Queen Elizabeth Court

Clarence Drive, Craig-y-Don, Llandudno LL30 1TR
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9.8 101 Reviews
  • Queen Elizabeth Court, Llandudno
Queen Elizabeth Court has a pleasant seaside location and is set in five acres of beautiful grounds. This purpose built Home, which still retains much of its Victorian character and charm, is close to the town and a short walk away from the sea front and golden sandy beach flanked by Great Ormes Head and Little Orme. The Home is a short car ride away from historic Conwy, Snowdonia and the North Wales coast.

The team provide residential care, nursing and residential dementia support for up to 62 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Queen Elizabeth Court for further information.

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Care Provided by Queen Elizabeth Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Beer (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen Elizabeth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen Elizabeth Court Reviews (101)

Total of 101, showing 81-100
9.8

Queen Elizabeth Court has a Review Score of 9.8 (9.760) out of 10, based on 15 reviews in the last 2 years. Over all time Queen Elizabeth Court has 101 reviews.

Overall Experience

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Review from Iris O (Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

wonderful service - obliging and pleasant. Hopefully would again if necessary.

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Review from Suzanne W (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and wonderful care. So happy mum was accepted here and very much hope she can continue to reside at this home. Loads of activities for the residents to join in with. Excellent choice of food. Carers are exemplary.

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Review from Irene R (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I write this on behalf of my mother, 98 years of age and unable to use her right arm or leg. This is her third year of residency in this nursing home. She assures me that she has a happy relationship with the nurses and carers, as do I.
My mother frequently comments on how good their care is. She readily
jokes with the staff and laughs at their good humoured teasing. Being unable to walk or care for her own personal needs, she is not easy to care for but the smiles of both my mother and staff very rarely fade.

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Review from J B (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is quite a new resident of Queen Elizabeth Court. In the short time she has been with the home, we as a family have seen her relax and grow more confident with her carers. Her anxiety is subsided and she is on her way to enjoying life again. The quality of genuine care within the home shines
through giving us, as a family, peace of mind and comfort in the knowledge Mum is cared for in the very best environment we could possibly ask for.

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Review from J T (Daughter-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, polite and understanding,
My Mother-in-law enjoys it here and feels safe and secure.

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Review from Joyce W (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a few respite times and enjoyed them very much, all the staff were kind, helpful, then when I had to go permanently into full care, I chose this lovely home and was accepted. All the staff are very nice, my husband was a mason and was hoping I would have a place in a masonic home. He did
everything he could towards widow and children's charities and I have met a lot of masonic widows and masons and have found a lot of lovely friends among them. We have a really lovely activities manager who helps to keep us occupied.

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Review from Ian J (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Though not familiar with nursing homes in general, I know that I would be happy to be a resident at Queen Elizabeth Court in Llandudno.

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Review from P C H (Wife of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care given to my husband. The staff are efficient and friendly and the overall atmosphere of the establishment is welcoming. Plus, I am always informed about any changes or concerns regarding my husband. The senior carers are always available to discuss issues as is the management.

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Review from Adam T (Grandson of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother really lost her independence when she fell and was unable to return to her home sadly. This was a great worry to us as a family. It was such a relief to find Queen Elizabeth Court where in a short few weeks, my grandmother was made to feel at home. With a number of medical conditions
to deal with, I cannot praise the staff at Queen Elizabeth Court - no task is too big and as a family we have complete peace of mind leaving her here. This is all down to the wonderful staff who have mentioned that my grandmother "is ours, she's part of the furniture", which says it all.

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Review from Gareth T (Son-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Queen Elizabeth Court are excellent. Nothing is too much trouble for any of them. The care my mother-in-law receives is of a high standard. The building is always kept in pristine condition and the food is very good. The reception staff and caring staff are excellent ambassadors for CQC.
Thank you all.

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Review from S J (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so happy that Mum was able to get a place in Queen Elizabeth Court. There is no other place with the same high standard in this area. She has settled in so well and is really looked after so well. I cannot praise the staff highly enough. Also, the gardens are kept beautifully. Thank you so much.

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Review from Peter L (Son of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! The care provided was excellent! Nursing staff were first class as were the carers. Nothing was too much trouble. Everyone goes the extra mile and it was lovely to see the care and attention given to my father and all done with a smile and a sense of humour! which lifted ours and dads spirits.
I
have experience of care homes but have never witnessed such care and dedication as provided by Queen Elizabeth Court staff. Thank you! Well done! You're a credit to the care profession.

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Review from Debbie L (Daughter-in-law of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I must let everybody know who is in the same dilemma we were when choosing a care home for my Father-in-law, after a failed first attempt in one home we moved our dad-in-law to above home. It was absolutely excellent. The care and dignity was impeccable. The staff were amazing from cleaners to
senior members of staff, they couldn't do enough for my dad-in-law and us as a family they were just incredible! We were so pleased we moved Dad here and his end of life was dignified and the overwhelming support we had by all was just unforgettable thank you so much!

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Review from K B (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy living at Queen Elizabeth Court and has been here for a year, having moved in in December 2014 she has been very well cared for generally with her specific needs, likes and dislikes taken into account of whenever possible. Communication with the family is good as the other closest
(geographically speaking) relative, I find I am kept very well informed of any changes in mums health and general welfare. I am always made very welcome and find the team helpful in coming to terms with mums disabilities.

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Review from D B (Daughter of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father spent the last five years of his life at Queen Elizabeth Court and lasted until he was 102 years old. The quality of service whilst he was in care was always exceptional. Staff no trouble to them with any of the residents problems. This continues to the present day, where we are volunteers on
a weekly basis.

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Review from H H (Daughter of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at the care hom she is very happy and is very well looked after by the majority of the care staff. She does occasionally complain about the food especially the evening meals. Apart from this she is in good hands. My complaint is there is insufficient parking, this is a major
problem and I wish a little more space was allowed for cars maybe a little less grass???

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Review from Valerie F (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very kind and respectful to my mother. All know her by name and they take the time out to talk to her and interact. There is generally a good variety of activities for residents to join in. Admission and reception staff are always helpful and welcoming and always find a mum for me to
speak to on the payphone when I call.

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Review from R G (Resident) assisted by family/friend published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at the above home since July and feel I have had a new lease of life. The staff are always very friendly and caring. There are always plenty of activities to get involved with.

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Review from Alan B (Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I are 5 years residents. The cleanliness relates to present staff shortages and sick leave in the cleaning team.

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Review from Mick M (Resident) assisted by family/friend published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be in the Queen Elizabeth Court as I have supported this home for many years as a free mason. The location is ideal for my friends to pop in. My personal hygiene is looked after by a caring/sensitive team. Unfortunately I can only be bathed once a week due to requiring more than one
member of staff.

Reply from Kristin Mewald, Marketing & Communications Officer at Queen Elizabeth Court

We have consulted the resident regarding his bathing preferences. All our residents can choose how often they wish to be bathed and we ensure that staff are available to support them accordingly. We support everyone on an individual basis and can also accommodate to bath residents every day if they wish to do so.


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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Queen Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Queen Elizabeth Court is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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