Barchester Plas-y-Dderwen Care Home

Cilddewi Park, Johnstown, Carmarthen SA31 3HP
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9.8 114 Reviews
  • Barchester Plas-y-Dderwen Care Home, Carmarthen
Plas Y Dderwen makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester Plas-y-Dderwen Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Herbert (General Manager)
  • Admission Criteria
    • Admission upon completion of assessment
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Barchester Plas-y-Dderwen Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,690
    • Self-Funded Nursing Care from £1,690
    • Self-Funded Nursing Dementia Care from £1,690
    • RESPITE Self-Funded Residential Care from £1,690
    • RESPITE Self-Funded Residential Dementia Care from £1,690
    • RESPITE Self-Funded Nursing Care from £1,690
    • RESPITE Self-Funded Nursing Dementia Care from £1,690
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Plas-y-Dderwen Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Plas-y-Dderwen Care Home Reviews (114)

Total of 114, showing 81-100
9.8

Barchester Plas-y-Dderwen Care Home has a Review Score of 9.8 (9.760) out of 10, based on 42 reviews in the last 2 years. Over all time Barchester Plas-y-Dderwen Care Home has 114 reviews.

Overall Experience

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  • 18
  • 3
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several years and I have nothing but praise for the care my mother has received in the home. Any changes in care are discussed with me first and the staff have always been considerate, open and honest. I have no reservations in recommending Plas y Dderwen and I have
recommended Barchester to my extended family who have also been very happy with the care their parents have received.

Reply from Activities, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your kind words, its reassuring to know you are extremely happy with your mother's care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Plas Y Dderwen, Towy unit, for several years and all of the staff have made both my mother and the family feel most welcome from the outset. The staff have cared for my mother with dignity and respect, have taken the time to be more than just her carers and have often
gone beyond the call of duty.
The resident's garden and the recent refurbishment provide a wonderful environment for both residents and their families alike and the activities staff also maintain the vital link between the residents and the local community which is so important. The staff should also be applauded for doing such an amazing job during the current pandemic. They have worked tirelessly to not only keep the home clear of the virus but also ensure that my mother and the family can keep in touch whilst the home is closed to visitors. I personally cannot thank the staff enough and consider ourselves very lucky to have found my mother a place at such a caring home.

Reply from Activites, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your kind words. It is our pleasure to care for such a lovely lady. All your positive comments are greatly appreciated.


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Overall Experience  Overall Experience 4.0 out of 5

We'd just like to thank all the dedicated staff and volunteers who are doing a fantastic job looking after the residents to keep them safe, happy and occupied during this very difficult time. Wishing everybody at Plas y Dderwen a continued safe and successful lockdown.

Reply from Activities, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your kind words. We are all well and safe and look forward to seeing you all soon.


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Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond in their care for residents. My father has been a resident for 18 months and in his own words, he is content and it is his home. He suffers from dementia and gets confused but even during this difficult time, with staff having to wear PPE at all times, he has never been
distressed, which shows how well the staff are managing to keep everything as normal as possible with internal activities and events. We thank you so much knowing that you care for your residents as though they were members of your own families. Bless you all.

Reply from Activities, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your kind words - these mean so much to us all. Love from your extended family.


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Overall Experience  Overall Experience 4.0 out of 5

I am really happy with the care my mother is receiving. All of the staff are doing a wonderful job keeping residents safe at this difficult time. Being able to have face to face contact through WhatsApp has been wonderful. Thank you so much!

Reply from Activites, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your lovely review. It is always lovely to hear how happy relatives are with our home.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for a short while. During which she was cared for in a sensitive and professional manner.
Communication between the home and family was excellent during these difficult days of lockdown. I appreciated the facility of video calls. It made all the difference to me, to see my
mother as there was no visiting.
The death of my mother was handled well and empathetically. My thanks to the staff involved.

Reply from Activites, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your lovely comments and writing a review, we love to hear from relatives and we are so sorry for your loss.


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Overall Experience  Overall Experience 5.0 out of 5

From the very first visit we loved this home. Mum has been looked after so well and the staff are all like family. If and when the time comes I would have no hesitation to book a room for myself. Thank you all so very much.

Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your lovley comments and a fantastic review score.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Plas-y-Dderwen in Carmarthen. Whilst the last few weeks have been difficult I must praise the staff for the care and love they have shown towards my mother. Regular video links clearly show that she is comfortable and well looked after. I really can not thank them enough.
They are all heroes. Da iawn pawb.

Reply from Activites, Admin Team at Barchester Plas-y-Dderwen Care Home

Diolch Neville, It's our pleasure to care for your mother and we look forward to seeing you soon. Thank you for your lovely comments.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Plas-y-Ddweren always go above and beyond to support their residents. I have nothing but praise for the home and the care my grandfather receives. Since moving there he has gained a new lease of life and is back to the same character he was many years ago. We are very lucky to have found
Plas-y-Ddweren. From the well thought out activities offered daily to the amazing food on offer alongside care and compassion from all of the staff makes the home a fantastic place for it’s residents and those who visit. I can’t praise it enough

Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your amazing review. We are so pleased you are happy with all our care we provide to your grandfather and such heartwarming comments. We look forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

At this difficult time we as a family want to thank Plas-y-Dderwen for all their amazing hard work and support. They not only take care of our most treasured possessions as their own family they also support families at difficult times. We are so blessed to have this fantastic centre as our extended
family. They have gone above and beyond arranging video calls regularly so we can see our loved ones. Thank you for all your hard work. We are truly grateful to all the staff.

Reply from The Manager, Admin Team at Barchester Plas-y-Dderwen Care Home

Many thanks for your amazing review, it is lovely to hear that families are so happy with all we do for their loved ones.
Love from your extended family.


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Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been at Plas-y-Dderwen for a number of years. Previously she was living on her own in a flat, and her health and general well being deteriorated and she needed to find a residential care home. It wasn’t long after moving into at Plas-y-Dderwen that everything about her improved, she put
on weight, felt happy and really enjoyed the interaction with staff and fellow residents. This has continued, and I am very happy with everything Plas-y-Dderwen has provided for her.

Reply from Activites, Admin Team at Barchester Plas-y-Dderwen Care Home

Thank you so much for your lovely comments. Your Auntie is an absolute pleasure to care for.


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Overall Experience  Overall Experience 5.0 out of 5

I am writing to thank the nurses, care assistants, cleaners and all support staff at Plas-Y-Dderwen, Towy unit, for caring so well for my dear wife. She has been suffering from MND (Motor Neurone Disease) for many years and now needs around the clock nursing care. I cannot speak more highly of the compassion,
understanding and kindness they all show towards my wife and fellow residents. We as a family are all so very grateful for their kindness and dedication, especially in these challenging and strange times we find ourselves in now. Without your wonderful care and attention you are delivering to my wife, she simply would not be able to get through each day as she does, with a big smile and a thumbs-up signal. Stay safe, Stay Strong, look forward to the day we all meet again.

Reply from Nicki Hockly, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for your kind message, I will share it with the whole team. We understand this is a difficult time for many particularly those not able to visit their loved ones. We continue to support all communications so you can keep seeing those smiles and thumbs up!! Take care and Stay Safe.


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Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my father receives. The carers and staff are very professional and compassionate and treat residents with respect and good humour and as individuals. They are always friendly and communicative. We are kept up to date as my father's care needs develop. The communal areas
and individual rooms being kept to a high standard of repair and cleanliness makes for a pleasant welcoming environment for residents and visitors.

Reply from Nicki Hockly, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for your time in completing the review and thank you so much for your kind words, I will share them with the whole team. Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are outstanding and go above and beyond for residents. My mother-in-law arrived in a very distressed state and thanks to the wonderful care provided she made significant progress. Highly recommended. A big thank you to all the staff on the Teifi unit.

Reply from Nicki Hockly, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you so much for your kind words, I will share them with the whole team.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

We have to be thankful and hope that there will always be enough of you (the staff) to care for the aged and needy. The staff are doing for us all such an important job. What can be more important than caring for the old and infirm? Please tell this to the politicians!!! Thank you.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for your time in completing the review - all feedback is gratefully received.


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Overall Experience  Overall Experience 5.0 out of 5

The aspect of the home is very light, open and friendly. The staff are very helpful and answer all questions fully and honestly.

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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Plas-Y-Dderwen Care Home.
Would like to see more day trips for residents that are well enough to travel.
Thanks

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Overall Experience  Overall Experience 4.0 out of 5

I find the home very friendly and staff lovely. Viewed many homes and this one felt friendly on first impression.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for your positive review - all feedback gratefully received.


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Overall Experience  Overall Experience 5.0 out of 5

I thought you had to die before you went to heaven.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for your review - all feedback gratefully received, its a pleasure to have you as one of our residents.


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Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff. Management always available to talk to. Unable to compare value for money as I am fully covered by the local health board.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for submitting a review of Plas Y DDerwen - all feedback gratefully received.


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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Barchester Plas-y-Dderwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Barchester Plas-y-Dderwen Care Home is calculated as follows: ( (393 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 488 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Plas-y-Dderwen Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (19)

Sharon

Sharon Herbert

Job Title: Senior General Manager

Joined: 2022

My name is Sharon Herbert and I am the Senior General Manager for Barchester based at Plas y Dderwen.


I qualified as a Registered Nurse in 1994 and joined Barchester in 2015, firstly working at Plas Y Dderwen before supporting other regions for 4 years helping to improve quality and resident experience. I returned to Plas Y Dderwen in July 2022, whereby as a team we are passionate about the residents that we support and the experience they have whilst in our care. I am committed to a high standard of service delivery, ensuring that the staff also meet the requirements in terms of training and adhering to the Barchester Values of Respect, Integrity, Passion, Empowerment and Responsibility. Why not come along and see what we have on offer?


We look forward to seeing you


Kelly-Ann

Kelly-Ann Holmes

Job Title: Clinical Deputy Manager

Joined: 2023

I have recently started here at Plas y Dderwen in the role of Clinical Deputy Manager. I have a degree in adult general nursing and have been a qualified nurse since 2012. My nursing background is in a nursing home setting. I have experience in elderly care and young adults with acquired brain injuries, learning difficulties and complex needs. I am passionate about person-centred care.


It is important to me that I get to know the residents, families and the staffing team in order to build up professional relationships. It is important to me that I seek to ensure all residents are able to live their lives to the fullest, whilst also making sure their daily living care needs are supported and maintained.


Jacqui

Jacqui Price

Job Title: Administrator

Joined: 2022

Hi, I am Jacqui Price and I have been working for Plas y Dderwen since 2022. I have nearly forty years of experience in administration and accounts, primarily in the motor industry in and around Hereford and Cheltenham.


I moved to Wales in 2022 and started working for Plas y Dderwen not long after the move. This is the first time I have ever worked in the care industry. The passion I have for ensuring our home runs smoothly, and our residents are cared for with dignity and respect is very rewarding, and I absolutely love my job.


Kathryn

Kathryn Thomas

Job Title: Admin Assistant

Joined: 2023

Hi. My name is Kathryn and I’ve worked at Plas y Dderwen since 2023. This is the 3rd Nursing home I’ve had the pleasure of working in. As receptionist, my primary role is to be the first point of contact either by phone or for visitors at the front door. I love to meet and greet and I am always proud to show off our lovely home. I’m also here to provide admin backup to the Home Administrator. Life is busy, varied and no two days are the same.


Kane

Kane Rhodes-Prout

Job Title: Head of Maintenance

Joined: 2019

Hello, my name is Kane, I have had the pleasure of working here for over 5 years. I enjoy bringing expertise and dedication to the role of Head of Maintenance. I’m passionate about providing high-quality service to our residents, ensuring that their environment is safe and well-maintained. I truly enjoy coming to work every day and take pride in delivering the best possible care to all of our residents.


Andrew

Andrew Whitmarsh

Job Title: Head of Unit - Towy Community

Joined: 2013

Hi, my name is Andy and I’ve been a nurse for 12 years, 11 of those years I’ve been here at Plas Y Dderwen. During my time here I have worked on the different communities of the home and I feel that gives me a varied approach to our residents and their needs. My current role is Head of unit on the Towy community, here we have 32 available beds providing nursing and residential care. I enjoy the day to day working environment as no two days are the same


Simon

Simon Thomas

Job Title: Head Chef

Joined: 2005

I am Simon the Head Chef here at Plas y Dderwen, where I have been developing my cooking skills with support for many years.


We as a kitchen team aim to deliver nutritionally high, well presented tasty meals on a daily basis to all of our residents while trying to suit individual needs and wants.


Lisa

Lisa Peart

Job Title: Activities Co-Ordinator

Joined: 2022

Hello, I'm Lisa, and I joined the team here at Plas Y Dderwen, in November 2022. With over a decade of experience in the care sector since 2009, I'm deeply passionate about working with people and making a positive impact on their lives. I've always had a love for creativity and find joy in bringing smiles to others. My focus is on designing person-centered activities that are not only meaningful but also enrich the lives of our residents, creating moments of fun and fulfillment.


Lewis

Lewis Slaven

Job Title: Senior Carer

Joined: 2016

Hi, I am Lewis and I have worked here for 9 years. I like to feel that I use my experiences throughout my time here to have a greater understanding of the residents, their loved ones and the carers I work with. I love my role and the best part of my job is getting to know and spend time with the residents on all communities.


Ann

Ann Davies

Job Title: Activities assistant

Joined: 1994

Hi, I'm Ann and I am the longest serving staff member at Plas Y Dderwen, I have completed 30 years service and am proud to call myself one of the team. I was lucky to be awarded Employee of the Month in January 2025, it is great that Barchester recognise the contribution of staff members working in the home. please come and have a browse over a cup of tea, you are sure to have a warm welcome


Geraint

Geraint Griffiths

Job Title: Resident Ambassador

Joined: 2017

My name is Geraint and I have lived at Plas Y Dderwen since 2017. My role is to be the person that represents the other residents and to greet people when they come into the home. Life here is amazing with the staff being so caring and helpful, we have a variety of activities on offer with my favourite being Bingo. Please take the time to come and have a look for yourselves


Gill

Gill Allcorn

Job Title: Resident Ambassador

Joined: 2023

Hello my name is Gill and I am one of the Resident Ambassadors here at Plas Y Dderwen. I have lived here for 2 years now and I love living here, with the feeling of being safe and secure. I am 85 years of age and I love horses and all animals. I like to help people and welcoming new residents. I have made so many friends here and I love calling this place my home.


Christine

Christine Harris

Job Title: RGN Nurse

Joined: 2022

I moved to Wales in September 2022 and joined Plas y Dderwen in October 2022. Working with different units was something I wasn’t familiar with but the staff were supportive. I have been nursing for about 46 years and the last 20 years have been working with residents living with Dementia. I work within the advanced Dementia community and I really enjoy working here in Plas y Dderwen, the staff are friendly and are always happy to help.


Amit

Amit Kumar

Job Title: Senior Carer

Joined: 2024

Hello, my name is Amit, and I am a Senior Carer here at Plas Y Dderwen. I joined the team at the start of 2024, and I have truly enjoyed working in this wonderful setting. During my time here, I've gained a wealth of knowledge and confidence in my role. I feel supported by all of my colleagues, which enables me to deliver the best possible care to our residents. Plas y Dderwen feels like one big family, and I am proud to be a part of it, helping to provide exceptional service for our residents.


Michael

Michael Walton

Job Title: Dementia Champion

Joined: 2022

Hello, my name is Michael, and I am one of the Dementia Champions here at Plas Y Dderwen. I have been a part of the team for three years, and I am truly passionate about my role. I primarily work within the Memory Lane community, where I enjoy the variety each day brings. Spending quality time with individual residents is incredibly rewarding. I am always seeking ways to enhance the community for our residents and love working with such a dedicated team.


Linda

Linda Adams

Job Title: Senior Carer

Joined: 2022

My name is Linda, and I have been a senior Carer at Plas Y Dderwen since November 2022. With over 35 years of experience in the care industry, I am truly passionate about making a positive impact on someone's day. I take great pride in the responsibility of training new staff members and guiding them as a mentor throughout their journey. It is rewarding to support others in their development while continuing to provide excellent care.


Dawn

Dawn Sexton

Job Title: Care Assistant

Joined: 2020

My name is Dawn, and I have had the pleasure of working here for almost 5 years. I work across all three communities, and I truly enjoy my role within the team. Getting to know the residents and bringing joy to their day is incredibly rewarding, and it is one of the highlights of my work.


Sophie

Sophie Rees

Job Title: Volunteer

Joined: 2015

Hello, my name is Sophie and I have been a Volunteer here for almost 10 years. I visit 3 days a week, spending time chatting with the residents, getting to know them, playing board games, and engaging in various activities. I find great joy in making people smile and creating meaningful connections with residents.


Sally

Sally Wooten

Job Title: RMN Nurse

I am a nurse who came to work at Plas Y Dderwen eleven years ago. I had previously worked for the NHS for 30+ years as a psychiatric nurse. I work nights on Teifi unit and love my job. I have met the most amazing people during my time here and consider it a privilege to care for people living their journey through dementia and its challenges. The staff I work with are well trained and experienced in delivering a high standard of individualised care. The home is a friendly comfortable environment with plenty of trips and activities going on. The management are very supportive of all the staff and their various needs. Training is ongoing constantly. I particularly enjoy the autonomy and responsibility of managing the unit on nights.