Albert Edward Prince of Wales Court

Penylan Avenue, Porthcawl CF36 3LY
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9.9 108 Reviews
  • Albert Edward Prince of Wales Court, Porthcawl
Purpose-built in 1973 and refurbished in 2000, Albert Edward Prince of Wales Court stands in extensive, well-kept grounds situated one mile from Porthcawl town centre and the Promenade.

Within the grounds there are beautiful inner courtyard gardens made up of a fishpond, scented garden and herb garden for residents to sit in, relax and enjoy the outdoor space. There is also a bowling green and Club House in the grounds where matches are played throughout the season.

The Home is divided into ‘family-style’ house group units, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Albert Edward Prince of Wales Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Aberdeen (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1973
    • Last Refurbishment: 2000
    • Number of floors: 3

Funding & Fees Guide for Albert Edward Prince of Wales Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,051 – £1,450
    • Self-Funded Residential Dementia Care £1,315 – £2,225
    • Self-Funded Nursing Care £1,484 – £2,133
    • RESPITE Self-Funded Residential Care £1,156 – £1,595
    • RESPITE Self-Funded Residential Dementia Care £1,446 – £2,447
    • RESPITE Self-Funded Nursing Care £1,632 – £2,346

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Albert Edward Prince of Wales Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Albert Edward Prince of Wales Court Reviews (108)

Total of 108, showing 21-40
9.9

Albert Edward Prince of Wales Court has a Review Score of 9.9 (9.922) out of 10, based on 30 reviews in the last 2 years. Over all time Albert Edward Prince of Wales Court has 108 reviews.

Overall Experience

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Date Published

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Review from Angela A (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that my mother is a resident of Albert Edward Prince of Wales Court. She was in a confused state on admission but thanks to the very able, highly qualified, experienced and caring staff, Mum has become more settled and is very happy in her new home. Mum always looks nice and her room
and bathroom are fresh and welcoming respectively.
I have 101% peace of mind now!
Thank you to the manager and all your staff, especially Ireland House!

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to Mum.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from K L (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is completely dependent upon the carers to carry out all of the daily tasks such as washing, dressing, and being moved around in her wheelchair, Mum is treated with respect and considers the carers as her friends. The staff are very accommodating with everything she wishes to do, even if she
just requires a little company, they are very happy to sit and include her in everyday chat and gossip, which she loves.
Mum particularly enjoys activities in the home which are very varied, there is always something for everyone, from painting, knitting, playing drums, horse racing, skittles, yoga, chair aerobics, sports days, regular visits from therapy dogs, alpacas and a variety of singers and entertainers, there is even a hairdressing salon and pub on-site for residents.
The home provides great facilities for family and friends to visit, tea, coffee and cakes, also well-maintained grounds to walk around.
As a family, we feel so lucky that Mum is a resident of Albert Edward!

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to Mum.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from Philip J (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers at the Albert Edward Prince of Wales Court are superb. they are always attentive, caring and friendly while at the same time, professional. The home is welcoming, clean and safe with many things to do for residents of all abilities and I am so glad my mum is being cared for at this
home. Well done to all at the Albert Edward Prince of Wales Court and thank you.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kinds words. We’re so pleased you are happy with the care given to Mum.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.


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Review from Beverley H (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we submitted the application form to Mum's arrival, less than a month later, we have received excellent support, help and advice from admin, the business relations manager and the home manager, who even visited Mum at the hospital prior to her assessment. All the staff have been wonderful
in Mum's unit, from the cleaner up. Mum has settled in well and has only been at Albert Edwards for two weeks. She's very happy, and we are delighted and relieved that she is well cared for, safe and stimulated.
Thank you!

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward Prince of Wales Court.
We’re so pleased you were happy with the service and care provided by our staff team, who work very hard to create a welcoming home for our residents.
It is a pleasure to support Mom.


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Review from Arnold H (Respite Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an experience! From the moment I stepped into the building I was welcomed. My room was comfortable, light, airy, and with a sea view. As I was active, I was able to get to my dining room (one of at least five, each supplied by a central kitchen) with ease. The quality of the food provided was excellent
and to my liking. I am not too sure of how many of the one hundred plus year old residents were into spicy curry and rice! Two days into my stay I was greeted warmly and asked of my well-being by every member of staff whom I passed, from the management to the newest of "helpers." Being mindful each day that the staff looked after the well-being of wheelchair, chair-bound, and bedbound residents, that took priority over us, the active residents. Morning, afternoon, and some evening events were put on for the benefit of all the residents. Here we met up with the less active. Did they enjoy? You bet they did! Night shift staff would regularly open my door to ensure that I was safe. Now that I am home, after three weeks of respite care, I am feeling the benefits of my stay. I will be promoting this care home for a long time.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward Prince of Wales Court.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It has been a pleasure to support you.


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Review from John L (Resident) assisted by family/friend published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here in Albert Edward Prince of Wales Court has proved to be everything I hoped it would be. I came here unable to stand, let alone walk but within a couple of weeks I was able to walk a short distance using a mechanical aid and continue to make steady progress.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Mr Lowe, Thank you for taking the time to write a review about your stay with us at Albert Edward and for your kinds words. We’re so pleased you are happy with the care you have received.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team. Thank you.


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Review from Frances T (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Albert Edwards care home is more akin to an upmarket hotel than the traditional view of a residential home. The staff are welcoming, caring and professional. The facilities are fantastic. After a number of years of stress and worry about Mum's safety and well-being, I now have the peace of mind
of knowing that she is finally in a caring, safe and secure environment where her many needs can be satisfied on a 24-hour basis by amazing staff to whom the family feel deeply indebted.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you are happy with the service and care provided by our staff team, who work very hard to create a welcoming home for our residents.
It's a pleasure to support Mum.


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Review from L B (Partner of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky that my partner was accepted at Albert Edward, having seen numerous other homes. His room is a good size, the facilities are excellent, and it is so clean and fresh smelling. The staff are wonderful and very friendly. Whenever we go into the home, we are greeted with "Hello, how are
you" by any staff member we come across. There is a good range of activities - my partner enjoys several. When he moved into Albert Edward, he had difficulty speaking and moving after a devastating stroke. He has improved so much now, and it's lovely to have conversations over lunch.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you so much for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to your partner.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from E W (Son of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home in December 2022 and is having a wonderful and full life. In the home, activities are arranged everyday and very considerate of age and abilities.
Our mother is so pleased to be a resident saying that her treatment and care are like being on a cruise ship. Both my sister
and I are so pleased that my mother is in such a warm, safe and homely place and is so well looked after.

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Review from Susan P (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the nursing unit since August 2022. The standard of care provided by the nursing staff and carers is excellent. They are all kind and supportive to Mum and myself. The home is spotlessly clean and the food is excellent. Moving a loved one to a care home is a very difficult
decision to make and we were very fortunate that Mum was offered a place at the Albert Edward.

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Review from Annette G (Wife of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in all ways, made me feel comfortable and explained about everything, always there to help. Nursing staff are amazing and carers are kind and patient, I am very happy with the review.

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Review from Julie T (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is happy here and well cared for. The carers are exceptional and treat my father with kindness and respect and have a laugh with him. I also appreciate when I am in work and unable to take Dad to the activities the carers take Dad along so he is not left out. The carers are always willing
to listen and are friendly to me and other visiting family members which is hugely appreciated. I enjoy visiting my Dad as I can see he is happy and well cared for which is a massive relief. The other residents look happy and will chat and are also relaxed and friendly. The care home has a lovely upstairs coffee/tea area which is nice to be able to take Dad and look over the gardens and across to the coast. The Managers and staff are also very helpful and will always give advice and help in a very friendly manner.

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Review from Andrea D (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ongoing kindness and sensitivity we see reflected in Mam's care mean that we are very reassured about the choice we have made. Mam is supported by skilled and committed people who react to her changing needs with great compassion. They are not only attentive on a practical level but in tune with
her as an individual and that is so important. On a wider level, the amenities offered mean that there is something for everyone should they wish to be involved and the overall environment and the residents' rooms are lovely. We are very grateful.

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Review from F L (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albert Edward Prince of Wales Court provides care as it should be provided. Residents are treated with respect and kindness. There is a lot in the media about the challenges facing care providers, but this home is evidence that good quality care is possible. It hasn't been easy through the pandemic
but my relatives have been kept safe and well. Obviously, there were restrictions on visitors which impacted on the leisure activities but the staff rose to the challenge. If my relatives or I have any concerns the staff always listen and act on them. The staff are exemplary.

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Review from Steve C (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in last year with vascular dementia. The staff have been brilliant. My father died last year and they handled my mother with great care and understanding.
The management is excellent and everybody makes you feel welcome.
I honestly cannot find anything that could improve, an outstanding
care home.

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Review from R T (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad are very settled and well cared for and enjoy the excellent facilities and activities at the home. The staff and management are very caring, friendly and approachable. The building and grounds are immaculately kept and attractive.

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Review from D J (Respite Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff on Hughes for the kindness and care I was given for the 4 months that I stayed there. You could not wish for better care. There were wonderful.

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Review from Julie P (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Albert Edward 18 months ago. Her mobility was and is very poor.
The warm welcome mum was given enabled her to settle in. Her room is spacious, a haven and a home from home filled with her favourite possessions.
Her visitors are welcomed and offered tea or coffee. The Chapel on-site with
regular Sunday services is a comfort. The hairdressing salon is a morale boost and an excellent service and the complimentary coffee bar provides the feeling of an excursion to mum. The home is run by efficient, dedicated managers, always available and approachable. The carers are compassionate and dedicated. It is obvious that for them this is a vocation. Nothing is too much trouble. Mum's care is exemplary, they are superb, even more so if mum is unwell. Our family can not thank the staff enough. Mum describes the carers as 'the people here who are like my family'. That says it all.

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Review from A S (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has the best care in Albert Edward. We don't need to worry about him even though he has been bed bound for two years. He is always comfortable and his personal care needs are always taken care of.

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Review from Angela T (Friend of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend lived at Albert Edward for just two years. She was cared for beautifully, right up until she passed away. I truly believe she could not have had better care anywhere. The support promised, even after her death, was phenomenal and much appreciated by me when arranging the funeral and memorial
service.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Albert Edward Prince of Wales Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Albert Edward Prince of Wales Court is calculated as follows: ( (333 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 359 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albert Edward Prince of Wales Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (6)

Alison

Alison Aberdeen

Job Title: Home Manager

Joined: 2017

I have worked within the Health and Social Care sector all of my working life, with the last 8 years as a Home Manager. I have completed a Bachelor of Sciences in Health Studies and a Level 5 LHSCS (Adults’ Residential Management) for Wales and Northern Ireland.


Teresa

Teresa Picton

Job Title: Deputy Home Manager

Joined: 2008

I have worked at Albert Edward Prince of Wales Court for many years, firstly as a carer between 1992 and 1996. I then completed my nurse training and returned to the Home in 2008 in the role of RGN in our nursing area, and then progressed to my current role.


Before coming back to Albert Edward Prince of Wales Court, I worked as an Advanced Practitioner and independent Prescriber at the Royal Glamorgan Hospital, out of hours. I also managed the hospital at night in the absence of the coordinator.


I decided to retire from the NHS and join the team at Albert Edward Prince of Wales Court, and have enjoyed my time here. I am very proud to be part of this team.


In my spare time, I enjoy travelling in my motor home and knitting, especially for our residents' stalls at events. I am part of a quiz team in our local pub and enjoy being part of the Home's events.


Donna

Donna Griffiths

Job Title: Business Relationship Manager

Joined: 2018

I began my care career in 2007, completing NVQs and working my way up to Deputy Home Manager. With the opportunity to be part of a commissioning team for the flagship home of a previous care provider, I moved into care home administration before joining RMBI Care Co.


Here at Albert Edward Prince of Wales Court, we strive to provide the best care and exceptional service to all from the moment they walk through our doors.


Nicola

Nicola Osborne

Job Title: Activities Coordinator

Joined: 2022

I am part of a small team responsible for providing a range of activities for our residents. Our aim is to make activities fun, stimulating and beneficial, and to really make a difference in our residents' lives.


A warm smile, a kind gesture and a listening ear are essential for this role, and we try to embrace this every day. Being a little crazy is also beneficial, my role model for this job would have to be the iconic Sir Charlie Chaplin. We might not manage to change the world like he did, but we will certainly try to fill our Home with smiles!


Shelley

Shelley Owen

Job Title: Training Manager

Joined: 2018

Having worked at Albert Edward Prince of Wales Court for 5 years, I have worked my way up to my current role as Training Manager. I have many qualifications, including a degree in Health and Social Care practice, and I am working towards further qualifications in my current role.


I work closely with residents and staff, so remain fully aware of the needs of residents. I use this experience during training sessions to make it relatable and real, and to keep our staff and residents safe.


Simon

Simon Roberts

Job Title: Facilities Manager

Joined: 2015

I’ve been working at Albert Edward Prince of Wales Court for the past 8 years as the Facilities Manager. I'm responsible for the upkeep and maintenance of all buildings, grounds, furniture, fixings and equipment.


From school, I started an apprenticeship with the Ministry of Defence as an Aeronautical Engineer and then moved up through the ranks, managing aircraft servicing and their surroundings. I eventually ended up on the business development side, planning and scheduling when I left after 16 years, qualified to HND level.

From there I moved into fleet car sales, working for Sinclair Volkswagen in Bridgend for 6 years. Then I moved into self-employment (painting, decorating and property maintenance).

Having lived in the local area for the past 40 years, I was lucky enough to fall on my feet and land the Facilities Manager's job at Albert Edward Prince of Wales Court. It is a wonderful place to work and only a stone’s throw away from my home and family.