Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.8 101 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.

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Care Provided by Queen Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Beer (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen Elizabeth Court Reviews (101)

Total of 101, showing 21-40
9.8

Queen Elizabeth Court has a Review Score of 9.8 (9.760) out of 10, based on 15 reviews in the last 2 years. Over all time Queen Elizabeth Court has 101 reviews.

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Review from J L (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff.

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Review from B S (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has excellent care and the staff are also very supportive of me. It has been a difficult time during covid, but I am very thankful that he has been kept safe. Thank you to all the staff. As my husband has severe dementia, he is not able to join in activities or give an opinion on food and
drink but I do know that he eats well and has a good appetite.

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Review from A B (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Queen Elizabeth Court provides an excellent environment and care for my mother. The staff are caring and sympathetic to Mum's needs. The resident's rooms are spacious, with ensuite toilet and sink. Several common rooms are available and a good restaurant. The last two years of covid restrictions have
severely limited visiting and communal activities. I feel this has contributed to Mum's decline. The home has done its best within the restrictions.

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Review from J S (Sister-in-law of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything in the home. my sister in law is extremely happy here and receives all the care she needs.

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Review from J B (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives since being in the care home has been outstanding, particularly during the times due to covid-19. My visit today (above date) satisfied me greatly, the first time I have been inside my mum's room and the home (following guidelines and wearing PPE.)

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Review from Stephen D (Son of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care given to Dad. Staff really understand his condition and know how to meet his needs.

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Review from Sue W (Daughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to see my father.
I would like to thank all the staff in the home for their kindness.

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Review from A J (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standards have always been high, but over the last 18 months, all of the staff have contributed to keeping their residents safe in the most challenging of circumstances. They have done so with professionalism and good humour; not an easy task. Thank you.

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Review from R T (Son of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fabulous environment for my mother and peace of mind for our family that she is being so well looked after. Upsetting and frustrating at times not being able to visit and see her during this pandemic, but the care and welfare of the residents are at the heart of this, and so we understand. Great home
for the family to know their loved one will be safe and cared for.

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Review from Patricia H (Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived here after just losing my beloved husband, was a frightening experience. I was warmly welcomed. My room is lovely and I was able to bring my special things. Since then, everyone has gone out of their way to help me to settle in. The downside is the food is awful.

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Review from Sue H (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish we'd have found Queen Elizabeth Court a long time ago. Mum is very happy here. The staff are very kind and attentive. She loves her room and feels safe and secure. The quality of all the rooms and lounges are first class. Before Covid, there was a full programme of varied activities which help
to keep residents stimulated. During Covid, there have been activities although limited due to lockdown. Queen Elizabeth Court goes above and beyond to keep residents safe - to the point that I haven't been able to see mum very often since March 2020! But mum and all the residents are alive and well thanks to the manager and staff here in Queen Elizabeth Llandudno - I cannot thank them enough.

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Review from C B (Respite Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring standard was very high during my 2 week's respite. My partner is still receiving good care too. I enjoyed the space in my room, corridors and public rooms. Having staff working in the Foyer made the Court more homely.

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Review from G P (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Queen Elizabeth Court 17 months.
Every single member of staff is always pleasant and talks to my Mother with respect.
After initially being reluctant to join in, now my Mother goes to all the social activities and has made friends. Periodically she has become ill, in every way
the nursing staff have done their utmost to keep her comfortable and obtain the relevant help.

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Review from S D (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are both residents and I visit them most days. I cannot praise the staff highly enough for their care, understanding, patience and kindness. The very high standard of care is constant. Dad has been quite poorly recently. He was looked after so well ensuring he got the prompt medical attention
he needed. I went to a Greek food tasting activity and we had lots of fun. The staff support me too. Thank you.

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Review from H M (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All admin and caring staff are welcoming and attentive to residents. When requesting information regarding Father, it is given promptly.
Overall very satisfactory care home.

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Review from Clinton D (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant environment, friendly and efficient staff. Good food.

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Review from Christopher D (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were able to come here to live despite both having very different care needs, one has excellent nursing care and the other excellent dementia care. Staff are all caring and committed to their work.

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Review from J C (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been resident just over a week but he is well cared for by all the staff and is able to sit in the pleasant lounge with their help after assistance with walking and dressing. There is a well-organised routine for care, meals etc to which he is becoming accustomed and importantly
nurses in attendance at all times.

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Review from R M (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and staff are great.

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Review from M B (Sister of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visits to Queen Elizabeth Court, I am always happy with the standards. My sister is always happy and enjoying the activities at the home. I feel glad she is in a good place.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Queen Elizabeth Court is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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