What types of Care is Hafan y Waun (Care Homes for Adults) registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How far is Hafan y Waun (Care Homes for Adults) to the centre of Aberystwyth?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Hafan y Waun (Care Homes for Adults), Waunfawr, Aberystwyth, Ceredigion SY23 3AY

Review from D D (Brother of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience

Mr brother is content well cared for and happy.

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Review from Roberta D (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience

My mother resided at Hafan Y Waun for three and a half years until her death in September. During that time, she was looked after by caring, considerate staff 24-hours a day, which was a great comfort to me. Throughout the outbreak of the Coronavirus, when visiting was suspended, I was kept informed

of my mother's health. This, unfortunately, coincided with her end of life care. However, the home was kind and arrangements were made for me to be with her for the last days of her life, for which I will be eternally grateful. I would not hesitate in recommending the home to anyone considering putting a loved one into care. The professionalism and compassion shown by everyone over the years were exemplary.

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Review from Carolyn F (Wife of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience

Due to the ongoing situation with COVID, I feel it is difficult to complete a full review. The current restrictions mean I am yet to visit my husband in his new home/bedroom. However, I am reassured during daily family contact with him that he is happy and well cared for. For this, I am extremely grateful.

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Review from Anita L (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

Our visit with Mam was very moving as we hadn't seen her since 28th February. I call most days, some days she is funny and others get upset. The home is amazing and the carers, nothing is too much trouble for them, always on the go. We had our visit outside in the gazebos they set up and made the inside

lovely - it was a pleasure to visit. Mam seems happy now so that makes us happy and more relaxed, so well done to all that work there - you're amazing.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your lovely review. A lot of thought and hard work has gone into creating a warm and secure environment for the visits to take place. I am glad to hear that this has been appreciated by families. I will pass your lovely review onto the staff team. I am pleased to hear that your visit went well with Mum.

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Review from Richard W (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been at Hafan y Waun for two years, in which time, Mum has begun to live life again with people of her own age to mix and speak with. Mum is well cared for. Whenever one of the family visits, she looks clean and tidy with clothes changed every day. It is heartening to hear Mum joins in

with activities, something she was missing before going into Hafan y Waun. All staff are caring and sympathetic to clients. An extremely well run home. Thanks for helping Mum!

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you very much for your kind words. I will pass them onto our staff team at Hafan. Activities play a vital part in our residents' daily life, both staff and residents enjoy the interactions and laughter can be heard throughout the home.

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Review from C W (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

Detailed email about Covid-19 visits, very clear faultless temperature check and instruction on putting on masks.
Lovely structures in the garden to shelter from wind/rain and lots of decorative material in a fruit bowl and bunting brightly displayed, balloons and vivid pictures place on tables and

tea and biscuits provided to residents.

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Review from H F (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience

Overall am quite satisfied with the care provided along with the setting, but on occasions have had a concern over lack of communication in relation to my father's welfare and care. Most recently, a visit by his GP, which I was unaware of until the GP rang me to discuss follow-up treatment/investigation.

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Review from Elaine S (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

Very satisfied with the service. They have always been friendly and caring for my mum. Communication is excellent. Although this is the only care home I've had contact with so have little to compare it with, I am completely happy.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you very much for your review, we understand how important communication is when you have a loved one living in a home, so I am pleased to hear you are kept informed by the team. Our staff work hard to ensure the home has a friendly atmosphere as we know how important that is to everyone living and working at the home. I will pass your comments onto the team.

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Review from Carron B (Wife of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

I feel so lucky that my husband is able to stay at Hafan y Waun. He is well looked after and always looks clean and tidy. All the staff are amazing they not only look after my husband but the give me lots of support, it’s like being part of a big family.
I wouldn’t hesitate to recommend Hafan y Waun.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you very much for your review; I will pass this onto the team. It is important that we offer support to both yourself and the resident as we understand how difficult it is living apart from your loved one. At Hafan, we strive to offer the best quality of care for all of our residents and we live as one big family, this includes supporting families outside too.

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Review from Nia L (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

My mother, suffering from dementia lived here for the last 6-months of her life. During this time, she was happy and contented. She particularly enjoyed joining in with the various activities and religious services arranged by the home.
The care she received was exemplary, and I cannot praise enough

the dedication and the compassion shown by the staff who cared for her, especially under the challenging times of Covid-19.
Our family is comforted by the knowledge that she was in the best possible hands in the last months of her life and are truly grateful to all the staff.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent feedback. It is always good to read such positive comments about the home, especially during these uncertain times. We appreciate how important it was for Mum to receive the spiritual support from our Chaplin. I will ensure that we share your lovely comments with all of the team at Hafan y Waun.

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Review from A M (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

I was greeted by the care manager, who showed me the facilities and private en-suite room. At once, I felt the warmth of care and energy, of hope for my father's future.
When my father arrived he was welcomed by the team who will take care of his welfare. I was greeted by the management team who will

keep me updated with my father's development, and were happy to meet my needs; for his well being. Thank you.

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Review from V W (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience

My father moved into Hafan Y Waun in October 2019. On day one I accompanied dad. We were met by two very caring care staff who accompanied us to the first floor. They suggested dad had a cup of tea in the lounge with other residents and staff while they unpacked and inventoried all his clothes and put

them away, and I arranged his personal possessions around the room. The home was happy for him to bring whatever furniture he wanted, but we chose to use theirs. We brought his own blanket, cushions etc to personalise the room. All of the bedrooms are very spacious, with "hospital" beds that raise and big en-suite wet rooms. Dad's room had a lovely view across the hills. I visited dad every day of his short time in Hafan Y Waun until he died suddenly on 17th November. I found the home to be always a very warm, positive, happy and caring place. The food was excellent. The staff were kind and thoughtful and treated dad with dignity and respect. I think it is a marvellous care home.

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Review from A R (Partner of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

It is not easy visiting your loved one in a care home setting. I find Hafan y Waun to be able to replicate a home from home atmosphere. I am made to feel very welcome on my visits, and I am happy to sit and enjoy a cup of tea, without feeling that I can't wait to leave! The staff are very friendly,

and the residents are happy. Although it is early days for my partner, he seems to have settled in okay. The is in a lovely setting, and the food is good also.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your lovely review of Hafan y Waun. It’s good to read that your partner receives the most excellent care. It is a hard decision to make for anyone coming into a residential home and I’m pleased to read that he is settling in well. Hafan y Waun goes the extra mile for the residents. To read that you have rated the home excellent in all areas is fantastic. I will ensure that your comments are shared with all the staff where lovely comments are greatly appreciated.

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Review from P R (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

I have been impressed with the high standard of cleanliness, decor and amenities of the premises. The layout and organisation are well designed for residents needs. I am also highly delighted with the care provided by all team members who take the time to listen and follow through on any needed actions.

From day one, every effort has been made to help my mother and our family, feel part of the Hafan y Waun community. Much appreciated!

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Your feedback will mean so much to the staff team at Hafan y Waun. The team truly do pride themselves in ensuring all our residents feel part of an extended family. We strive to ensure the highest level of cleanliness runs through our home. Thank you for taking the time to review the home.

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Review from M B (Wife of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

As a resident with dementia is unable to give his opinion, so as his partner, I can say from day one (which was very traumatic) the management and staff were excellent, very caring and considerate to both my husband and myself. He has settled in rather well, and the staff have a good rapport with him.

I myself, find the staff very friendly and have patience in abundance, so very caring, and we are so grateful to them, for being there.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for such lovely positive comments about Hafan y Waun. It is a hard decision for anyone to make the transition from home to a care home and the effects it has on the person and the relatives is a very emotional roller coaster. It is lovely to read that you felt supported by the management and staff. I will share your comments with all the staff where such positive and kind words are always appreciated and welcomed.

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Review from J S (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

From my experience, the care provided to my mother has been excellent. The staff are always very pleasant and attentive. My mother enjoys the food provided and is always very complimentary of the staff.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for sending in your feedback. It is reassuring to see that your mother and yourself find the service and support at Hafan y Waun to be excellent. We are very proud of the hard work of this committed team.

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Review from Lynne W (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience

Excellent purpose-built care home with beautiful, spacious en-suite bedrooms, light and tastefully decorated communal areas and a lovely, safe garden. Very, very clean at all times. Good variety of activities every week and residents benefit greatly from support from the chaplain, volunteer, activity

co-ordinators and visiting volunteers/groups. Music therapy is a great bonus as is the hairdressing salon. Staff at all levels are very friendly, approachable and many staff go out of their way to help my mother who has both cognitive and sight issues and suffers terribly from anxiety. There is always a warm welcome for us as a family when we visit and we very much appreciate the genuine concern and support from staff on more difficult days. A very happy and caring environment. Thank you very much.

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Review from James R (Grandson of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

It is a very clean home, my gran is very happy there.
I'm unsure if its good value as I don't pay for the care.
The food is good I've joined my gran for lunch. I appreciated the staff giving us a separate room to eat in.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent feedback for Hafan Y Waun; it’s always good to read such positive comments with all areas being rated excellent. I’m glad your gran is very happy at the home. I will share your comments with all the staff who will appreciate them.

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Review from A W (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

Exceptionally kind and caring staff. Rooms fit for purpose, well decorated, fresh and clean. Lovely safe, secure gardens with level paths. Excellent food and plenty of it.
My mother is very confused but is happy there and feels more independent than when she was living with us. Her health and mobility

have improved and she enjoys having company whenever she wants to.
The home very much has a "family atmosphere".

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review that you have kindly completed. The review is so positive. Exceptionally kind and caring staff, lovely food etc… It's always lovely to read that someone has settled well into Hafan y Waun and that you have seen a positive improvement in your Mother. You have rated us excellent in all areas and you would recommend us to others. Thank you so much I will share this wonderful review with all the staff where I know this will be greatly appreciated.

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Review from Eluned E (Daughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience

My mother has been living in Hafan y Waun for just over 2 months now and she has blossomed under the loving care of the staff - they are simply wonderful! With their encouragement, my mother has become much more active and engaged with life than she was able to be when she was living with us at home.

There is a wide range of activities which residents are able to join in if they wish to and a beautiful, secure garden for those who just want to stretch their legs or do a bit of gardening. The rooms are bright, cheerful and nicely furnished. My husband and I always feel welcome when we come to visit my mother and nothing is ever too much trouble for the staff. We are so grateful that my mother is comfortable, happy, healthy and safe and living in a lovely place which she now considers home. When MHA says their care is ‘person-centred’ they really mean it – residents are treated with respect and as the individuals they are. Thank you all from the heart.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review on Hafan y Waun. What a lovely positive review. Your Mum is very happy with us and knowing that she now considers Hafan Y Waun to be her home, where she is happy and healthy just shows that when we say our care is “person-centred care we really do mean it”. I’m glad you are made to feel very welcome. You have rated us excellent in all areas and it couldn’t get better than that. I will share your comments with all the staff where I know they will appreciate such wonderful feedback.

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Hafan y Waun (Care Homes for Adults)

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Hafan y Waun (Care Homes for Adults) Reviews (55)

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Frequently Asked Questions about Hafan y Waun (Care Homes for Adults)

What types of Care is Hafan y Waun (Care Homes for Adults) registered for?

How many Rooms does Hafan y Waun (Care Homes for Adults) have?

How far is Hafan y Waun (Care Homes for Adults) to the centre of Aberystwyth?

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