Rhiwlas Care Home

Northop Road, Flint CH6 5LH
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9.6 29 Reviews
  • Rhiwlas Care Home, Flint
Rhiwlas Care Home in Flint is a purpose-built home that provides high quality residential care in a warm and welcoming environment. Alongside this, the team offer respite care and short breaks.

Residents are able to enjoy many on-site facilities including hair & beauty salon and residents' garden and are encouraged to partake in the many daily activities that are offered throughout the home and beyond.   

The team of activity coordinators organise a lively programme of activities and events promoting health and well-being, typical activities include baking and craft sessions, music therapy and day trips.

The team of experienced care staff are committed to ensuring residents receive the highest standard of care and are treated with dignity at all times.

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Care Provided by Rhiwlas Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mathew Gilbert (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Rhiwlas Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305

  • All fees are dependent on care needs following an assessment and the room available within the home.
  • (these prices are only a guideline, please contact Rhiwlas Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors. Please call ahead to book a suitable time for a tour or if visiting a loved one.


  • Parking

  • Parking is available on site.


Rhiwlas Care Home Reviews (29)

Total of 29, showing 21-29
9.6

Rhiwlas Care Home has a Review Score of 9.6 (9.597) out of 10, based on 12 reviews in the last 2 years. Over all time Rhiwlas Care Home has 29 reviews.

Overall Experience

  • 17
  • 11
  • 1
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Date Published

29
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17

Review from A H (Sister of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally care is very good. Laundry loses a lot of clothes even though labelled. Not notified when my sister has a hospital appointment.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you for taking the time to review us, I will call you directly to discuss your concerns regarding laundry as I am not sure if you have brought this to our attention. Likewise, the hospital appointment, we need to understand.


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Review from Linda A (Friend of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff - place lovely and clean - happy looking residents.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you so much for this kind review , I will share with my team who will be delighted


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Review from Anne N (Daughter of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, mum's care has been good and the staff have been welcoming. On occasions, we have received conflicting advice as visitors. For example, can we sit in the resident's lounge? Staff seem sometimes rigid in their approach and unwilling to compromise when any difficulties or tricky situations
arise.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you for your review, I will contact you directly to discuss your concerns as you will understand that during the last 2 1/2 years there have been many changes coming through from the government in terms of managing the pandemic and so I'm sorry if some advise was confusing for both you and the team and we continue to try our best to keep all of our residents safe.


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Review from Lyn D (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing is ever too much trouble for any of the staff from the carers admin and management. All staff have been supportive and helpful and will go above and beyond to help.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you so much for this review, your time is appreciated


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Review from Malcolm A (Son of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff.
Clean and lovely place for Mum.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you for your lovely review; I really appreciate the time taken to do this for us.


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Review from D J (Friend of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care here is really good. My wonderful friend is 100 years old and very 'with it' - she is happy here.
The staff are very kind and supportive to the residents. The home is clean and well-appointed.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you so much for these kind words and the review which I will share with my team.


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Review from Richard P (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets 24/7 and 100% care.
Warm, clean, and cared for in a professional manner by excellent staff.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you so much for this lovely review and your kind words


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Review from J H (Daughter-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All good, our relative is happy.
I do feel the front of house could be more approachable. Maybe as they get to know people better.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you for your review, your comments regarding Front of House are noted, I will speak with the team.


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Review from Caren B (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rhiwlas is a wonderful caring environment. All the staff are extremely friendly and go out of their way to help the residents and their families.

Reply from Lindsey Crone, General Manager at Rhiwlas Care Home

Thank you so much for this very kind review, I will share with my team


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Rhiwlas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Rhiwlas Care Home is calculated as follows: ( (101 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 141 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Rhiwlas Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Mathew

Mathew Gilbert

Job Title: General Manager

Joined: 2023

I am very proud to have worked in various care settings for over 9 years. I knew immediately I wanted to build a career in the care industry and from then I progressed to a Team Leader, Assistant Manager and started my role as a General Manager 2 years ago.


I always strive to deliver the very best person-centred care. I was attracted to Lovett Care as I liked their ethos, vision, and values. I Joined Lovett Care in August 2023 as the General Manager of Rhiwlas and I feel privileged to be part of such a hardworking team that provides high standards of care whilst maintaining residents' dignity and independence. In my own time, I like paddle boarding and hiking.