Abergarw Manor Care Home

Abergarw Road, Brynmenyn, Bridgend CF32 9LL
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9.4 11 Reviews
  • Abergarw Manor Care Home, Bridgend
A friendly and welcoming care home located in Bridgend, Abergarw Manor is ready to welcome residents after being closed for 9 years.

The home is currently undergoing a major upgrade, but the ground floor has been recently opened with 20 refurbished bedrooms, spacious lounges, two communal outdoor spaces and an onsite hair dresser.

Residents of Abergarw Manor receive personalised care and care plans are carefully tailored with input from residents, care workers, relatives and other healthcare professionals. The home's care team is vastly experienced and residents are cared for with dignity and respect. 

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Care Provided by Abergarw Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marie Lakin (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Abergarw Manor Care Home Reviews (11)

9.4

Abergarw Manor Care Home has a Review Score of 9.4 (9.382) out of 10, based on 11 reviews in the last 2 years. Over all time Abergarw Manor Care Home has 11 reviews.

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Review from Margaret K (Wife of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Abergarw after a long stay in hospital and I was apprehensive as to whether he would settle. Within days, however, the staff, who chose to go out of their way to speak to him and make a fuss of him, were being rewarded with a smile and they were already teasing out the personality
behind the twinkle in his eyes. The nursing staff were second to none, dealing promptly and efficiently with the ailments he suffered during his 8 week stay and communicated well with me throughout. Abergarw certainly has a high number of "stars" right across the organisation eg in front line care, entertainment, cleaning, admin, catering. His birthday there (sadly his last) was actually his best in years! Naturally there were teething problems, mainly around my husband's diet, but these were resolved quickly and efficiently. My only recommendation if starting a new relationship with "any" Home is to arrange an early meeting to agree on mutually acceptable communication routes.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for your thoughtful review. We are so pleased your husband felt comfortable and well cared for, and that his last birthday was such a special day. We truly value your feedback on communication and are grateful we could reach an agreement that worked well for everyone. Thank you for your trust - it was an honour to care for your husband.


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Review from Jennifer J (Partner of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First admitted from the hospital. Communication was difficult at first, every effort was made by staff to support and understand the needs of partner. Contact from staff when incidents happened and relevant procedures made - GP etc. Ambulance contacted and information given.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for sharing your review with us. We're pleased to hear that our team was able to support your partner during their transition from the hospital and work together to meet their needs. Providing clear communication and ensuring the right steps are taken in any situation is a priority for us. We're glad that you felt confident in our processes, from contacting healthcare professionals to keeping you informed when necessary.


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Review from D L (Wife of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to the residents is first-class. The food is good and medical care is very good. I would prefer to have a singing group singing songs from the shows or music more in keeping with the ages of the residents. Too many loud singers singing Elivs and his kind of music, more soothing ballads
by a trio or small choir would be more acceptable. A small harmony group around Christmas would be appreciated by all and not too loud.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you so much for your thoughtful review and kind words about the care, food and medical attention at our care home. We're delighted to hear that these aspects meet your expectations. Thank you for your continued support.


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Review from M D (Sister of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the staff at this residence is that everyone is very professional and kind. The Abergarw Manor Care Home is always spotless.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you so much for your kind words and positive feedback about Abergarw Manor Care Home. We're thrilled to hear that you've experienced our staff as professional and kind, providing exceptional care in a warm and respectful environment as it's our top priority. Your comments about the cleanliness of our home are greatly appreciated as well. Maintaining a spotless and welcoming space for our residents and visitors is something we take great pride in.


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Review from Lynne H (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was there from 11th July to the 1st August 2024, but once my mum was bedbound that was another thing. The first day I went to my mum she was hanging out of bed. My husband called a nurse, and she told me that I should have not put her back to bed. I explained that I had over 30 years experience.
She said that didn't matter, no way I was going to leave my mum hanging out of bed. The second day I called to see Mum she was dripping in urine, called a nurse, and this is what she said, "I have no one to change", so I said I will do it myself. The next time I called in to see her and the staff walked past my mother's room, no attempt to go in and see her. I opened the door, the curtains were shut, light on and window shut. The smell was disgusting so I went to see the manager and the response was it will not happen again. Well the next day she was the same as the day before, back to the manager. I waited for them to change her. The only day that my mum was clean and tidy was the day she died.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for sharing your thoughts and feedback. However, I am saddened to read your recollection of events, which does not match my own, and has come as a surprise particularly given the thanks you expressed at the end of your mother's time with us. I am very happy to meet with you to go through your mother's needs and the care we gave, if that would assist. I would certainly appreciate the opportunity to understand why our recollections differ so significantly, in case there are lessons we can learn. Our team aims to provide a high level of care and attention, and we continuously work with our staff to review and enhance our care practices, with the goal of providing a comfortable and respectful environment for all our residents.


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Review from Carol D (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and tidy. And staff are friendly and very helpful and I know my mother is in safe hands if there is anything wrong they will contact me and I haven't seen her so contented and relaxed for a long time.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you so much for your kind words! We're delighted to hear that you're pleased with the care your mother is receiving. Our team takes great pride in maintaining a clean and welcoming environment and it's wonderful to know that our efforts are making a positive difference. We're especially glad that your mother is feeling content and relaxed, her well-being is our top priority.


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Review from Lynne D (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother was outstanding! The staff are warm, friendly and helpful. I couldn't recommend them more highly. My mum was a resident for over a year and was treated with dignity and respect throughout. When she passed the staff were incredibly supportive with myself and my family.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for your heartfelt review. We are truly honoured to have had the opportunity to care for your mother. Our dedicated team at Abergarw Manor strives to provide compassionate and respectful care to all our residents, it's incredibly rewarding to hear that we were able to make a positive impact. We are pleased to know that our support extended to you and your family during such a difficult time. Your appreciation means the world to us and reinforces our commitment to providing exceptional care and support.


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Review from E R (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the choice for my dad. He has settled so well. I have no fault with the home it is warm and welcoming. The staff all from managers to care staff are incredible. Thank you for caring for my dad.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for your wonderful review. We are delighted to hear that your dad has settled in well and that you are pleased with the choice of Abergarw Manor. Creating a warm and welcoming environment is our top priority, and it's gratifying to know that our efforts are making a difference. Our team, from managers to care staff, are dedicated to providing the best care possible, and your kind words are a great encouragement to us all. It's truly a privilege to care for your dad, and we are grateful for your appreciation.


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Review from A B (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member if staff are caring, thoughtful and considerate, not only to residents but to all visitors. The home has been undergoing some renovations which has been difficult but the carers, they work tirelessly to ensure every need is met. The home is beautiful, run with pride and dignity, and everyone
is approachable. My dad has been here for 6 months and I have no concerns for his welfare or safety, this is due to impeccable efficiency, compassion and above all trust.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for this outstanding review. It is an honour to provide such care to your father as well as our other residents and extend our services to their families at Abergarw Manor. We pride ourselves in the person-centered care that we offer, we are deeply touched by your kind words. We appreciate the time you have taken to leave us a review.


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Review from Martin L (Brother of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find any faults with Abergarw Manor Care Home. Abergarw Manor Care Home has given me advice on my brother's condition. Also, the staff have been faultless and very understanding.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you for taking the time to share your positive experience at Abergarw; we are thrilled to hear that you can't find any faults with our service. Our dedicated team work tirelessly to ensure that every resident feels comfortable, understood, and well-cared for. Your recognition of their hard work and understanding means a lot to us and serves as motivation to continue delivering the highest standard of care. Once again, thank you for your kind words and for entrusting us with your Brother's care. We are here for you every step of the way.


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Review from D J (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Abergarw Manor Care Home in June of 2023. From day one the staff were caring, kind, considerate and treated Mum as if she was the only person in the world. Mum's room, her clothing and her personal care were exceptional and she was always clean and well dressed. The whole home was always
spotless and the staff friendly and smiling. We were frequently offered tea/coffee when visiting and it felt more like going to Mum's home rather than just somewhere she was staying. Staff also asked how we, as a family were - something that made a huge difference, especially in the last weeks of her life.
We lost Mum in August 2023 and even during those last days, Mum was kept comfortable and clean and was treated with dignity and respect. Our sincere thanks to all the staff at Abergarw Manor for looking after us and Mum. Thank you.

Reply from Marie Lakin, Registered Manager at Abergarw Manor Care Home

Thank you so much for taking the time to share such a wonderful review of Abergarw Manor. Your kind words mean a great deal to all of us, and we are honoured to have been able to provide care and support to your Mum during her time with us. If there is anything we can do to support you further, or if you have any additional feedback or suggestions, please do not hesitate to reach out.


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Current Review Score: 9.4 (9.382)

Overview of Review Score

The Review Score of 9.4 (9.382) out of 10 for Abergarw Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.520 for Abergarw Manor Care Home is calculated as follows: ( (98 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 127 Ratings = 4.52

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.862 Points relating to the number of positive Reviews for Abergarw Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 10 Positive Reviews ÷ 11.6 = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Meet the Team (1)

Marie

Marie Lakin

Job Title: Registered Manager

I have worked within the care sector for sixteen years, eight of which have been with the Caron Group. I love the buzz and bustle of working within a care home and everything that comes with it. Interacting with the residents and their families is a highlight of my role and offering high-quality care is my passion. It is important to remember that we work in the resident’s homes, the residents do not live in our workplace!


I encourage residents to make their rooms as homely as possible and family and friends are always welcome at Abergarw. The support of my team is imperative when providing high-quality care and I am fortunate to have an experienced and considerate team of staff who treat our residents like family.


Frequently Asked Questions about Abergarw Manor Care Home

What types of Care is Abergarw Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abergarw Manor Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Abergarw Manor Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Abergarw Manor Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abergarw Manor Care Home to the centre of Bridgend?

3.2 mile(s) as the crow flies, distance by road may be significantly further.