Bradshaw Manor Care Home

2 Chester Street, Rhyl LL18 3ER
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9.9 90 Reviews
  • Bradshaw Manor Care Home, Rhyl
Bradshaw Manor is a purpose-built home set in landscaped gardens adjacent to the main promenade in Rhyl.

The home provides 24-hour nursing care and support to older people. Bradshaw Manor also provides dedicated dementia care for people living with dementia, including Alzheimer’s disease.

The main town is within easy walking distance of the home and enjoys excellent public transport links with a bus stop right on the doorstep.

Bradshaw Manor is surrounded by a wealth of local attractions including the Rhyl Pavilion Theatre, the events arena and a lovely bowling green.

The home enjoys the best of both worlds in terms of its location with Chester just 30 minutes' drive away via the A55, and the beautiful Welsh countryside and the landscapes of the Conway Valley and Llandudno quite literally on their doorstep.

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Care Provided by Bradshaw Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elaine Coulton (Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bradshaw Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are subject to assessment. Private ,Local authority and CHC and FNC are accepted

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Bradshaw Manor invites visitors to the home. Please call to arrange a tour of facilities or to visit loved ones.


  • Parking

  • Parking is available on site.


Bradshaw Manor Care Home Reviews (90)

Total of 90, showing 21-40
9.9

Bradshaw Manor Care Home has a Review Score of 9.9 (9.930) out of 10, based on 22 reviews in the last 2 years. Over all time Bradshaw Manor Care Home has 90 reviews.

Overall Experience

  • 70
  • 18
  • 2
  • 0
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Date Published

90
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7
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Review from Catherine D (Wife of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff absolutely wonderful, nothing is too much trouble. They are always willing to do things if they are asked. My husband is very happy at the home and nothing is left until later on which does happen. He recently celebrated his 90th birthday and everything was well arranged, chairs table
etc and staff once again made it possible. I can't say any more about the home as everything is spot on. Everything I say is true.

Reply from Elaine Coulton, General Manager at Bradshaw Manor Care Home

Thank you so much for your lovely review. We are delighted to hear how happy you are with everything and that you all enjoyed the celebrations for your husband's birthday.


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Review from David R (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my dad last year until his passing in December. Every single person at Bradshaw Manor go above and beyond and exceed all expectations. Treated my dad and myself like family and I will hold Bradshaw Manor and all staff in my heart forever. Thank you so much for all you did for us.

Reply from Elaine Coulton, General Manager at Bradshaw Manor Care Home

Thank you for your lovely review. It was an absolute privilege to care for your father and support you all as a family.


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Review from R H (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A shame no activities and very little interaction for residents. Walking up and down the same corridor cannot be great for anyone’s mental health. Staff are very friendly to be fair. The accommodation is quite modern and comfortable to be fair.

Reply from Elaine Coulton, General Manager at Bradshaw Manor Care Home

Thank you for your review. We would welcome the opportunity to discuss your concerns and will be in touch to arrange a time to discuss the areas raised.


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Review from Hazel R (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can be sure of a great welcome at Bradshaw Manor. The nursing home, in my opinion (I have visited every week for six months), is an extremely well-run care home. The atmosphere is warm and friendly and all the staff that I have had dealings with, have been enthusiastic, supportive, understanding
and helpful. Staff morale is great and I can always sense that the management and team on the ground, work hand in hand to create a great team spirit, which rubs off. I am a super fussy person and yet can't find any faults with the way my father has been treated. Overall, a clean, safe, efficient, sympathetic and caring place for residents who need support, security and kindness.

Reply from Tracey Greenway, Regional Support Manager at Bradshaw Manor Care Home

Thank you for taking the time to write a review for us, when you are next in the home please could you come and see us so that we can ascertain if there is anything we can do regarding food and drink as I note you have taken 2 stars away, we may be able to help and improve.


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Review from P L (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming here for several months and have no concerns on how my mother is looked after. The meals provided are well made and my mother likes most of them. As for the care, I have no problems, as my mother likes the carers.

Reply from Tracey Greenway, General Manager at Bradshaw Manor Care Home

Thank you for taking the time to review our home we really appreciate it.


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Review from S W (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love visiting as all the staff are always welcoming and always give us detailed updates on Mum. Great to see the activities are back on track at the home after some challenging times. The staff are brilliant and I thank them for all their hard work.

Reply from Tracey Greenway, Regional Support Manager at Bradshaw Manor Care Home

Thank you so much for taking the time to review us, we do appreciate it.


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Review from J M (Friend of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The food made by the manager was beautiful the eggs were lovely and the bread and butter pudding. The people loved it. Hopefully, the chef will cook it again, please. The bacon was nice too and the cheese and cucumber sandwich was good.

Reply from Donna Woodruff, General Manager at Bradshaw Manor Care Home

Thank you so much for this lovely review. I will share it with my catering team who will be delighted.


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Review from Sandra W (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Bradshaw Manor Care Home from hospital on the 24th February 2022. Sadly my mother passed away exactly two weeks later on Thursday 10th March. As a family, our only regret, is that Mum wasn't in Bradshaw Manor, months or even years earlier. Every member of your staff, was
absolutely amazing. They were all professional, friendly, caring and lovely. Well done Bradshaw Manor.

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Review from B W (Sister of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am perfectly happy with my sister's care. She always appears happy on the times when visiting is allowed etc.

Reply from Pam Brown, Regional Manager at Bradshaw Manor Care Home

Thank you so much for this review, it is much appreciated.


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Review from C W (Friend of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy that I know my friend is looked after in a safe place and the staff makes my friend happy and she feels safe and I feel happy knowing my friend feels that.

Reply from Pam Brown, Regional Manager at Bradshaw Manor Care Home

Thank you so much for taking the time to review our home, it is really appreciated.


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Review from Alexandra W (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Bradshaw Manor at the end of 2020. It was a difficult time for us all but the staff went out of their way to help her settle in. She is provided with a high level of care to meet her individual needs. We are kept updated regarding any changes to her health or care plan. We are always
greeted with a smile and feel everyone has gone above and beyond to look after all of the residents in these difficult times. The warmth from all of the staff comes across and we feel they genuinely care about our loved ones and treat them with compassion and dignity. There is a wide variety of activities for the residents to join in and we receive regular newsletters and photos to keep us up to date with life in the home. Thank you to the whole team.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you so much for this really lovely review, we are very grateful.


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Review from Ruth S (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words to express how grateful I am to have found Barchester Bradshaw Manor Care Home to take care of my lovely Dad. From the moment he arrived, the staff have treated him with dignity and understanding and to see him so content means the world. All the staff genuinely care about
their residents and will do anything they can to ensure the resident's needs are met and that they are happy. In all honesty, every member of staff I have encountered has been kind, compassionate and simply lovely!

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Please accept our sincere condolences to you and the family at this difficult time. Thank you for taking the time to leave a review, we value all feedback as this helps us to improve our service where required and it was our pleasure to care and support your Father. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A J (Granddaughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we viewed several homes in the Rhyl area and by far Bradshaw Manor stood out from the rest. All the staff were extremely friendly and what was available activity wise was second to none. We were very nervous to move my nan into care because she was always adamant she never wanted to go in
but since being at Bradshaw Manor she has improved socially which we felt she was really lacking and as a family we feel we have made the best decision.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Karen W (Niece of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Bradshaw Manor for 18-months. I turned up unexpectedly and was welcomed to look around straight away. All the staff I chatted to were friendly and knowledgeable. My aunt settled very quickly which I wasn't expecting as she doesn't take kindly to changed and likes her independence.
The staff treat her with dignity and respect, and my aunt is so settled. I get regular updates via post and phone calls ( I live a three-hour drive away) and feel extremely lucky to have found such a caring bunch of people to look after my aunt. No matter who I speak to or what time I call, everyone is always so helpful and attentive. During Covid, I have been constantly updated with new measure and procedure that have been put in place, and after visit this weekend after a few months of only having phone calls with my aunt (she can't cope with Zoom), I was over the moon how well she looked and how happy she was. I would highly recommend Bradshaw Manor to anyone.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Frank J (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted and extremely grateful for the professional care my mother is receiving at Bradshaw Manor. From all the hardworking, caring and dedicated staff working there. It has been so very hard during the Coivd times but I have taken comfort from knowing that my mother is in very safe hands and
receiving the very best care possible, from a very special, very caring team of true professionals. Thank you to you all. Keep up the great work.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Maureen H (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradshaw Manor is an amazing care home. All the staff go above and beyond to make it a home from home for all the residents and the family too.
They have so much to offer all the residents; such a happy, beautiful place.

Reply from Heidi Bradshaw, Senior General Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C W (Friend of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very supportive at all times to my dear friend and myself. The staff also send pictures of my friend doing different activities having a lovely time, and I thank all the staff for what they are doing.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Rita N (Wife of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the photo's that the Manor has provided he looks so happy, happier than I've seen him look since he lost his sight and could no longer do what he used to do.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Tony H (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my mum and this was the first time we have visited her since her arrival in December 2020. The visit had to be done with a glass partition. The staff treated us very courteously and my mum seemed to be being well looked after. Despite not being able to hold mums hand or give her
a hug it was still lovely to see her and the staff did their best to ensure it was a lovely experience.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Stella T (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is a different person since he has been at Bradshaw Manor (3 months). We regularly see smiling photos of him on Facebook, engaged in an amazing range of activities. Living over 300 miles away, it is so important that we are confident in the support and care Dad receives and that there is good communication
between the home and family. Whatever team I need to speak to, from Admin to Care teams, I am always greeted with a friendly and welcoming voice and an instant connection between myself and Dad. Dad is fully engaged in life at Bradshaw Manor at the level he wants, with understanding and encouragement to participate, when he is ready. The carers on Memory Lane have built up a lovely relationship with him and it has been wonderful to see Dad responding to this gentle and supportive approach. Thank you to everyone who works at Bradshaw Manor for making it a place Dad is happy to be in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review and kind words regarding the home. We are delighted that your Father has settled so well. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Bradshaw Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Bradshaw Manor Care Home is calculated as follows: ( (239 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 256 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bradshaw Manor Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Aimee

Aimee Jones

Job Title: Assistant General Manager

Joined: 2015

Aimee began her career in the hospitality sector working as a lead receptionist and then an events/wedding planner. She enjoyed a variety of other roles before settling on home care and supporting those in the community.


Aimee joined Bradshaw Manor in 2015 starting off as a bank care assistant before becoming permanent. She then moved in to the role as receptionist followed by home administrator. She was recently promoted in to her current role as assistant General Manager.


Aimee loves working at Bradshaw Manor, she says she loves being able to make a difference every day to those who live in the home.