Southern House

18 Water Street, Abergele LL22 7SH
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9.7 32 Reviews
  • Southern House, Abergele
Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.

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Care Provided by Southern House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gillian Warren (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Southern House Reviews (32)

Total of 32, showing 21-32
9.7

Southern House has a Review Score of 9.7 (9.741) out of 10, based on 22 reviews in the last 2 years. Over all time Southern House has 32 reviews.

Overall Experience

  • 24
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Date Published

32
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22
10

Review from M E (Wife of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all very kind to my husband at Southern House. He loved his room and enjoyed looking out of the window and watching the traffic go by.
The room was always warm and cosy. Staff all made our family welcome.
Many thanks to everyone.

Reply from Rachel Lewis, Manager at Southern House

Many thanks for completing this review, as it assists us in our monitoring for excellence.


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Review from Rebecca L (Wife of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. The care my husband gets is outstanding.
The nurses are great and passionate; they attend to all his needs.
The care staff are patient with him as he can be challenging at times.
The new manager is so approaching, and nothing is too much for her.
My husband's bedroom is
really big, which we love as we have a large family who visits.

Reply from Rachel Lewis, Manager at Southern House

This is lovely, our pleasure, and we are honoured that you trust us to look after him. He really enjoys your visits.


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Review from E B (Wife of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Southern House since September 2022.
He has very poor mobility and requires a lot of care with turning and personal care that, unfortunately, I couldn't do at home.
The whole team have not only been amazing with him, as it's very difficult at times for him as he's a very proud
quiet gentleman but have cared for me and all the family in such a kind way. I can honestly say I was heartbroken that I couldn't cope at home but they understood and made it as easy for us as they possibly could with the transition. They have now become friends and I can't thank them enough.
If you are in a similar situation I can't recommend Southern House enough.

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Review from Carolyn W (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother suffered a massive stroke and had to go into residential care after discharge from the hospital. We were devastated to hear that we would no longer be able to care for her as a family and heartbreaking for my father. It was a difficult time with the added pressure of Covid restrictions, unable
to visits or meet the staff at the home prior to Mums arrival. After several telephone conversations with the manager, the empathy, information and daily updates on how or mothers care needs were second to none. We knew our mother was happy. We had video calls arranged and was able to visit as soon as the pod was available. They have been very strict with their protocol during Covid, and I highly recommend Southern House and their wonderful team of staff.

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Review from Daniel W (Nephew of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven’t been to see my uncle for a while due to living away and have seen him today and was happy to see that he had been looked after and his room was being done out. The nurse knew him very well and took me to the office to explain about him and take my details etc and took time to talk to me. It’s
nice to see him treated like a family member and the carers and nurses knowing him.

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Review from Claire J (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Southern House were fantastic. My dad was only there for about six weeks before he passed away but the care and respect he received was fantastic. Myself and my sister stayed with Dad over his last few days and not only did the staff care about Dad, they were there for us.
Thank you to
all the staff for being there for Dad.

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Review from Sandra W (Sister of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southern House was home from home for my sister and myself as a visitor.
I felt I could voice my sister's wishes as she was unable to fully communicate. Thank you to all the management and staff support.

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Review from Anthony R (Grandson of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident at Southern House for years and has been cared for to a point where nothing could be better, the staff and management took all the time she needed, were there when she needed them, and cared for her so well. I rate this home 10/10, every staff member that cares for my
grandma I would like to say thanks for the care and dignity you gave her she is at peace now but right up until the end you kept that 100% care for her and for that I'm very very grateful to you all.

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Review from Patricia H (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was clean and tidy and the staff extremely friendly. Dad had a lovely big room with a nice view. We think he was very happy in his new home.

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Review from Christine S (Daughter of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank all the staff at Southern House enough for the support, care and compassion that they showed not only to my Dad but also to all the family.
Dad was treated with the utmost respect and dignity and both his wishes and the families were adhered to so that his passing was peaceful and pain-free.
What Southern House may lack in space is more than made up for in the quality all the staff from the managers to the kitchen and laundry staff. Thank you from the bottom of our hearts.

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Review from John A (Husband of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is a Parkinson's sufferer had respite care for a week.
We found Southern House nursing home to be very well run and the residents looked after with care, consideration and empathy for their needs.

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Review from Julia O (Daughter of Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother is treated well but the home could make a lot of improvements. More staff to interact with patients more activities daily.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Southern House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Southern House is calculated as follows: ( (203 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 255 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southern House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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