Preswylfa

20 Russell Road, Rhyl LL18 3DD
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8.1 26 Reviews
  • Preswylfa, Rhyl
Preswylfa is a privately owned service that is registered for both nursing and elderly care, with a seventy-bed capacity meaning it makes a vital contribution to healthcare in Rhyl and surrounding areas.

A flexible service includes offering residents access to hairdressing and beauticians, religious services, physiotherapists and opticians, as well as GPs and specialist nurses.

Preswylfa has a number of refreshment rooms, making for a warm social atmosphere, together with a large conservatory and smoking area, and en-suite bedrooms throughout.

Preswylfa holds daily activities by both the dedicated care team and external entertainers and musicians.

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Care Provided by Preswylfa

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 68 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gary Roberts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Preswylfa Reviews (26)

Total of 26, showing 1-20
8.1

Preswylfa has a Review Score of 8.1 (8.055) out of 10, based on 6 reviews in the last 2 years. Over all time Preswylfa has 26 reviews.

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Review from S P (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is overall happy at Preswylfa. She is safe and looked after well. She feels that the food selection is good and has no complaints.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for leaving such a lovely review about Preswylfa Care Home, your fantastic feedback will be passed to all the team.


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Review from D S (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and drink- Food is not always up to standard, for example, cheap cuts of meat. Friday fish is in a roll? With a small amount of flakey fish.
Activities- Two members of staff work really hard but not many residents take part. There isn't an activity every day. Suggest a singer/magician/dancer
etc. for a change.
Value for money- Quality of food and lack of regular activities are letting the home down. Do activities have enough budget and input?

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for sharing your review with us and your fantastic scores concerning care and cleanliness of Preswylfa. Your feedback is very appreciated and a great opportunity for us to look to improve our home, these will be passed to the relevant teams regarding food and activities.


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Review from F A (Wife of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff excellent. Hard-working, caring and understanding. The room my husband is in is rather small, but they are probably all the same, more or less. It would be improved with fresh paint on the wall from the door to the bathroom. Also, the carpet is grubby. The staff say it is harder pushing
wheelchairs etc. on the carpet than it would be if the floor was laminate for example. However, taken as a whole, I think the home is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review and lovely comments about our Preswylfa team, I will be passing your feedback on regarding paint and carpet to our Estates team to see if this is something we can look at for you.


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Review from A P (Friend of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff and very professional and caring, even if understaffed, they show to try their best. I am happy with my friend's care and will miss all of you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review your lovely comments will be passed to the team.


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Review from R W (Partner of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run and staff are polite and friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team


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Review from Susan R (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather wasn't coping at home, so came into the care home. The staff here are very friendly and professional, the environment is light and airy. The activities team have brought him out of his shell, he is more social now, he's able to get his hair cut and a chiropodist attends. He has chosen
to use his own bedding and bring a couple of things from home. He gets his meals cooked, he's not always happy with them, as he is a fussy eater, but the staff try to offer something else. They have regular entertainment and theme days. He is very happy here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words, your feedback will be passed on to our team.


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Review from J M (Father of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been a resident of Preswylfa for approximately 12 years, she has been treated with the utmost dignity and respect by all the staff.
We would not hesitate in recommending this home to anyone. All the staff are very helpful. There are plenty of activities for the residents to take part
in, regular entertainment in the form of films and singers.

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Review from Philip C (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Good to know my mum is in a good care home.

Reply from Tina Thompson, Regional Manager at Preswylfa

Good Afternoon Phillip, Thank you for leaving a lovely review regarding Preswylfa, it is very much appreciated.


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Review from Y E (Daughter of Resident) published on 13 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before the lockdown, I visited my mum nearly every day - I could see how well she was and the first-class treatment that she (and all the other residents) were having. I was always met with friendliness, and they would kindly give me a drink of tea. I was also encouraged to take part whether it be jigsaws,
craft, quizzes or just watching the TV. There was a sense of community, and that made everything light-hearted. The marks reflect the high-standard both pre lockdown and during covid-19 outside visiting.

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Review from Kelly J (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful home! Amazing staff, they could not try any harder for my mother. Nothing is too much effort, a home from home care home, it’s no bother us taking her out for meals or us bringing in a take away. We feel we have got our mum back. The home always smells fresh, not like the stigma that
care homes smell of urine. Amazing! Thank you to all in Preswylfa; nurses, managers, care staff, cleaners and cooks. Thank you for helping me get my mum back.

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Review from Jane S (Great-Niece of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My great Uncle spent the last couple of months here before he sadly passed away yesterday. There were many issues that needed ironing out but they are not as pressing as yesterday when I went to collect his personal belongings at 4pm as arranged and walked straight into the unlocked room where he still
was, uncovered. It was devastating and not one member of staff spoke to us as we left. Total disregard for any loss.

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Review from A B (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for, the staff treat her as if she was family. The room is decorated to her choice with her pictures. The menu is amazing and the kitchen team cater to her needs. I was nervous about the care home experience but all I can say is amazing things about Preswylfa.

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Review from M M (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, I am more than happy to live here.

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Review from E W (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seem to be extremely kind. Mother seems happy most of the time and facilities are very good.
The nursing staff are good.

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Review from K W (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While I have only been here a short time, I have only the utmost respect towards all members of staff. No matter what you may be suffering from, and also the fact you are also away from family, each member of staff is always on hand to 'make' life being there and to comfort your needs and worries. I
personally have the greatest 'thank you' to you all, who have taken the time to care for everyone here, especially myself.

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Review from Carita D (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in Preswylfa as a very poorly woman after having a stroke.
She is receiving the care that she needs and has improved immensely. She looks like she did before her stroke and is getting the right nutrition to strengthen her up.
The carers are excellent with mum and she loves the home.

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Review from Michael P (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff look after me well. I can do as I please. Nothing is too much for them. I stay in bed a lot of the time but if I call my bell, they are there. The food is enjoyable too.

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Review from Shirley T (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and helpful. They keep the family up to date with health issues. The rooms are always clean and tidy.

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Review from D E (Wife of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are happy with the care home and the staff are friendly.

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Review from E J (Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after, staff show me love and care, I enjoy the musical afternoons.

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Current Review Score: 8.1 (8.055)

Overview of Review Score

The Review Score of 8.1 (8.055) out of 10 for Preswylfa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.014 for Preswylfa is calculated as follows: ( (16 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.014

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.041 Points relating to the number of positive Reviews for Preswylfa is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 6 Positive Reviews ÷ 13.6 = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Preswylfa

What types of Care is Preswylfa registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Preswylfa provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Preswylfa have?

There are 64 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Preswylfa?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Preswylfa to the centre of Rhyl?

0.2 mile(s) as the crow flies, distance by road may be significantly further.