Williamston Nursing Home

Rhoose Ferry, Houghton, Milford Haven SA73 1NL
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9.7 36 Reviews
  • Williamston Nursing Home, Milford Haven
Williamston Nursing Home is a thirty-four capacity care service that is able to welcome older adults with care needs, being ideal for a wide range of needs including for mobility issues.

Wonderful grounds add to the charm of the residence, with spacious lounge and dining areas making for good daily comforts. Residents are encouraged to pursue personal interests and staff understand the value of a pleasant social atmosphere.

The care home's vision is to achieve a professional service that does not overlook the core values of dignity, privacy and individuality.

Williamston Nursing Home is part of Avon Care Homes Group.

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Care Provided by Williamston Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Williamston Nursing Home Ltd
  • Person in charge
  • Nicola Richards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Williamston Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,115
    • Self-Funded Nursing Care £995 – £1,115
    • RESPITE Self-Funded Residential Care £995 – £1,115
  • (these prices are only a guideline, please contact Williamston Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting welcome at all times. The home do advise that visitors avoid mealtimes where possible. Booking is not required unless after 7pm.


  • Parking

  • Parking available at the front of the home.


Williamston Nursing Home Reviews (36)

Total of 36, showing 21-36
9.7

Williamston Nursing Home has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years. Over all time Williamston Nursing Home has 36 reviews.

Overall Experience

  • 30
  • 6
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Date Published

36
5
11
14
22

Review from C B (Nephew of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short term of 5 months approximately, we found the manager and all of the staff very obliging and the care that they gave to our aunt was exceptional. The home was spotless.

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Review from A G (Relative of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been very happy since she first came here three months ago. She has settled in very well and adjusted to her new life having to give up living independently in her own house. The staff are all very kind and the visiting hours are not restricted. I am always made to feel very welcome.

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Review from J H (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, attentive, compassionate staff, under the supervision of the manager whose recruitment and training of staff is obviously unimprovable. My mother was the happiest she'd been for many years during her time at Williamson.

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Review from Joanne G (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm, happy caring environment. Very caring staff nothing seemed too much trouble when dealing with a resident or a family member. Lots going on to keep residents occupied, also lots of quiet areas to sit if needed. I would not hesitate to ask if my mum could go back to Williamston for respite.
Thank you from the bottom of my heart for making such a sad situation bearable for all concerned. 100% recommended.

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Review from E S (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely kind, patient and helpful, all staff be they nurses or domestic staff and the manager are lovely, they make time to spend with everyone and are extremely well trained especially in cases of dementia. Regular activities help to entertain the residents. My mum has settled in very
well, at a difficult time of grief and change and this I believe is due to the care she has received. Williamston is a lovely old house in a rural part of the country, with lots of lovely trees around. It's lovely.

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Review from Bernice B (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in Williamston Nursing Home.
I live 200 miles away and the help and support I received from the matron and staff in arranging everything sensitively coordinating with the funeral directors and registering the death and supporting me through my bereavement was exemplary.
The care
that my mother received during her 6 and a half years at the care home was of the highest standard and she enjoyed joining in all the activities on offer.

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Review from Lynne G (Daughter of Resident) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Williamston Nursing Home for over three years before she died peacefully in her sleep. Like most people, she had her ups and downs, good days and bad days, but all were catered for by the attentive, caring staff in an exemplary, professional manner. She was treated with dignity
and respect at all times and there was always someone with her during her final hours. I would have no hesitation recommending Williamston Nursing Home to anyone looking for a future home for a family member. We couldn't have hoped for more kind-hearted and thoughtful staff.

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Review from G N (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and comfortable in the home. She likes all the staff and enjoys the food and activities. We have always found the home warm and the staff welcoming and helpful.

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Review from D S (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Williamston Nursing Home enough. My father's care has been first class, all the way, from the manager down to the maintenance teams. He is always met with a smile, the food is cooked on site, so fresh, which is very good. Dad's personal appearance is always clean, as is his bedroom.
The home is always clean and tidy. No restrictive hours is fantastic so I can visit whenever. Dad's needs are met always and he is very happy at Williamston. The only downside is the driveway! (Could do with wifi all around the home to share videos).

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Review from H W (Son of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly unpretentious home. Warm and comfortable. The staff are mainly local and nearly all long-term who care and enjoy their work.

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Review from Penny N (Granddaughter of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan was in Williamston Nursing Home and sadly passed away in September this year, and the care she received was fantastic. The staff are friendly kind and genuinely care for the residents and their families. No words can describe how wonderful this home is and I don't know how to thank them all.

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Review from Diana R (Daughter-in-law of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my mother-in-law was unsettled on arrival at Williamston Nursing Home, but within a week or two she had become contented. She now tells us frequently how happy she is and how kind everyone is towards her. She loves the company and being able to have her hair done each week as well as being
able to see a chiropodist and optician in the home. She is also complementary about the chef and the meals provided. My husband, his brothers, sisters and I are all pleased with the care and protection she gets and know we can leave her, after our visits, in safe hands without worry.

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Review from S S (Wife of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Willimaston Nursing Home in May 2017 and both of us are very happy to have chosen Williamston, it has a homely atmosphere and all the staff are very friendly and caring. He has a lovely room and we are free to make it as we want it. The Beautifull garden which we are free to use on
nice days and lots of activities to join in with.

Reply from Caroline Hobbs, Head Office Support at Williamston Nursing Home

We are delighted that you are happy with Williamston Nursing Home. The manager and her team work very hard to make Williamston a great Nursing Home, so we are pleased that this is reflected in your review. Thank you for taking the time to make your comments.


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Review from Jutta P (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise and thank everyone at Williamston Nursing Home enough for care and kindness shown to my mother since entering the home. All the staff have shown respect and care doing a job that is very demanding. My mother is 95 and coming towards the end of her life. The staff have been very caring
and sympathetic to myself and family and again I thank them most sincerely for all they have done and continue to do.

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Review from Janet A (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted on May 16th full time. He is nearly 91 years old, many TIA's and mental confusion. I met him when I was 23 years old, nursed him through his operation. I was a young staff nurse living just next to Guys' hospital London. We have been married 53 years. The patience of the staff
and their caring is amazing. The care plan is excellent, regular reports. Lovely lounges and grounds. Tomatoes grown and vegetables. Contact with the larger community.

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Review from Janet (Wife of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Williamston for 5 months now. He suffers from dementia but is treated with respect and genuine care and love. They are all on first name terms and like family. The local church (Anglican) are able to visit one a month to share communion and J.W's also visit to read a Bible story
and chat. When available, sessions of music and singing entertain the residents. Visiting is welcome at anytime of day and a meal or cup of tea offered. A small donation is gratefully received for funds to provide outings etc. Volunteers come in for craft therapy and small garden tasks. The grounds are wonderful for walks and sitting out on sunny days.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Williamston Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Williamston Nursing Home is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 160 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Williamston Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

one single room on the 2nd floor accessible via stair lift
1 shared room


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