Cartref Annwyl-Fan Care Home

Woodlands Park, Colonel Road, Betws, Ammanford SA18 2HW
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9.4 33 Reviews
  • Cartref Annwyl-Fan Care Home, Ammanford
Cartref Annwyl Fan Care Home is welcoming care home located on the outskirts of Betws, Ammanford. The rural location is easily accessible by public transport and the home is surrounded by natural beauty.

Cartref Annwyl Fan Care Home has a homely and warm feel and operates an open-door policy to visiting. The rooms are tastefully decorated and residents are encouraged to bring personal items to enhance their living area and create a homelier feel to their room.

The care team at the home are dedicated to providing the highest standard of relationship-centred care and resident needs are assessed on an individual basis. Residents are encouraged to get involved with home life and staff strive to provide a stimulating environment.

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Care Provided by Cartref Annwyl-Fan Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Williams (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cartref Annwyl-Fan Care Home Reviews (33)

Total of 33, showing 1-20
9.4

Cartref Annwyl-Fan Care Home has a Review Score of 9.4 (9.393) out of 10, based on 9 reviews in the last 2 years. Over all time Cartref Annwyl-Fan Care Home has 33 reviews.

Overall Experience

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Review from M T (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother receives at Cartref Annwyl-Fan. I live near the home and visit very often, I always find my mother comfortable, clean and content. The staff are kind and caring always make me feel welcome. The manager and secretary are very approachable and friendly. The
food is excellent and this is so important as my mother has gained weight since admission. I would also like to say that the decor of the home is excellent, so clean and fresh. I am satisfied my mother could not be in a better care home.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for such a wonderful review. We're really pleased to hear you're happy with the care your mother is receiving at Cartref Annwyl-Fan. It is so special to receive positive feedback regarding our team as it's our priority to ensure we offer a warm and welcoming environment to all our residents and their families, we're delighted to pass on your kind words and support to our staff. We are very grateful for your ongoing support.


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Review from M H (Wife of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I told my husband that I was changing the care home to be nearer home the answer was 'Thank you, I am going home to Ammanford' with a lovely smile. He arrived at Cartref Anwyl Fan on July 1st and had a good welcome from all the staff. My husband was born in Ammanford but we had been working away
for many years it was nice to hear Welsh Spoken again. The cooking of food is like home from home. Doctors nurses and carers can't do enough to make life easier. I am grateful to all. Cartref Annwyl-Fan has always had a good name ever since it was built.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for sharing your heartfelt experience with us. It warms our hearts to hear that your husband felt so at home upon returning to Ammanford and being welcomed by our team at Cartref Annwyl Fan. We're glad that the familiarity of the Welsh language and the home-style cooking added to his comfort, it's the little touches like these we strive to provide to make everyone feel truly at home. Your kind words about our Nurses and Carers mean the world to us. Our staff is dedicated to making life as easy and comfortable as possible for our residents and it's rewarding to know their efforts have made a positive difference for you and your husband. Thank you again for your lovely review. We're grateful for the opportunity to care for your husband.


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Review from S D (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this placement for our mother because of the high standards of personal care provided and the efficient and responsive management on offer. The registered manager, her seniors, staff and activities co-ordinator provide a quality experience responding to queries and concerns and implementing
changes when suggestions are made. The menu on offer has been changed to include my mother's favourite foods. The activities coordinator is enthusiastic, personable and imaginative introducing enjoyable activities tailored to the different needs of the residents. Personal pampering such as manicures, hair colour, cuts and blow drying is valued and appreciated. The ability to converse in Welsh provided by staff and manager is valued as Welsh is my mother's native tongue. She is well looked after in a homely Welsh environment. A rare find!

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for your heartwarming review. We're delighted to hear that the high standards of personal care, efficient management and attentive staff at Cartref Annwyl-Fan have met your expectations. It's wonderful to know that our menu now accommodates some of your mother's favourite foods and she is enjoying them. It is a pleasure to converse in Welsh which adds to her comfort and sense of home. We strive to create a warm and homely environment. Your feedback on our responsiveness to suggestions from our residents and their family members is much appreciated, as it helps us continually improve our services. Thank you for your trust and kind words, it is an honour to care for your mother.


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Review from W W (Wife of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident for roughly a year and has been happy and contented over this time. I am very impressed with the situation and I know he is safe here. The staff gives me information on what goes on in the home and I can trust everyone that works in this wonderful environment. It is a pleasure
to be in everyone's company when I visit and everybody looks happy and contented here. I am certainly happy with the situation.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for sharing such lovely feedback of your positive experience with us. We are thrilled to hear that your husband has been happy and content during his time at Cartref Annwyl-Fan. Ensuring our residents feel safe and well cared for is our top priority, we're pleased to hear that you enjoy visiting and find the environment pleasant and uplifting. Your satisfaction and peace of mind are incredibly important to us. Thank you for your kind words and ongoing support.


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Review from Gwen J (Wife of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well cared for and very patient. Nothing is too much trouble for any member of staff. Residents always look nice and clean and rooms are kept as clean as possible, which must be very difficult at times. Everyone seems to be happy.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for the positive comments. We take pride in our environment and aim at a high standard of cleanliness. Our ethos is to provide our residents with respect, dignity, and choice. Our roles in the care setting are very rewarding. Your lovely comments will be passed on to our care team.


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Review from J L (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mother received was excellent in every way, she was very anxious and all the staff were so kind, reassuring, and caring, we could not have asked for more, they also made a very difficult time easier for my brother and me. They showed us so much kindness and support.
We moved my Mum not
because there was anything wrong with her care but because we did not feel the environment was right for her as it was more nursing care than residential and Mum did not have the company and stimulation due to conversation etc that she needed.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for your kind words, we truly appreciate your feedback. It was a pleasure to take care of your mother during her time at Cartref Annwyl-Fan. Creating a warm and welcoming environment is a top priority for us, we're pleased to have made such a positive impact during her time here.


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Review from D P (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Cartref Anwyl-Fan for 14 months before he died 3 weeks ago. It was the most difficult decision of our lives for Dad to leave home and receive 24 hour care. Dad did take some time to settle, but he did eventually and that was due to the support, care and dedication of all the staff continually
reassuring Dad and working with us as a family to help him settle. The staff are caring and offer the best possible care in often very challenging circumstances. The home manager is outstanding and clearly extremely dedicated. Dad became very unwell a few weeks ago, receiving end of life care and the whole team were an incredible support to both Dad in his last hours and our whole family. We cannot have asked for more and we will be forever grateful to them all. I hope the Caron group management realise what a great team they have at this home.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for taking the time to share your thoughts about Cartef Annwyl-Fan. We truly appreciate your feedback, as it helps us understand the experiences of our residents and their families and enables us to continually improve the quality of our services. It was an honour to care for your dad and it is heart-warming to know that he was comfortable and well-cared for during his time with us. He will be greatly missed by the whole team, and if there is anything more we can do, please do not hesitate to reach out.


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Review from Brian P (Friend of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, caring and attentive. Good environment, safe working procedures. Well looked after, does not yet join the activities as is hard of hearing, will probably engage in activities when she has a hearing aid.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you so much for taking the time to share your positive feedback. Providing a nurturing and supportive environment for our residents is our top priority and your kind words validate the hard work and dedication of our staff. The team are actively encouraging her to take part in group activities and we hope to see you soon.


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Review from Linda T (Daughter-in-law of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I feel that the care provided by Cartref Annwyl-Fan Care Home is excellent. She is always clean and well-presented when we visit. She is not always an 'ideal patient' as her lack of sight, inability to walk and failing memory make her very frustrated. She has always had a sweet tooth
but of late, her appetite has decreased even with the unfailing attempts by the staff in encouraging her to eat more. We have no complaints with her care and would like to commend the staff (carers, nurses and administration) on their unfailing patience and understanding of her condition.

Reply from Joanna Williams, Registered Manager at Cartref Annwyl-Fan Care Home

Thank you for your positive feedback, we greatly appreciate your recognition of our staff's efforts. Understanding and addressing the challenges she faces, especially with her frustration and decreased appetite, is our priority. Your commendation means a lot to us, and we're dedicated to maintaining the highest standards of patience and compassion.


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Review from Keith L (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Cartref Annwyl-Fan Care Home now for a few years and she has settled in from the word go. What with all the attention, entertainment and company she is very happy. Since the pandemic we have not seen her for a while, but the staff have always kept us informed of how she is which
we are very thankful for. Keep up the good work.

Reply from Olly Lapite, Marketing Lead at Cartref Annwyl-Fan Care Home

Hi Keith,


Thank you very much for taking the time to leave a review. Your positive feedback means a lot, and we hope to continue to provide a happy home for your mother.


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Review from L T (Nephew of Resident) published on 17 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very well cared for in Annwyl-Fan Care Home.

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Review from Avril C (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Cartref Annywyl-Fan Care home for 9 months. It is evident that the care she has been given during that time has helped her well being. There is an awareness of the need for stimulation by the organised activities and visits outside Cartref Annwyl-Fan. I feel able to call in person
or on the telephone anytime and the staff are always welcoming and ready to give me an update if I so wish.

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Review from Jane R (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cartref Annwyl-Fan Care Home and its staff have been such a comfort to me having a father living 250 miles away and suffering from PSP. I know that each day he is looked after by staff I have found nothing but helpful and very pleasant. When I arrive to visit, often doing a 500-mile round trip, the
staff even look after me! My dad moves nearer us this week but as a family, I cannot thank Cartref Annwyl-Fan enough. It will feel sad to say goodbye.

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Review from Sigrid P (Wife of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased to have found a home for my husband which is almost tailor-made for him. After having been in the hospital for 4 months he has improved enormously. He is allowed to live his life the way he wants to, it's almost home from home. Thanks, Cartref Annwyl-Fan Care Home for all the carers
and management for your kindness and care.

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Review from Simone A (Granddaughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had been a resident of Cartref Annwyl-Fan Care Home for almost a year when she passed away. The care and support my nan had during her time in the residential home was excellent and the staff went above and beyond my expectations. If any issues did come up they were dealt with and resolved
quickly.


I would recommend this home to anyone and I can honestly say not only did they care for my nan but they also offered me support and advice along the way.


Thank you x


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Review from Pearl D (Niece of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home are very good with my aunt. When my aunt got ill, the home did not let me know. I visit every Sunday but can get a taxi if I need to get there at any time to see her as I have to walk with a walker.

Reply from Ruth Elvins, General Manager at Cartref Annwyl-Fan Care Home

Thank you for your feedback. I will arrange to speak with you about the issues you have mentioned.


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Review from R E (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 4 years at Mountain View in Cartref Annwyl-Fan and during her stay the staff, including carers, cooks and cleaners showed my mother the utmost respect, compassion, patience, humour and professionalism during her stay until she unfortunately passed away. As a family, we were always made
to feel welcome and were always involved and informed of any decisions made regarding her health and well-being, especially towards the end.


The staff at Mountain View (Dementia Care) truly are a credit to the caring profession.


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Review from D E (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Annwyl-Fan for 18months. She has settled well and is happy. The care and compassion shown to residents is exceptional. They are treated as one big family, they experience days out, a variety of activities including visiting artists. My mother always looks presentable and has her
hair and nails done weekly.
All staff and management are welcoming and approachable. During a recent residents meeting, residents and family members were encouraged to discuss any issues that arose.
The home displays a 5-star rating and the excellent food provided is a testament to this.

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Review from Elizabeth S (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over three years. I am in total awe of the caregivers who remain friendly, diligent and very caring with my mum who has become more and more difficult as she progresses and regresses in the dementia journey.
We always find her clean and tidy, well fed and fruit juice
always available to her.

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Review from Eirwen H (Resident) assisted by family/friend published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found, since living here that all the staff have been very caring and helpful. My husband and I have been very happy here until he passed away, but the staff have been wonderful to me since then.

Reply from Ruth Elvins, General Manager at Cartref Annwyl-Fan Care Home

Thank you for your comments. We are glad you are happy living at Cartref Annwyl-Fan.


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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Cartref Annwyl-Fan Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Cartref Annwyl-Fan Care Home is calculated as follows: ( (93 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.543 Points relating to the number of positive Reviews for Cartref Annwyl-Fan Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 9 Positive Reviews ÷ 14 = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Joanna

Joanna Williams

Job Title: Registered Manager

Cartref Annwyl Fan is a lovely place, the home is peaceful and the staff are friendly and supportive. At Cartref Annwyl Fan, we are committed to ensuring residents live in a safe environment which meets all their needs, whilst making sure the home is comfortable, homely and calm. The care team and myself have developed wonderful relationships with the residents and their families and I love spending time with our residents and getting to know their likes and dislikes. I am passionate about delivering the best person-centred care possible and encourage all residents and their families to give feedback so we can continuously improve. I have been with Caron Group for ten years and have spent my entire career caring with Caron. I am thankful for the company’s guidance and the support from my superiors and co-workers. Caron strives for excellence and I am delighted to be sharing my professional journey with them.


Frequently Asked Questions about Cartref Annwyl-Fan Care Home

What types of Care is Cartref Annwyl-Fan Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cartref Annwyl-Fan Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cartref Annwyl-Fan Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Cartref Annwyl-Fan Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cartref Annwyl-Fan Care Home to the centre of Ammanford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.