Hafan y Waun (Care Homes for Adults)

Waunfawr, Aberystwyth SY23 3AY
Submit a Review
55 Reviews
  • Hafan y Waun (Care Homes for Adults), Aberystwyth
Show Hafan y Waun (Care Homes for Adults) on the Map

Care Provided by Hafan y Waun (Care Homes for Adults)

  • Type of Service
    • Nursing Home
  • Local Authority Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Older Person Care

Good to Know

  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

Are you the Owner/Manager of Hafan y Waun (Care Homes for Adults)? View your Advertising Options

Hafan y Waun (Care Homes for Adults) Reviews (55)

Total of 55, showing 21-40

Over all time Hafan y Waun (Care Homes for Adults) has 55 reviews.

Overall Experience

  • 38
  • 13
  • 4
  • 0
  • 0

Date Published

55
0
0
0
55

Review from Gwenda P (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Hafan y Waun for just over a week, but we, as a family, have seen a vast improvement in her. She is walking everywhere (when at home she would sit in her chair and sleep most of the day). She is eating better as she says the food is lovely. She enjoys all the various activities
they have during the day, especially the service on a Sunday. She also enjoyed the bath she had (she hasn't been able to have a bath for years). She says all the carer's are really nice to her and help her with all her needs. We are so grateful that we found Hafan y Waun. Thank you very much for all your hard work. I myself have worked at other care homes and I would say that Hafan y Waun is the best care home I have ever seen.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for taking the time to complete a review on Hafan Y Waun. It means so much to the team to be able to receive such a fantastic review. I’m so glad that your mother has settled in well to the home and you are happy with the care and support she receives. The home strives to work and live by the values of MHA. The positive feedback that you have given us shows that we reinforce the importance of these values. I will ensure to share your comments with all the staff, where they will welcome such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gareth J (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Personal cleanliness could be better.
Clothing could be cleaner - changed more often and bibs issued at mealtimes more frequently.
Food quality, especially meat, very poor at times.
Food choice limited and difficult to manage due to cutlery handling issues. More one to one help needed.
Clothing
labelling needs improving.
Personal items eg hairdryer and photo album go missing.

Reply from Karen Stephens, Area Support Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review, I’m sorry to read that you have some issues with the home, this is not what I would expect. I will contact you to arrange for you to come and see me so we can discuss in more detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Arfon J (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hafan-y-Waun gives my father the care and support that enables him to be happy and retain his integrity and self-esteem. We appreciate that he is treated in a person-centred manner and his wellbeing is important in decisions made.


This gives us a peace of mind that he is safe and well cared for.


(The

local authority are relieving the financial position and therefore we have no knowledge of the costs and to this end I'm unable to comment on the value for money option below).

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review on Hafan y Waun; it's always lovely to read positive comments about the home and the care we provide. I’m pleased to read that your father is happy and he is treated in a person-centred manner and we ensure that his well-being is being met. Should it arise, you have stated that you would also recommend us. I will share your comments with all the staff where such lovely comments are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeffrey C (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mother is in this care home. I find the staff amazing all of them including the maintenance staff. The home is purpose built as a care home and well thought out. I would absolutely recommend this care home for your loved one. Thanks.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for taking the time to write a review for Hafan y Waun with your comments about the home and especially the staff being amazing. It's always lovely to know when people would recommend us to others that sums up the care and standards that we provide. I will share your review with the staff, where comments like this are very welcomed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony D (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very settled and seems a lot less anxious. As a family, we are very happy with her care. We also feel that she is safe which makes us less anxious. Over Christmas there were a variety of activities which helped as this was her first Christmas away from her home.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your lovely review for Hafan y Waun. It’s lovely to read that your Mum has settled in Hafan y Waun and the impact that has had on your family and your Mum has been positive. Christmas is always a busy time and full of activities that are enjoyed by all that live, work and visit the home.
I will share your lovely review with all the staff where positive comments are always welcomed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz B (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Hafan y Waun for about 3 months now since his dementia made living at home too difficult. The care he has received has been great - all staff are kind, give their time and expertise and treat all residents with dignity and patience.
We couldn't be happier with the care he
has received.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review and it’s lovely to read that after three months of your Dad being with us, the care he has received is great. I am delighted to read that you feel the staff are kind, treat all residents with dignity and patience and that you couldn’t be happier with the care. I will ensure that I will feedback to the staff your comments where such positive comments are greatly received. It's nice to read that you would recommend us to others.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Giles W (Son of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has recently moved to Hafan Y Waun following over 3 months in hospital. She was not keen to move and it has been a difficult time for the family to fully coming to terms with Mum having dementia. The support and help from all the staff to our Mum and ourselves has been amazing during a difficult
family time.
Mum is now being fully cared for in a happy, pleasant environment.
The accommodation is great, both the bedrooms and communal areas with plenty of things going on to look after the residents.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for such wonderful comments about Hafan Y Waun and the staff. It is never an easy decision to make about your loved one coming into a care home. To read about the support you and your Mother have received is good to read. Your overall experience of Hafan Y Waun is Excellent this will only have a positive impact on you and your Mother and has helped you to adjust knowing your Mother is well cared for and happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G J (Brother of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very concerned about my relative entering Hafan Y Waun - I thought they would hate it! The staff were there to make everyone feel welcome and at home. Tea and coffee were offered to us immediately while the staff did their work, whether that be settling the new resident into their bedroom, giving
a friendly chat about the location of the dining room and telling us about Dave (the cat). The resident was told that it was now their bedroom and they could decorate it the way they wished. Doubted that, but shocked last week when on entering the bedroom, three personal photographs were hanging on the wall. This meant a great deal to the new resident. Yesterday, I had been promised that the resident would be taken home for a look around their house. Firstly, I had to wait for the hairdo to be completed, then, another wait, as the resident wanted to have her nails done first! Took her home and was delighted to know that she had to get back to the home in time for 5pm tea. She is so happy there.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review. It is never an easy decision to make about going into a care home so it is lovely to read your comments on how you and your relative were made to feel welcome and at home. To read that your loved one is happy and you have rated us Excellent in all areas is a credit to the Home and the excellent staff that work there.
I will ensure that I share your views with the staff where this will be greatly welcomed by all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and attentive staff.
Clean and well kept.
Friendly, pleasant environment.
Residents always dressed appropriately. Clean and well cared for.
Cannot fault anything.
Thank you for providing such excellent warm, personalised care.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your feedback. It’s lovely to read your review, with such positive comments about the staff, care and the home. To say you cannot fault anything is a credit to the team of Hafan y Waun. I will ensure that the team receive your comments where this will be greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Partner of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has only been a resident for just under a month, but so far I can find nothing to complain about. The staff always helpful and friendly and happy to assist in any way.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent feedback. It’s always good to read such positive comments and that the staff are always helpful and friendly. I will ensure that your comments are shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives excellent care overall. The majority of staff show a deep understanding of the condition and illness. She is treated fairly and as an individual.
Hafan y Waun has an excellent timetable of activities and she is encouraged to take part.
My family are also secure in the knowledge
that she is safe and cared for.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent review. It is good to read that your Mother receives excellent care and that our staff have a good understanding of her condition. It’s always reassuring for the family to know that their loved one is safe and cared for. I will ensure that your positive comments are shared with the staff where all comments are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been very positive, staff are welcoming and friendly and prepared to listen and take things on board where necessary. Mum receives dignified, safe care in a pleasant environment, delivered by friendly, caring staff.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your positive comments about Hafan Y Waun and how you find the staff to be welcoming and friendly. It is always good to read positive feedback about your experiences of the home, and that you would recommend us. I will ensure that the care team receive your comments. All feedback is very much appreciated by all the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjorie D (Wife of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and carers and all the staff extremely kind and caring at all times and I hope my husband will be able to stay in Hafan-y-Waun long term.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your feedback. To see that you have rated us excellent overall is a credit to all the staff at the home. We pride ourselves on delivering a high standard of care. Your comments will be fed back to the care team where all positive feedback is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care and support/treated with dignity/staff is very much dependent on staff on duty. There are some excellent, understanding and caring staff but there are some that maybe it is not their vocation.
The room my mother was allocated had a hole in the wall, which we were told about, it was filled in a
few months later but my mother was told that she would need to move out of the room in order to plaster and finish the work. We feel that this option would be an upheaval and there must be an easier option. The fact that the wall is not perfectly rendered upsets our mother when she has visitors and we have taken to hiding the 'hole'.
When she is well, my mother enjoys the range of activities and joins in when she is able, the staff involved have an excellent rapport and make everyone feel included.
Not quite sure what this comes under but the quality and sizing of the bedding is poor.
My mother would probably appreciate a slice of fresh bread and butter for afternoon tea.

Reply from Karen Stephens, Area Support Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your recent comments. I am sorry that you feel the overall standard is only satisfactory. This not what we would expect to read about one of our services. I will be asking the Manager to contact you so that you can discuss this further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Sister of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Client has been at Hafan y Waun for over 2 years and during that whole time we have noticed that staff never help to clean/wipe their face after meals. This has been pointed out to staff many times. A number of clients at Hafan y Waun are local to us and visitors to these clients have commented to us
that their face and hands are not cleaned after meals. Being a professional mechanic this meant he used his hands continuously. He now finds it frustrating with nothing to do all day. He was given stickle bricks but they have now disappeared. Clothes and slippers disappear regularly.

Reply from Karen Stephens, Area Support Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your comments about the home, I’m sorry this has not been a good experience for you, I will be asking the Manager to contact you so you can discuss this further with her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline L (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mother is receiving. All staff are very friendly and helpful.
Nursing staff are particularly friendly and there is always a welcome and a friendly/homely atmosphere. They are always happy to talk.
It was very emotional when my mother was admitted - a welcome package for relatives
would be useful.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your lovely comments you made about Hafan Y Waun. It is always good to read positive comments about the care and the friendly welcoming you receive. I will review our process regarding the Welcome pack for relatives.
I will ensure that your comments are fed back to the staff where these are always greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I J (Wife of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hafan y Waun is not only a beautiful, well-designed residence but more importantly, it has a warm and welcoming atmosphere.
I have found the staff extremely supporting, kind and understanding. Whenever I needed help or information it was always freely given.
Although I am very sad that my husband
had to leave our home, I now know that he is in a very good place, well looked after and shown lots of kindness.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your comments about Hafan Y Waun and how it is a beautiful home and it always has the warm and welcoming feel. It’s good to hear that the staff are supporting, kind and understanding and that you would recommend us. I will ensure that your comments are fed back to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frederick S (Husband of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my wife has Alzheimer's and vascular dementia they do their best to look after her. I cannot praise them more! The only long-term solution is to find a cure or die.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your kind comments. It is always a hard decision to make when placing your Wife in the care of others, but as you state you cannot praise them enough and this must be very reassuring for you. I will ensure that I will pass this onto the staff who always appreciate positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derec H (Son of Resident) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very happy with the facilities but in a welsh speaking area, I feel you should employ more welsh speakers. The other thing I feel there needs to be a room where families can talk without interrupting other residents.

Reply from Mandy Pilcher, Home Manager at Hafan y Waun (Care Homes for Adults)

Thank you for your comments about the good facilities we have at Hafan Y Waun. I can confirm that we have 35% of the staff who are able to speak Welsh. I welcome a further discussion with you about this if you wish. There is a quiet lounge on each unit where residents and families can access this at any time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my mother is well cared for and in safe hands at Hafan y Waun. The staff make great efforts to understand her physical and emotional needs.


The home seems to have good working relationships and medical services.


I feel that most of the carers have a genuine love and concern

for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet