Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.8 101 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.

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Care Provided by Queen Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Beer (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen Elizabeth Court Reviews (101)

Total of 101, showing 61-80
9.8

Queen Elizabeth Court has a Review Score of 9.8 (9.760) out of 10, based on 15 reviews in the last 2 years. Over all time Queen Elizabeth Court has 101 reviews.

Overall Experience

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Review from Cathryn P (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my fathers move to Queen Elizabeth Court just over a year ago the care provided has been of the highest quality. All the staff are incredibly caring, professional and empathic. Earlier this year, several staff went over and above to help my father attend part of my wedding - something my whole
family are incredibly grateful for. Every aspect of care and all facilities are excellent and we couldn't wish for my father to be cared for in a better environment.

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Review from Sandra M (Friend of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff - attractive interiors - friends keep telling me the food is lovely!


The reception area is very welcoming - spacious and an attractive meeting area.


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Review from Patricia D (Sister-in-law of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everyone is very courteous and welcoming. Every request I have made has been dealt with without delay and I know they are safe.

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Review from Neil R (Son of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is to a very high standard, very well run and managed by very caring staff at all levels - faultless. Plentiful in-house activities and facilities. Sadly, although the menu is nicely varied, quality and taste is lacking quite often.

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Review from D M L (Friend of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend since he became a resident and have been very impressed with the care and attention all the residents receive.

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Review from Freda A (Niece of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful "care home". With caring and passionate staff and nursing. Plenty of entertainment, day trips, bus service, tea and cake gatherings. Good food (room service if needed). Although close to Llandudno town, Queen Elizabeth Court sits in its own peaceful grounds, where residents can sit and chat.
The rooms are comfortable and private with en-suite for your privacy and dignity. My aunt is happy and content and now calls it her home from home.

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Review from R S (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Rather outdated facilities (currently being updated).
Sometimes care staff do not administer medication.
Generally OK.

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Review from Carys C (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Dad's care. The carers work very hard and I sometimes feel there isn't enough staff!

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Review from Margaret S (Wife of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe the change in my husband's mental and physical health since moving into Queen Elizabeth Court.
For several weeks he had been eating very little, but now he is eating and enjoying all his meals.
All the staff are very caring and friendly and the accommodation is of a very high standard.
It
is a relief to see my husband looking so well.
There are many activities and although he cannot join in he has the stimulus of being able to watch them.

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Review from Peter F (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always speaking and happy.

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Review from R P (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, support and nursing care are excellent at Queen Elizabeth Court. It is a difficult decision moving to a care home environment, but my mother has discovered a new positive and dignified place to live where she has every aspect of health looked after.

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Review from Gwendoline W (Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy enough with Queen Elizabeth Court.
My only comment is the food could be better.

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Review from Ken D (Relative of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our regular visits, I think the home is excellent.

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Review from P A (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen Elizabeth Court is an extremely pleasant and light home and the recent renovations to the communal lounge and library confirm this.


All the members the staff are very friendly, helpful and caring whilst showing respect for the residents. They have been very accommodating of my father's needs

and insecurities during his recently move there. A lovely atmosphere.

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Review from G B (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only recently moved to Queen Elizabeth Court, initially on a respite basis which has become permanent.
Unfortunately, he has had a few health issues resulting in a prolonged hospital stay. this has made him a little unsettled therefore he has struggled to adapt and appreciate his ability
to cope.
However, the staff/care/support has been very good and our first impressions are very good and I know he is being looked after.

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Review from M J D (Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here at the end of August last year and I have found everyone to be very helpful. I enjoy walking in the grounds in fine weather and chatting with the other residents. If I can't be at home, this is the best place to be as there is always something going on.

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Review from E M H (Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived here last month I felt really poorly, but as each day has passed during the last few weeks, I have been feeling much better. Due to the great care and support, good food and very good nursing care and great support from all the lady carers and the lovely ladies in the office. As each
day arrives, I am feeling a little better, thanking you very much once again.

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Review from John R (Son-in-law of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is one in a million.
Staff are excellent and professional.
We are so lucky to have her here.

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Review from Eleri R (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for this care home. They have been so supportive and professional throughout my mother's care in the last few years.
All the staff in her dementia unit treat her with the most respect and dignity.
We as a family are so lucky to have found this wonderful home and will always be indebted
to Queen Elizabeth Court.

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Review from Vicky C (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am concerned about the security of entry into the home as any of the residents can open the door. The care is very good in the dementia unit. The food is variable and there is a lot of wastage. The drinks service - sometimes the drinks are cold and no saucers with the cups!

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Queen Elizabeth Court is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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