Barchester Hafan-Y-Coed Care Home
Nightingale Court, Off Coedcae Road,
Llanelli
SA15 1HU
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visitors always welcome at Hafan-Y-Coed. Please informs if attending on visiting before 8:30am and after 19:30pm.
The home has parking available on site for visitors.
Barchester Hafan-Y-Coed Care Home has a Review Score of 9.9 (9.929) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Hafan-Y-Coed Care Home has 154 reviews.
Review from Douglas A (Husband of Resident) published on 24 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Hi Doug, thank you for your review and your continued support at Hafan-y-Coed.
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Review from Hilary F (Wife of Resident) published on 11 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Hi Hilary, Thank you for your review, we are very thankful for your support and kind donations of the films and music to Hafan-Y-Coed. We are always around if you need us!
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Review from Laura L (Daughter of Resident) published on 28 September 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Thank you so much for your positive review. We are so very pleased that you are happy with the care and support we provide here at Hafan-y-Coed.
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Review from Stuart W (Son of Resident) published on 15 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Thank you for your review, Stuart, we are so pleased that dad has settled in so well.
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Review from Margaret J (Wife of Resident) published on 11 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
I would recommend Barchester Hafan-Y-Coed to anybody.
Reply from Sherri sargent, Manager at Barchester Hafan-Y-Coed Care Home
Margaret, thank you so much for your review, we are glad your husband is happy at Hafan-y-Coed.
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Review from Marc G (Grandson of Resident) published on 11 September 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
It's clear the staff care for my grandad very much! I'd recommend this home to everyone.
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Thank you, Marc, for your review, it is always appreciated when people take the time to share their positive experiences of Hafan-y-Coed.
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Review from B D (Husband of Resident) published on 11 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Thank you for your review, we are very much enjoying having the time to get to know you.
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Review from S M (Daughter-in-law of Resident) published on 10 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Thank you for your positive review Mrs M as always if there is anything you would like to discuss the team and I are keen to listen and thank you for your continued support in the resident family/carers meetings. The feedback we receive in those meetings enables us to continually review and evaluate how we are working.
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Review from Robert H (Resident) published on 19 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E R (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, Gemenral manager at Barchester Hafan-Y-Coed Care Home
Thank you for such a positive review. We are working to bring our activity opportunities also to an excellent standard and have today interviewed for two activities people to lead on this who will work across the home on each community.
This will give us three activities people working across HYC and so we hope this will give the team the support they need to deliver a range of activity options.
Thank you again I will ensure the team are made aware of your comments.
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Review from J P (Husband of Resident) published on 25 April 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, Manager at Barchester Hafan-Y-Coed Care Home
Thank you for your review we are thrilled you have reviewed our service as excellent in relation to supporting people with dignity and respect. We are recruiting new team members into our housekeeping team to increase our bank team of cleaners. We are also advertising for a housekeeping team leader to work with the team to continually monitor and evaluate our performance. We hope if you choose to review us in the coming months you will feel that we are improving in this area.
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Review from David B (Son-in-law of Resident) published on 19 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, General Manager at Barchester Hafan-Y-Coed Care Home
Thank you so much for the review we are so pleased your family member has settled in so well. Please keep us informed of anything else we can do to continue to build on our knowledge and relationship with your father-in-law.
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Review from Norman L (Husband of Resident) published on 19 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sherri Sargent, General Manager at Barchester Hafan-Y-Coed Care Home
Thank you for your feedback, Norman. please come and speak with me or a member of the team to let us know what we can do to improve our activities offered.
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Review from R O (Husband of Resident) published on 19 March 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.929) out of 10 for Barchester Hafan-Y-Coed Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Barchester Hafan-Y-Coed Care Home is calculated as follows: ( (613 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 646 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hafan-Y-Coed Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 53 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: General Manager
Joined: 2011
Sarah is a Registered Nurse with a wealth of knowledge and experience within the nursing/care home sector taking over as General Manager in July 2021.
Job Title: Administrator
Joined: 2019
Katie joined as the Hafan-Y-Coed administration assistant working on reception but has recently been promoted to become the home's administrator. She will often be the first point of contact with the home with her friendly voice on the phone.
Job Title: Administrative Assistant
Joined: 2017
Hello, my name is Chloe and I am the Administrative Assistant here at Hafan-Y-Coed Care Home. I work in the Administrative office alongside Katie. I started Barchester in 2017 in another local Barchester Home working on reception. I have also previously worked on Activities entertaining the residents on a daily basis. I enjoy working in the care environment as I love getting to know new residents and families and I am very proud of the success of Hafan-Y-Coed Care Home and the excellent reputation held within the local community.
Job Title: Lead Activities Coordinator
Joined: 2022
My name is Marie, I started working at Hafan-Y-Coed Care Home in 2022 as the Lead Activities Coordinator. My job involves planning the daily/monthly activities in the home for the residents, as well as arranging weekly minibus outings. I also organise events for the community to get involved with, here at Hafan-Y-Coed we love to invite new faces into the home to join in with all the fantastic activities and events we have to offer.
I have a background in singing, so you will quite often catch me in the karaoke singing in Hafan-Y-Coed!
Job Title: Activities Coordinator
Joined: 2014
My name is Clare I am an Activities Coordinator here at Hafan-Y-Coed care home. I have worked here since 2014. I have also worked on Care for both of our Memory Lane Communities. I have obtained both my Level 2 and 3 QCF in Health and Social Care as well as being the Dementia Champion for the home.
I enjoy working alongside my team entertaining the residents on a daily basis, taking them out on our minibus every week, getting involved with the community and going above and beyond to deliver the Barchester Life Enrichment Programme.
Job Title: Activities Coordinator
Joined: 2013
My name is Sue and I am one of the Activities Coordinators and Dementia Champions here at Hafan-Y-Coed Care Home.
I have many years of experience working in elderly care and people living with Alzheimer's and Dementia. I first started working here back in 2013. The best part about my job is getting to know the residents and also getting to know their loved ones. I have a passion for making sure the people living here lead a rich and fulfilling life.
Job Title: Head of housekeeping
Joined: 2002
Hello, I am Nicola the head of housekeeping. I joined Hafan-Y-Coed in 2002 and I really enjoy working with my team to ensure the highest standards of cleanliness all around the home. It is a delight to chat with residents as we clean and deliver their laundry.
Job Title: Senior Carer/Dementia Champion
Joined: 2021
Katie is one of our Senior Carers here at Hafan-Y-Coed. She is also a Dementia Champion. Katie plays a key role in raising and promoting awareness, knowledge and understanding of Dementia.
Job Title: Team Leader
Joined: 2005
My name is Vicky, I have worked in Hafan-Y-Coed since 2005 and I’ve worked my way up to a Team Leader, I am also very proud to say I am one of the Dementia Champions here at Hafan-Y-Coed Care Home.
Job Title: Housekeeping Assistant
Joined: 2019
My name is Ryan, I work in the laundry department. I have been working in Hafan-Y-Coed since 2019. I enjoy my job as I love to make a difference in the resident’s lives. Making them laugh and smile on a daily basis makes the job really rewarding.
Job Title: Care Assistant
Joined: 2020
Hello, my name is Jonathan. I am a Care Assistant at Hafan-Y-Coed Care Home, I have worked here since 2020. I love working with the residents, the best part about my job is spending quality time with them, joining in with activities and making them laugh.
