Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.8 101 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.

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Care Provided by Queen Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Beer (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen Elizabeth Court Reviews (101)

Total of 101, showing 41-60
9.8

Queen Elizabeth Court has a Review Score of 9.8 (9.760) out of 10, based on 15 reviews in the last 2 years. Over all time Queen Elizabeth Court has 101 reviews.

Overall Experience

  • 66
  • 32
  • 3
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Date Published

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Review from L H (Granddaughter of Resident) published on 29 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly and homely atmosphere greets you in the home. Staff are always keen and willing to help. Always treat my relative with dignity and respect.

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Review from J B (Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my eyesight is poor (macular degeneration) all my needs are taken care of.
I love all the activities, especially quizzes and large scrabble, music etc.

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Review from G R (Respite Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Waited eight days for a bedside lamp.
Cleanliness - sheets nor pillow slips changed during my stay of 14 days, bin not emptied daily, basin only cleaned twice.
Water jug and glass - had to ask several times before this was done.
No bath or shower during my stay for respite care.
Not adequately informed
of facilities on arrival.
Extremely disappointed - not what I expected.

Reply from Chiao Kwan, Marketing and Communications Officer at Queen Elizabeth Court

Thank you for taking the time to write a review about Queen Elizabeth Court. We really appreciate your rating of ‘good’ for our staff but we are sorry to hear that you were not happy with some areas of service. Our staff change beddings and clean the rooms on a daily basis during times when residents are away in the lounge or dining area to avoid any disruptions. Our management team did not receive any complaints during your time of stay but if you wish to discuss any particular concerns, please contact our home manager who will be able to assist you further. In the meantime, we will investigate the issues you have raised with our staff.


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Review from Bill B (Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To give an example of my experience at Queen Elizabeth Court, I have just had a shower in our refurbished shower/wet room and it was first class. This is just an example of the treatment that we get here and that goes for everything. Just to express my thanks and hope newcomers will find the same. I'm
certain they will.

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Review from Laura P (Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed at how comfortable my stay has been up until now. Staff and other residents are all so friendly and helpful. The entertainment provided is so enjoyable and the food is very good.

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Review from B H (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are "good", some are excellent. Management and nursing good, overall, satisfactory. Activities are limited for those in nursing care.

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Review from Steven B (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with the quality of care and accommodation and we are at ease knowing that dad is well looked after.

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Review from Pauline H (Friend of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we arrived we were helped immediately on walking through the door. We mentioned our friend's name and we were told where to go. On arrival a carer offered to bring our friend to see us in the lounge area of the dining room she explained he had recently had a shower and might be a little tired.
We could not stay too long but were impressed with the friendly staff and how everywhere looked.

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Review from Hazel M (Respite Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Here on respite, having a stroke nearly 3 years ago.
Just waiting to go back to my home.
Thank you very much.

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Review from Ronald T (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints - the care home is every bit as good as one could expect.

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Review from G G (Husband of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very difficult to find any fault at all with this nursing home. The staff are very kind and caring and very happy to help when needed. My wife's quality of life has certainly improved this year since moving into Queen Elizabeth Court.

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Review from H B (Regular Volunteer) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Queen Elizabeth Court continues to provide excellent overall care.

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Review from Coleen P (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents happy, clean and well fed. Plenty of activities on offer and staff always here to help with patients and relatives needs.

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Review from May O (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, clean and comfortable.

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Review from Wendy K (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a purpose built home. The layout is excellent. There are plenty of areas to sit and chat to residents. The standard is very high. There are many activities during the week. Music is a popular choice. There are day trips and other seasonal activities. The local school often visits. The staff
are very professional and well trained. They are also caring and empathetic. I am pleased my mother is in such a caring environment.

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Review from Anne T (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Queen Elizabeth for 2 years. At home, she was becoming increasingly isolated leading to depression. With encouragement and support of the staff she has now become happy and confident. She enjoys all the varied activities and looks forward to Tai Chi, Scrabble etc organised
by them and other activity organisers. She is encouraged to be as independent as possible but her needs are always met. Staff are unfailingly kind, polite and friendly, treating mum like an old friend.
Thank you to everyone who has helped to achieve this.

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Review from Marcia W (Great-Niece of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, empathic, respectful, friendly staff delivering a first class service. Approachable and helpful!

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Review from David S (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is treated with respect. The home is clean, tidy and caters for all needs. I cannot thank the staff enough for the tremendous care they give to my mother.

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Review from L C (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good welcome and carers and nurses are very helpful. The choice of food, especially lunches, is poor with modern dishes instead of staple dishes suitable for the elderly and which they are used to.

Reply from Kristin Mewald at Queen Elizabeth Court

Thank you for your positive review of Queen Elizabeth Court and the care service we provide. We are sorry to hear that you do not feel the food is adequate for our residents. We aim to provide our residents with a variety of meals and we take on board residents individual wishes and suggestions. Our kitchen team prepare fresh meals every day to give residents a range of options and a balanced diet. If you have a particular question or concerns, please speak to our Home Manager who will be able to help and discuss further.


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Review from Paula J (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not visit very often due to living a long way away. My mother is very needy and I believe her basic needs are adequately met. I am disappointed that none of the staff will accompany her to hospital appointments as she is afraid to go alone. We have no able-bodied relatives nearby to help, so a
very kind neighbour volunteers to go with her. Her care needs are increasing and occasionally I have not been informed of any incidents, hopefully, this has been remedied.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Queen Elizabeth Court is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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