Southern House

18 Water Street, Abergele LL22 7SH
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9.7 32 Reviews
  • Southern House, Abergele
Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.

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Care Provided by Southern House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gillian Warren (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Southern House Reviews (32)

Total of 32, showing 1-20
9.7

Southern House has a Review Score of 9.7 (9.741) out of 10, based on 22 reviews in the last 2 years. Over all time Southern House has 32 reviews.

Overall Experience

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  • 8
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Date Published

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10

Review from A J (Resident) assisted by family/friend published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and comfortable home with caring staff.

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Review from B R (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems.

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Review from I V (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.

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Review from Alice D (Sister of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.

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Review from S W (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities offered are great and extremely valuable to my mum's well-being and mental health. One member of staff, in particular, is great - I hope the activities continue. Other staff are great too, along with the manager.
Room improvements have been slow, along with standard of room.
Do worry how
my mum is in her room on her own - what stimulation she has.

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Review from Carol J (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum appears to be well looked after, safe and happy each time we visit.

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Review from H W (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for nearly two years and we can honestly say for most of the time we've been really happy - both my mother and us as a family. There's always a warm welcome for us any time of the day - the staff are amazing and so friendly. We would also like to thank the staff member who's
in charge of activities - these again has given so much pleasure to the residents.

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Review from Linda L (Wife of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in well after initial minor problems. Most have been resolved satisfactorily. Care is very good, care staff treat my husband with dignity and empathy. He feels safe and loved by the people who work there.

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Review from Brian H (Partner of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my partner received. The staff always friendly and helpful, and even welcomed my partner's dog.

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Review from John D (Husband of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and kindness my wife receives. She has complex needs and relies solely on the staff for everything and I am more than happy to leave her in their care when I leave my visit with her. Although in recent years life has been difficult for both of us, without the care of all
the staff at Southern House shown to my wife we couldn't feel as confident as we do. Thank you all for the care and compassion you give her.

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Review from Natalie S (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is like home from home.
The staff is like family and all residents in my personal opinion are always smiling and seem very happy.
I visit at different times of the day and it always looks well organised and tidy and my dad has settled in well.

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Review from Carol V (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum went to Southern House the level of care she received was excellent. All of the staff were caring, friendly and knowledgeable. Mum was treated with absolute respect and dignity.
Southern House was always spotlessly clean, warm and smelled fresh.
When Mum was at the end of her life,
all of the staff were simply wonderful with her. Nothing was too much trouble for them, and Mum’s care couldn’t have been any better.
All the members of staff that I had dealings with were completely wonderful. I’m delighted with the level of care Mum received.

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Review from Stephen R (Relative of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcome and exceptional care provided by staff and nurses, highly recommended. This home is very caring all round and is highly recommended by locals and all whom visit. A very sort after home for all.

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Review from A R (Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, manager really positive and easy to talk to. Would like someone on reception on a weekend, kept ringing, no one answering the phone. The meals looked good and nutritious. The resident needed help with eating and this was done well.

Reply from Moira Jones, Area Manager at Southern House

Thank you for your kind comments. We endeavour to ensure that residents receive a holistic experience whilst living at Southern House and welcome all comments. I have discussed the need for a weekend receptionist with the registered Home Manager and this will be reviewed.


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Review from L E (Sister of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is treated with dignity and understanding. I have observed a number of staff who are pleasant and gentle with my sister.
The manager is approachable, and my impression of her is she manages the staff well.
Overall, really happy.

Reply from Rachel Lewis, Manager at Southern House

I am so happy to have met you both; please remember I'm here if you ever need a chat.


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Review from Rebecca J (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are amazing.
The staff are very caring and compassionate.
My dad sadly passed away, but the end-of-life care and treatment were fantastic. Nurses kept him pain-free, and the staff kept him well looked after.
The new manager kept us informed and up to date.
Home and bedroom
are so clean and tidy.

Reply from Rachel Lewis, Manager at Southern House

Although we only knew him for a short period, we were blessed to have cared for him during his last weeks. Thank you.


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Review from Rosemarie B (Niece of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, my aunt is well cared for.
Staff are amazing.
I don't know of a better care home - everything is excellent.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; we appreciate your time.


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Review from Louise C (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is warm, friendly and inviting. The staff take time to engage with my mum, who has vascular dementia, and Mum recognises them and greets them with a smile. Mum's needs are met with great willingness. The staff are truly amazing.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; we appreciate your response.


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Review from Lewis B (Grandson of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was admitted because he was falling at home, and my nan could not cope.
My grandad was a very proud man and had only ever lived with one person, which was my nan.
He became extremely ill and required nursing needs. Unfortunately, we, as a family, had to make a difficult decision to place
him into a nursing home.
After viewing several different homes within the area and meeting the managers, we decided Southern House was the ideal place for him.
Since then, the staff/nurses and manager have been absolutely amazing and taking great care of my grandad.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; he has defiantly settled in well and made such a huge improvement in his health and mobility.


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Review from Pamela C (Wife of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, very happy with the care my husband receives.

Reply from Rachel Lewis, Manager at Southern House

Thank you so much for this; we appreciate your lovely, kind words.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Southern House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Southern House is calculated as follows: ( (203 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 255 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southern House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Southern House

What types of Care is Southern House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southern House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Southern House have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Southern House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Southern House to the centre of Abergele?

0.1 mile(s) as the crow flies, distance by road may be significantly further.