This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Plas-y-Dderwen Care Home has a Review Score of 9.8 (9.760) out of 10, based on 42 reviews in the last 2 years. Over all time Barchester Plas-y-Dderwen Care Home has 114 reviews.
Review from Pat K (Sister of Resident) published on 31 May 2023
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks for taking the time to complete a review. All feedback is greatly appreciated. I will share this information with the staff team at Plas-Y-Dderwen. Kind Regards.
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Review from A R (Husband of Resident) published on 24 May 2023
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Thank you so much for taking the time to undertake a review of your experience. It was a pleasure to be able to care for your wife and yourself. I will most certainly share your feedback with the team. Kind regards.
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Review from M G (Friend of Resident) published on 27 February 2023
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Review from Peter J (Son of Resident) published on 17 February 2023
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Thank you so much for taking the time to undertake a review at this sad time, it was a pleasure to take care of your loved one. I will ensure that the feedback is shared with the team. Kind regards.
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Review from Paul H (Son of Resident) published on 25 January 2023
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks, Paul for taking the time to leave this review at such a sad time. Following our discussion on Sunday I have passed on your feedback to the staff and the biscuits were appreciated by all. I and the team are sorry for your loss. Kindest regards.
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Review from C B (Relative of Resident) published on 18 January 2023
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks for taking the time to leave a review of your recent experience. As a team at Plas -Y-DDerwen we aim to achieve above and beyond where circumstances demand and although in difficult circumstances it was a pleasure to support you at this time. I will pass your feedback on to the team. Kind regards.
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Review from Mike T (Son of Resident) published on 20 December 2022
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks for taking the time to write this review. We are very happy to be of assistance in a time of need. I will share your positive feedback with the staff team here at Plas Y Dderwen. Kind Regards, Sharon.
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Review from Linda L (Daughter of Resident) published on 14 December 2022
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Thank you, Linda, for your kind words. It was an absolute pleasure to care for your dad during his stay here at Plas Y Dderwen; he was a true gentleman, that's for sure. I will most certainly be sharing your feedback with the care team. We look forward to continuing the journey. Kind regards.
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Review from A C (Regular Volunteer) published on 9 December 2022
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks for taking the time to leave us your thoughts on care home.co.uk. All feedback is gratefully received
Kind Regards Sharon and Team at Plas Y Dderwen
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Review from Cheryl J (Daughter of Resident) published on 29 November 2022
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks for taking the time to undertake a review of the care home. It was an honour to be able to provide care to your mother for her duration here at Plas Y DDerwen. I will most certainly share your feedback with the rest of the team. Kind regards.
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Review from Helen P (Daughter of Resident) published on 29 November 2022
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Many thanks for taking the time to review us, I will most certainly share the feedback with the staff team. Kind regards.
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Review from Roxana J (Daughter of Resident) published on 22 November 2022
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Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home
Thank you so much for taking the time to provide the feedback above. We are pleased to note that your overall experience has been positive. We have recently recruited 2 further activity staff who have devised a plan full of action to suit each individual. We look forward to introducing them to you on your next visit, all feedback is greatly received to assist us with improving the service that we provide.
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Review from Jon S (Friend of Resident) published on 1 March 2022
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Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home
Thank you so much for your positive review; we like to go above and beyond for all of our residents.
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Review from Chris G (Niece of Resident) published on 28 February 2022
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Reply from Ben Stevenson, Activities coordinator at Barchester Plas-y-Dderwen Care Home
Your Aunt is a wonderful lady; she has settled into the home well over her time with us and has made friends and connected with the other residents and staff. We always look forward to seeing her at any activities as she always adds to the fun.
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Review from kirstin j (Granddaughter of Resident) published on 25 February 2022
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Reply from Ben Stevenson, Activities coordinator at Barchester Plas-y-Dderwen Care Home
Your grandfather was a very special man that had a kind word for everyone around him. I wish that the pandemic hadn't stopped us from taking him to one more Swansea FC game but we have such fond memories of his time with us.
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Review from Mary G (Daughter of Resident) published on 10 August 2021
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Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home
Thank you for your kind review and your father will always be fondly remembered.
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Review from Rebecca C (Daughter of Resident) published on 10 August 2021
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Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home
Thank you so much for your lovely review and we are delighted that Mum is happy with us.
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Review from David B (Son-in-law of Resident) published on 10 August 2021
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Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home
Thank you for your lovely review. We always have an open-door policy and we are pleased that any queries are dealt with efficiently.
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Review from Mike H (Husband of Resident) published on 10 August 2021
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Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home
Thank you for your lovely review. We understand that distance can be difficult for some, and we offer the facilities for virtual calls if this is something that would be of benefit for you. Please speak to a member of staff if you wish for this to be facilitated.
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Review from Marion J (Daughter of Resident) published on 10 August 2021
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Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home
Thank you for your lovely review. We have fond memories of your mother, and it was an honour to be able to celebrate her 100th Birthday here at Plas-y-Dderwen and facilitate virtual calls with her family during the period we were unable to facilitate visits.
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The Review Score of 9.8 (9.760) out of 10 for Barchester Plas-y-Dderwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.760 for Barchester Plas-y-Dderwen Care Home is calculated as follows: ( (393 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 488 Ratings = 4.76
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Plas-y-Dderwen Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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