Albert Edward Prince of Wales Court

Penylan Avenue, Porthcawl CF36 3LY
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9.9 108 Reviews
  • Albert Edward Prince of Wales Court, Porthcawl
Purpose-built in 1973 and refurbished in 2000, Albert Edward Prince of Wales Court stands in extensive, well-kept grounds situated one mile from Porthcawl town centre and the Promenade.

Within the grounds there are beautiful inner courtyard gardens made up of a fishpond, scented garden and herb garden for residents to sit in, relax and enjoy the outdoor space. There is also a bowling green and Club House in the grounds where matches are played throughout the season.

The Home is divided into ‘family-style’ house group units, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Albert Edward Prince of Wales Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Aberdeen (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1973
    • Last Refurbishment: 2000
    • Number of floors: 3

Funding & Fees Guide for Albert Edward Prince of Wales Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,051 – £1,450
    • Self-Funded Residential Dementia Care £1,315 – £2,225
    • Self-Funded Nursing Care £1,484 – £2,133
    • RESPITE Self-Funded Residential Care £1,156 – £1,595
    • RESPITE Self-Funded Residential Dementia Care £1,446 – £2,447
    • RESPITE Self-Funded Nursing Care £1,632 – £2,346

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Albert Edward Prince of Wales Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Albert Edward Prince of Wales Court Reviews (108)

Total of 108, showing 61-80
9.9

Albert Edward Prince of Wales Court has a Review Score of 9.9 (9.922) out of 10, based on 30 reviews in the last 2 years. Over all time Albert Edward Prince of Wales Court has 108 reviews.

Overall Experience

  • 101
  • 4
  • 3
  • 0
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Date Published

108
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Review from David J (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many care homes over the years whether run by local authorities or private concerns, none of them could ever compare to the Albert Edward Prince of Wales Court for its total commitment to the care and welfare of its residents. The staff and carers are a dedicated team who make you feel
like a special individual and always seem to go the extra mile to meet your individual needs. The end result is a happy and contented environment for everyone. I am so fortunate and privileged to be a resident at Albert Edward Prince of Wales Court.

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Review from P V (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I arrived here I was made to feel welcome and 'at home'.The staff are helpful and efficient but never too busy to have a friendly chat. Despite the covid restrictions I have settled in well and am happy to be in such a caring environment and lovely surroundings.

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Review from Mike W (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past couple of months and I have nothing but praise for the home and staff. Allowing some of Mum’s furniture into her room has made it homely and familiar and she has settled well and is smiling and happy. The room is bright and sunny and looks out onto a lovely
seaside-themed garden. But it is the staff that make the place. From the carers, nurses right through to the management team, everyone has done their utmost to make Mum and us as a family feel comfortable with the home. Kindness and happy smiley people must be their keywords of operation, along with competence and total care.

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Review from Peter S (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the four years that my mother has been a resident, she has received outstanding care. All aspects of her care! General health, Covid, comfort, cleanliness have all been addressed to a high standard. The staff who care for her approach the job with humour, which she loves. Facilities at the home
are modern and well planned. My mother often comments how lucky she is to be at Albert Edward. Top marks from me!

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Review from Angela B (Next of Kin) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole set up of the home, from admin staff, service staff to nursing staff have been exceptional. The ethos of the environment is tangible, you can feel the kindness, support and trustworthiness, it is so comforting. Nothing is any trouble for the staff, they are always helpful and their communication
skills go far and beyond. I have never experienced an environment like it and am so thankful to have my relative in a place of love and care. I would class this place as a home and am amazed how quickly my relative settled into the environment and it is reflected in their happiness. It is a big decision to make and to find a place that ticks all the boxes is so reassuring. I have no negative comments to make, the whole experience has been smooth and I now have peace, knowing my relative is in the best home possible.

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Review from Edward B (Husband of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and helpful.

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Review from Elaine H (Friend of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranged visit - time and date specifically for birthday. Greeted by cheerful, helpful staff. Visiting rooms are spotless, and very homely/comfortable. Resident very hard of hearing but microphone works very well. Resident very happy and comfortable. Staff checked to see if he could hear. Discussed
his health and recent update. Everyone helpful, cheerful and mindful of resident's needs. Very successful and joyful visit for resident and visitors. Thanks to all.

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Review from S D (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with all aspects of my mum's care. She was given a nicely furnished room with views of the gardens. The staff were friendly and caring and I felt that standards of hygiene and shielding were very good. We could not visit her because of COVID-19 but were able to make phone contact
with the help of staff. Unfortunately, she was very frail and died from a short non-COVID illness. The staff were more than helpful and sympathetic and the palliative care she needed was carried out very professionally. As a family we couldn't have wished for a nicer place for my mum to end her days. Sadly she was too frail to take part in activities and socialisation, but she enjoyed chatting to the staff once she got to know them.

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Review from Gaynor (Daughter of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise everyone at the home highly enough for the care of my father. He quite rightly loves the home and the staff. He feels safe and cherished. Everyone is working hard through the challenges Coronavirus brings to ensure the standards at the home remain outstanding.
I cannot thank everyone
enough.

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Review from C G (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Albert Edward from another home where he felt unhappy and unsafe. He was extremely satisfied with the care he received at Alberys Edward. The staff without exception are professional kind and caring. My father was dying from prostate cancer and his nursing needs were expertly looked
after. While the carers took the time to make sure that they catered not only for his bodily needs abut also cheered him with their personal attention.

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Review from Janine H (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in many care homes in my professional carer and can honestly say I have never come across a home like this. The staff go above and beyond. They are the most caring, sensitive, professional people I have ever come across.
My mum is so well cared for both mentally and physically. It's like
a 5-star hotel.

Reply from Chiao Kwan, Marketing & Communications Officer at Albert Edward Prince of Wales Court

Thank you very much for your wonderful review about our home, Albert Edward Prince of Wales Court.


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Review from Myra N (Sister of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home from all aspects is excellent. Facilities and staff, care provided first class. No hesitation if the time comes, both my husband and I would be pleased to be accepted sometime in the future. The best of many homes visited. Thank you for look after both my sisters.

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Review from Jean S (Resident) assisted by family/friend published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved into Albert Edward every one has exceeded my expectations. The standard is exceptional, every member of staff, (too many to mention) make the home a wonderful place to live and be a part of.

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Review from K C (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say Albert Edward has given my mother her life back, care and support, daily activities, both morning and afternoon, and every member of staff working hard to make Albert Edward the best any home could be.

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Review from Elvat W (Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a Freemason for over sixty years, and was present at the opening in 1973, I was able to visit over the years until I became a resident in 2017. Since that time I have enjoyed the companionship and the facilities and the attention I have always been given by the staff.

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Review from Godfrey J (Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy time amongst staff and residents down through many years. I have always praised the wonderful, caring and personal attention given by the carers.
The spaciousness of the home is remarkable and so welcome for exercise. The gardens are delightful.
The grounds make a refreshing walk out
of doors.

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Review from Lynne R (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Albert Edward Prince of Wales Court was our top choice for a 2-week respite stay for my father because of its facilities, the caring administrative staff, and the prompt provision of a respite place on the dementia ward. And while I cannot fault the care/support of the day staff, his night care fell
far short of expectations which were set by specific reassurances at assessment.


*Information about staff/resident ratio and high dependant residents was inaccurate or not provided.
*There was poor communication between departments and the ward was unprepared for my father's admittance.
*There were issues with a lack of 'intervention/encouragement' to ensure my father, who has Parkinson's Disease and PD Dementia, was appropriately dressed at night.


Management fully addressed complaints on two occasions and admitted we should have been in possession of more advanced information, apologised for the admission experience, and took steps to improve levels of night time care.


Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for your recent review. We are pleased that we met many of the expectations of your fathers care however again we pass on our apologies that at this time we did not meet our high standards in all areas of your fathers care. We are glad that you feel the matters were fully addressed. We appreciate your feedback and will take this on board to further enhance our services to provide the best care possible for all our residents.


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Review from Christopher H (Son of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we highly recommend this home from our very first visit after talking to the lady that showed us around, also by talking to other members of staff. We are impressed by the knowledge, caring manner, professionalism and respectful approach shown to residents. My Dad's move to the home was
very much supported by the administrators who were very helpful, patient and understanding of family concerns. Staff members guided us through the process answering questions and gave time to advise us. My Dad has now been a resident for a while and he has settled very well. The staff supported this and the whole team works with the same ethos providing the best care possible for the residents. Each member of staff is skilled with kind personalities which brings positivity to the home, this impacts on my Dad's wellbeing hugely and makes him feel happy and at ease. We feel reassured that my Dad is treated with dignity and respect thus providing him with care of the highest standard.

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Review from Dianne M (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is a new resident, and we are extremely pleased with all aspects of care. He has settled well and appears to be happy with his choice.

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Review from Iona G (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not sing the praises of Albert Edward Prince of Wales Court loudly enough. My mother is a new woman since going to stay. She is happy, engaged and alert. The staff are genuinely wonderful people.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Albert Edward Prince of Wales Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Albert Edward Prince of Wales Court is calculated as follows: ( (333 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 359 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albert Edward Prince of Wales Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (6)

Alison

Alison Aberdeen

Job Title: Home Manager

Joined: 2017

I have worked within the Health and Social Care sector all of my working life, with the last 8 years as a Home Manager. I have completed a Bachelor of Sciences in Health Studies and a Level 5 LHSCS (Adults’ Residential Management) for Wales and Northern Ireland.


Teresa

Teresa Picton

Job Title: Deputy Home Manager

Joined: 2008

I have worked at Albert Edward Prince of Wales Court for many years, firstly as a carer between 1992 and 1996. I then completed my nurse training and returned to the Home in 2008 in the role of RGN in our nursing area, and then progressed to my current role.


Before coming back to Albert Edward Prince of Wales Court, I worked as an Advanced Practitioner and independent Prescriber at the Royal Glamorgan Hospital, out of hours. I also managed the hospital at night in the absence of the coordinator.


I decided to retire from the NHS and join the team at Albert Edward Prince of Wales Court, and have enjoyed my time here. I am very proud to be part of this team.


In my spare time, I enjoy travelling in my motor home and knitting, especially for our residents' stalls at events. I am part of a quiz team in our local pub and enjoy being part of the Home's events.


Donna

Donna Griffiths

Job Title: Business Relationship Manager

Joined: 2018

I began my care career in 2007, completing NVQs and working my way up to Deputy Home Manager. With the opportunity to be part of a commissioning team for the flagship home of a previous care provider, I moved into care home administration before joining RMBI Care Co.


Here at Albert Edward Prince of Wales Court, we strive to provide the best care and exceptional service to all from the moment they walk through our doors.


Nicola

Nicola Osborne

Job Title: Activities Coordinator

Joined: 2022

I am part of a small team responsible for providing a range of activities for our residents. Our aim is to make activities fun, stimulating and beneficial, and to really make a difference in our residents' lives.


A warm smile, a kind gesture and a listening ear are essential for this role, and we try to embrace this every day. Being a little crazy is also beneficial, my role model for this job would have to be the iconic Sir Charlie Chaplin. We might not manage to change the world like he did, but we will certainly try to fill our Home with smiles!


Shelley

Shelley Owen

Job Title: Training Manager

Joined: 2018

Having worked at Albert Edward Prince of Wales Court for 5 years, I have worked my way up to my current role as Training Manager. I have many qualifications, including a degree in Health and Social Care practice, and I am working towards further qualifications in my current role.


I work closely with residents and staff, so remain fully aware of the needs of residents. I use this experience during training sessions to make it relatable and real, and to keep our staff and residents safe.


Simon

Simon Roberts

Job Title: Facilities Manager

Joined: 2015

I’ve been working at Albert Edward Prince of Wales Court for the past 8 years as the Facilities Manager. I'm responsible for the upkeep and maintenance of all buildings, grounds, furniture, fixings and equipment.


From school, I started an apprenticeship with the Ministry of Defence as an Aeronautical Engineer and then moved up through the ranks, managing aircraft servicing and their surroundings. I eventually ended up on the business development side, planning and scheduling when I left after 16 years, qualified to HND level.

From there I moved into fleet car sales, working for Sinclair Volkswagen in Bridgend for 6 years. Then I moved into self-employment (painting, decorating and property maintenance).

Having lived in the local area for the past 40 years, I was lucky enough to fall on my feet and land the Facilities Manager's job at Albert Edward Prince of Wales Court. It is a wonderful place to work and only a stone’s throw away from my home and family.