Williamston Nursing Home

Rhoose Ferry, Houghton, Milford Haven SA73 1NL
Submit a Review
9.7 36 Reviews
  • Williamston Nursing Home, Milford Haven
Williamston Nursing Home is a thirty-four capacity care service that is able to welcome older adults with care needs, being ideal for a wide range of needs including for mobility issues.

Wonderful grounds add to the charm of the residence, with spacious lounge and dining areas making for good daily comforts. Residents are encouraged to pursue personal interests and staff understand the value of a pleasant social atmosphere.

The care home's vision is to achieve a professional service that does not overlook the core values of dignity, privacy and individuality.

Williamston Nursing Home is part of Avon Care Homes Group.

Show Williamston Nursing Home on the Map

Care Provided by Williamston Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Williamston Nursing Home Ltd
  • Person in charge
  • Nicola Richards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Williamston Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,115
    • Self-Funded Nursing Care £995 – £1,115
    • RESPITE Self-Funded Residential Care £995 – £1,115
  • (these prices are only a guideline, please contact Williamston Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting welcome at all times. The home do advise that visitors avoid mealtimes where possible. Booking is not required unless after 7pm.


  • Parking

  • Parking available at the front of the home.


Williamston Nursing Home Reviews (36)

Total of 36, showing 1-20
9.7

Williamston Nursing Home has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years. Over all time Williamston Nursing Home has 36 reviews.

Overall Experience

  • 30
  • 6
  • 0
  • 0
  • 0

Date Published

36
5
11
14
22

Review from J L (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Williamston Nursing Home is set in a lovely location and is a warm, friendly and welcoming environment. The staff are kind, caring and compassionate looking after residents with dignity and respect. It is a comfortable, supportive and happy home where all the staff ensure the needs of residents, however
complex, are met - for which I am thankful.

Reply from Kole Grewal, Director at Williamston Nursing Home

Really appreciate your kind words, I will pass on your thanks to all the Team at the Williamston Nursing Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family friend recently moved to Williamston Nursing Home and since being there she has done so well, staff are really friendly and provide great entertainment, the staff dress up as unicorns, Santa and a snowman to ensure everyone had a fab Christmas. Also, they are gradually redecorating the home
and the new colour scheme is fabulous and helps create a fresh look.

Reply from Kole Grewal, Director at Williamston Nursing Home

Thank you so much for taking the time to write a review for us, this really means a a lot. My staff and I try our very best to make the home as comfortable as possible for the residents and take the time and care necessary. I'm also glad you have noticed the ongoing redecoration programme, which will take some time but a fresh look and new subtle colours were necessary.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dan B (Friend of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible staff, warm and welcoming environment and lovely residents who all seem to be cared for with dignity. The staff go above and beyond in this magical place. Lovely location and grounds too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident of Williamston in February 2024. This was a hard transition for her, from living in her own home to living with others. As a retired nurse she can be very precise in what she wants to happen, when and how. The staff have always tried their best to accommodate her wishes, in a kind,
caring and friendly manor. Early in Mum's stay the home changed hands. The manager and senior nurse working together have made improvements in the standards of care being provided to my mum. The home itself has lovely grounds to use nice weather. The interior is quite tired but recently re-decoration and refurbishment has commenced. Mum has to have a soft diet which the staff try to make as interesting as possible for her, they try their best to tempt her with different things i.e. welsh cake. The activities lady has been off for some time and Mum says she misses that interaction. Thank you to all the staff for your kindness and commitment to Mum's care and feelings.

Reply from Kole Grewal, Director at Williamston Nursing Home

Thank you for your review and kind words. We continue to strive to make the Williamston Nursing Home even better. My team and I work very hard and it is nice to hear we are headed in the right direction.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having arrived in the previous month (July 2024) and settled in, I have found Williamston to be friendly, calm, and enjoyable. I was made to feel most welcome. As someone new to living in an environment like this, I was rather anxious about asking for things. As an example, being diabetic, I have to
be careful about what I can eat, so at my first breakfast, I requested to have Marmite spread on my toast. Profuse apologies followed, the kitchen had none in, but the next morning there was a jar of the spread on the table. It's been on offer every day since. Nothing seems too much trouble. That little gesture made me instantly feel part of the 'family'.
Many of the residents suffer from dementia, I don't, my mind is clear, but I do have trouble with my walking and balance and I am prone to fall. Nevertheless, the staff are all really friendly and are always able to help when I need it. To be totally honest, I can find nothing to fault.

Reply from Kole Grewal, Director at Williamston Nursing Home

Thank you for taking the time to write a review for us. Your input is invaluable and I continue to try my very best, to make this a home for all our residents. My team and I try very hard to make sure every need is catered for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay M (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky to have both of my parents in this nursing home. As a family, we were dreading the moment Mum and Dad could no longer manage at home, but they are actually more settled and happier at Williamston than they were in their own home! The culture of care at Williamston is excellent. Nothing
is too much trouble and my parents are cared for with dignity, respect and lots of lovely humour. Everyone goes the extra mile to make them happy and comfortable whilst ensuring all their complex care needs are addressed. We all feel very lucky and relieved. I can highly recommend it.

Reply from Kole Grewal, Director at Williamston Nursing Home

Kay, thank you so much for the review. I could not have summed up better our goals here at Williamston. My staff always put dignity, respect, humour and care at the centre of everything they do. I am making improvements to the home, building, gardens, equipment and staff training. These things take time and I make it my personal mission to make home even better.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Son of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Supportive environment in a superb rural location. Home was very helpful when we needed to relocate my mother at short notice. Staff are attentive and fully aware of the needs and care of my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Friend of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class care home set in Pembrokeshire. All staff are friendly and fully qualified. There is always a warm welcome as soon as you go through the door. For any needs that a resident requires the home gives 100 per cent to carry out their wish. I would recommend Williams Nursing Home to any upcoming
resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Granddaughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the outstanding care my elderly Grandma receives here. From the moment she moved in, it was clear that she was in good hands. They go above and beyond to ensure her comfort, safety, and happiness, treating her with the same kindness and respect they would show their own family
members. I will always be thankful to the staff for letting our family create life long memories with my grandma by helping us organise a 'wedding reception' in the care home so she could be a part of my sisters wedding.
The place is always immaculate and welcoming, with a warm and friendly atmosphere that makes visiting a pleasure. The staff are always so attentive, and genuinely caring, always taking the time to engage with my Grandma and address her needs promptly and with compassion. I cannot thank the team enough for their exceptional care and commitment to my Grandmas well-being. Knowing she is in such capable and loving hands brings our family immense peace of mind.

Reply from Kole Grewal, Director at Williamston Nursing Home

Thank you so much for your wonderful review. My team and I try very hard to make the home welcoming, friendly and homely. Taking the time to host the wedding reception was our pleasure, we want to create long-lasting memories for families and their loved ones. We continue to work hard on decoration, training of staff and bringing the home back to its former glory.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, all clients seem happy and well cared for. Good communication between staff and family members. Decorating is progressing, hopefully, the flooring and the driveway will be sorted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I stepped into Williamston Home I knew this was the best home for Dad. The staff and management are cheerful, work very hard and above all else are very kind and understanding about Dad's dementia. The staff and other residents have become a second family to Dad and I. Thank you
all for the excellent level of care you provide. It is much appreciated.

Reply from Kole Grewal, Director at Williamston Nursing Home

Thank you for taking the time to write us a wonderful review. My team and I work very hard to make the Williamston the home it is today and to provide the highest level of care for all of our residents. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V M (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Williamston quickly and without any fuss. She has been well looked after and is happy there.

Reply from Kuljit Grewal, Director at Williamston Nursing Home

Thank you for taking the time to write us a review. We aim to be as efficient as we can and take the best care of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F W (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Williamston since 2021. When she moved in, it was a difficult time for all of us, especially as Covid restrictions were in place. However, we were made very welcome, and while she was in quarantine, we visited every day.
As would be expected, she has deteriorated a lot in that
time, but she is so well cared for and known. There are so many little instances we have seen that demonstrate that all the staff know her well.
I have complete confidence in the staff to care for Mum and feel they care for her in the way I would like a friend to do - they are physically affectionate but never inappropriate. We feel like we are visiting Mum in her home, not an institution.

Reply from Kole Grewal, Director at Williamston Nursing Home

Thank you so much for taking the time to write a wonderful review. We aim to provide the best care service we can and hope to improve on the buildings and gardens this summer to make it magical again. Our aim is to make it feel like home, and I'm so glad you recognise this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike R (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable and happy in the home, the staff are friendly and kind to Mum, they genuinely care for the residents. The food is cooked in the home kitchen and they have entertainment on a regular basis. The home has a very friendly atmosphere and all staff work extremely well and enjoy
their work.

Reply from Kuljit Grewal, Director at Williamston Nursing Home

Thank you so much for your kind words and for taking the time to write a review for us. We will continue the care and support of your mother and all the residents at the Williamston Nursing Home and invest in the future of the building, surroundings and staff moving forward.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica L (Wife of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Williamston Nursing Home for several years now. He has always been cared for with kindness and respect and all his medical needs treated with professional knowledge. As his wife, I have been treated with kindness always and kept informed of his health etc. at all times.
I can visit him at all times since lockdown, during which time I had their support and understanding always.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Nephew of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Williamston Nursing Home for just over two years. She originally became a resident after a fall which resulted in a lengthy recovery. The staff were excellent throughout this phase of her stay providing round the clock treatment and care until she recovered. My aunt was
then diagnosed with cancer and continued to receive the highest quality of care, despite finally becoming bedridden until her death at the beginning of May. The staff kept her going and it was always a pleasure to visit her and hear about how well she was being looked after by the team. I’d recommend Williamston to anyone.

Reply from Beryl Campbell, Home Manager at Williamston Nursing Home

We are sorry for your loss.
Thank you for taking the time to post such a lovely review during what must have been a very difficult time for you and your family. The team work very hard to give a warm, friendly and exceptional home for residents like your aunt. Your positive comments will be shared with the amazing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette H (Relative of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's cousin was treated with kindness and tolerance. She had dementia and didn't really recognise or remember most people. She was happy every time I visited her. She was always clean and dressed nicely in her own clothes.

Reply from Beryl Campbell, Home Manager at Williamston Nursing Home

We love to get responses from the family and friends of the residents. It makes us proud when we see positive responses. We always try our best to give our residents a good standard of care and make them feel at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael R (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb support for my father through what has been a very difficult time. My father was in Williamston for six months and they did everything to keep us informed and able to have contact with him. To have to choose a home when you are unable to see it was worrying but the staff were amazing. Thank you
for your care to both my father and us, as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K P (Friend of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was limited due to Covid-19 lockdown time but was as good as it could have been expected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Niece of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Williamston enough. The care and compassion shown to both my aunt and us as a family has been exemplary. Her needs were all met with both dignity and a smile. I'm so thankful to them for all her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Williamston Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Williamston Nursing Home is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 160 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Williamston Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

one single room on the 2nd floor accessible via stair lift
1 shared room


Awards / Recognitions (2)

Top 20 Care Homes Wales 2021

Recipient: Williamston Nursing Home

Date: Wednesday 30 Jun 2021 More details

Top 20 Care Homes Wales 2020

Recipient: Williamston Nursing Home

Date: Friday 28 Feb 2020 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Williamston Nursing Home

What types of Care is Williamston Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Williamston Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Williamston Nursing Home have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Williamston Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Williamston Nursing Home to the centre of Milford Haven?

5.0 mile(s) as the crow flies, distance by road may be significantly further.