from Mandy B (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Canterbury House Care Home three months ago and all the staff have been extremely welcoming to him and all the family. The manager has been particularly helpful and reassuring to us as a family and has gone out of her way to ensure my dad is happy and settled.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for leaving us such a fantastic review - your feedback will be passed on to the Canterbury House care team and manager.


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Review from Alexander H (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted under emergency care. All the staff have been excellent with my dad as well as ourselves when visiting. The home deputy has been absolutely amazing with her help and advice. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you so much for taking the time to review our home, your kind words and excellent feedback will be passed on to our team and Deputy Manager.


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Review from Richard H (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very communitive, always help my dad when they can. The understanding and patience they have is very welcoming.

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Review from Christine B (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident at Canterbury House in April this year. Being an emergency admission, I was unable to visit beforehand and didn't know what to expect. I have been so pleased with the way my husband has been treated and cared for by all the staff. They are so pleasant and cheerful both to
the residents and visitors alike. I am particularly impressed with the nursing staff, who know just what is needed. His room is spotless and tidy, and his appearance is good. Although I would love to have my husband back home with me, I feel he is in the next best environment. I couldn't be more grateful.

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Review from Yvette V (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted as an emergency in April 2022. We had been looking at residential homes in Conwy, but circumstances changed, and he had to be moved very quickly. We initially had reservations as the building looks forbidding, and my dad had a nasty fall on his first night there. We had no experience
of care homes at all. However, six weeks on, my mum and I are extremely happy with the care he has received. The deputy manager has given lots of her time explaining his condition and how she wants to treat him. The other staff, from carers to orderlies, are helpful and friendly. My dad is occasionally aggressive and difficult, but they still treat him with sympathy and understanding. We are grateful to all for making a difficult process much easier.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your honest and positive review. We are glad to hear your dad has settled in and you feel happy and comfortable with him in Canterbury House. Your kind words will be passed to our care team.


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Review from D G (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care of Canterbury House Care Home for a number of years.
The care my father receives is fantastic. As a family, we are really happy with everything.
There is a new activity lady in post and she is making great progress with Dad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your lovely review - we will be passing your kind words on to the Canterbury team.


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Review from Sarah J (Wife of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Canterbury House Care Home for a few months now. He settled really well from the day he arrived.
The staff have been so caring with him and with us as a family.
It’s really frightening putting your loved one into the care of others. I couldn’t ask for a better team to look
after my husband. Can't thank them all enough.

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Review from Shirley E (Wife of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a visitor at your care home once a week to visit my husband and my family think that the work your carers do is so great with my husband. Love that he is still a happy, smiling and gentle man.
God bless all that you do. When any of our family visit you treat us so friendly.

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Review from Arthur K (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Canterbury House have always shown the utmost respect when dealing with all parties of the family. They keep us well informed and staff are very welcoming.

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Current Review Score: 8.7 (8.704)

Overview of Review Score

The Review Score of 8.7 (8.704) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.120 for Canterbury House is calculated as follows: ( (79 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (10 Poors x 2) + (13 Very Poors x 1) ) ÷ 117 Ratings = 4.12

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.584 Points relating to the number of positive Reviews for Canterbury House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 8 Positive Reviews ÷ 10.2 = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Canterbury House

What types of Care is Canterbury House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Canterbury House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Canterbury House have?

There are 51 Single Rooms.

What are the Facilities & Services at Canterbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Canterbury House to the centre of Rhyl?

1.1 mile(s) as the crow flies, distance by road may be significantly further.