Barchester Plas-y-Dderwen Care Home

Cilddewi Park, Johnstown, Carmarthen SA31 3HP
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9.8 114 Reviews
  • Barchester Plas-y-Dderwen Care Home, Carmarthen
Plas Y Dderwen makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Plas-y-Dderwen Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Herbert (General Manager)
  • Admission Criteria
    • Admission upon completion of assessment
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Barchester Plas-y-Dderwen Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,690
    • Self-Funded Nursing Care from £1,690
    • Self-Funded Nursing Dementia Care from £1,690
    • RESPITE Self-Funded Residential Care from £1,690
    • RESPITE Self-Funded Residential Dementia Care from £1,690
    • RESPITE Self-Funded Nursing Care from £1,690
    • RESPITE Self-Funded Nursing Dementia Care from £1,690

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Plas-y-Dderwen Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Plas-y-Dderwen Care Home Reviews (114)

Total of 114, showing 101-114
9.8

Barchester Plas-y-Dderwen Care Home has a Review Score of 9.8 (9.760) out of 10, based on 42 reviews in the last 2 years. Over all time Barchester Plas-y-Dderwen Care Home has 114 reviews.

Overall Experience

  • 93
  • 18
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Date Published

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Review from Sian L (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is very happy in Plas-y-Dderwen. He is well cared for and always happy and content. The staff, without exception, are wonderful. They are very caring and professional at all times. The establishment is always clean and tidy. Everyone is treated with respect and dignity. The management is excellent
and very hands-on. Well done Plas-y-Dderwen.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for submitting a review of Plas Y DDerwen - all feedback gratefully received.


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Review from J H (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old Mother was placed in the care of Plas-y-Dderwen following a fall at her home and subsequent treatment in hospital.
The care she received at the care home was more than adequate for her needs. All the staff took great pleasure in making sure her medical and physical needs were met until
her passing at the end of May 2018.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for your kind words, all feedback is appreciated.


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Review from M T (Respite Resident) assisted by family/friend published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my eight week stay in Plas-y-Dderwen I have been very well cared for by a friendly, polite team of carers, both day and night in Gwili Unit. Without exception, they have gone out of their way to provide me with a home from home. I will miss them all. The ethos for this caring, professional
attitude, starts with the leadership from the manager who has been friendly and helpful from the outset. Our first meeting was in the hospital in April. I thank them all for what they have done.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for your positive comments, I will share this with the staff team. It was a pleasure to be of assistance.


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Review from David M (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In reception there is filter coffee and homemade cakes that make for a warm welcome. My mother's unit was nicely decorated with an open plan kitchen/living room, large bedroom and en-suite bathroom always clean and well presented. The staff are very caring and nothing is too much trouble. They are patient
and treat residents with dignity as if their lives really matter. They genuinely care about their jobs. The food always looks appealing.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you very much for the review - all feedback is greatly received.


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Review from Nikki (Friend of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how impressed we were with the staff at Barchester Plas-y-Dderwen Care Home.


They worked very hard to help us in a sad situation, they showed compassion, empathy and genuine care day and night to both the patient and family.


The home is clean, bright, cheerful. Attention

was paid to little details like ensuring the patient can see cards and flowers that have been sent.


Rooms are clean, accessible and can be filled with personal belongings. Pets are also allowed to visit.


Great dignity was given during end of life care and I honestly cannot thank the staff and the manager enough for the help they gave us.


Thank you.


Reply from Sharon, General Manager at Barchester Plas-y-Dderwen Care Home

Always a pleasure, so glad that we were able to help in this difficult situation. Thank you for your kind words.


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Review from Mary J (Aunt of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece has been a resident of Plas-y-Dderwen for nearly 2 years and all I can do is praise every member of staff. The manager and all her team have been brilliant and my niece passed away last Friday in a caring environment.

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Review from Anne A (Mother of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only in the home for five months she thought of it as her home. The staff are all amazing all showing a high standard of care. Nothing was too much trouble for them. All the staff were pleasant and helpful and mum saw the manager or deputy on a daily basis. The home had high standards
of care and cleanliness which were maintained each day. Mum didn't have a very good appetite. The staff all tried to encourage her with different foods and drinks. I would thoroughly recommend Plas Y Dderwen Care Home.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you so much for the positive comments which are always welcomed


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Review from H K (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Barchester Plas-y-Dderwen Care Home for very nearly ten years, suffering from Alzheimer's. During this time, I have seen many changes in personnel but one thing that has been consistent has been the care and kindness shown to her by staff. She has always been treated
with respect with regards to her dignity at all times. Nurses, carers, housekeeping staff all spare the time for a friendly chat. Although she is now unable to communicate verbally, every effort is made to understand her needs. All staff have always been friendly and welcoming to us as a family, always ready to listen to any concerns we may have and to give us support when needed. Many staff are welsh speaking.

Reply from Sharon Herbert, General manager at Barchester Plas-y-Dderwen Care Home

Thank You for your positive comments.


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Review from P J (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely helpful and attentive to my mother's needs and always available to explain and discuss my mother's condition. All areas are very clean and plenty of well tended outdoor space.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for your positive feedback, which is always appreciated


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Review from Kay M (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been living at Plas-y-Dderwen for a year, within this time she has been treated with the utmost respect, treated with dignity at all times. The staff team do their utmost to meet my mother's needs in order to live a life she can enjoy. My mother is very happy and content at the home.
Staff are very friendly in their approach not only to my mother but to us as a family, keeping me up to date with my mother's health. It's a well led and transparent home.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for your kind words, feedback is always appreciated to measure the level of service provided.


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Review from Gwyneth A (Daughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at this care home for nearly four years. She was treated with respect and compassion by all members of staff. It is a well kept and well-resourced home with very competent, well qualified and experienced staff.
The public areas are welcoming and homely with modern furniture and
tea and coffee making facilities. This makes visiting a pleasant experience when coupled with the fact that all members of staff greet you warmly whenever you visit.
The food is very good and the kitchen and dining areas are excellently maintained.
The laundry facility is excellent with resident's clothes are being very well looked after.
Rooms are light and airy and well kept.
I do not have a single negative comment about this care home and the decision to have it as my mum's home for the last years of her life was one that this family will never regret.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for your positive feedback, I am pleased to note that you feel that your mother's care was delivered in a professional manner and that your experience of Plas Y Dderwen was exceeded your expectations.


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Review from S D (Friend of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home delivers a high standard of care with exceptional professionalism whilst maintaining a homely environment.
All staff are knowledgable and the manager has a presence and is accessible for a chat if needed.


Lovely home and would highly recommend


Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for the positive feedback regarding our service, the time taken to complete the review is appreciated. This allows us to enhance our service.


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Review from David F (Friend of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always consider it important to commend people on good service so on returning from my visit to Plas Y Dderwen where I was arranging the admittance of an elderly friend on behalf of her family I wanted to thank all the staff publicly for their sincere and professional reception.
It is also important
to note that I have been an independent financial adviser for over 35 years helping clients with Long Term Care needs on behalf of their families so I have visited many homes across the country covering all aspects of care needs so I hope this helps to qualify this review for anyone considering Plas Y Dderwen for their elderly loved ones.
To further qualify my review I also spoke to the family of a resident who has been there for five years and they confirmed the home was now under the best management of that period so I hope they are all encouraged by my review and the comments of the family I met today.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for your kind words regarding your recent visit to Plas Y Dderwen. I sincerely hope that your friend will be happy here.


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Review from Jeannette R (Wife of Resident) published on 1 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Plas-y-Dderwen following a near-fatal stroke complicated by Parkinson's Disease, and needed a high level of care. At Plas-y-Dderwen we have found a level of care and genuine concern that we had not dreamed of :- the staff are respectful and genuinely compassionate, and very
attentive to my husband's needs, and provide a very professional service. However, it is the personal touch which has meant so much : every member of staff seems to have a genuine interest in, and concern for, the residents, and my husband has been treated with the utmost respect and compassion by everyone. He now has his own Key Worker, which enhances the personal connection, and has begun to make some progress towards recovering his speech, and some mobility. I have also experienced a high level of concern and support for myself, and I do nit know how I would have coped without the help I received from everyone there. I cannot recommend Plas-y-Dderwen as highly as it deserves.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Barchester Plas-y-Dderwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Barchester Plas-y-Dderwen Care Home is calculated as follows: ( (393 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 488 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Plas-y-Dderwen Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (19)

Sharon

Sharon Herbert

Job Title: Senior General Manager

Joined: 2022

My name is Sharon Herbert and I am the Senior General Manager for Barchester based at Plas y Dderwen.


I qualified as a Registered Nurse in 1994 and joined Barchester in 2015, firstly working at Plas Y Dderwen before supporting other regions for 4 years helping to improve quality and resident experience. I returned to Plas Y Dderwen in July 2022, whereby as a team we are passionate about the residents that we support and the experience they have whilst in our care. I am committed to a high standard of service delivery, ensuring that the staff also meet the requirements in terms of training and adhering to the Barchester Values of Respect, Integrity, Passion, Empowerment and Responsibility. Why not come along and see what we have on offer?


We look forward to seeing you


Kelly-Ann

Kelly-Ann Holmes

Job Title: Clinical Deputy Manager

Joined: 2023

I have recently started here at Plas y Dderwen in the role of Clinical Deputy Manager. I have a degree in adult general nursing and have been a qualified nurse since 2012. My nursing background is in a nursing home setting. I have experience in elderly care and young adults with acquired brain injuries, learning difficulties and complex needs. I am passionate about person-centred care.


It is important to me that I get to know the residents, families and the staffing team in order to build up professional relationships. It is important to me that I seek to ensure all residents are able to live their lives to the fullest, whilst also making sure their daily living care needs are supported and maintained.


Jacqui

Jacqui Price

Job Title: Administrator

Joined: 2022

Hi, I am Jacqui Price and I have been working for Plas y Dderwen since 2022. I have nearly forty years of experience in administration and accounts, primarily in the motor industry in and around Hereford and Cheltenham.


I moved to Wales in 2022 and started working for Plas y Dderwen not long after the move. This is the first time I have ever worked in the care industry. The passion I have for ensuring our home runs smoothly, and our residents are cared for with dignity and respect is very rewarding, and I absolutely love my job.


Kathryn

Kathryn Thomas

Job Title: Admin Assistant

Joined: 2023

Hi. My name is Kathryn and I’ve worked at Plas y Dderwen since 2023. This is the 3rd Nursing home I’ve had the pleasure of working in. As receptionist, my primary role is to be the first point of contact either by phone or for visitors at the front door. I love to meet and greet and I am always proud to show off our lovely home. I’m also here to provide admin backup to the Home Administrator. Life is busy, varied and no two days are the same.


Kane

Kane Rhodes-Prout

Job Title: Head of Maintenance

Joined: 2019

Hello, my name is Kane, I have had the pleasure of working here for over 5 years. I enjoy bringing expertise and dedication to the role of Head of Maintenance. I’m passionate about providing high-quality service to our residents, ensuring that their environment is safe and well-maintained. I truly enjoy coming to work every day and take pride in delivering the best possible care to all of our residents.


Andrew

Andrew Whitmarsh

Job Title: Head of Unit - Towy Community

Joined: 2013

Hi, my name is Andy and I’ve been a nurse for 12 years, 11 of those years I’ve been here at Plas Y Dderwen. During my time here I have worked on the different communities of the home and I feel that gives me a varied approach to our residents and their needs. My current role is Head of unit on the Towy community, here we have 32 available beds providing nursing and residential care. I enjoy the day to day working environment as no two days are the same


Simon

Simon Thomas

Job Title: Head Chef

Joined: 2005

I am Simon the Head Chef here at Plas y Dderwen, where I have been developing my cooking skills with support for many years.


We as a kitchen team aim to deliver nutritionally high, well presented tasty meals on a daily basis to all of our residents while trying to suit individual needs and wants.


Lisa

Lisa Peart

Job Title: Activities Co-Ordinator

Joined: 2022

Hello, I'm Lisa, and I joined the team here at Plas Y Dderwen, in November 2022. With over a decade of experience in the care sector since 2009, I'm deeply passionate about working with people and making a positive impact on their lives. I've always had a love for creativity and find joy in bringing smiles to others. My focus is on designing person-centered activities that are not only meaningful but also enrich the lives of our residents, creating moments of fun and fulfillment.


Lewis

Lewis Slaven

Job Title: Senior Carer

Joined: 2016

Hi, I am Lewis and I have worked here for 9 years. I like to feel that I use my experiences throughout my time here to have a greater understanding of the residents, their loved ones and the carers I work with. I love my role and the best part of my job is getting to know and spend time with the residents on all communities.


Ann

Ann Davies

Job Title: Activities assistant

Joined: 1994

Hi, I'm Ann and I am the longest serving staff member at Plas Y Dderwen, I have completed 30 years service and am proud to call myself one of the team. I was lucky to be awarded Employee of the Month in January 2025, it is great that Barchester recognise the contribution of staff members working in the home. please come and have a browse over a cup of tea, you are sure to have a warm welcome


Geraint

Geraint Griffiths

Job Title: Resident Ambassador

Joined: 2017

My name is Geraint and I have lived at Plas Y Dderwen since 2017. My role is to be the person that represents the other residents and to greet people when they come into the home. Life here is amazing with the staff being so caring and helpful, we have a variety of activities on offer with my favourite being Bingo. Please take the time to come and have a look for yourselves


Gill

Gill Allcorn

Job Title: Resident Ambassador

Joined: 2023

Hello my name is Gill and I am one of the Resident Ambassadors here at Plas Y Dderwen. I have lived here for 2 years now and I love living here, with the feeling of being safe and secure. I am 85 years of age and I love horses and all animals. I like to help people and welcoming new residents. I have made so many friends here and I love calling this place my home.


Christine

Christine Harris

Job Title: RGN Nurse

Joined: 2022

I moved to Wales in September 2022 and joined Plas y Dderwen in October 2022. Working with different units was something I wasn’t familiar with but the staff were supportive. I have been nursing for about 46 years and the last 20 years have been working with residents living with Dementia. I work within the advanced Dementia community and I really enjoy working here in Plas y Dderwen, the staff are friendly and are always happy to help.


Amit

Amit Kumar

Job Title: Senior Carer

Joined: 2024

Hello, my name is Amit, and I am a Senior Carer here at Plas Y Dderwen. I joined the team at the start of 2024, and I have truly enjoyed working in this wonderful setting. During my time here, I've gained a wealth of knowledge and confidence in my role. I feel supported by all of my colleagues, which enables me to deliver the best possible care to our residents. Plas y Dderwen feels like one big family, and I am proud to be a part of it, helping to provide exceptional service for our residents.


Michael

Michael Walton

Job Title: Dementia Champion

Joined: 2022

Hello, my name is Michael, and I am one of the Dementia Champions here at Plas Y Dderwen. I have been a part of the team for three years, and I am truly passionate about my role. I primarily work within the Memory Lane community, where I enjoy the variety each day brings. Spending quality time with individual residents is incredibly rewarding. I am always seeking ways to enhance the community for our residents and love working with such a dedicated team.


Linda

Linda Adams

Job Title: Senior Carer

Joined: 2022

My name is Linda, and I have been a senior Carer at Plas Y Dderwen since November 2022. With over 35 years of experience in the care industry, I am truly passionate about making a positive impact on someone's day. I take great pride in the responsibility of training new staff members and guiding them as a mentor throughout their journey. It is rewarding to support others in their development while continuing to provide excellent care.


Dawn

Dawn Sexton

Job Title: Care Assistant

Joined: 2020

My name is Dawn, and I have had the pleasure of working here for almost 5 years. I work across all three communities, and I truly enjoy my role within the team. Getting to know the residents and bringing joy to their day is incredibly rewarding, and it is one of the highlights of my work.


Sophie

Sophie Rees

Job Title: Volunteer

Joined: 2015

Hello, my name is Sophie and I have been a Volunteer here for almost 10 years. I visit 3 days a week, spending time chatting with the residents, getting to know them, playing board games, and engaging in various activities. I find great joy in making people smile and creating meaningful connections with residents.


Sally

Sally Wooten

Job Title: RMN Nurse

I am a nurse who came to work at Plas Y Dderwen eleven years ago. I had previously worked for the NHS for 30+ years as a psychiatric nurse. I work nights on Teifi unit and love my job. I have met the most amazing people during my time here and consider it a privilege to care for people living their journey through dementia and its challenges. The staff I work with are well trained and experienced in delivering a high standard of individualised care. The home is a friendly comfortable environment with plenty of trips and activities going on. The management are very supportive of all the staff and their various needs. Training is ongoing constantly. I particularly enjoy the autonomy and responsibility of managing the unit on nights.