Barchester Hafan-Y-Coed Care Home

Nightingale Court, Off Coedcae Road, Llanelli SA15 1HU
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9.9 154 Reviews
  • Barchester Hafan-Y-Coed Care Home, Llanelli
Hafan-y-Coed Care Home is situated in a quiet cul-de-sac, surrounded by large gardens where residents and relatives can relax and unwind. Accessible by public transport and within walking distance of local shops, the home is a perfect choice for those wanting to be close to the heart of Llanelli.

The highly trained staff are equipped to deal with a wide range of care needs, particularly older persons nursing and dementia care amongst others. Respite can be arranged if they have capacity at the time of enquiry, subject to the home's availability.

Highly thought of amongst its residents, along with family members of those cared for at the home, Hafan-y-Coeds' care and nursing staff are second to none, providing care at the highest level with the resident at the heart of everything they do.

A warm welcome awaits at this friendly, comfortable and caring home.

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Care Provided by Barchester Hafan-Y-Coed Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Morgan (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (103)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Hafan-Y-Coed Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Hafan-Y-Coed Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome at Hafan-Y-Coed. Please informs if attending on visiting before 8:30am and after 19:30pm.


  • Parking

  • The home has parking available on site for visitors.


Barchester Hafan-Y-Coed Care Home Reviews (154)

Total of 154, showing 101-120
9.9

Barchester Hafan-Y-Coed Care Home has a Review Score of 9.9 (9.929) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Hafan-Y-Coed Care Home has 154 reviews.

Overall Experience

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  • 21
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Review from W W (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care.

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Review from R W (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are residents at Hafan-Y-Coed. My mother with dementia and my father with Parkinson's.
The care and understanding we have received from the amazing staff have been second to none. I cannot thank each member of this fantastic team enough for treating my parents like family.
To quote
my dad "They make me feel wanted" and as a family, we cannot ask for more.

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Review from Wendy G (Wife of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mu husband who has dementia has been treated very kindly and patiently by the staff on Pemberton Ward. They have also been very kind and thoughtful to me as his wife and designated visitor. The management staff are always there for you to answer any queries you may have and they are dealt with efficiently.
They all do a wonderful job.

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Review from Julie H (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hafan y Coed care home since March and I am very happy to see my mother so content. The staff professionally manage those living with dementia with care and sensitivity. The staff from the Managers to the caring staff are very welcoming and friendly. The staff are demonstrably
affectionate to my mother, she is not just a resident they really know her. The feedback you get from the nursing staff is first class. As a family we are so happy my mother is in this home and getting such fantastic care.

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Review from Christine G (Wife of Resident) published on 9 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that losing my husband to dementia a very traumatic time and then having to find a nursing home that would suit all of his needs almost was unbearable, and then there was Hafan-Y-Coed! What a lifesaver! All the staff are so caring and happy in their work, always so helpful; they can't do enough
for you and our relatives. He has settled in quite quickly with everyone. I always feel so relaxed when I visit and come away not feeling anxious. Keep up the happy bibes you radiate.

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Review from Melanie L (Daughter of Resident) published on 3 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved to Hafen-Y-Coed during covid 19 lockdown and the staff were so helpful and reassured us on my dads care. Since living in Pemberton Unit my dad has resumed walking after being immobile since Oct'19. The lady in the office has been so helpful and the nursing/caring staff on dads unit
have been amazing. As a family we cannot thank you enough for the care you have given dad and us, we are very grateful.

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Review from Scott J (Grandson of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at the home, the staff went above and beyond with her. I will never be able to repay them, for what they did. The activities were amazing. And even though my nan was on a puree diet, they always catered to her needs. The support we had as a family was 5*. The care, dignity, and
compassion the staff showed was amazing. This home is simply the best!

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Review from Kay P (Son of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident for over 2-years now, and although he has no speech due to his vascular dementia, he is the happiest we've seen him!
He loves all the staff; there's always a high five for the nurses and carers.
We would have no hesitation in recommending this place to anyone at all.
The
staff are always kind and polite, and nothing is too much trouble for them.
They are all true angels!

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Review from Angela W (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though we are still in a pandemic, I cannot thank the team enough for the level of care they are providing to my mother. We are lucky enough to receive regular Facetime calls and updates which puts our mind at ease that Mum is doing well. The management team is priceless and is a credit to your
company and their enthusiasm, love and passion is always wonderful to see and it reflects within the remainder of the team. We have loved receiving updates of all the activities the residents have enjoyed during this time and continue to do so.
Until we meet again I know my mother is in safe hands and is being loved and cared for like I would wish. We cannot thank the management team and staff enough for all they have done and continue to do.
Until we see you again, thank you for everything.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thank you so much for your kind words. It really means so much to the team. Hopefully we will start to see some light at the end of the tunnel soon.
Take care.


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Review from Angela H (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only a resident in the home for three and a half months. He was treated with respect and dignity and very happy there.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Dear Angela, many thanks for your kind review. I will be sure to share it with the team at the next meeting. Kind regards, Matthew.


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Review from D R (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion, dignity and kindness shown to my parents by the staff has been absolutely wonderful.
Mum loves the varied menu and high standard of cooking which are provided in an immaculate setting. The high standards are maintained in every aspect of the care mum and dad have received by the
staff.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Many thanks for your very kind words. I will ensure the whole team reads your review. It means so much to them when people take the time to write a review. Kindest regards General Manager.


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Review from Bridget R (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Hafan-y-Coed as her dementia had reached the stage where her current home was unable to give her the care and support she needed. Immediately on arriving in Hafan-y-Coed we could see a difference in her care. The love, attention and kindness all staff showed her was overwhelming. The
staff to patient ratio was much higher. She had very challenging behaviour, but nothing was an issue for them. The staff gave us utmost respect when Mum died. They couldn't have been kinder or more helpful at a very painful time.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thank you so much for your kind words. It was our pleasure and privilege to know and care for your mum. I will share your kind review with the team.
Kind regards Matthew


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Review from Alan R (Friend of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the standard of care and the professionalism of all the staff. The carers are clearly committed to ensuring the comfort and wellbeing of this residents.
The overall atmosphere is friendly and supportive, while the medical and physical needs to ensure the safety and health of
all is paramount. Well done.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Many thanks for your kind words, I will share your review with all the team.


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Review from Sue J (Cousin of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very bad experience in a previous home, we moved on a recommendation to Hafan-Y-Coed.
In the short time he has been there he has put on weight and although he is prone to falling there are always carers at hand to help.
The staff are very helpful and friendly.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thank you Sue for your kind words. It means a lot to the staff when people take the time to leave a review. I will share your review in the team meeting next week.
Kind regards
Matthew


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Review from H O (Nephew of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today, April 10th 2019, the cheese and potato pie was delicious and she ate a generous, full amount, clearing her plate. Well done to the chef of the day.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thank you very much for your kind review, I have passed your compliments onto the chef.


Kind regards
Matthew


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Review from A M (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Hafan-Y-Coed suffering from advanced dementia. In my experience, I cannot recommend HYC highly enough. My mother is well cared for and treated with respect and compassion by the hard working and caring staff. I have found HYC to always be friendly, approachable and quick to
inform me of any issues my mother is experiencing. Having struggled to care for my mother for several years, it was extremely difficult to accept that I could no longer do this alone and that my mother would need to be placed in a home. Finding the right home was a major challenge, but fortunately, I was recommended to HYC which has proven to be a wise decision. My gratitude goes to all the staff looking after her.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Many thanks for your kind review, I will share your words with all the team.


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Review from G C (Resident) assisted by family/friend published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was adopted by a member of staff. She fed me and washed me without loss of dignity and a warm friendship came, also a rolling association with other members of staff. "Hi Babe" was a greeting between us all. It made me feel at ease.
Excellent care home.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Many thanks for your kind words, it was our pleasure and we look forward to seeing you again soon.
Kind regards


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Review from Karen T (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Hafan-Y-Coed for all the kindness and support that they gave to both my mother and myself during a time that was very difficult for me as I did not want her to go into a nursing home. But every one of the staff took away all my fears and I can never thank them
enough for the constant support that they gave us as a family but most of all the care they gave to my mum - thank you once again.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thank you so much for your kind words, I will share them with the whole team.
Kind regards


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Review from S S (Niece of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff caring and helpful. Any concerns or issues have been addressed promptly. The food is excellent and a choice offered.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thankyou very much for taking the time to leave a review, I will share it with the whole team.


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Review from Lucy H (Granddaughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is very happy here, all the staff are so friendly. I went to visit him today to find out he was down the pub with the activities team. I thought this was great.

Reply from Matthew Braddock, General Manager at Barchester Hafan-Y-Coed Care Home

Thank you very much for your review. I know your Grandad very much enjoyed his lunch in the pub. We have at least one trip a week out for lunch to a variety of places in the area. We also have the weekly gentleman's club where we get fish and chips locally brought in and the men enjoy a beer or two. I know your grandfather looks forward to this each week.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Barchester Hafan-Y-Coed Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Barchester Hafan-Y-Coed Care Home is calculated as follows: ( (613 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 646 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hafan-Y-Coed Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (11)

Sarah

Sarah Morgan

Job Title: General Manager

Joined: 2011

Sarah is a Registered Nurse with a wealth of knowledge and experience within the nursing/care home sector taking over as General Manager in July 2021.


Katie

Katie Sheppard

Job Title: Administrator

Joined: 2019

Katie joined as the Hafan-Y-Coed administration assistant working on reception but has recently been promoted to become the home's administrator. She will often be the first point of contact with the home with her friendly voice on the phone.


Chloe

Chloe King

Job Title: Administrative Assistant

Joined: 2017

Hello, my name is Chloe and I am the Administrative Assistant here at Hafan-Y-Coed Care Home. I work in the Administrative office alongside Katie. I started Barchester in 2017 in another local Barchester Home working on reception. I have also previously worked on Activities entertaining the residents on a daily basis. I enjoy working in the care environment as I love getting to know new residents and families and I am very proud of the success of Hafan-Y-Coed Care Home and the excellent reputation held within the local community.


Marie

Marie Spires

Job Title: Lead Activities Coordinator

Joined: 2022

My name is Marie, I started working at Hafan-Y-Coed Care Home in 2022 as the Lead Activities Coordinator. My job involves planning the daily/monthly activities in the home for the residents, as well as arranging weekly minibus outings. I also organise events for the community to get involved with, here at Hafan-Y-Coed we love to invite new faces into the home to join in with all the fantastic activities and events we have to offer.


I have a background in singing, so you will quite often catch me in the karaoke singing in Hafan-Y-Coed!


Clare

Clare Hanford

Job Title: Activities Coordinator

Joined: 2014

My name is Clare I am an Activities Coordinator here at Hafan-Y-Coed care home. I have worked here since 2014. I have also worked on Care for both of our Memory Lane Communities. I have obtained both my Level 2 and 3 QCF in Health and Social Care as well as being the Dementia Champion for the home.  


I enjoy working alongside my team entertaining the residents on a daily basis, taking them out on our minibus every week, getting involved with the community and going above and beyond to deliver the Barchester Life Enrichment Programme.


Suzanna

Suzanna Jenkins

Job Title: Activities Coordinator

Joined: 2013

My name is Sue and I am one of the Activities Coordinators and Dementia Champions here at Hafan-Y-Coed Care Home.


I have many years of experience working in elderly care and people living with Alzheimer's and Dementia. I first started working here back in 2013. The best part about my job is getting to know the residents and also getting to know their loved ones. I have a passion for making sure the people living here lead a rich and fulfilling life.


Nicola

Nicola Kearney

Job Title: Head of housekeeping

Joined: 2002

Hello, I am Nicola the head of housekeeping. I joined Hafan-Y-Coed in 2002 and I really enjoy working with my team to ensure the highest standards of cleanliness all around the home. It is a delight to chat with residents as we clean and deliver their laundry.


Katie

Katie Jones

Job Title: Senior Carer/Dementia Champion

Joined: 2021

Katie is one of our Senior Carers here at Hafan-Y-Coed. She is also a Dementia Champion. Katie plays a key role in raising and promoting awareness, knowledge and understanding of Dementia.


Vicky

Vicky James

Job Title: Team Leader

Joined: 2005

My name is Vicky, I have worked in Hafan-Y-Coed since 2005 and I’ve worked my way up to a Team Leader, I am also very proud to say I am one of the Dementia Champions here at Hafan-Y-Coed Care Home.


Ryan

Ryan John

Job Title: Housekeeping Assistant

Joined: 2019

My name is Ryan, I work in the laundry department. I have been working in Hafan-Y-Coed since 2019. I enjoy my job as I love to make a difference in the resident’s lives. Making them laugh and smile on a daily basis makes the job really rewarding.


Jonathan

Jonathan James

Job Title: Care Assistant

Joined: 2020

Hello, my name is Jonathan. I am a Care Assistant at Hafan-Y-Coed Care Home, I have worked here since 2020. I love working with the residents, the best part about my job is spending quality time with them, joining in with activities and making them laugh.