Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.8 101 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.

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Care Provided by Queen Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Beer (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen Elizabeth Court Reviews (101)

Total of 101, showing 1-20
9.8

Queen Elizabeth Court has a Review Score of 9.8 (9.760) out of 10, based on 15 reviews in the last 2 years. Over all time Queen Elizabeth Court has 101 reviews.

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Review from Chrissy R (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is thriving under the care of the truly wonderful staff at Queen Elizabeth Court. As mum's condition has deteriorated, I have had experience of her living in 4 placed offering varying levels of care. Queen Elizabeth Court is by far and away the best, despite doing research and thinking I was
always getting the best possible care for mum, in the past I've been very disappointed. However, Queen Elizabeth Court is like a breath of fresh air, the food, staff, cleanliness and the entertainment/stimulation offered is second to none. All care establishments should strive to be like Queen Elizabeth Court. Mum is so much happier and so am I.

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Review from Margaret C (Niece of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a very independent man in the later stages of dementia. He had been living alone but with frequent falls needed 24-hour care. Queen Elizabeth Court is so different to other care homes I have visited. There is a relaxed atmosphere and everyone is so friendly, staff mingle with residents either
in the lounge or in their own very pleasant room. They take the trouble to find out about each resident and then act upon the information to interact with them individually. My uncle is given the freedom to get up and dressed when he wants and to walk freely with the secure wing. This gives him the same feeling of control he had in his own home. Everything is discreetly monitored so residents don't feel they are being watched but I can feel confident that if there were a problem it would be spotted immediately. I didn't think there would be a care home where my Uncle would be content but Queen Elizabeth Court fills the bill perfectly and I am so pleased to have found it.

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Review from Tanya L (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot fault the home at all and that is exactly what it is, a home. The staff are so friendly and caring and it is immaculately clean.
So much effort goes into the activities for the residents. My mum really enjoys this and enjoys socialising with others.
It's nice to see my mum smiling
and we as a family have got back the quality of spending time with Mum.

Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court

Hi. Thank you for taking the time to leave such a wonderful review for our care home.


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Review from Ronald F (Respite Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay of one month respite at Queen Elizabeth Court was everything I was led to believe. Excellent.

Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court

Thank you for the kind review. We will let the team know.


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Review from Elizabeth G (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was wih great sadness that we had to resort to finding a care home for my father but it has been such a wonderful and happy experience coming to Queen Elizabeth Court. The way my father and us as a family have been treated has been with care and dignity and the staff in the home are truly the best.
It is the staff who make it such a lovely place and the care and kindness is quite incredible! The environment as well - it is light, bright and doesn't feel like a care home. We couldn't wish for a nicer place for Dad.

Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court

Hi. Thank you for taking the time to leave such a lovely review for our care home.


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Review from J G (Niece of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to come and see my aunt in Queen Elizabeth Court. She is happy and very well looked after. The staff are excellent and nothing is too much trouble. I highly recommend Queen Elizabeth Court, it is an excellent care home.

Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court

Thank you for taking the time to give us such a lovely review.


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Review from J C (Daughter-in-law of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Still happy with the care that my mother-in-law is receiving. The staff are always helpful and smiling and look after her very well.

Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court

Thank you for taking the time to leave such a wonderful review for our care home.


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Review from S C (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 2 years and the care and service is second to none and she is very happy.

Reply from Chiao Kwan, Marketing & Communications Officer at Queen Elizabeth Court

We're glad to hear about your mum's positive experience. Thank you for your kind review.


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Review from Julie C (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent in Queen Elizabeth Llandudno. All staff committed to their roles in this home. Will highly recommend this home. I/we hope to return for respite in the future months/years.

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Review from Beryl R (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Queen Elizabeth Court the year my mother stayed.
Positives: amazing care with the nurses and carers at both residential and the nursing side.
We did have a few issues with a couple of carers but was sorted quickly.
Negatives: needs a bit of a revamp in places!
Office and management
overall make you feel very uncomfortable: Covid situations don't help.
Both reception ladies are extremely nice - thoughtful and compassionate.
My mum had the best end-of-life care there.

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Review from A N (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had mixed results finding a suitable care opportunity for Mum until we heard about Queen Elizabeth Court in Llandudno. It was clear within seconds of walking through the door the first time that we had found what the family was looking for, an environment of professionalism and outstanding care.
Over
the subsequent months, as we got to know some of the amazing carers and other staff, these first impressions have been substantially reinforced. Though Mum’s condition raises frequent challenges, we have seen that support has been rallied in a timely and appropriate manner when needed.
It is difficult to place the life of a much loved and close relative in the hands of others, but we know we could not do better than Queen Elizabeth Court, now part of our extended family.

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Review from Paul B (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of all the staff are outstanding, kind, patient and above all very caring. The home is spotless.

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Review from S W (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Queen Elizabeth Court highly enough. The staff are all lovely. Nothing is too much trouble and they take excellent care of all the residents at the home. The facilities are clean, well-maintained and very welcoming. My mother has made excellent progress whilst residing at Queen Elizabeth
Court.

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Review from M J (Wife of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for and am happy with all aspects of his care. I also find the staff go the extra mile to make sure he is comfortable. The staff also make sure to answer any concerns I might have and I feel welcome when visiting.

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Review from Joy M (Sister of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is on the nursing side of the building. The nurses and carers seem to manage him well and like anywhere, there is good and okay staff. In my opinion, I feel the rooms could be better if repainted when empty and the telephone system upgraded so hands-free phones could be used and taken to
the residents, so contact is easy for relatives and friends.

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Review from Lisa J (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has never been happier. The care is outstanding, after a very poorly time and Mum ending up in hospital. The care home literally saved my mum's life. The nursing staff are amazing with the relatives as well as my mum. My mum is still with us today, because of the care of the team at Queen Elizabeth
Court. Can't thank you enough.

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Review from Chris D (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for at the dementia support unit for over two years. He is very well cared for and is always comfortable and cheerful. The staff are excellent. Would recommend to anyone.

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Review from W T (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a resident, I feel a lot more comfortable and protected. The atmosphere is very good and positive.

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Review from Sue E (Sister of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great to see my sister after so long. Wish it was allowed more often.

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Review from Sherran I (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the nursery wing and receives excellent care. The staff are wonderful and cannot do enough for her.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Queen Elizabeth Court is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Queen Elizabeth Court

What types of Care is Queen Elizabeth Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queen Elizabeth Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Queen Elizabeth Court have?

There are 62 Single Rooms.

What are the Facilities & Services at Queen Elizabeth Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queen Elizabeth Court to the centre of Llandudno?

0.6 mile(s) as the crow flies, distance by road may be significantly further.