Rhiwlas Care Home

Northop Road, Flint CH6 5LH
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9.6 29 Reviews
  • Rhiwlas Care Home, Flint
Rhiwlas Care Home in Flint is a purpose-built home that provides high quality residential care in a warm and welcoming environment. Alongside this, the team offer respite care and short breaks.

Residents are able to enjoy many on-site facilities including hair & beauty salon and residents' garden and are encouraged to partake in the many daily activities that are offered throughout the home and beyond.   

The team of activity coordinators organise a lively programme of activities and events promoting health and well-being, typical activities include baking and craft sessions, music therapy and day trips.

The team of experienced care staff are committed to ensuring residents receive the highest standard of care and are treated with dignity at all times.

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Care Provided by Rhiwlas Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mathew Gilbert (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Rhiwlas Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305

  • All fees are dependent on care needs following an assessment and the room available within the home.
  • (these prices are only a guideline, please contact Rhiwlas Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors. Please call ahead to book a suitable time for a tour or if visiting a loved one.


  • Parking

  • Parking is available on site.


Rhiwlas Care Home Reviews (29)

Total of 29, showing 1-20
9.6

Rhiwlas Care Home has a Review Score of 9.6 (9.597) out of 10, based on 12 reviews in the last 2 years. Over all time Rhiwlas Care Home has 29 reviews.

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Review from M M (Niece of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived at Rhiwlas Care Home. The staff were amazing. They would always have a laugh and a joke with him. He was a cheeky chap and he loved a good joke. His laugh was contagious. The room was cleaned every day and the food looked and smelt lovely. They went round with a menu and he could choose
what he wanted for the day. If they didn't have what he liked they would always try and get it for him. The staff worked really hard but always found time to make sure he was OK and ask if he wanted anything. He moved to go to a nursing home or he would have still been there. As a family, we highly recommend Rhiwlas.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you very much for your kind words. Your uncle was a pleasure to have stay at Rhiwlas and we wish him and your family all the best. Thanks again for your fantastic review.


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Review from J A (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms in the home are small, but are kept clean and tidy. My mum isn't a big eater, but the food is fine for her. The best thing about the home for me is the people who run it and look after my mum, I feel that they always make me feel very welcome. The girls and men who do all the hard work always
seem very approachable and pleasant.

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Review from A M (Daughter-in-law of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Rhiwlas Care Home. My mother-in-law has dementia and has been treated with the respect and care that is needed the staff are very supportive.
The lady is great with everyone helping to engage all with the daily activities.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for your lovely words, we are thrilled you are happy with our home and will pass on your feedback to the team.


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Review from Dilys T (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Rhiwlas for approximately two years and has settled in well. The caring staff and the entertainment organiser are lovely and know Mum well. Mum’s room is small but kept very clean and she has everything she needs. Food is very good and the dining room is homely and friendly.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for taking the time to review our home. It is lovely to hear how happy you are with everything we offer and we are delighted that Mum has settled well into her new home.


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Review from Sara L (Niece of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been a resident at Rhiwlas for over twelve years now and she has always been well looked after. The carers are brilliant with her as well. My only gripe is not being able to get in and out on a weekend. I appreciate the staff are busy, but on a couple of occasions I've had to leave because
no-one has opened the door for me.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for leaving such a review of our home. We do apologise that you have had issues with access during the weekend, we now have full reception cover over the weekends and there should be no issue with access to visit.


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Review from A L (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Clean home. It appears that since the home has been taken over by this company, seems a lot better. Our relative seems a lot brighter. More activities. Due to living over 200 miles away, we are unable to visit often, but when we do we are impressed.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for your kind words about our home. We are delighted to hear how happy you are with what our home has to offer and that your relative is happy living here.


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Review from Stephen M (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for, but she is waiting to be moved to an EMI nursing home but I would prefer her to stay at Rhiwlas. All staff are excellent and all refer to my mum by her first name. The food is also excellent- which I've witnessed first hand and if my mum was still hungry they would bring more
food for her - she never goes hungry.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

We appreciate you taking the time to review our home and are delighted to hear how happy you are with everything.


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Review from Brian F (Respite Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Rhiwlas Care Home for 6 weeks on 28th July while my wife recovered from a minor hernia operation. Having never been in care before, I was very apprehensive. I needn't have worried. The atmosphere is superb and the friendly staff could not be faulted. If I ever need respite care, this is
definitely the place I'd come back to.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

We are delighted you enjoyed your stay and thank you for your kind words about our home. We look forward to seeing you again if needed.


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Review from A H (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled extremely well into Rhwlas and appears to have a good relationship with all the staff.
My only concern is the lack of fresh fruit available.
I would also like entry and exit access for regular visitors made easier to save calling on already busy staff to open the doors for me;
I do understand the security difficulties the home has.
Otherwise, I think the care home has provided a new lease of life for my mum - thank you.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for taking the time to review our home; I am thrilled to read how happy you are. Do pop in and chat with me regarding the areas raised, as I am more than happy to discuss and sort with you.


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Review from Jacqueline H (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and inviting, the staff engage well with the residents. There are plenty of activities arranged for people to enjoy. Dad has been here for 6 months now and although it was difficult at first for him to adjust to his new life in a care home, this was made much easier by the kind and
caring staff.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for taking the time to review our home, I will share your feedback with the team. Do let me know if there is anything else I can do.


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Review from D F (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here for six months and is slowly adjusting to being in the care home. The home is nice, light and kept clean. There are weekly activities to occupy residents, and he is given the option of joining in or having a quiet afternoon in his room, either watching tv or listening to music/reading.
Staff are very caring and friendly and do their very best to cater for his ongoing needs. He often likes a lie-in and having breakfast in bed. No problem! There is a good choice of freshly cooked food which he enjoys. It is good to see care is centred around Dad, and he can choose what he wants to do. He said he feels safe here and is well looked after. Thank you, team.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for your kind words; we are thrilled your Dad is adapting to life in his new home. We really appreciate your feedback on everything and will share it with the team - thank you.


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Review from Tony R (Son of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's at 80 years, and my father has Dementia with sundowning at 84 years. Dad has been in Rhiwlas since April 2022, Mum joined Dad in January 2023 as her condition worsened over the Christmas period. They had been apart for nearly three years. The team at Rhiwlas have been so supportive,
so understanding, and facilitating my parent's needs to the point they have a twin-bedded bedroom, and the team has also made a separate lounge area for them to enjoy each other during the day and have their meals in this space too - or in the main dining rooms. From the ladies on reception through to accounts, the assistant manager and the manager - I cannot fault the team. The department teams also need a special mention; they take pride in their work and the care they give my parents. They engage, they chat, they care, and that is crucial for me having both Mum and Dad in Rhiwlas.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

We pride ourselves on delivering the highest standards of care and support, so it is lovely to read your review and how happy you are with everything. We are delighted that we could keep your parents together so that they can continue to enjoy time together. I will share your comments with all the team.


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Review from E M (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in just before Christmas she settled straight away. Staff are very friendly. Nothing is too much trouble. Lots of stuff going on for Christmas.

Reply from Clare Main, General Manager at Rhiwlas Care Home

Thank you so much for your review and kind comments


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Review from M H (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the care she is receiving. Nice to see the home is being updated.
All staff are vert friendly and caring to my mother. She enjoys their company. Thank you.

Reply from Tracey Greenway, Regional Support Manager at Rhiwlas Care Home

Thank you for taking the time to review us, the team will be delighted with your kind comments


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Review from N W (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As always greeted by very helpful and friendly reception. The staff are always cheerful and warm towards mother who often says how well she is looked after. Overall the home is always clean and regular tea and homemade cakes are always welcome. Mum is very happy in her room. Thank you all at Rhiwlas.

Reply from Tracey Greenway, Regional Support Manager at Rhiwlas Care Home

Thank you for your kind comments we appreciate you taking time to review us


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Review from K S (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident in Rhiwlas Care Home for a few months. My sister and I were quite concerned about her as she is 91 years old and recently lost her husband and then family home. We have been delighted with the care that mum is receiving. The staff without exception are very friendly and caring
and mum has settled in well. We are also made to feel very welcome and nothing is too much trouble. Thank you Team Rhiwlas for your care and consideration.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you for your kind words, I will share them with my team who will be delighted.


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Review from Caroline E (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I looked at various care homes for mum after we sadly lost our Dad earlier this year. Our Mum has been at Rhiwlas Care Home now since May 2022 and I cannot recommend it more. The home and facilities are good with improvements being planned going forward, the staff without exception are
kind, caring and thoughtful they really cannot do more to help mum and make her feel comfortable the care is always delivered with a cheery smile but also professional and exactly what is needed and when it is needed. The food and choice is excellent and a vigil eye is kept to ensure my mum is eating and drinking enough. When I visit and the tea trolley comes around (which seems on a regular basis) I am always offered a tea or coffee. We are very happy and reassured that mum is getting the care and support she now needs.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you so much for your very kind review we really appreciate it.


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Review from J W (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has recently been placed in care. The management team were very helpful, polite and empathetic to our situation. My father's room is airy and satisfactory. The nursing staff are friendly, approachable and treat my father with kindness and dignity.
The lounge/dining areas are furnished in
a homely way to make residents feel comfortable in their surroundings.

Reply from Pam Brown, Regional Manager at Rhiwlas Care Home

Thank you for taking the time to complete this review for us.


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Review from P A (Sister-in-law of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with our relative's experience. The staff are excellent - at all times polite, helpful and treat our relatives with respect. Having visited many care homes during recent years, we believe this to rate very highly - for surpassing many of the others. (I am unable to comment on
activities as his stay did not include them).
Generally - excellent in all aspects.

Reply from Pam Brown, Regional Manager at Rhiwlas Care Home

Thank you so much for this kind review; the team will be delighted with your lovely comments.


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Review from R A (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old father is treated with care and dignity. All the staff are incredibly empathetic and help my father with activities of daily living. They are quick to get help from the local GP and/or hospital if my father isn't feeling well and in cases of medical care. They make dad feel like he is
at home, taking time to have a laugh and a joke with him. I am grateful (very) to see dad settled and contended whilst knowing that he is being well cared for. Thank you team Rhiwlas.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you for your lovely comments, it is a pleasure to care for your father.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Rhiwlas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Rhiwlas Care Home is calculated as follows: ( (101 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 141 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Rhiwlas Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Mathew

Mathew Gilbert

Job Title: General Manager

Joined: 2023

I am very proud to have worked in various care settings for over 9 years. I knew immediately I wanted to build a career in the care industry and from then I progressed to a Team Leader, Assistant Manager and started my role as a General Manager 2 years ago.


I always strive to deliver the very best person-centred care. I was attracted to Lovett Care as I liked their ethos, vision, and values. I Joined Lovett Care in August 2023 as the General Manager of Rhiwlas and I feel privileged to be part of such a hardworking team that provides high standards of care whilst maintaining residents' dignity and independence. In my own time, I like paddle boarding and hiking.


Frequently Asked Questions about Rhiwlas Care Home

What types of Care is Rhiwlas Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rhiwlas Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Rhiwlas Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Rhiwlas Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rhiwlas Care Home to the centre of Flint?

0.5 mile(s) as the crow flies, distance by road may be significantly further.